First and last time I will ever take my vehicle to them. Made appointment for 10 am for a simple oil change. Told them I would come back for it. Maureen said it was about 2 hours. Never got a call and tried to call multiple time but you can’t talk to a human. Just leave a message. Finally called the parts department and spoke to a nice women who transferred me to Maureen’s voicemail to again leave a message which I did at about 4 pm because I had not heard from them. So about 4:30 for a call that it was done. Very annoying that you can’t talk to someone and that they kept my vehicle all day for a 30 min oil change. Will never go back there.

John Senter did a great job this new Jeep 4xe Rubicon is awesome

Appointment was made for Monday at 9:20am ( check ac/ rear taillight out and oil change ) Service advisor ( Izzy ) told me after, dropping truck off, ( 2500 Diesel ) They won’t have time to diagnose truck until weds/Thursday ( so what is purpose of appointment ) meanwhile this is my truck I use for work. Izzy got back to me Thursday around lunch said my truck had no record of tail light repair ( which this is my 3rd same repair with truck ) I had to drive down to dealership ask for Service Manager who confirmed said truck is on 3rd same repair. Also after going back and fourth With GM and Service manager ( ac and tail light covered under warranty) at this point I’m without truck for a week and a half. Truck picked up ( right before service closed ) Oil was never changed and saw oil looking mark under the driver mirror ( wiped off oil mark, which turned out to be minor dent under oil mark) Called left message ( nobody called back ) showed back up in person with truck. Showed truck to sales Manager ( he confirmed oil not changed and saw minor dent ) was told someone would get back to us ( of course nobody did ) so I called service manager ( Lori ) she said I would be called back in 2 or 3 hours, of course no VM or call back. Been a long time customer since used to be Bell Dodge . Sad this dealership has treated us like this. So now I need to find paint less dent repair shop ( to rid the memory of customer service experience) and get oil change. It’s very obvious Autonation Dodge ( on Bell Rd ) does not want to make this right, at least even call me and acknowledge this matter. Will be reaching out to Corporate as well.

Carl Ross my advisor always demonstrates he will always go above and beyond for me. He is the ONLY guy I will ever take my Jeep to!

So I have had my wrangler now for 10 months and I am still thankful that i bought it a Jeep Autonation North Phoenix, everything has been great up until today. I would just like to warn you to be careful for the extra insurance policies they sell. the finance guy lectured me on the windshields and how easy they crack. then he reviewed several add on policies with me that would cover chips and dings, and stains and windshield replacements. I never buy these things, but I let him talk me into it, which increased my jeep payment. So you guessed. Now I have a broken windshield and I called the dealership to get the policy information and as it turns out, he did not sell me the one with the windshield, only the one that cleans stains on the seat or the carpet and paint stains. So honestly the policy is worthless to me. Now I pay extra money on m y jeep payment and I am still having to turn my broken windshield over to my car insurance. This situation frustrates me. So sign with your eyes open, and not just because you are excited to finally get your wrangler.

I made a appointment for an oil change and the earliest they could get me in was today Thursday the 22nd, 2021 at 4:pm. I showed up at 3:30 and asked if I was planning on leaving it over night. When I said no, I was told that they’re 3 hours behind and they do not make appointments after 3:pm. I told the service writer I call in to make my appointment and the lady on the phone gave me the time of 4:pm. The service writer said they might not get it finished today. The look on the service writer face was basically “Oh Well”. Not happy and never going back.

I worked with Jose and the manager as well as the finance department and they did an amazing job of working with me to be where I wanted with the numbers ! Great service & Amazing communication throughout the whole sale , even after I left the dealership, stayed in contact with me too ! Shows how great their service really is!

Wonderful experience overall. I went in knowing what I wanted to see. The whole process took about four from walking in the door to walking out. Stephanie was the rep and was so sweet. She took us to the car right away and we got started fast. Even had a great experience trading in my car. Friendly staff and great prices. Very low taxes and fees. Highly recommend purchasing from here.

Maureen was very friendly and my Jeep was done in a decent amount of time.

I was totally misled by the salespeople at this dealership. I was coming from New Mexico to Phoenix to buy a new truck. I asked repeatedly if I could walk out with the Manufacturer's Certificate of Origin. Both the general manager Joseph Asadi and Max Cooper, the sales person I dealt with, assured me it would not be a problem to get me the MOC. Not only did I not get the paperwork I needed to register my truck, I still do not have a title. I bought the truck nearly 3 months ago. The temporary tag is about to expire. The dealership people I spoke to say I have to let the current tag run out and to call back the day it expires. This is an absurd suggestion. It leaves me with expired tags, and no recourse for obtaining the title to my vehicle. On May 4th, I drove the 5 hours from Southern New Mexico to Phoenix to trade in my truck for a new Ram, with the understanding I would be walking out with everything I needed to register my truck in New Mexico, before a cross country trip to Georgia to help with family issues indefinitely. 3 months should have been plenty of time to get an Arizona title via mail. I've been directed to 3 different title people in the months I've been calling. 1st, Kate Stamos, 2nd Dana and today a 3rd Celita. Kate was the most helpful and honest. She let me know that they would never have been able to give me the manufacturer's certificate of origin. I always was going to have to wait for the AZ DOT to process a title, and then supply me that title, which I would have to transfer to my home state. The sales people and the general manager told me half truths in an effort to get the sale. There was no intention to ever honor my request. Kate let me know the dealership didn't even have the MOC needed to process the AZ title. She promised to order a duplicate MOC and to rush the paperwork through. She quit and I've not been able to get another title person from on the phone again. Dana never returned my call. Neither did the sales person Max who sold me the truck, or Charlie who I spoke to 2 weeks ago. After listening to some sales dude mansplain to me about how I don't need a title to register my truck (incorrect) I was transferred to Celita- the newest title clerk. I left a message for Celita today, July 20th. I do not feel hopeful. The dishonestly and complete lack of responsibility is completely unacceptable. Not having any idea when I will be able to register, title and plate my truck in my home state has been incredibly stressful. As the expiration approaches on my 90 day tag, I have to decide whether to park my vehicle as I wait for them to fix this mess or take the chance on expired tags and a ticket. Totally unnecessary. All of this stress and anxiety is totally unnecessary.

Experienced people

Francis was awesome, we came in looking for a Dodge Durango. They had none on the lot, but he introduced us to a Jeep Grand Cherokee. It had all the capabilities we where looking for, but smaller.

Great Service - Friendly and Efficient

I just bought a new Jeep from Steve Gergisch at this location and he bent over backwards to make everything was great for my daughters new Jeep. Made sure she got the exact Jeep she wanted and everything on it we needed. I do highly recommend him. Thank you Steve for all you help and patients!!!!

we had two recalls and an a/c that stopped working. 4 days later nothing had been done. they said they could not recreate the ac problem but charged us $152when we told them we were picking it up in three hours. in the meantime we received three emails and 4 letters telling us to get the recall fixed quickly. the had no idea when parts would be in. we also were still waiting for a dash board cover since 2019. the fuel pump recall was about 8 months. we were told no cars were available to rent on insurance. we tried to ca the general manager. no response. our old service guy Rocket had been excellent. the new guy was apathetic and really did not care.

Maureen Working is a outstanding service person I recommend her to anyone

Site was professional, efficient, and friendly. Maureen did a thorough and meaningful job to ensure our service was done to our complete satisfaction. It will be a sincere pleasure to return as necessary.

Nicholas Thomas in the service dept always gives 5 star service.

Three years ago I bought a 2018 Jeep Compass at AutoNation. The Jeep has already needed the engine replaced and even with the new engine is not a reliable vehicle. This Compass is literally a Fiat in Jeep’s clothing; I am trading it in. The only redeeming factor in this whole mess has been Carl Ross, my service advisor. I give Carl 10 stars for customer service. I give AutoNation 1 star because they sold me a piece of crap. As far as the car goes, no stars, the best thing for this car would be a can of gasoline and a book of matches….friggin’ POS.

I had a bad experience at another Autonation. This autonation stepped up to help me. I have been going in here and have talked with several of their salesmen, and looked at many vehicle when trying to find my jeep. My gut told me I should have gone and talked to one of my favorite salesmen, and have him pull the Jeep I wanted. But, I was worried it would be bought fairly quick or get a lot of interest because they had a much more modified picture on the post. When that dealership fell short, Tom the GM at this Autonation stepped up. When looking at any business its normally, easy to spot where they have good management or bad. Everyone knows ___ flows downhill. Tom is one of the best people I have met in any dealership. He is very straight forward, and easy to talk to. He is respected by his employees, and yes I asked them when he wasn’t around. He is never too busy to meet with a customer. This man’s view of his customers, and how he deals with people, tickles down to each of his employees. When I have looked at vehicles there in the past the sales people have never been pushy, and are willing to admit when they don’t know the answer to your question. They will go find the answer if its important to you. With my situation, I also have talked with Eric in service. Who took the time to understand the problem that I was having, and made sure to have the key components checked. He also gave a realistic expectation for the inspection and work to be completed. He was very easy to work with. If I need to take this Jeep in again, I will definitely go to Eric. I really am impressed with this dealership, if I need to buy another (hopefully not soon) I will be going here. I have also recommended them to a few friends already and will continue. One of my friends is going to look at a couple of Silverados they have on the lot.

This was the absolute worst experience I've ever had at this dealership and I have been coming here for years for multiple vehicles. The service provider I usually see no longer works there so I had to work with someone who did not know me or my vehicle and was not nearly as nice. Every conversation regarding what was going on with my vehicle was met with hostility. I was constantly talked to as if I was a child who knew nothing. They kept my car for a full month just to replace a battery wire. It only took that long because they lost my car and my keys for a few days after it was towed there and it would have stayed sitting in the tow yard, untouched, if I hadn't gotten a ride down there and asked about what was going on with my car, since they refused to answer the phone. They also did not listen to me when I explained the issue with my car. I told them when I had the car towed there that the issue was most likely the wire, but they had to take weeks to come to that conclusion on their own. And during those weeks they tried to sell me a battery I didn't need, replaced a good starter, and consistently talked down to me. Even my mother overheard a conversation I was having with the technician and asked me "do they always talk to you like that?" because she was appalled and how rudely they talked me. The entire process was extra difficult because I was not able to call and talk to any techs throughout the process. They told me I can only communicate with them through email. They told me and I quote "we are too busy to answer the phone, if you want to talk to me you have to email me". And even emailing barely worked because the techs weren't reading the full messages and it was like I had to keep rehashing the same questions and explanations over and over again, and that's if they responded to the email. At times I would have to send multiple emails over days before I got a response. I spent over $500 on rental vehicles trying to keep making it to work while they dicked around with my car. After all of this I know I will never, ever, be returning to this AutoNation location and I wish I could get my money back. I want to add that this all started because a sales rep wanted me to trade in my car and he told me to have it towed in and quoted me a two-day turnaround on getting the car appraised and traded in. He knew that the car was not running and promised me that I could still get at least $10,000 for it, since it was not a major problem. It was after that two days passed that I tried calling in to find out what was going on with my car and was getting no responses. I had to drive there and talk to someone in person just to find out they didn't even know they had my car and had no idea where my keys were. The technicians also told me that 2 days turnaround was a lie and they actually had no idea how long it was going to take to do a diagnostic on my car since they were so busy. On top of that somebody told the appraisal guys that the issue with my car was the engine and so they appraised it for $2,000 and that was before they even knew where my car was. So no diagnostic had even been performed, they just guessed it was an engine problem. Then I was told they would get my car in right away, do the diagnostic, and get the appraisal redone. That was a month ago. They also did not have any loaner cars and did not care about the inconvenience they were causing me by taking this long with my car. I drive 100 miles a day for work, so I had to spend hundreds of dollars on rental vehicles. The tech told me that I could get the rental vehicles covered under warranty, but he refused to help me contact the warranty provider. I tried for weeks to get a hold of the warranty people, unsuccessfully. When I told the technician about this he just shrugged it off in a "sucks to suck" kind of way and said it's hard for him to contact them too. I did finally get the appraisal and it is indeed worth the $10,000 I was originally quoted, but I'm so pissed at this dealership that there's no way I'm going through with this trade in.

When I brought my car in, it was making a strange noise that needed a diagnosis. I decided to wait at the dealership to find out what was wrong. I learned it was going to cost several hundred dollars to fix. After several hours of waiting, my car was finally ready. The Valet pulled it up, I got in and turned the key. Nothing. I had an instant feeling a dread. After all the waiting, my car was not starting. Then I realized, It Did Start! It started up so quietly and was running so smoothly that I couldn't hear it or feel it. Unbelievable! It continued to start silently for the next two days. Now, I can hear it start very quietly. The engine is still running silently. The very talented auto service technician did a great job!! Maureen, my very attentive service adviser, was professional, helpful, friendly, kind, as usual. This was an expensive repair for me, but the payoff was amazing. I didn't know cars (other than electric) could run so quietly and smoothly. I think it might even be quieter than when it was new. Yeah, I recommend this place!

We have had great experiences with the service center. They've done great work and we trust them to work on our trucks.

I had an excellent service experience this week at AutoNation North Phoenix thanks to my service advisor Carl Ross and their service technicians. My Ram 2500 Power Wagon had preventative service on the suspension, engine, transmission diagnostics and fluid changes in axles, transfer case and engine. I’m happy we bought this vehicle new from the dealership in 2014 and we’ve had an great relationship servicing it here. I hope our next purchase works out with them as inventory is so hard to find these days. Thanks again, Dan Horton

I had an excellent service experience this week at AutoNation North Phoenix thanks to my service advisor Carl Ross and their service technicians. My Ram 2500 Power Wagon had preventative service on the suspension, engine, transmission diagnostics and fluid changes in axles, transfer case and engine. I’m happy we bought this vehicle new from the dealership in 2014 and we’ve had an great relationship servicing it here. I hope our next purchase works out with them as inventory is so hard to find these days. Thanks again, Dan Horton

awesome I will continue to use this facility

I took my car in for an oil change. Sam in service got me in and out of there in about an hour.

Maureen was excellent! I went in for 2 recalls and she got everything done very smoothly!

Nicholas Thomas was very helpfull

Great prices and no sales pressure

Our salesperson Francis was very friendly and professional. The 3500 we purchased is a beast of a truck. Thank you autonation and especially Francis for the easy buying process would recommend autonation to anyone looking to purchase a vehicle

I had an appointment for 10:40 am. They were late, I had to wait and didn't get home until 1:45 pm. Im gonna let it slide since it was right before a holiday weekend and they are closed tomorrow. UPDATE: after the oil change & tire rotation, there is a squealing noise at the front of the car. I have to return so they can repair whatever they did to cause this noise.

I had a great experience on the service to my Jeep Compass. The check in process was quick and easy. While I was waiting for my Service Advisor, Bert, other employees checked with me to make sure I was being helped. I was told my car would be ready before 5PM the same day and it was. The check out process was also quick and easy. I appreciate everything that was done in getting my car repaired.

Steve Rogers (service manager) and Carl were great. They were positive and answered all my questions. Steve followed a few days later to check on my visit.

Charlie Hill did a fantastic job of communicating and walking me through the process of buying my first car! 10/10 recommend and he will definitely have my business in the future!

Autonation North Phoenix did everything the y said they would and finished in less time then they estimated, that's the kind of service I'm looking for. Thanks for the great service. Brian

We bought 2 vehicles here already, bought another one 2 weeks ago, and was looking around to upgrade mine as well but we experienced bad customer service when we were there. Told the wife that's the last time we're going to deal with them, we are looking some place else.

Anyone who has ever bought a vehicle probably shares the same dread of going to a dealership and going through the process of getting a car. I recently had a much different experience at this Autonation than I’ve had in the past at other dealerships. Joseph and Chris were excellent at communicating prior to my arrival. Once on site, things were as discussed and they made the experience the best I’ve had at a dealership. It’s not all that often that your experience at a car dealership goes as you’d like it to and that you’re met by a relaxed and professional atmosphere vs pushy and shady sales folks. I’d give Joseph and Chris and this dealership an A+ for service and the experience.

I am 100+% (just very) satisfied) with how AutoNation, my sales representative, and the other people (finance, parts, management, etc.) working with him have treated me. From walking in the door with questions, to deciding and ordering, and keeping track of the order/build/delivery process, I have been respectively and warmly treated without ever being pressured or anything negative. My truck was recently serviced for a paint issue at delivery, then to apply paint protection, and window tinting. All was handled efficiently and to my satisfaction without issue and the service manager kept me up to date on the progress of the service. I have no concerns with recommending anyone to give them an opportunity to help you meet a need or desire.

Carl has been taking care of my service needs for the last couple of years now and he amd thw Autonation team always do a fenominal job at taking care of my vehicle. Carl and the team are always there to make sure the work I need is done professionally and completely and that everything is well taken care of. Thank you Carl and Autonation!

Josh did an outstanding job.

Great customer service, was in and out ASAP.

I didnt have a good experience with the service center. We took the car in to get some repairs. Never was told how long it would take. I called in and they said it may be overnight. The lady said she will call me back and I never got a call back. Called everyday for a week and a half and finally got a call back after leaving numerous voice-mail just to be told the parts are in but they are waiting on Mercedes for the claim and don't know how long that would be. Why didn't they just tell me that in the beginning? Instead of having the car there for almost two weeks and nothing being done. Customer service is seriously lacking when you can't get a call back to find out what's going on with your car. Calling in everyday and no one calling back was very frustrating.

used there services w/ coupon from costco saves 15%. error message an Emissions

Received safety recall but was told no ETA on safety part being available. You’re better off finding a company who will stand behind their product and who considers their customers’ safety a priority. Horrible, horrible service. Buyer beware!!!

It’s always been a great experience with Autonation (Chrysler) and Nicholas is the best.

Carl was very helpful and very knowledgeable and communicates very well. Thanks

Our service representative was Izzy. Just loved her. She was friendly, courteous and knowledgeable and answers our question without hesitation and to the point. She got us in and out within the hour. 👍😊

This is great place to purchase a vehicle! My salesman Steve Gergisch was informative and a pleasure to work with Very pleased with my purchase!

Called several times to get an oil change appointment, no one ever answered, left message's and no call back. Called my sales person who made the appointment but it was never entered into the system. Arrived at 11.10am and finally left at 3pm. I have since talked to other customers who I sent to Autonation and who have purchased vehicles and they have had the exact same experience. I will be changing to another RAM dealer for my next service.

Everything worked as promised

Very nice staff and no pressure. Great experience. Will go there again in the future.

Got my first NEW car here and everyone was super friendly and helpful. Bailey was the best and helped us fill out all the paper work that was needed to finish.

On June 24th, I visited your service department to inquire about a warranty repair, and was treated so poorly, and was told by the service rider, that I needed an appointment and he refused to help me. I went home, called the service department and scheduled an appointment for June 29th at 7:40am. Upon arriving, I told the service rider about my bad experience a few days prior. The service rider was not interested in what I had to say. I explained to her what the repair issue was,. After inspecting the vehicle, the service rider informed me that it was under warranty, but would cost $140 for them to inspect and to perform the repair. I told her "No thank you" and I left the dealership. I purchased the two parts required from ebay for $12. The item was a rear wiper arm for a 2019 Jeep Grand Cherokee Trailhawk V8 4X4. This is a vehicle that we had recently purchased from Carvana about 3 months ago. If this is the way your service riders treat your customers, we will definitely take our business elsewhere.

Had fixed my van in a timely manner and were very nice.

Absolutely one the the best car buying experiences I’ve had. Salespersons Jared and Charlie made to buying process simple and without pressure. Backend support from Sarge, ensured my Jeep Rubicon order was accurate and prompt to the Jeep Toledo factory. All in all a terrific dealership.

Sales = AWESOME!!!! 5 Stars… All I have to say is that the sales experience was great. Eddie and the team work very hard to get me where I needed to be in payments. They communicate very well, and listen very well. Service = POOR!!!! 1 Star. Had a safety issue (rear view mirror driver’s side) called service dept 3 days in a row and left 3 messages, no answer. Finally emailed the GM and the service manager called me back. She said she was going to make sure that the repair was seamless and that it would all be taken care, and the part would be ordered and there when I arrived. She dropped the ball completely, cause the service advisor I reported to had no clue as to why I was there. Had to re-explain and show him the email to the GM to get service. Then they couldn’t find the part, then it was broken, and after 4 hours of waiting I was told I would have to go to the Nissan Dealership to have the repair performed, and they couldn’t take care of me. I asked why he waited for 4 hours to tell me, and he just apologized…. (Previously I was informed by the sales manager and sales rep that I could only go to the AutoNation Chrysler for the first 90 days b/c that is where I purchased from). Appearantly they can change the policy when ever it is convenient for them. I’m stuck driving across Phoenix as the inconvenience because of policy. Once they found the part the repair took only 20 minutes. All that waiting and fussing for just 20 minutes of time. 4 hours waiting and 1 hour drive home…. I also know why my calls were never returned. The receptionist only has hours from 6:30am to 3:30pm Tue-Sat… I overheard the receptionist tell about 7 different customers that he only takes calls during this time, and returns messages the following day. I have never heard of a shop that only partially answers calls throughout the day. Can’t wait until my 90 days are up.

Having made an appointment for a recall on my Jeep a week out & upon arriving that Monday morning they tell me they don't have a part for me and will have to reschedule it and i'm now thinking with another dealer ship how hard to call me days prior to tell me so rather than arranging the day to bring your vehicle in....waste of time

Great customer service, friendly smiles.

This is an update to my previous review. Although there were a few issues with the post-sales accessory installation and scheduling experience, I am happy to give a five star review. I now have all promised accessories installed on my vehicle and this was performed very quickly and very well. Nice work to all involved!

Bought. 2021 Jeep Grand Cherokee from Autonation on Saturday. Our salesman was Charlie. He did an amazing job. No pressure and finally arrived at a deal for the Cherokee and my trade in that was fair to both me and the dealership. I would recommend both Charlie and the dealership.

It was really great!! I didn't have a set appointment. I drove there had. Battery problem. Left it over night it was ready the next morning 🌄 it was covered by my warranty. Great job haven't had any new issues. Keep up the good work. Douglas Garner

We were referred to AutoNation/Jeep through the Costco buying program. Amani, our sales rep, was amazing! She reached out right away and we met with her and "Sarge" the next day to custom build our Wrangler Rubicon. The vehicle arrived about 3-4 weeks later and everyone we interacted with at the dealership were friendly and attentive.

Great place when in need of a vehicle. I reach out to Mark and he had Assitant Amani. Both great definitely worth your time. I was able to get the vehicle I wanted and taken home same day! In need for a ride I would definitely recommend this place. Thank you much!!!

I like writing good reviews, seldom do I write a bad one, but sometimes we need to be warned of a horrific experience. I'm WAS a loyal customer of three years. I had that gut feeling from the beginning that this place didn't feel conducive to my trust and liking. I continue to give the benefit of the doubt. People, we all need to listen to that gut feeling. The employees and techs look MISERABLE. There is very poor customer service (except for the greeter who was the shining star of the whole last experience.) I bought another, used vehicle and on the day I bought it I scheduled an appointment, online, a week out, to have it inspected for any issues. At that time I had picked a few concerns because I figured they would check everything out for me. I don't know anything about how a vehicle should run and thought they could let me know if there was something that needed attention. I arrived early for my appointment, they where already busy. Totally understandable, but everyone behind me was being helped. When the rep finally came over to me, he asked what was wrong with the vehicle. I let him know I had an appointment and chose the concerns when I scheduled. I explained I wanted a check up to make sure everything was good on the vehicle. Then he asked why I was bringing it in and what was wrong with the vehicle. He had the information already printed out and right there infront of him but I was being questioned regardless. I said maybe the A/C ... well that was going to cost me $150.00, even with out anyone looking at the vehicle. Really???? How am I supposed to know what's wrong with the vehicle, that is supposedly their expertise, right? I was bringing the vehicle in so they could help ME and look over the vehicle and tell ME what was wrong with the vehicle. Since I didn't know what was wrong with the vehicle, they couldn't help me. I will never again bring a vehicle here for service. Nor will I ever buy a vehicle from here. I will make sure all my friends and family stay away from this location. And then I found this email that shows they cancelled my appointment ... Super funny, since I was there, on time, willing customer for service!! Again ... REALLY??!! From: Appointment Notifications Sent: Monday, June 28, 2021 10:23 AM To: Subject: Appointment Cancellation Confirmation Dear APRIL Your appointment for the 2010 DODGE on 6/28/2021 10:00 AM has been cancelled. For more information, please contact us at 6025042200 wentworthe@autonation.com. AutoNation Chrysler Dodge Jeep Ram North Phoenix 16406 N 26th Avenue, Phoenix, AZ 85023

Great experience as usual. Very friendly and professional.

Took our vehicle in to get routine service done.Service advisor Sam was very friendly and service was completed in the time we were told it would be.

I have a 2016 Ram Big Horn with the Hemi engine. Last year I was having issues with my transmission overheating in the summer going up sunset point . The transmission got as hot as 260 degrees and I was told by AutoNation to pull over and let the transmission cool down to 200 degrees and then proceed to Flagstaff. This occurred several times before I was able to get into Planet dealership in Flagstaff. The service there was terrible and would not recommend them at all. This summer the transmission started overheating again and I took it to Auto Nation where I was told this is common however RAM does not see this as a factory default. Auto Nation recommended to me what they have been doing for other customers which was to replace the A/C condenser with a dual A/C condenser & Transmission cooler which was going to cost me over $800.00. This work around worked however I still feel that if I cannot get my truck up a hill in the summer heat that there is an issue with the truck and RAM should have addressed and paid for the fix. Another concern I have is when I purchased my truck, I purchased Oil changes and with the pandemic it looks like I will end up with unused pre paid oil changes. When the Customer Service feedback team contacted me I mentioned both of my concerns above and he told me that he would look into them and get back with me. Unfortunately I never heard back from him. very disappointed. My service Advisor Maureen Works has done an excellent job and I would recommend her to any of my friends.

Nicolas Thomas at service department always does an amazing job with his customer service. I recommend scheduling your next service appointment with him. You won’t be disappointed.

I received a letter, email and text from AutoNation Chrysler Dodge Jeep Ram & FIAT North Phoenix informing me that my 2018 Jeep Wrangler had a safety recall on the clutch and I needed to bring it in. After multiple failed attempts to get through their automated phone system (it kept hanging up on my when I selected the factory recall option), they asked me to bring it in for an early morning appointment. The scheduler assured me that it would be quick, as it was just a software update and I could wait on site. When I arrived, they told me it would take longer and offered to send me to work with a LYFT. Six hours later I got a call indicating that the software update for the recall is not yet available and they can’t do anything. They sent a LYFT to pick me up to the wrong work address. I called 6 times and left a message for them, but coudn’t get anyone to adjust the pick-up address. So I was left stranded at work with no vehicle for no reason. I picked up my Jeep yesterday and expressed my frustration to them. Then I got a “second notice” email this morning telling me how important it is that I contact them immediately to bring my vehicle in for the recall! This is the second time I’ve had a frustrating experience with their service department.

Great Service

Relaxed atmosphere. No pressure sales. Wonderful experience and fair trade price.

People were nice, but I think it is ridiculous I had to pay for a service related to a recall. Recall on keep requires an oil change to read if there is a problem and I had to pay for the oil change. A different keep dealer said I shouldn’t have paid

Very professional place.

If you need work done on your vehicle take it to auto nation they are very nice and friendly and they do fantastic work

Had a wonderful experience buying my 4xe. We worked with Chuck and this is the 4th vehicle we have brought from him. Would recommend him to anyone!!!

Steve and Sarge in Sales do really good, no b.s, no hassle, Sebeour was a great help also.

My salesperson John Senter was amazing! He had the perfect vehicle for me with all the options I was looking for. He took the time to explain every aspect of the vehicle, financing and my trade. John made the buying process easy and got it done in a very short time. Love my new 2021 Jeep Grand Cherokee! I highly recommend John Senter at/ and AutoNation for your next vehicle.

I have free oil changes with the package I got when I purchased my vehicle. I took it in for a oil change as well as other maintenance and they tried to charge me $70 for my oil change when I clearly have free oil changes listed on my profile in their billing system. Also they did not top off my fluids like they advertise they will do for free with any service . Not the best experience I’ve had. :/

Always friendly outgoing and informative and super tempting to leave with a new vehicle every time I go for service

had a appointment to check my ac on sat...as of Monday night still not looked at my car.said 1st thing Tues morning...by Tuesday night they could not work on it for they had no technicians to do it until friday...its 117 all week without ac.. thx

They could not have done more. The service was quick and they went above and beyond to make sure I was satisfied.

I was sold a used charger from here and when I bought it I was promised the recalls the check engine light and the air conditioning would be fixed before picking it up. When I picked it up it had no air conditioning which is illegal to sell in Arizona of course service was closed and I was unable to get a rental I’ve been lied to and I’m not happy whatsoever

Drove 1.5 hours to see a truck that they verified was available only to get there and they tell me that can't sell it to me because they are sending it to auction

Good customer service, great work. Thank you.

John was very professional and caring. He did everything right. I love his personality and work ethic. This is our second vehicle we have gotten from John and I would recommend him anyone looking for a vehicle and I will go back for a 3rd vehicle when its time.

It's always a pleasure to bring my car in for maintenance or a problem. Whatever the case, I'm always taken care of. Nick my advisor always has my best interest in mind.

It's always a pleasure to bring my car in for maintenance or a problem. Whatever the case, I'm always taken care of. Nick my advisor always has my best interest in mind.

Brought my truck in for its first service. All was good. Carl was on top of everything, he did a good job.

The sales associate Jose and I agreed going through Chrysler financial; the contract didn’t clearly state who I was financing though and I come to find out three weeks later it was through a separate bank( only because I received a coupon book from the bank in the mail). The real issue was that I put a significant amount of money down to lower the payment, and it is in writing on the contract, but the bank they financed through is not tracking that money, so my current payment is much higher. I have tried to reach the finance department on multiple occasions, And I cannot reach them. I had to call sales who also tried to reach them and still have not heard from them. The sales associate Jose will not return my calls either. Overall, poor service and follow through after the sale and untrustworthy. Update: was contacted by dealership that day(which was Monday) only after I posted this review and called their higher head quarters. They said they would fix it immediately and update me. It is now Friday and I still have not received a call. Another demonstration of poor service.

This has been the worse experience I have ever had buying a car. This will be a long review, but I want future buyers to be aware of what they are getting themselves into. I was not going to do this, but it is only fair others know. Almost two months ago, I went to buy a car. It was a good day. The sales person was nice and everything seemed right by the time we left. Few days later we got a call from the bank (it was expected). They just needed to verify our information. That's when the problem started. The dealer entered our information incorrectly (swapped my and my husband's information). The bank called MY workplace asking for employment verification for my Husband. Of course, he does not work there and it could not be verified. Technically, the bank could not verify our income and denied the loan afterwards. We had to re-send our income to the dealer again (not cool) for them to try with a different bank. Finally everything went through correctly and we got the loan. Of course, we had to go to the dealer for a 2nd time to sign the papers again with the financing department. I thought we were done, but NO such luck. The date we bought the car, but got a paper temporarily plate (we were transferring our own plate from our old car to the one we bought). A month later we had not received the new registration through mail, so I called the dealer for them to print another temp. paper one (I had texted the sales person and he never answered). They were going to email me the paper, but never got it. I called several times and spoke with different people to see why I was not getting the email. NOTHING. I had to go to the dealer on a Saturday for THIRD time to speak with someone in person and try to get the printed paper. I got to speak with the financing person that did the paperwork originally. He came with an attitude to speak to me even though he is the one that entered the information incorrectly the first time. He could not print it out (supposedly their system was not letting him do so because someone printed one out and no one knew where it was). He promised me he was going to talk to the accounting department take care of this issue on Monday and call me back and email me the temp. registration. As expected, I never got a call or email from him. I called on Monday and spoke to other people. I asked to be transferred to his person extension. I left him a voicemail. I left the accounting two voicemails as well. No one ever got back to me. I had waste 40 minutes calling MVD for them to help me figure out how to print it myself since the dealer never did anything and contacted me. The new temporarily plate (paper one) expires in one week and third one cannot be requested (that's my understanding). Anyways I still have not gotten the official registration through mail. I called the MVD again and I was informed that their records is showing that Two temp. plate have been printed for me, but the dealer NEVER made the transfer on the cars. After all this time, all this trouble, and the transfer was not even made two months ago when I bought the car. I have called the dealer again today and I got the number for the tittle department. I called them and left a voicemail. No one has called me back so far. TWO months and I still no have the registration. The employees on every department have made one mistake after another. The worst part is not even making the mistake. It is the fact NO ONE wants to own the mistakes and fix it promptly and properly. Everyone wants to pass you to the next person and the next person neither does solve the problem or I get only the voicemail and they never call you back. What kind of place is this? THE EMPLOYEES ON THIS COMPANY DOES NOT CARE ABOUT THEIR CUSTOMERS. THEY ONLY CARE ABOUT GETTING YOUR SIGNATURE AND GETTING YOU OUT OF THE DOOR FOR THEM TO RECEIVE A COMISSION. I am going to have to go to the dealer for a FOURTH time tomorrow and speak with someone in the Tittle department. The service in general is horrible and unprofessional .

I had a great buying experience at the beginning, the nightmare afterwards is what concern me find out repairs were made and check engine light came 2 weeks later, can’t take it to get fixed the warranty is not activated. Customer service sucks can’t get ahold of anyone. Now my ac went out. Simply horrible. I have a 19,000 dollars lemon. With no one to talk to!

Ive been coming here for over 12 years and it has it's ups and downs and was about to give up but they got a new service guy Sam this guy is awesome he followed up and got my situation on track to be fixed when the part comes in i was amazed. They should clone this guy and fill the rest of the spots with him was very pleased because I have been dealing with this same issue for almost 2 years now I believe my issue will finally be resolved thank-you Sam.

You have lots of choices. This shouldn’t be one of them. From Sales to Service, they are pathetic, inept, and rude. Like I said, choose wisely. We chose poorly.

Steer clear of this place - you have many choices and this shouldn’t be one of them. Horrendous customer service with inept technicians, service advisors who don’t return calls, and service management who would just rather you shut up and take your car elsewhere, so just skip that headache and start elsewhere to start with.

Overall my experience was good, they treated me well and were there for anything I needed. Also help me answer any questions I didn?t know about my vehicle.

Max was our salesman, he was very polite and professional! The dealership was very helpful in listening to what we wanted and making it happen. Overall a great experience!!

Service Department was efficient and friendly. Great place to have your car maintanenced!

Great service everytime! My only complaint would be the amount of time you have to wait for routine service(oil change) to be done when you have a appointment set up already.

Marcus was very helpful. I love my new Jeep!

Excellent customer service in the service department

My service advisor Maureen Working is fantastic. Always does an excellent job

First time there I was pleased with the service staff and would recommend them to people I know

This place is horrific corporate mess, and stay away if you can. Sales is basicaly incompetent bunch, where you will waste a day, and they will still be incapable of completing the sale, cash in hand. But God help you if you need any service/repairs, or added acessories from their service and parts department. Holy cow!!! Two-2 months to try to schedule thousands of dollars of service work and upgrades, cant even manage to set you up with a rental vehicle. And then after 2 months they call that they have loaner, but can you be here right away, because they cant hold the rental for you. This place would be much better if they had some robots and vending machines dispensing cars, as that would be a huge improvement-not sure how they even mange to survive with zero customer service. Fortunately, there are still privately owned Ram dealers down the road, where they take pride im customer service. Too bad that you cant give them zero stars for rating.

This place is horrific corporate mess, and stay away if you can. Sales is basicaly incompetent bunch, where you will waste a day, and they will still be incapable of completing the sale, cash in hand. But God help you if you need any service/repairs, or added acessories from their service and parts department. Holy cow!!! Two-2 months to try to schedule thousands of dollars of service work and upgrades, cant even manage to set you up with a rental vehicle. And then after 2 months they call that they have loaner, but can you be here right away, because they cant hold the rental for you. This place would be much better if they had some robots and vending machines dispensing cars, as that would be a huge improvement-not sure how they even mange to survive with zero customer service. Fortunately, there are still privately owned Ram dealers down the road, where they take pride im customer service. Too bad that you cant give them zero stars for rating.

Chuck in sales is great! No hassle, no b.s. - straight shooter and will do what is needed to make the deal happen. No pressure! GREAT buying experience! Carl Ross in service is great! Open, honest, communicative. Will be back to see Carl when needed!

This is my second experience at this location. Online appointment scheduling was easy and user friendly. Staff greeted me right on schedule. Staff listened to every concern, asked about oil changes or any additional services I may have needed. I was called each day to advise of status. My vehicle was returned to me with all work done and was washed and ready to go when stated.

Nick is awesome!!!

I have always received excellent service at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix for many, many years. 😊😊😊

Although, I waited longer than expected. I still received the service I needed. I was welcomed by (Izzy) with respect and patience. I am very please with my service and experience. Thank you!

Jerry in sales and Johnathan in finance where awesome to deal with, would highly recommend and Chuck another one in sales was very helpful!

Great experience, no haggle, no pressure, buying! Our salesman Eddie Parker Jr, couldn't have been more helpful, and knowledgeable about the vehicle we purchased!

Good experience from service representative Very thorough

Great service this time.

Carl went the extra mile that is rarely seen these days. He has single handedly cemented our loyalty to that dealership.

One of the greatest service writers I have come across been to a lot of dealerships the service writer went far beyond what she needed to do to make sure that my car was taken care of in a timely manner and did a great job thank you very much

Took the vehicle in for an oil change and a basic inspection. It was recommended that I replace the air filter also, which I did. It was also discovered that the two batteries in my Pacifica needed to be replaced. Since I had a dead battery about a week before I took the vehicle in for service, I said okay. They were replaced under warranty. I think that my service representative, Nicholas Thomas made sure that what was needed on my vehicle was taken care of.

Awesome service. Maurene was fantastic. The service I received since my purchase of my truck has led me to purchase another vehicle from Auto Nation. I now have two vehicles that they service.

Great experience with the people at Auto Nation, professional and polite, they made the car buying process quick but efficient, but not pressured. I would highly recommend this dealer to friends in the future!

I am always treated like a valued customer everytime I walk in the door. Their superior service is why I only buy from AutoNation Chrysler Jeep Dodge on bell rd.

Nice experience. Maureen was awesome.

Car has been in service for a month now and they still can’t give me an update. Horrible service

Izzy was an amazing service advisor. She went above and beyond for me.

Izzy was an amazing service advisor. She went above and beyond to assist me.

Great Service Department. Easy to deal with. Knowledgeable and honest.

The work seemed to be good, but I was there waiting for an oil change and tire rotation for almost 4 hours.

excellent price and service

Salesman Marcus has very good communication skills - fast on emails and able to answer any questions. Competitive with others to make a deal.

Carl Ross was our service provider yesterday and he was great. Super helpful and got us taken care of right away. He provided us with updates and even helped us in securing a loaner car for the day while our car was being serviced. We highly recommend this dealership.

If I had the option for no stars I'd choose that. They kept my vehicle for a week. I came in with one concern and was given an additional 15 item laundry list of work that could be done totaling over $6000. When none of the other items were of concern and after I took it to another shop all the items still had a 2 year life span on them. I received no phone calls for updates, I had to call every time. Was told 24 t 48 hours just for the inspection when I made an appointment. I patiently waited the entire 48 hours before I called for an update. They needed to check my warranty that was on a Friday. I did not hear anything from them until I called the following Wednesday so I was very patient. When I called the direct line I was given I was greeted with a voicemail they no longer worked there as of the day prior. Unless you want to be without a car for days, receive zero customer service and be taken advantage of financially I would stay away from this service department.

Great experience. I will continue to use this facility.

Our service advisor Carl Ross provided excellent 10 out of 10 service. Carl went above and beyond to make sure our service needs were met on our Gladiator. Our future service needs will always start with a phone call to Carl and we know we’ll get 5 star service. John in the parts department took great care of as well with our Mopar lift. Turned out fantastic and with superior service. Both these gentlemen treated us with professionalism, respect, and courtesy.

We have contacted Carl Ross for service and parts needs twice now and we have received outstanding service. He referred us to John in the parts department to get a Mopar lift done and again John took care of us with superior service. Both these gentlemen went above and beyond to take care of us professionally with care and respect for our Jeep needs. Will always return to see these guys for service and parts!!

Overall I am very pleased by the service AutoNation provides. Especially Nicholas who took on a problem that wasn't his to begin. I expressed my concerns and frustration about a lack of communication and follow through I experienced before. Even though, he wasn't responsible for my previous experience, he owned the situation and made everything right. I understand things slip through the cracks, and I won't dwell on that. Everyone I've dealt with AutoNation is very friendly and do seem to care. That goes along way for me in overlooking a mistake. I think if I had been delaying with Nicholas for the last 4 years instead of only the last 2 weeks, I'd be giving A.N. 5 stars. Thank you Nicholas!

No issues with service but when I picked up my car, there were black fingerprints and hand marks all over the front. Not just a few either, the whole front area of my hood & part of my bumper had so much grease or oil that it took me over 30 minutes to wipe it off. Not sure if I received a lower quality of care because I had a recall service done but super disappointed that I picked up my car with the front covered in grease/oil when that wasn’t how I dropped it off.

Have had some ups and downs but my last experience with Carl(service adviser) was top notch, if you ever need service from AutoNation Jeep North Phoenix give him a call

Izel got our Jeep in right away without an appointment and the problem was fixed the next day. Understood warranty and we didn't have to fight with them as we have had to do in the past at other dealership service centers. Outstanding service. Thank you.

Charles Hill did a wonderful job with the entire car buying process. He listen to what vehicle we wanted, understood our budget. He was very friendly respectful and courteous I would highly recommend Charles if you are looking for a new or used vehicle he’s a wonderful salesman. Thank you Charles for the great vehicle buying experience! We will send referrals your way! 😀

Great place, bought 2 cars from here :) Customer service is nice, service center is very helpful.

service on my 2017 Dodge was great! Nicholas was courteous and very helpful.

Excellent service. Stephany was amazing. True to their word!!

When I showed up for my maintenance appointment, I was advised I wasn't on their schedule. Per their records, my actual appointment wasn't for another month. Since I went by the date and time indicated via text message, they were able to fit me in and serviced my car in record time!

I had an amazing experience with them!! Brain Gradillas never gave up on me and as a single mom with horses and cattle knew what I needed and they worked so hard to get me a new truck and to make I got what I needed! I will go back again and will recommend this dealership to everyone!!

My very first car buying experience, and it was incredible! Thank you to everyone who helped me out! Especially Ed! You’re fantastic!

Very expensive but good service.

BEST LOW PRICES IN TOWN!

Very simple process. No haggling or negotiations. They presented me with an offer and allowed me to make my own choices. Overall, I was pleased with the experience.

In the last 4 years I have purchased 5 cars from Auto Nation North Phoenix. The first was a Dodge Charger, used, to the most recent 2 vehicles, a new Jeep Wrangler for myself and my daughters first NEW car!. My Service Team has always been TOP NOTCH! Nicholas Thomas is helpful, detailed and always ensures my questions are answers, and all my vehicle concerns handled. They have ALWAYS accommodated any and all issues, as well as gone above and beyond to ensure my vehicles were in tip top shape. I HIGHLY recommend AutoNation Chrysler Dodge Jeep RAM & Fiat North Phoenix.

Carl did a great job with my Jeep?s maintenance again! I will continue to bring my business to him!

Got home from work and car wouldn't go into park. Was able to take the car straight to AutoNation and get it checked out and fixed. Thankfully it wasn't anything major. AutoNation was quick and courteous, I will definitely take my car there again.

Izzy was great to work with and was very helpful. Made the dealership experience worth coming back.

Enjoyed my car oil change and tire rotation from AutoNation. Customer service was awesome. My car was taken care of.

First time taking my vehicle to this Dealership, and it will be my last. Started off with a recall. I called in to make sure they had the parts in stock so I could get this handled in one trip. They called, said the parts were in and they could get me in the next day. Next day went on with me following up to see what the status was. They said they weren't able to fit me in and need the vehicle another day. Obviously irritated at this point (no loaner was given, and I live on the other side of town), I didn't have much choice. They did call back having found a loaner vehicle for me to use, so that helped. I had two other minor warranty issues (a door closing issue and an intermittent camera malfunction I wanted on record under warranty). Friday came and late in the day got a call they couldn't duplicate either of my two issues(a camera and a door closing issue), but however the parts for the recall did come in and that was handled. Really??? You mean the parts you said you had in stock so the recall could be completed the same day? CLEARLY this was a lie they couldn't keep straight. I re-iterated again how to duplicate the issue and that there was no way they couldn't duplicate it. Miraculously, they were able to duplicate the issue and kept the vehicle in to the next week, only to find out they couldn't fix either issue, and the "Chrysler engineers were working on the camera issue" and I would be notified when a fix was available. They tried to tell me the reason the door needed extra effort is because the "seals were new and needed to break in", to which I responded...they are the same age as the other 3 door seals that close perfectly every time! Do people buy those kinds of excuses not to get things right? So I go to pick up my vehicle (which had just been detailed prior to dropping it off) and there are black greasy hand prints all up and down both sides of the rear doors. It's a white truck...kind of hard to miss. I realize there are things out of their control with the cameras, but the door adjustments, ACTUALLY having parts there when you say they are there, and the care of the vehicle while in their possession are all well within their abilities to properly handle. I also asked if they could align the truck since it had a slight pull to the right since I bought it. The response was....its in the time warranty but 2k miles out of the mileage portion for the alignment...so no...they wouldn't fix that either! I gave them 1 start because they did actually sense my irritation at the delay and got me a loaner.

I have been in the automotive business for well over 20 years, and this is the very best buying experience that I have ever had. Stephany was very friendly and helpful, and most importantly was not pushy. She listened to my concerns and answered my questions. Even with minimal inventory (which is everywhere right now) she was able to get me into a vehicle I absolutely LOVE for the right price! JB in finance was also amazing! He wasn't pushy like most are, and thoroughly explained my options while 100% leaving it up to me to decide without pressuring me to buy. Thank you Stephany and JB for making this the best experience!

Fue una experiencia muy agradable , me aténdio en todo momento Ismael , contesto de una manera profesional y educada todas mis preguntas y siempre muy atento y con mucha cortesía . He quedado muy satisfecha con su manera de atenderme como cliente y claro que en caso de necesidad regresaré con muchísimo gusto.

Staff was great. Got an awesome deal on a new gladiator. So good we drove from NM. Stephanie did an awesome job and they were true to their word on our trade in values.

Every time I’ve taken my jeep to get service done it’s always done effectively. Great customer service and awesome communication between myself and the staff. Thank you!

Took 2016 Ram in for a issue with my Unconnect system. Uconnect said it was an upgrade that the dealer would do... After pne and a half day they couldn't get it to upgrade. Was told they would have to check with higher ups for help..Haven't heard back yet. We have always been pleased with the service we haver eceived here so I am hoping they come through.

Had a recall on my new 2021 Ram Cummins and was able to get scheduled promptly and get the issue solved. Mu service advisor Izzi was on top of things and made sure I got my truck back clean and running.

Great staff, service department was very helpful. Representative Nicholas Thomas and service manager went out of their way to get my 2018 hellcat back on the road after breaking down on a trip from California to Texas. The parts were shipped overnight and the car was up and running the next day. This to me was outstanding service as most local dealer did not want to see my vehicle till the following week and that would have ruin our trip/vacation. Again I’m very thankful to have brought my car to auto nation definitely 10/10 for service.

My AC stop working, My service advisor got me in right away and by end of day it was ready. Our service advisor Nick is the best.

I went to get a refund for my GAP insurance...still waiting and Just because you say call the GM for help no one answers. Put a REAL number in the response!

We are very happy with our experience at Autonation Chrysler Jeep. Kenny was very friendly and efficient. The work was done expertly and correctly. It was a pleasant experience.

Hands down, one of the BEST experiences we’ve had. Jared definitely helped us get the truck we wanted. Treated us respectfully (which is a big deal to a customer) and also educated us on other financial topics. Not only did Jared help us get approved he and the finance team got together and gave us great deals out the door ! Will definitely recommend to everyone we know and meet ! If we ever decide to purchase another vehicle, will definitely come back to Autonation ! Thanks Jared & Team .

Prompt, courteous and helpful

I dealt with car salesman Francis (Manager, Gaston) I arrived with my TrueCar offer and a exclusive bonus cash offer to get the best deal out the door. Francis agreed to honor both of my offers and recorded the offer code (MC2827622372) to come and find out I got the selling price for a lot higher than the TrueCar offer and did not even apply the Bonus cash offer that I was entitled to. I confirmed with other local dealerships and was told I in fact got con by the dealership personnel. I called to try to get a hold of Francis and ask the questions on why they didn’t apply or even sold me the car for the price they said they would honor he was no where around, when I spoke to (manager) Gaston and I question him, he said he didn’t know anything about it and that he didn’t know what Francis had told me to come to a deal agreement. I thought I was paying the taxes and fees of the extra thousands I got cheated out of. Correctional officer and these guys here are [non-permissible content removed]!

Carl helped get my Jeep renegade oil changed and corrected the recall issue. He was greatly helpful and very courteous and answered all of my questions when I asked even some of the questions regarding other things that I had of been experiencing with my jeep that weren’t in regards to the oil change or the recall issue. Carl has been one of the best service representatives that I’ve had. Thanks for all the great help over the last few years Carl

I trust my Service Advisor, Maureen, and the service I receive from AutoNation North Phoenix; it is always exemplary!

treat well

I recently bought a 2012 Honda Accord Coupe for my son. The experience overall was good, just disappointing to find out from my son the radio was locked. I told him to go to the dealer to see if they can unlock it, only for him to tell me someone named Frances texted me stating the radio was broken (A text I never got) and that my son needs to go to an audio place to have it fixed. You’d think they’d have the radio working when it’s time to sell a car (Considering they’re a dealer).

Great fast service! My service consultant Izzy kept me informed the whole time and made the experience stress free. Will bring my car here all the time.

Great experience and Jeep was finished promptly.

Nicholas is amazing! He is an outstanding service advisor!! Chrysler vehicles, on the other hand, are just so poorly made. I’m posting a review for my service and at the same time making a new appointment to have my car serviced again. It’s just so sad. 50% of my vehicle ownership with Chrysler has been spent taking my car to get fixed. Just awful. Will never buy a Chrysler again

Service personnel found the problem quickly and resolved it. Thank you

Terrible! Mechanical work performed was satisfactory however recalls caused prior presets to be erased and set back to factory specs. The service writer was the worst. Attitude was smug and unattentive. Made me feel like he was bothered to finish my paperwork after he was over an hour late on his promises. I'll be going to Scottsdale for service from now on. D.L.

My service advisor, Nicholas Thomas, is super to deal with. He listens and gets the issues fixed right the first time. I actually enjoy taking both of our Jeep wranglers in for service. Never any pressure always friendly.

Autonation made car buying a breeze for us. We were in the market for a particular model of Pacifica, which was nowhere to be found in our city. Two different stories about ordering from two different dealerships. So we looked outside of our city. We found what we were looking for at Autonation Phoenix. Most of the negotiation was done over emails and texts. when we agreed on a deal, we did a deposit over the phone and flew to Phoenix a couple days later. Marcus, who handles online customers, was fantastic throughout the process. He even went the extra mile (literally), and picked us up at the airport. Everyone at the dealership was friendly and made the rest of the process so easy. We were in and out with our new van in just over an hour. Thank you autonation!

Jared Senne helped me get into my Dream truck. He fought for me to get get a lower price for both monthly payment and Final out the door price. I thank him for making it happen. THANKS JARED!

Great service and friendly staff. Much better than other local Ram dealers.

Rocket and the mechanics did an excellent job of getting my service for my 2019 Ram. Rocket explained all service due and had the work done-including a wash-in no time.

They always take care of all my needs. My care adjuster as I call Nick, lol, always checks Blue By U to see what she needs and listens carefully at what my concerns are. This time they found a faulty alternator and idler pully. So hopefully it will last another 5 years. Blue By U is a 2015 Dodge Challenger Shaker and I bought her brand new. They have always taken care of me.

Rocket was Awesome, kept me informed during each step! Huge thank you to Rocket.

Less then 1 month into owning my new vehicle the check engine light came on. I took it into the service center and was told that the repair needed was not under warranty. How is a repair to something that caused the check engine light to come on not covered by the 90 day warranty given when you buy a vehicle? I was i able to talk with them and ended up only paying for half. It was 250$ spent before i even made my first payment. And on top of all the they didn?t even wash my vehicle when they were done. There were greasy black hand prints all along the front.

Great service manager, pleasant environment. Professional and helpful stuff

Service is great. Maureen was my advisor, she’s courteous and pleasant to work with.

I wanted to my service writer Nick.I have been a customer for many years and Nick has been such a great help and I appreciate his help always.Thanks Nick!

Maureen is great at listening and proceeding to get the job done.

About a year ago, I ordered a spare tire kit for my Fiat and was quoted around $200. After taking a year to get here, they charged me $420! It's not even a regular tire! One donut tire and a jack! Four regular tires does not cost much more than that! Highway robbery. Nothing but greed.

The Max from Sales department plus manager said they would take care of my issues when I bought the car but got no help. My keys didn't work and my rotors were bad on the first day of purchase. I spent $700 of my own money plus 3 days total of missed work.

We purchased a used car. The 5 day 250 mile money back guarantee, 125 point inspection and 90 day 4,000 mile warrenty were the reason we went used. The team stood behind the car to fix issues. Well done Stephanie and Joesph!

Do not come here for service. Showed up promptly at 7am for an Express Oil Change and tire rotation service and was told it would be 1 to 2 hours! Ridiculous for simple routine maintenance scheduled ahead of time. My service advisor was not available when I arrived ("stuck in traffic"). I was also told that "the techs are just getting in and there are some vehicles still here from yesterday" as excuses for the fact they couldn't even start right away. If your shop can't be ready to work at 7am, then don't make appointments for then or post your hours as such!

I’m new to the Ram family and my first visit to the service center was awesome. Carl took great care of me and my truck. He completed everything I came in for. No hidden costs. Explained everything in detail. He was honest and professional. I’m so happy I finally found a service center and rep I can trust.

Carl ross was a complete service manager.couldn,t ask for more.very happy.will definitely be back.thank you.

Had some service work done the other day and my service guy Rocket took care of everything. Thanks for making it a great experience.

The service was excellent. I would recommend going to AutoNation to Familia and friends.

I?m new to the Ram family and my first visit to the service center was awesome. Carl took great care of me and my truck. He completed everything I came in for. No hidden costs. Explained everything in detail. He was honest and professional. I?m so happy I finally found a service center and rep I can trust.

Dealerships can be a real process to go through- the team here at AutoNation Chrysler Dodge Jeep- proved to be the exception to that notion. Upon entering the show room we where greeted by Amani- who asked us right away if we knew what we where interested in and upon hearing we already knew took us directly to the Jeeps we were interested in without any upsell- but did let us know about other options on the lot. The Team worked with us the entire way through the process and as quickly as the paper work would allow- Sabeur in financing worked quickly with us to get all the paper work put together and us on our way in our new Jeep. I would very much recommend anyone interested in getting into a FCA product- to give the team here a shot- a much more relaxed and real people dealership here in the valley.

Everything was great until I found out they DID NOT PAY OFF MY TRADE. I have tried calling several times and no one is answering their phones. Are they even still in business?

The my experience at AutoNation on May 3rd was positive. Rocket, my service advisor, informed me about potential needs my car has. He was NOT pushy, simply offering information.

Kenny was very polite and accommodating. He kept me informed about the status of my car. I will definitely return to service my car again.

Got me a good deal on a brand new Wrangler, were supportive and flexible from start to finish!

I always get good service when I take my car in for the services it needs.

Great experience. My service advisor Maureen is always a pleasure to deal with.

I received excellent service when I took my Jeep Wrangler in for service. My service advisor (Sam) was very upfront and informative about the process and expectations. He even pulled it in after service was complete and it started to rain. Excellent customer service!!!

Rocket was very friendly and updated me with everything going on with repairs needed as well as when my Jeep would be ready for pick up

My salesman John Senter was awesome!!! My car died due to engine damage and I called John, who lives in my town, and he found me the perfect car for my needs!! Transaction was smooth and fast! He even delivered the car to our house!!! A lot of friends have bought cars from John! He is totally honest, knows his business and will help any way he can! He cares for people and it shows. A friend for sure!! When the time comes for my daughter to get a car, we know who to call!!

Great service! Thank you to Nicholas for going above and beyond to ensure I had a good customer experience.

Rocket, our service rep, was very nice and understood our situation. The part we needed for our jeep was back ordered for two weeks. Since we were from out of town we had to stay in a hotel. Rocket said the parts dept was going to get in touch with other dealers in the nation to find the part. After a couple days I inquired if they had found the part. Still working on it. Meanwhile I contacted my local dealer in Napa. The girl at the parts dept told me there were only three places in the nation that had that part. Long story short, I got in touch with a dealer in Florida, bought the part, and had them overnight it to Autonation. Due to the timing of everything it took (weekends and 3 hour time change east coast) 11 days for our jeep to get fixed. Hotel bills were very costly when I feel that the parts dept could have known where the part was that day the jeep was diagnosed and had the part shipped to them the next day. The labor turned out to be over $600. The part was $135 + overnight fee of $95. Hotel bill over $1500 (and they gave me a discount due to the situation) I just think that the parts dept could have done a better job besides me having to do their work for them PS Finally made it to Mexico and the check engine light came on again with the same code as before Autonation. I’m going to take it to another dealer here and see if they can solve the problem once and for all!

I was amazed that every one in the building was calm and polite and most of all very nice. I have the worse credit in the world, I don't know how the finance team was able to get me approved for a vehicle I'm so grateful and thankful for Autonation. This was a miracle

We bought a Beautiful Dodge Ram. The customer service is amazing. Maximilian Cooper was the best and he did everything to get us the best deal. Buy from this place. You will not reget it! Subear from finance was helpful in getting the best interest rate. Subear did an awesome job. All around Great Team!

Every interaction has been positive from phone calls, in-person, service techs and management. My account manager, Nicholas, is very helpful and knowledgeable. I trust him to steer me to the services that are most required for the life of my vehicle and I have not been disappointed. In addition, this time, I asked for my Jeep to be detailed and it was the best detail that has ever been done on my vehicle.

Nicholas is THE man!

Misty in the service department was very helpful and polite with all our service needs.

Nate was very polite and helpful. We appreciated Nate’s assistance. The vehicle was fixed and we were offered options as we had a wedding soon and a loaner was provided if had to go to Las Vegas. His flexibility was greatly appreciated. Keith

Excellent customer service. Not pushy. Fernando Alvarez Hernandez was helpful and understanding. He went above and beyond

No one enjoys tracking their vehicle to the dealership. But I'd like to say that Sam did not over promise and under deliver, he gave a realistic timeline for repairs to be completed, and they were done on time.

Everyone was very nice and helpful. All but one of my problems with my Ram 1500 was fixed. My brakes still squeak. My Ram 1500 only has 13,000 miles on it.

Nicholas is my contact here and always goes out of his way to make my experience the best he can! He is definitely an asset to this company! I will definitely go back in the future for anything I might need ! Jeff Roeder

Chuck Brewer and the team at AutoNation made my recent Jeep Wrangler purchase a fun, positive, experience. Friendly, helpful, and professional--they have earned my highest recommendation!

Excellent service, as usual.

Mike Darraji was my salesman. I recently bought a 2021 Dodge Ram. When I entered the dealership I had two vehicles on my mind and a price point I wanted to remain in. Mike was never pushy. No sales games or tactics. Simply showed me exactly what I was looking for and got me a good deal that put me in the price range I wanted to be in. I've purchased a dozen vehicles in my life. This was hands down the best experience I've ever had. Thank you Mike for being a professional and for getting me what I wanted!

I Had a pleasant experience purchasing my Camaro. Roman was very helpful & very efficient. My only issue is that I didn’t get an Owners Manual for my car & my Car had a “Change Oil” warning with 6% oil life.😔😔

the service was quick and my advisor, Rocket made sure to tell me everything that had been done and when I will need to be back. he was friendly and made me feel very comfortable!

Great deals, friendly sales people and hassle free

Oil change fast and answered my questions. Took advantage of the 3 oil change offer coupon. It was sad about the the shortage in cars because of the industry chip shortages. Its every dealer. My visit for another chance. Went well. Thank you Marlene.

Great place to shop.

Just bought a Ram PowerWagon from AutoNation, worked with Roman. We made the transaction a seller's dream. We came in knowing exactly which car we wanted, we were preapproved. We did not dispute the payments. We signed and left with the car that evening. Unfortunately, AutoNation failed to provide us with the keys to the hitch for the truck or the remote for the winch. On top of that we had to call the finance department for a copy of our paperwork that was never provided to us. For the amount of money we spent, I think you could do better AutoNation. #notimpressed

Service staff is great. My problem with this dealership is that they don’t offer a courtesy vehicle for me to drive whenever I have to drop my Jeep off for all day service. My 2019 Wrangler has had to be serviced a lot over the past year, and I’ve spent probably over $250 on transportation that was supposed to be covered under my Jeep Wave perks/benefits as a free rental for each service visit. I would’ve switched dealerships a while back if it weren’t for the service issue being a recurring one. It all leaves me wondering if they’re fully servicing the vehicle each visit, or if they’re rushing to just give it back to me each day so as not to keep it overnight as it probably needs.

It was great from the time we called till the time we drove off in the1500 Ram I really enjoy my truck and look forward to enjoy it for a long time

It was a pleasure buying from auto nation.. hassle free..friendly sales people and very knowledge with Dodge products

Basic service done on Ram Easy process but little time consuming for oil change 2hrs with appt scheduled

Great service writer (Carl Ross), I will come back. Thxs, John Corella

Repair was completed same day. Clear communication of the problem.

Very professional employees. Was a good experience.

Very good car buying experience, salesman and finance were both very friendly, respectful and helpful.

Had a good experience with my Jeep Servicing. My service advisor, Kenny Jerabek did a great job!

Had a great experience I was treated very courtesly and professionally by the staff. I would recommend to anyone.

very happy with the service dept. Nick Thomas is outstanding as a service advisor. I come to this dealership only because of Nick.

Very good positive place to buy a vehicle.

Horrible service bought a brand new Jeep and trying to charge me for my service

Nicholus, has always been my go to, but I have been treated well by all others. I have been to many service departments and there always seems to be a problem, but with Nick, he always gets it done. I'm not always happy because there is something wrong, but for safety matters and the fact it would be more costly if they didn't catch it, I'm thankful. There never has been unnecessary additions and costs like a lot of services departments. Thank you

Nicholus, has always been my go to, but I have been treated well by all others. I have been to many service departments and there always seems to be a problem, but with Nick, he always gets it done. I'm not always happy because there is something wrong, but for safety matters and the fact it would be more costly if they didn't catch it, I'm thankful. There never has been unnecessary additions and costs like a lot of services departments. Thank you

I recently purchased a Jeep Cherokee from Auto Nation but after a day of driving around the area I noticed a couple of issues with the dash board and various options. I went back to Auto Nation and they took it over to the dealership. I was given a car to drive while they diagnosed the problem promptly. They explained the issue and how they solved it. They also provided a printed copy for my records. I give credit to Maureen who was very professional and knowledgeable. WD Rausch.

The verdict is not out yet on this place. My kids vehicle has been back at least 3 times for issues that they keep saying or fixed. Maybe the third time was the charm?

Friendly service rep but took 3 days to fix turn signal blinker and did not cover back up camera under 90 day warranty. Unacceptable. We were not warned what would not be covered under warranty or offered a different warranty. Although it looks like by this managers response he was going to help me, he did not.

I was not allowed to buy the car without purchasing the $3000 warranty

Proud 2020 Rubicon owner!!! This place is hands down the best time car shopping experience ever!!!

This is one of the worst places to deal with a customer I went to change my car and talked to someone there about more than a month ago, I don't remember his name, he took information from me, And I told him don't do any hard inquiry until I tell tell you and I get surprised after 2 days he did hard inquiry 5 times and I talk to the seller manager is a Persian guy he told me we are sorry we didn't know that you said like that and I told him no I talk to you and I said don't do anything until I come back but he said yeah go talk to credit centre and they will move it for you I talk to credit people they said we can't moved until they send for us a letter that says we did a hard inquiry by mistake and now I'm losing a 109 point because of them There are so bad and watch out from them don't give them any information.

They always do there best and take care of me moren and Steve are amazing

The service.. thank you Maureen for being so kind and compassionate. see you in 6 months!

Great experiences purchasing multiple vehicles from John Senter. Would highly recommend him and this AutoNation. Wouldn't buy a new vehicle without him.

Maureen did her usual excellent job. As I mentioned to Steve when he called to ask how it went I indicated I thought 4 hours was a little long for what was scheduled (oil change & tire rotation). I have always had good service at this facility (10 years) & consider this a “one off”.

I've had my vehicle, a Mazda CX-5, for a little over 3 months. Last week my steering wheel locked up, headlights were flashing on and off, and gas pedal stopped working all while driving on a highway at night. My battery completely died. The next morning we popped open the hood to find that the serpentine belt was completely dry rotted and had split in half vertically and horizontally - crazy, I know. Needless to say I had to replace the belt and battery. This is something I would have expected to be checked in Autonation's "125 point inspection". I wish I would have checked before buying the vehicle so that I could have had it replaced and fixed earlier - I would be cautious trusting that everything is checked. My mechanic confirmed this is something that would have been apparent when I purchased the vehicle. So, just be careful!

Sam customer service rep was great Repair was airbag recall

Great customer service. Good honest salesman. Worked hard to get me the vehicle I wanted.

Had a pleasant experience with Jose our salesperson. But when it came to dealing with the first finance person, he had an attitude and would not put on a mask after my first request and threw a tantrum. But a day later dealt with Jesse and was able to sign safely. If it was not for Jose, I would not have returned.

No games. Great service. Friendly employees. It was a smooth visit and I highly recommend.

Nathan was very thorough in checking my car during the intake process. Everyone was friendly and very professional. I was very satisfied with the work that was done on my car.

Good. Work was done in a short time... And was happy ? with everything

Had a leaking windshield washer fluid pump still under warranty. Just as I was about to take the car in, I noticed a loud grinding sound in the brakes. AutoNation diagnosed the issues, got the warranty work approved, fixed the leak, and put on new brake pads in two days. Izzy Alikadic was my service consultant, and she kept me updated on all the steps throughout the process. Brake repairs are not under warranty but Izzy was able to get me a small discount on the price, which was a nice added touch.

Service Rep Izzy was Amazing! My appointment time was 7:40 and I was out in an hour. The company even washed my vehicle.

AutoNation on Bell road has the worst service department hands down I would recommend anywhere but there. Too bad they got rid of the employees that actually cared about their customers AutoNation you don't even get one star. This has no reflection on my Dodge ram . So if you're looking for a Dodge ram highly recommend it I love it just would not be ever buying from that dealership again nor will we be going back to the service department. They are a joke. Some of the rudest management and GM I've ever had to listen to. Shame on you AutoNation.

After having problems with my brake system for over 3 years Carl the service writer finally listened to me and solved the problem. I was dismissed by two other service writers who put me in harms way by not solving the problem. Thanks Carl.

Easy purchase, friendly staff, and a good experience.

Service appt 3/29 with a new advisor. Carl Ross was thorough, direct and provided quick responses. He also addressed my concerns and provided a detailed report of my vehicle. While there is no shuttle service at this time (can make it a little challenging if you don't have a ride to/from), the service was performed exceptionally well and I appreciated the response and dedication.

Great service and there are fast

I purchased a 2021 Rebel technically blind, the truck was listed but not in the lot since the General Manager decided to get it for the weekend so I agreed it will have 521 miles on it(not sure why so many right) so this truck will be delivered to my home(3.5hours away) the next day. Next day comes and the truck has a little more than the mileage said and a damage windshield. Long story short it made feel like I was getting a used truck instead of a brand new one. My salesperson was great! me personally I've been in the sales role for more than 13 years and Courtney T was not pushing for the sale at all but, making valid points to have a little of leverage and most important, she actually deal with me via email most of the time which no one does! In the other hand finance rep Jessy was very pushing for selling of course the most he could after agreeing to a deal with salesperson. Next day I finally got my truck with a brand new windshield and I knew at that time why they weren't able to bring the truck to me when we closed the deal it turns out, the General Manager went to a trip to Las Vegas and of course they did not delete their paired phone or destinations on the Uconnect. Overall, I will follow this salesperson anywhere! whenever Im looking for a new car however, never again at AutoNation dealership

Service appt 3/29 with a new advisor. Carl Ross was thorough, direct and provided quick responses. He also addressed my concerns and provided a detailed report of my vehicle. While there is no shuttle service at this time (can make it a little challenging if you don't have a ride to/from), the service was performed exceptionally well and I appreciated the response and dedication.

Great service, best service experience...thank you Izzy for the attention to detail!

I called on 3/10/21 and told the service center that my check engine light came on and after verifying the error code at a couple of locations close to me I needed the clutch circuit switch replaced and please order the part and I set up the appointment for 7 am on March 20, 2021. I advised when I made the appointment that I could not drop off the vehicle that this was my only vehicle. She told me that she would have Carl order the part and that 10 days was plenty of notice. Contact was made both 48 and 24 hours prior to my appointment reassuring me all was ready for me. Upon arrival Carl greeted me told me he had no one there today to look at my vehicle and that before anything could be done he would run a diagnostic on it. No the part was not ordered. I was told at 7 am that it would be after 1 pm before he would know anything. But would “bump” me to the front of the line. He said that the service manager Steve Rogers was out sick and would call me concerning the matter upon his return. At 11:30 am it was confirmed that yes the switch had gone bad and needed to be replaced and I could leave my vehicle there until Tuesday when the part would arrive or bring it back. I live over 20 miles away and was very frustrated with the fact that I requested the part to be ordered 10 days prior. That I had to wait and make repetitive trips and yet the service manager Steve Rogers never called me on this matter or a matter I had in February with damage to my personal property while getting a oil change. What ever happened to listen to the customer? The Customer is always right? Poor customer service is all I can say!

Carl, my service advisor was awesome and got my car in for the needed service quickly and efficiently. Carl is always helpful and professional and takes care of any issues or quesrions I have.

Steve the customer service manger is not competent. He is either a liar or has some onset dementia! He sounds like he is 70 and needs to retire because he has no desire to help. My car was damaged while getting a repair correction. My car locked up and I could not break or steer and he told me it was ok to drive if the check engine light was not on. Don’t give me the generic phone number !! Give me a direct line or have the GM call me!!! Worst service ever!!

Always friendly service. Fast and easy scheduling. I can usually get in within a day or two.

Easy and fast

Handled quickly and capably. Service representative went the extra mile to deal with the problem

They were very busy, but they still took carem of my problem very timely - thanks

Kenny in the service department took good care of my car and made it a simple process for me

Overall a good experience. Brian our salesman was very responsive and knowledgeable. We never felt we were under pressure. We felt the value agreed on our trade in was very fair. The only criticism was the whole buying process took a very long time. I think this was due to a busy couple of days and a shortage of finance employees at the time.

I tried to drop off my vehicle after 6 and before 7 pm, which I was told was ok. After waiting for a service writer, I asked if I would get a receipt for my car. Ishmael was kind enough to perform a small dance move while informing me they were off the clock. I left.

I have to say by far the best customer service. I came in from El Paso, TX and was treated with such respect. My salesman Fernando had great communication with me from day one and was transparent in the entire process. I plan to do business again with you all in the future. Thank you again. I now see your dealerships aren't just about numbers but caring for the customers and there needs unlike my previous experiences.

Took my Cherokee in for oil change and recall and I don’t think they even did the oil change, the previous visit they didn’t get the oil cover under car secure and now that is broken. Had been charged a few times for tire rotation which they didn’t do so had to buy new tires. I have 10 oil changes from when I purchased the suv, if wasn’t for that I would not take it there.

Services done on time and car washed upon return of vehicle

Let’s Give this place a 5 STAR Rating Please, They deserve every bit of it. I have been a long time customer and my most recent vehicle (2018 Ram 1500 Rebel) is my daily driver, No vehicle is perfect and each vehicle will experience some type of Minor or Major breakage (Expected, Hence a Platinum Warranty), Its not about what happens but how those issues are handled. Recently I have experienced some major transmission issues and hands down, their Service Department (My Rep: Maureen) has been on top of it. I actually was contacted by the General Manager and Service Director to work through some of the bumps. They take their business relationships very seriously. As a Business Owner Myself, I have to give it too them, they really care for what happens with the “experience” of the customer (myself in this instance). 5 STARS All Day! My next vehicle (TRX?) will be through them in the near future. My vote is to go with this Dealership all day. You won’t be disappointed. 🇺🇸😎🇺🇸😎🇺🇸😎🇺🇸

there service department people do not get back to you after you call in and leave messages. they missed repairs I told them check on and had my truck for 8 hours for a simple oil change. I had to go down and check on it because they would not call me back!!!! They are really getting bad.

Service department would not return my 4 left messages and had to go down to find out what was going on with my truck service after they had it for 8 hours. And also did not make all repairs.

It took several weeks to get my car back, however the problem appeared to be fixed. Immediately after leaving the lot I noticed my car was pulling to the right and there was this clunking sound coming from the front and the back. I was hoping it was just something that needed to be "worked" out. It became apparent that wasn't the case and now I have another appointment for them to check their work. Very frustrating because I paid a lot of money to have my issue resolved not to mention the money spent on a rental car just to have to turn around and drop it off again.

Maureen was my service advisor and was wonderful. I told her I would have to UBER home Available. Knowing I lived so far from the dealer, she went back and asked the service technician if they could fix my recall immediately so I did not have to pay travel fees. She is amazing.

This review is for the service dept. For the manager Steve Rogers specifically, as no one actually knows what his job functions are, or how he keeps this job for years. If you have a complaint, or feedback about crappy service he does nothing about it. Not even takes it into consideration for next time. I have brought my vehicle in for service because it stalled out and no one could explain why or was able to fix the issue for over a year. Surprise that this month I get a notice for recall for that same issue that I've myself and others all over have been complaining about. Brought the vehicle in for the recall service, they did what they did and I still have to bring it back 1700 miles later to see if they can find anything. Steve called me back as a follow up after my visit just to tell me an email is coming, and when I brought this up he was clueless and knew nothing that was done to my vehicle. He said he just called to make sure I do a survey. How as a manager doing follow up calls are you not familiar or knowledgeable about what had occured/service provided to the customer before calling the customer and telling them to take a survey? He didn't take the time to read, or tell me to hold for a moment so he can get familiar. How do these people get in the field they are in and they have no customer service or people skills? This is my second interaction with him and I really could've done without 🤦‍♀️

I purchased a vehicle here and it has been in the shop longer than I have had it. They give you a 90 day warranty, but refuse to fix anything wrong with the vehicle! This is the worst experience I have ever had. And I will not go back here and I highly recommend no one going there to purchase a vehicle.

Professional, and friendly. I would recommend them for quality service.

Great and timely response when I called to make the appointment.

Excellent dealership! Customer always comes first. Carl Ross is an excellent and honest advisor.

My car was checked out service and repaired on time as promised. Great safe atmosphere .

very great service r by all at this dealership John Center and the finance team made it possible for me to purchase two cars always a great experience at AutoNation Fiat

Service representative- Maureen Working is great to work with.

They were very professional in taking care of our Jeep. They were accommodating in making sure to follow our requests. It was a very good visit. Nick is the agent that took care of us and he is very good and appreciated.

Both times I?ve taken my truck here I?ve had a great experience. Carl and Gil really took care of me

Fast and easy to purchase the new used car got exactly what I wanted to purchase. I am excited and thankful that I was able to have purchased this vehicle. I would refer a friend to go the same place and person to apply for a car.

I went in for an oil change. It was a little early mileage wise but it was one of the no cost ones. The service advisor said they would also do tire rotation and inspection of my 3500. I waited in just over an hour I was back on the road.

Worked with Bryan to buy my new 2021 wrangler. We got to where things needed to be and I got back in a Wrangler. Super happy and really got a great deal. Stop by and see him if you’re looking for a new ride. 😊

Nicholas is a great service advisor.with great d=follow up.

After receiving a request to contact the General Manager of the dealership, I was sent to voicemail. The world has become leave a message and not personal/ customer friendly, because to buy a car we all have to work and to take the time from my job to call you and have to leave a message is not acceptable because you are going to contact me on your time and not when I have the time to discuss the issues. Get my phone number from your service department and call me please

Absolutely terrible service. Zero communication on their end. Do not recommend at all. Went in to diagnose a problem. They kept our car over the weekend without updating us on the service. When I called on Monday morning to get an update they said they will have a technician working on it when they get in and will update on the findings. No response so I call late afternoon and they say they are going to keep it overnight again and a manager will look at it the morning and they will call right after. Did not receive a call, so I call mid-afternoon and they say they don?t know what?s wrong and asked if I wanted to take the car back and it was so late in the day that we couldn?t go in same day so the car had to stay overnight again. I had to call them 4 times to get updates and leave a lot of messages. Not once did I get a call back from them explaining their findings. Absolutely terrible communication, especially for holding the car for 4 days. Also, upon pick up, very few employees were wearing a mask. When picking up the vehicle an employee laughed out loud after the vehicle was described so seems like they don?t know how to handle things professionally.

Service needs a big face lift. Tire display is extremely dated. Customer lobby is very drab compared to any repair facility. Dealership showroom is very cool! Best staff every, truly care about their customers.

I found a Jeep on line that matched all my options. I called dealer to verify the vehicle was available and all my phone conversations were very professional. Chris Y. answered all my questions and helped me negotiate a competitive price on my new Jeep. I did this all on line and over the phone. I had a very smooth and efficient experience during the delivery of the vehicle. I would highly recommend this dealership.

I bought a brand new 2020 Jeep in February 2020 and less than a year later my air isn’t working, I call every couple of days for a week leaving voicemails trying to schedule an appointment and never got a call back I finally schedule online a few days out an appointment stating that my air was not working. A few days go by and I get a call an hour before my appointment to tell me that air checks need to take place first thing in the am and I need to reschedule I tell her no one would call me back as I tried to schedule over the phone, I ask how long it normally takes and she’s states it can be a few hours I then ask if they offer rentals and she tell me I would have to contact the warranty department. I advised I’ll just wait then unsure if I would be able to get a rental. I reschedule my appointment again for first thing in the morning take a day off of work and when I get there I am told that this can be a multiple day wait and they can put me on the list for a rental and now here I am still waiting a month later for anyone to call or answer my voicemails still having no air!! I’m about ready to trade in my car and I would gladly pay double my car payment to NEVER have to deal with this company again!

Brown was great. Really helped me out especially with getting insurance (: as well as my gas tank not opening he was accommodating

Took my Jeep in because when I hit a bump it shook horrible the first time and thought they fixed it but they didn?t. My husband took it back in because of the same issue and found out they never looked at it the first time. So, they ordered the part and when the part came in they did not call us. I almost had a wreck one morning, because I hit a bump and had to pull over because it shook so bad. I immediately went to the dealership to talk to the service manager. I told Scott (service manager) what had just happened and asked when my part was coming in. He said it was in!!! So I asked when did it come in. Mind you we took the Jeep in the first week of February. He said , ?it came in on the 15th of Feb?. I told him no one called us to let us know and asked what was the policy for calling customers when their parts come in? He said , ?they have no policy?!!!? I told him the day was the 24th so that was a week ago and that wasn?t right or fair. My Jeep was taken care of but I will never go back to this dealership, because they don?t have a policy about calling you and they don?t take it seriously. I asked Maureen, my service rep, why she didn?t call me and she said, ?they are so backed up?, and left it at that???

Carl was great! Didn?t upswell me anything and took care of all my concerns, he is awesome

Always excellence service.

an ongoing problem that the service rep Maureen was so good, that she even contacted the previous repair shop, to make sure her tech did not make the same mistakes. This shop has earned my business.

Saved about $3000.00 by purchasing from this dealership

I pay extra money a month for a warranty. I had my car towed to get fixed at the dealership and they had my car for 3 weeks with no answers. Finally I had enough they made me pay fees before releasing my car and they didn’t even work on my car. I would never recommend anyone to do business with this dealership.

Ask for carl he is wonderful and honest . Its so hard to find a good serviceman but with Carl you cannot go wrong . Thsnk you carl for all you do i appreciate everything.

Easy to work with, price and service was great

Allis good with the service but low tire light was on and no one took care of this?Both front tires only had 34 lbs of air.

Steve and Carl are absolutely the best!! The customer service is excellent.

The prices are fair and no haggling makes it a good experience. Our salesman Josh was very helpful and good to work with. However, there was one issue that needed to be addressed after the sale and the sales manager has not been very responsive to quickly address the issue.

Wonderful experience. I found the Jeep that I ended up purchasing online and was planning on going to Phoenix about 3 weeks later, but instead had to make a special trip meeting my husband to sign all the paperwork and drive home my new ride.

I will never take my car there again. I will never take my car there again. I will never take my car there again.

I had to get the roof of my convertible repaired and my technician was very thorough and communicated to me what was happening during each step of the repair. Parts had to be shipped from California and i feel like they repaired it quicker than I was expecting. He gave me a worse case and best case scenario so I wasn?t shocked when the bill arrived, which i appreciated! Very friendly and helpful during an experience which no one really wants to find themselves in - having to get their car fixed!! Side note - I have also purchased two cars at Autonation before, and I won?t buy a car anywhere else now. They are so transparent and the most honest car dealership i have come across here in AZ.

Buying my car from auto nation was the biggest mistake. I have been lied to , misled, ignored and much more!!! I would NEVER recommend auto nation to ANYONE!

I brought my car in for service because my battery light was on. I also had a factory recall. Maureen took the time to answer several questions and never made me feel rushed. I also requested an alignment because my steering wheel was shaking. When I picked up my car she advised me that the shaking was from bad tires and I didn’t need an alignment. Pls he went the extra mile to show me the problem.

They did a good job on my truck!! Thank you so much. Keep up the great work guys

Nicolas is extra special service writer. he goes the extra mile to make sure its fine right and your happy. he also hustles. no slacker here. great guy

The service department is top notch every time. I've recommended my family go to AutoNation Phoenix for years and had the opportunity to purchase and have my 'fleet' serviced here. Always a pleasure to pick up my vehicle whether repairs or just oil change. Highly recommended!

Ismael Vizcaino, was excellent at all the time, providing information and great support.

Very poor customer service. Very disappointing Representative was not empathetic or helpful.

I dropped my car off for a factory recall the night before a 7am morning appt and it wasnt even started let alone done during the window I had to pick it up (3-4pm). I was a little annoyed but my service rep apologized and said that as long as I could get there before 9pm, he would put my keys at the sales desk for me which I appreciated! When I go to pick up at 730pm, i spy a red diesel wrangler I drooled over and the sales rep was quick to help me get my keys and locate my car. they even washed it for me! I learned they were hit really bad with covid and the service dept is missing a ton of guys so I just wanted to give a shout out to their dedication to at least finish it same day and help me pick up when I could arrange another ride there.

Amazing! Costumer Services is great. The lady that assist me is AMAZING! I don’t know her name, but she’s always in service department, assisting the people that come in with there vehicles.

good service .

Was given a great deal on a new 2020 Ram 1500. I recommend you buying you vehicles at Autonation.

I wasn?t going to post a review but after the 4th email asking me to, I figured I would. I Asked the gentleman that wrote up my service ? Please make sure they don?t roll down the windows, the windows were tinted earlier this morning?. He replied, ?I will, I don?t know why they would.? When the car was finished, he walked me to the car and of course, the drivers side window was down. In addition, there were dirty smudges all over the steering wheel as well as the driver door armrest, driver seat and seat mounted armrest. The tire pressure recommended on the placard is 38 psi front, 30 rear. They were set at 35 all the way around. The waiting area was clean and the people were friendly. I?m not a fan of the actual service of the automobile and the way it was treated. This was my first and last visit.

* Service Department* Called to schedule an appointment for my Ram 2500 Diesel and let them know it was due to it having an oil leak, They asked me when would I like to drop it off as they could get it in as soon as the next day. I told them I use my truck for work so I would like to drop it off on a Friday if that was okay, was told that would be just fine, was scheduled for Friday at 9 am and told me who my service advisor would be. Showed up on my scheduled time and was told by the service advisor that an oil leak will take 24 to 48 hours for inspection, told him that I don't understand I have an appointment and let the person over the phone know why I was coming in so why do I have to wait longer I thought that's why appointments are made. Service advisor said well I can do my best to try and get it looked at today but it's normally 24 to 48 hours. Since I had already took the day off I told the service advisor please do what you can as I use my truck for work and if I was told from the beginning about the inspection time I would have made other arrangements to drop the truck off a different day. Service advisor said he will do his best. On the way home I got frustrated as the point of an appointment is a place setting time aside for an individual so an issue can be looked at. I decided to call the shop and ask to speak with a manager about this issue. If you call "GOOD LUCK " getting a hold of ANYONE everything goes to voice-mail trying to get a live person once your vehicle gets dropped off is IMPOSSIBLE! Since I was back at home I decided to just give the service advisor a chance and see if he could work it in for inspection. I did get a call at the end of the day to let me know they put my truck up in the air and they did notice that there seemed to be some sort of leak but they couldn't tell from where until they pressure washed it and since it was the end of the day they will let me know on Monday. At this point I have no choice so I agreed. On Monday I got a phone call in the afternoon letting me know that I do in fact have an oil leak and they will put me into a loner truck until it is repaired. Awesome that's a nice customer service, went down picked up the loaner. Well several days went by so I called to see how the truck is doing (Have to leave a message) No call back Friday rolls around get a phone call from the service advisor letting me know we should have your truck done by the end of the day, if not he works on Saturday and will call me then to get it. Perfect! Well No call either day so Monday comes and I call once in the morning and then in the afternoon leaving messages asking if my truck is completed? I happened to be in the area so I just stopped by. Not only is my truck NOT completed but they just pulled it in to START working on it. The service advisor told me that I had an extensive oil leak and they had their master tech on it, told him that's great but you told me that it was done! Service advisor then said Well you are still in the loaner truck right? Told him yes and I appreciate that but there is a difference between My truck and a loaner truck especially when it comes to work purposes. Service advisor says I get it, give me and hour and I will call you and let you know about how much longer we should have it. Okay. NO CALL! At this point I didn't even bother calling as I never get a call back!! I figured eventually they would call as they would like there loaner truck back. Thursday (1 day short of having my truck 2 full weeks) I got a phone call saying my truck was ready. I went down, while transferring everything from the loaner to my truck the service advisor told me that I may get surveyed and if I couldn't give a perfect 10 to let him know, otherwise he would let his manager know. Told him there is no way I can give a perfect 10. Service advisor just looked at me and said Okay I'll let manager know and left. I then noticed greasy foot prints on bumper, scratches and gouges in my grille. Manager called next day told him what happened he said he will look into it. Still Nothing.

I took my Dodge van in for a factory recall, and they were fast and effecient, and have a pleasant waiting area, even amid the Covid restrictions.

Rocket was great to work with. Explained all services needed thoroughly and vehicle was completed when he said it would be.

Nicholas Thomas took care of us. He is a role model for great service.

Start by returning messages, after that you can notify a customer when their vehicle is complete.

The service department working with Maureen Working is s great experience. She is not only knowledgeable, but friendly, and extremely helpful. She and her staff go the extra mile to ensure you and your car are in good hands. The Manager, Thomas went out of his way to meet with me to introduce himself to me and I know he will be available if I have any questions.

The service department is very good. My advisor is very professional and does excellent work in trying to keep my costs down and gives premium service.

I have done business here and always received had great service.

Having done business with a different dealer before, I can say that this was a really good experience. The negotiation went pretty smooths and in a very respectful way. If you are looking to get a Chrysler product, I would recommend you giving them a chance to see what they can offer before you go anywhere else. I'm happy to provide this review and mention the name of the people that I did business with: Francis Maena(Sales rep), Shawn Lerch (Internet Manager) and Jonathan Burnley (Finance Manager).

Nicholas Thomas was excellent in taking care of me and my vehicle. He went out of his way in explaining everything to me and made me feel important as a customer. Also he got my car back up and running faster then I thought. Thank you so very much Nichola. Hope you have a great day

Great service, taken care of right away

I am happy my new leased truck was fixed but! 😊 I wasn't happy that I made an appointment & I had to sit there from 8:00 am to 4:45 pm & then they came up with a curticy vehicle for the remaining my truck was being fixed, I guess so they didn't have call me an uber. 😆 There was a lack of communications with what was going on with the truck but 2 weeks and one day they fixed it & the following day I had to return to reprogram the second key fob. Of course this soga had to happen over Christmas & New Years while visiting freinds here in the Pheonix area.

My service rep Jayce, was very helpful. Thumbs up

I have 2 Jeep?s - 2016 Jeep Trailhawk and 2019 Jeep Wrangler Rubicon and have started inquiring about buying a new Grand Cherokee Trailhawk. The battery on my 2019 Rubicon died, just flat out died. I had AAA jump me and headed toward AutoNation to get a replacement. I was told I could drop off the car but there was a waiting list of 10 people ahead of me to get a loaner. After a heated discussion I was told too bad so sad, batteries die figure out how to get home yourself. If AutoNation is too busy to service me in an emergency then they don?t need my business. I called the sales department and told my (actually wonderful sales guy) to forget about ordering my next car, I?m going somewhere else. No one called me back, I really don?t care, I?m buying my next car, maybe not even a Jeep, somewhere else.

Terrible service to start I told them I wanted a specific lender because I was already prequalified so they say sure of course . So I call the bank to make a payment and I come find out they used a different lender without letting me know or giving me any type of paperwork. I was also promised that they were going to fix my back up camera and it?s been a month and still isn?t fixed

My experience was at the highest as always. Nicholas goes above and beyond to make sure my Ram is taking care of. I always leave there knowing my vehicle is ready for the road. Big thank you to Nicholas and his team.

Maureen is our contact and really takes great care of us and our JEEP.

The sales experience was great but the service experience needs a lot of work. My truck has had multiple problems one of them was unable to fill it up correctly they put a new part on it and tested it and said it worked went to a gas station as soon as I picked it up and it did the exact same thing. Other problem is my truck vibrates when I drive and they can’t figure it out and they keep pushing me off on it

Great selection of vehicles. Just had my first service. My service writer was awesome!

Carl is the best! He takes the time to explain everything and I only recommends what your car really needs. I feel very comfortable with him and look forward to taking my car in for service because of him. Keep up the great work!

Just went in for service. Time was good, service was good

Have intermittent tire sensor lights going off, had to have it ordered and wait for the part. Since receiving the part A different light came on so they installed it to that wheel. Hopefully this is not ongoing.

Great and fast service for our Jeep Cherokee. The car being cleaned after every service.

super friendly with great communication fairly quick and responsive

Dropped off my jeep at 730 am was supposed to hear from service regarding prices. Never heard back, called several times. Finally at 3pm got call car was ready. No issue with light they said and part for mirror was at another dealer in the valley but had to wait until monday for service to replace light strip on mirror. Wanted to charge me $160. For labor for a 10 min job. I just picked up the part, will have someone else replace it.

Service department at this dealership is completely useless. Two months of dealing with them and absolutely no solution to the problem I am having. Service advisors ignore texts and phone calls to avoid dealing with you. I would recommend taking your vehicle elsewhere for service.

I really enjoyed the service writer telling me the truth of how long it was and I got my car in and out in two hours which I was promised and I am loving to continue business with you all

Excellent service and communication regarding my repairs!

Great Knowledge on Trucks and did everything to get the Truck to me at the plans priced.

They have always been very helpful & taken care of my problems in a timely manner. The only problem that I really experienced was trying to reach them on the phone, I usually have to go there in person to get what I need to take a care of.

Super helpful to care of everything I needed

Nicholas is the best service advisor. He is very knowledgeable and stays on top of everything. The service department is fantastic.

This is by and far the worst car buying experience I have ever had out of over 50 vehicles from dealers. I purchased a used vehicle on 10/21/2020 and paid for it in full including delivery to me out of state. It took three weeks to even get the dealership to figure out how to get the paperwork signed (which we ended up doing at an AutoNation by us) and the paperwork was fraudulently wrong as it included stuff for a loan (even though the car was paid for in full already) and no warranty (even though it was an AutoNation Certified Used Car with a 4K mile 90 day bumper to bumper warranty). It took another week to get the car scheduled and transported, finally arriving 11/20/2020, a full month after it was bought and paid for. When it arrived it had undisclosed crash damage to the front end and rear quarter panel, was missing the spare tire, and did not arrive with a title. It took getting corporate involved to get the GM to respond to this purchase and we still aren't done. We still do not have a title or odometer disclosure statement and the dealership owes us $700 for the damage. I cannot stress enough how much you should NOT ever purchase a vehicle from this dealership.

This is by and far the worst car buying experience I have ever had out of over 50 vehicles from dealers. I purchased a used vehicle on 10/21/2020 and paid for it in full including delivery to me out of state. It took three weeks to even get the dealership to figure out how to get the paperwork signed (which we ended up doing at an AutoNation by us) and the paperwork was fraudulently wrong as it included stuff for a loan (even though the car was paid for in full already) and no warranty (even though it was an AutoNation Certified Used Car with a 4K mile 90 day bumper to bumper warranty). It took another week to get the car scheduled and transported, finally arriving 11/20/2020, a full month after it was bought and paid for. When it arrived it had undisclosed crash damage to the front end and rear quarter panel, was missing the spare tire, and did not arrive with a title. It took getting corporate involved to get the GM to respond to this purchase and we still aren't done. We still do not have a title or odometer disclosure statement and the dealership owes us $700 for the damage. I cannot stress enough how much you should NOT ever purchase a vehicle from this dealership.

Its only been a few days, but so far my Gladiator is meeting the expectations I had! Im getting rid of 3 cars I have kept around yo do various jobs that the one Gladiator will do!

needed remote start addressed. problem solved. Nick Thomas treated my Hellcat like it was his own. Outstanding job Nick

My truck buying experience at Autonation CJDR-North was very pleasant and professional. The sales personnel were courteous and knowledgeable of their product. They answered my every question and made me feel comfortable with the purchase. I felt that I got a fair trade-in value for my GMC SUV and the rates offered me were competitive.

brought car in with dead battery and a oil change needed. finished both in 2 hours and also rotated the tires. carl ross was great as we had no appointment.

bought this truck dodge rebel 2020 back in July 2020 since i have not been able to register this truck, due to state to state transfer DO NOT BUY CARS FROM THEM.

Great service. 10/10. Highly recommend

Comparing and shopping for several months for a minivan,got it down to one make and model (2020 voyager). Got everything I needed.absolutely no pressure from the salesman(Riad)every question was answered. The sales price was 100% unbeatable ....from the 100s of vehicles I searched nationwide new and used.this 2020 voyager had 16 miles on it and was priced as some other high mileage used.Riad we’ll be back for another vehicle in a few years.

Nicholas Thomas was helpful and informative in the service department and took care of my vehicle

Maureen is the Best Service Advisor I have ever had. Thank you

Carl did another great job with my Jeep! As always, he made sure to address all of my concerns!

Rocket is our service advisor. We have been working with him since 2015. He is awesome. This is our 3rd truck and we will be coming back soon for a new RAM. Keep up the great work. We have sent 2 customers your way and 1 purchased a a sport edition and loves it. Thank You The Johnson s

Friendly and fast, my service advisor was detailed and helpful!

I came here because my 2019 Ram 3500 truck was overheating due to a coolant leak somewhere and I had a light on with a code. The technician never did a stress test to see where the truck was leaking just guessed it was the upper hose because it had dried coolant when the leak was wet other places. I sat all day for 6 hours and finally service advisor told me they were looking trying to find a radiator hose. He told me to Uber over to Home depot and get some high heat pvc pipe and they would customize a way to fix it as there were no radiator hoses anywhere in the country for my 2019 Ram 3500. So $40 later for Uber and $15 later for a steel pipe because they don't even make high heat pvc in the size he specified I get I return and he tells me his manager says they cannot do anything like that. I asked him what could be done he said go and get the tools and do it myself it would fix the problem. I asked him what about the light and code P24B4 as it said it was Particular matter sensor for heat control (Autonomy checked it on my way to dealer) He stated "can't find out what that is until leak is fixed". Really? At a dodge dealership you can't diagnose a check engine light as I sat there for 8 hours? They never did a diagnosis or a stress test. After I left and went to an auto parts store I met a man who told me to follow him to his mechanic. Mechanic did the stress test and I saw it leaking from the radiator with my own eyes this was upsetting. He could not get a radiator so I went back to dealership as I was in Arizona trying to get back to Michigan. They said "really radiator"? He looked it up and said he could not get one for almost a week. I asked him what I should do. He said put jb weld on it when it dried and then drive it back to Michigan and have a service department fix it. Long story short that light if it had been diagnosed was the egr valve that had gone out with 35000 miles on the truck and now I was 5,000 miles out of warranty. It led to cooler not working as I kept filling up truck with coolant so it warped the heads as well. $5700 later I am sitting in Texas waiting for it to be done. I wouldn't trust this dealership with anything they didn't even diagnose the problem and let me sit there all day. If they had diagnosed the light I would have left the truck to be fixed before cooler and gaskets warped and it would have been a lot cheaper fix.

Great service, work and customer appreciation from Nicholas Thomas!

My first experience here was one last one! I took my vehicle in for maintenance on a Wednesday early morning. Thursday came around and I received no update. I called the service department and had to leave a message. Nobody returned my call. Friday I called again, this time asking to speak with the GM. Of course the GM was unavailable so I spoke with somebody else. I told them what was happening, and I received a phone call back from the service manager. At this time on Friday, they had not even started on my vehicle which they have had for nearly 3 days! I told the service manager how displeased I was, considering I was looking to trade in my vehicle to purchase a 2021 model. 45 minutes later my truck was magically done... well part of it. I had to take it to Larry Miller Dodge to have it completed. If I could rate AutoNation Dodge 0 stars I would! Their communication and execution are awful. Do yourself a favor and stay clear of this lying clowns!

Best car buying experience ever! No haggle, no hassle, and great customer service from everyone I worked with.

Carl in service took good care of us. We only use this service department for our Jeep.

Nicholas Thomas, our service advisor, did a great job for us!!!

Called for recall appointment was told they had parts to fix.brought vehicle in for appointment, dropped vehicle off. Service calls an hour later come get your car we don’t have parts to do recall, service writer was more interested in selling me a set of tires I did not need, them fixing my emission related recall, total waste of time and resources.

Service was quick and responses to my questions were informative

Best shop in town to get your car serviced. Make sure you ask for Carl when you come in. He's a great advisor, he's gonna look out for your best interest. Always great service in a timely manner.

Great service fast service this is the ninth car my families gotten from that same dealership the service is always been great rocket Israel is very knowledgeable at his job

Best car buying experience ever! Everyone was so patient and helped me. I have very bad credit and they still treated me with respect and like I was a VIP. Roman, my salesman, was so awesome! Adnane, who works in finance is the best I have ever worked with. I really felt like I was buying a car from two friends. If you?re thinking of buying a car, go see Roman and Adnane.

Great service! I was in and out in an hour and 15 minutes. Carl was great! Thank you!

I had a great experience at this dealership! From sales, to finance everyone was so friendly and helpful. Thank you!

3hrs for an oil change was ridiculous. I will go somewhere else for now on. Misty my service advisor was awesome. She kept apologizing to me but it was not her fault that the techs. Took there sweet time. But 3hrs for an oil change.really

Jerry was the best sales person I’ve ever had love the truck.Would recommend Auto Nation to everybody.

Let me tell you, I’m not ashamed to say that I’ve been very credit challenged this year and didn’t really think I would be able to get the car that I wanted, and even more from a real dealership at an affordable price. Do I went in there with all the preconceived notions that dealerships are the devil. But having Maurice Singletary as my sales rep was an awesome experience. Not only did he get me approved, he got me exactly what I wanted and with a payment that I wanted. This guy, I’m telling you is the truth. They never treated me other than as a respected paying customer. Never pressured me into a car that was anything than what I wanted. This was an all around awesome experience for me and I will only buy my cars from this guy and place from here on out. Thanks

⭐⭐⭐⭐⭐ Definitely 5 Stars from Sales to Service!!

Very , very bad experience, I don’t like, And I don’t recommend this dealer .

We have been repeat customers for the last 12 years! Great customer service fast , knowledgeable , professional .

In Feb 2020 I purchased a 2015 Challenger SRT 392 from the original owner. The car was in prestine condition when I bought it. However, I’m pretty OCD when it comes to my cars so I took it to Autonation Dodge in N Phoenix, AZ and spent almost $2000 on the 50k mile manufacturers recommended service which included flushing both the coolant and transmission fluids. Within 6 months of the service, I had issues with both coolant and transmission fluid leaks that were NOT there prior to the service. They have since been fixed by the dealer but I was changed for fixing the transmission leak as they said it was “unrelated” to the service previously competed. Also, the dealers “fix” for the coolant leak was to put on a generic radiator cap rated at 22 PSI where as the manufacturers cap was only rated at 17 PSI. I really hope they didn’t cover up a more serious issue by taking the cheap way out on that “FIX”. Either way, I’ve lost a significant amount of faith in the dealerships ability to maintain my car!!

In Feb 2020 I purchased a 2015 Challenger SRT 392 from the original owner. The car was in prestine condition when I bought it. However, I’m pretty OCD when it comes to my cars so I took it to Autonation Dodge in N Phoenix, AZ and spent almost $2000 on the 50k mile manufacturers recommended service which included flushing both the coolant and transmission fluids. Within 6 months of the service, I had issues with both coolant and transmission fluid leaks. They have since been fixed by the dealer but I was changed for fixing the transmission leak as they said it was “unrelated” to the service previously competed. Also, the dealers “fix” for the coolant leak was to put on a generic radiator cap rated at 22 PSI where as the manufacturers cap was only rated at 17 PSI. I really hope they didn’t cover up a more serious issue by taking the cheap way out on that “FIX”. Either way, I’ve lost a significant amount of faith in the dealerships ability to maintain my car!!

Love this people down at autonation. I took my car in to get it looked at because it was vibrating a bit when I drove. Even though I was late my advisor Carl was there waiting for me when I pulled up with a smile. The General Manager Tom had reserved one of their cars for me as a loaner AND they diagnosed and fixed the issue before the COB the same day. Can't say enough good things about this dealership. EXCELLENT SERVICE!

Fast, on time as promised

The service was good and fast. My car was fixed with out any problems the same date I call costumer service

Outstanding customer service, prompt and above all no unnecessary service or charges,

All thanks to Carl for being the best service advisor and being professional and having my car done in a timely manner

I had my Dodge 1500 in for Service all items were accomplished as requested. My Service Rep Maureen Working is the best I have worked with. Customer centric and knows the business

Techs are not trained. Completely mis-diagnosed my problems. Washed my truck (didn’t need to) and broke antenna as well as 4-6 pieces of trim. No response to my request that they fix antenna and trim due to negligence!

I really appreciated the our salesperson, Roman and finance guy Adnane working hard to get us the best deal possible. My husband wasn't impressed with the detail of our new vehicle as my brand new black wheels were scratched where the detailer took something rough to clean them and left scratches on them. We have been in touch with AutoNation regarding this but haven't heard anything back. Other than that experience, the sales and finance of our vehicle was a good experience.

Great and courteous service on 9/15/2020.

Very professional. Great service

I just want to start off by thanking myself for not settling for less and not listening to that man that “ helped me “ earlier at my appointment. Let’s start off with having a appointment with *no name* & for him not to even be there lmaooo. Someone else was there for my appointment & I stated VERY clearly I was going to be a first time buyer & don’t really have much credit ( if any at all ), the whole appointment that I was there, the man was just nagging about me not being able to afford anything more that $10000. I clearly stated I was looking for ADVICE not asking for his nasty comments. I will never go back to this dealer, they state they want to help but really don’t. & they had the audacity to show me numbers of a 2020 when I wanted to leaving. The man didn’t even care about showing me the options.

purchased a used vehicle from Auto Nation,Dodge,Chrysler, Jeep on March 6, 2020, a 2019 Hyundai Santa Fe. During the finalization of the purchase the financial person was brought in to get the arrangement settled. My wife and I were pre- approved with Deer Valley Credit Union the day we came in. After the usual financial banter and attempts to up-sell different items, which we declined, it was decided to use AREO Credit Union for the financing, due to a slightly lower interest rate. We also purchased a three year, bumper to bumper warranty for $3000 that we were told was something we may want to consider because of all the computers and high tech components in the car. I was told, by the sales person that he had found a coupon to get $500 off the price bringing it to $2500. We concluded the purchase and left with the car. All was well until a few weeks later we received an email from Capital One Auto Financing thanking us for utilizing them to finance our vehicle. We called the dealership and tried to talk to the finance person but was told he had called in sick. We tried a few more times but he was never available. The salesman assured me the issue would be taken care. The financial person finally called and said that while in the salesman’s office all had agreed to use Capital One. The problem is that Capital One was NEVER even mentioned by ANYONE in that meeting. This was verified by my wife and the salesman. I told the finance guy I most assuredly told them I wanted to only use a credit union and he needed to rectify this situation. He told me he did not know how to fix it but would try. I told him since he made the mistake it was his responsibility to rectify it. The salesman assured me it would be taken care of. NOTHING happened until I was notified by Capital One that the payment was due. Since no one at thedealership was taking any real action I had Deer Valley pay off Capital One and financed the vehicle through them. While this was taking place the vehicle needed to have the door handles replaced because of a defect. I was told the required parts were two weeks out so we scheduled the repair and waited for the parts. Chapman Hyundai replaced the handles without incident and sent me a note stating that the door handles were replaced under the FIVE year bumper to bumper warranty provide by the factory AT NO COST. Mind you the salesman sold me a THREE year warranty for $2500. I notified the salesman about this unnecessary warranty and he quickly blamed it on the finance person but said he would cancel the warranty and refund my $2500. He actually said it was only $2400, but I let that go because he said he would stay on top of it for me. The issue is sort of twofold. The first issue is that the salesman was the one who suggested the warranty and pushed it until I agreed, the finance person did not mention it. The second and most important issue is, I STILL have not received my refund,$2400 or $2500. Thursday the 28th of May, will mark the SIXTH week since the warranty was cancelled and documented by the salesman. I have spoken with the sales person several times in this time period but the same answer has been given, “Its out of my Hands”. He’s told me that the corporate office handles all the checks and no one at the dealership can do so. When Deer Valley refinanced the loan I had to pay them for the unnecessary warranty to ensure it was not included in the financing. In essence we have paid out nearly $5000 for nothing except the hope that Auto Nation will make good on their debt to us. Since our recent conversations with the GM, Thomas Schnelle, he’s told us he’s “looking into it” and agrees it was a bad way to do business and then told me the refund would be prorated because it was in fact an insurance policy and 40 days had elapsed. I argued that since they sold me an unneeded policy that it should not be prorated and he then agreed and said the dealership would make up the difference to ensure

Steve and Jody were great! They truly respected my wife and I. We are repeat customers and will continue.

Had an appointment. Service finally found my appointment 8:20am. 2 hours later my Jeep is brought to me, dripping wet. Service was told not to wash my vehicle. Hand wash only. Completely water spotted, on my custom paint job. Service was told, Oil change only. Very disappointed with the service staff. I seemed to be an inconvenience.

service representative (Carl) very knowledgeable and helpful.

Carl was amazing, helpful and very nice. He answered every single question I had and made sure my car was well taken care of.

Carl was great, he gave me est time for service and was less than what he said.

The Service Department at this dealership has the worst customer service I have ever encountered at any car dealership. HORRIBLE

The Best always in customer service. Thank you to Nicholas for always being there for me.

Maintenance scheduled for 1:30, arrive at 1, and they don’t even put the car on a lift to start work till 3:30. WTF is the point of an appointment if the work isn’t done when you get there? You want work done, get it done somewhere they’ll respect your time.

The ease in doing business. Good service, friendly staff, ease in doing business.

Very nice people! It?s a good deals , they help you around your budget And I also recommend Ed Escobido. One of the best people I met. Help me get my first car!!! Super happy

Misty in the service department helped me get my recalls done.

i must say that this was the best time i have ever had in purchasing a new vehicle. i picked out a vehicle, gave my information and told the salesman to call me when he had a price, payment and interest rate for me. he called and made his offer, and i was not satisfied and suggested to rework the offer. the salesman called back with a great deal. i went back to the dealership, and it took about an hour to complete the deal. i am really satisfied with the whole processes thank you, Francis Maena .

Service Advisor Jayce Buzard addressed our service needs in a competent and speedy manor. She made our experience easy and stress free. I would recommend her service to others.

Rocket is my service advisor, always takes good care of me.

Took it in for two recalls and an oil change waited three hours they told me the recalls were done which they were not all they did was change my oil and the service rep out right lie to me about the recalls being done and I found out they were not done because I have a camera in my truck my truck sit in the parking lot for 2 1/2 hours and then they brought it in for the oil change I will never purchase or go back to the dealership for anything

Service Department-Nicholas is great. I have had him as a service rep before. Always knowledgeable and professional.

Francis helped us tremendously in picking out our new vehicle, Jeep Compass. His service was excellent, he was not pushy, and was super friendly. Francis is thorough and he gets 10/10 from us!

I bought a brand new car here and 3 months later they still have not gotten me my title - Absurd - they can't even call and help me - DO NOT RECOMMEND if you can't do something this simple. Next step is a lawsuit.

Ismael Vizcaino was pleasant and professional. He provided excellent customer service.

I had to take a test drive to explain the same issue I was having which caused my truck to be there from a Friday morning through the following Wednesday morning. I've been waiting for over 2 weeks to receive copies of my multi point inspection reports since having service at the location I went to (I-17 and Bell Road). I've sent multiple text messages to the service representative and still without my request.

I called because I was having problems starting my Jeep. Misty was very helpful and got me in right away. After a few diagnostic procedures they found out the problem was in my ignition switch, which they replaced. All good. Thanks, Misty. Very good customer service. I highly recommend them.

If I could put "o" stars I would. I bought my Jeep brand new here. A year and 3 months into owning it the touch screen completely went green. Took the vehicle in and had it replaced. A month later my backup camera goes out. Take it in again and they replace it. Two days after getting it back the back up camera goes out again. So I Take it back in, they tell me it just needed a software update. So they give it back to me again. Two days after getting it back the backup camera goes out again. So they tell me it needs another touch screen. So they replace that again. Not even two days after getting it back AGAIN the backup camera goes out AGAIN! At this point they have wasted so much of my time going back and forth, having to take days off work, the amount of gas I've wasted since it's a 45 min drive for me to the dealership. And to make everything worse in the middle of driving my car completely shuts off on me. There is no control for the accelerating or anything, I just have to roll the vehicle to the side of the road and turn it off and on for it to work. One of those two times that happened I go driving over 55 mph and it freaked me out. When I tell the dealership this they started do "oil immersion" tests on my vehicle (4 tests to be exact). Out of the four times they tested the oil they told me three of those times it came back that the engines was consuming more oil then it was suppose to be. On the fourth time it came back normal. So because one test was normal out of three they told me they wouldn't replace the engine. After this I was starting to get irritated so I asked to speak with the General Manager (Tom). I had spoke of the phone with him and told him I though my car was a "lemon" he told me it sounded like it. He told me "bring the vehicle in to the service department and come see me in my office. We can fill the paperwork for it to be a lemon". So I bring my vehicle in and go over to his office. He proceeds to tell me he has no clue how to fill for it to be a lemon after he told me to come in and he would help me. So he walks me over to the service department where I have the General Manager (Tom) and the Service Manager (Eric) standing in front of me. I start telling Eric all the problems I'm having. He proceeds to tell me "maybe you shouldn't brake so hard when you stop. If you brake hard the oil will rush to one side of the oil pan and the engine Will seize up". Last time I checked no matter if you brake hard or not it's not normal for your entire car to just shut off on you in the middle of driving. So I asked Tom for the corporate number, because this was starting to become to much. He then tells me "I have no clue how to get ahold of corporate". You're going to tell me the General Manager for Jeep has no clue how to get ahold of corporate?! So I find the number and call myself. I finally get to speak with someone and they are dumbfounded and everything I start to tell them the dealership is doing. A few days pass and I have to take my car in for an oil change. A few hours pass and I come to pick the vehicle up. As I am getting back into my car my service advisor hands me a packet and says "oh by the way you have a nail in your back tire, it's not patchable and it's $1,100 for new tires". So I took my car to discount tire the next morning. It took discount maybe 5 minutes to get the nail out, which was smaller then my finger nail (so it didn't even go through the tread) and they told me even It had it was in a place that was patchable. So the corporate people call me and tell me they want me to drop my vehicle off at the dealership to get some testing done on it. So I drop it off on a Monday. I pretty much gave them a call everyday just to get updates, because if I didn't call them then they wouldn't call me. Everyday I called and never got to speak with my service advisor she was always busy and they would say she will call you back later, but she never did. A week goes by of me calling and I call on Wednesday a man answers the phone and says "give me just a moment let me see where your service advisor is". I think he forgot to put me on hold and I could hear him call for her over there Wallis talkies, but what I could also hear after he said my name was another employee tell him "oh that customer is so annoying". I was so appalled at what I could hear them saying about me. I was PISSED! Later that day my service advisor actually after a week and a half called me back. I told her that I heard what they said and she didn't seem to care at all her response was "oh gosh I'm sorry" and that was it. They do not care at all about there customers. The Managers there will try everything possible to trick you and lie to you left and right. I have never been treated so horrible in my life. I am a healthcare worker and we are already under so much stress as it is.

They're great service with nice representative working there and really honest estimate what you can't have on any. service. And like always recommends my service advisor Nicholas Thomas

They made me wait almost 2 hours for what they said would take about an hour with no update and no explanation. When they were finally done they handed me my paperwork and walked away without a word. There was issues with my car and I had to hunt them down to have it explained to me. They then blamed somebody else for the problem. Thankfully it wasn't too serious but what are they doing to other people who may have serious problems. I don't trust them I don't recommend them.

My Truck was taken in service on time and was delivered on time without any issues. Greatly satisfied with my service advisor Maureen. She is professional and has a great customer interface skills.

the people working in the service department,, Rocket sees that my car remains in tip top shape, been using auto nation for 5 years.

Always use auto nation for vehicle service. Rocket,,,his name,,, take care to see I'm satisfied by addressing what I request to be done,,, He is able to know what is needed for my car,, Service is service but Rocket in service dept is what makes auto nation my selection for service!!!!!

Rocket was great to work with when I took my vehicle in for service. Always have had great service at AutoNation. Thanks Rocket!

Dodge Rebel 2020 purchase July 2020 John Senter sales manager it was just amazing to deal with, 100% recommended

Great service in a hard time. Offered a free loaner when these were all scheduled maintenance repairs.

2 1/2 hours for an oil change. SA did not listen when I told her not to rotate tires and tech did otherwise and then tried to charge for it. Oil life monitor not reset. SA lost key fob for ten minutes and could not figure out how to use computer to cash me out. Dealership not enforcing local requirement for customers to wear masks. No bottled water offered. Overall poor experience

Nicolas went above and beyond to take care of my vehicle needs... Especially since I pretty much work everyday and barely have anytime to pick up my vehicle!

My husband had an appt to drop off his truck at 8:00am. We were there 5 mins early. Our advisor Bert didn't get to us until 8:25. We would have left if we weren't stuck there because another vehicle had pulled in behind us. Our appt was for a recall service, but my husband tried to discuss a separate problem he was having with his truck and Bert was extremely dismissive. We ended up deciding we would only do the recall and would take the truck elsewhere for the other problem. Also, we asked him about the windshield wiper sprayer and were quoted a price to fix. We approved it, and then when Bert called to tell us we can pick up the truck he said he miss quoted us by $75 but that he would give us a $45 discount.. $30 is not going to make or break us, but he didn't even seen to care that he quoted the wrong price and we had no choice to pay it at that time as the work was already done. I would not recommend this place and will not be returning.

Service was great and Bert was very friendly and helpful

I purchased my pre-owned Grand Cherokee here 4 years ago. The salesman recommended Maureen for my advisor and he did not steer me wrong. She is knowledgeable and truly cares about her clients. Always a great.

I had quite the experience at Autonation. Here I am 6 weeks post purchase. Most people know the experience doesn't end when the sale is complete. The experience has been memorable. Chris was great with my purchase. Sean in Fiance was super awesome, especially since it was super late at night when he was able to get to my deal. Then Mike, the Sales Manager really took care of me, But what made my experience the best, was the personal contact from the GM. I had a few little hiccups, and based on communication with the GM, he got all of my concerns addressed. I had to bring back the truck after being out of town for a few weeks to have some options addressed and Maureen was amazing in the Service department. I think in this experience, I was taken care of by ALL the departments in Autonation Chrysler Jeep and Dodge. They definitely have my business going forward.

Love working with Nicholas and other staff. We have been going to Auto Nation for 4 years and have always had a good experience. Helpful staff and knowledgable.

Our salesman John and the other staff members at this location have been great! From the buying of our Ram truck, to the service we have been very pleased. We will definitely buy our next vehicle here!

My service advisor came right out. I explained the reason for my visit. She addressed all my questions and concerns. Went right to customer lounge. She kept me informed and up to date on my cars progress. I was done in less than two hours. Very satisfied!!

Had my Ram 2500 in for Recall service. Bert greeted me and explained what would take place while the truck was being serviced. Drop off took less than 5 mins and I really appreciated the prompt and professional treatment i received. Picked up the vehicle in the afternoon and Bert explained what other items needed attention based on their free diagnostics. I appreciated their validation of things I knew needed to be addressed. Other than the quick and thorough review, I never once felt like I was being pressured with setting up a follow up service appointment. Much to my surprise and relief. I have had such conversations at other dealerships in the past that I did not appreciate. From drop off to pick up all was handled in a timely and professional manner. Thanks Bert and the service team for making it so.

Always have had a great experience and Carl was wonderful with helping us get our Jeep Compass repaired!

Nicholas is really a keeper. He really cares about his customers. Takes the time to get to know you. Great customer service

I brought in my jeep and Misty was my underwriter. She was great. She took care of me and my car. She made sure I was kept in the loop of what was being done on my car and the time line of when the work would be finished. She called me personally with updates. When the work was complete, she spent her lunch hour picking me up to go get my car. She even started my car for me, so the air would cool it down before I got in it. She goes above and beyond her job title. She really made me feel at ease with my car repairs. I will request Misty anytime my jeep needs to go back.

Terrible. Very disappointed with this AutoNation Dealership. We were told vehicle was already sold at the end of three hour negotiations. Left and was contacted by salesmen that dealership was misinformed of sale made. Returned by my child?s need for a vehicle. CFS Mgr eventually meet us, presented paperwork with no explanation for signatures, and after several back and forth documents transactions we were done. It took six hours to buy this used car. My guess is new car sales do not have the same experience.

I was in the market for a new truck, but I currently live in a small town. Also, due to COVID-19, my job wouldn?t allow me to travel far from that town. The team at AutoNation (Marcus/Sean) worked through a notary with me to get paperwork signed, and the delivered the vehicle to me. I would definitely recommend them.

Very friendly and fast repairs. Rocket was very timely in giving me updates.

Everyone I have encountered has been very friendly and helpful

Carl Ross is my service provider and I always get excellent and prompt service, I have never had an issue with auto nation, they are the only one I let work on my Ram

My Service Advisor, Carl took good care of me as usual. Oil change, tire rotation, vehicle inspection and wash job in less than 1 1/2 hours. Great job!

Maureen is an asset to your service department. She is very accommodating. Always on time. Takes time to explain what was done and what needs to be done on follow up .