Went in for a oil change, staff was very friendly wait time was about a hour.

I bought my car from Mollie Sullivan! She is one of the smoothest, fastest, easiest experiences ever highly recommend. She's an amazing, witty & on the ball salesperson and if I ever need another used vehicle she will be the only person I buy from!

Very easy transaction, got the check the next day.

Worst car buying experience ever they sold me a car with a lot of problems I had no more than a month and it need $2500 in suspension work. Good people beware Max is a very shady guy

Had a great experience with autonation. This is my first purchase from them and it was smooth and painless

I want to give 5 stars as Steve in sales was great, but sadly after sale experience has been terrible. Bought a car on 6/3 and my funds were taken out on 6/6. It’s currently 6/22 and the dealership has failed to pay off my trade due to their error in paperwork. Was told by a sales manager that i need to make the payment for my trade and they will get back to me. Per this manager the only way to contact their payoff department is via email, and apparently they don’t respond. Luckily my bank is willing to extend my payment date. They had no problem taking my money, but I keep getting told “ I sent an email, we will get back to you” Update(6/22) Sales Manager we’re able to expedite the check and should be received over night.

Carl Ross for PRESIDENT!!! Carl is definitely the best service advisor at AutoNation and the reason keep bringing my vehicles back. Carl's attention to detail and amazing customer service is the absolute best. You can rest assured that the job is getting done right with Carl overseeing it. Thank you Carl!

Bruce was great in communicating everything. Thank you

I want to give 5 stars as Steve in sales was great, but sadly after sale experience has been terrible. Bought a car on 6/3 and my funds were taken out on 6/6. It’s currently 6/22 and the dealership has failed to pay off my trade due to their error in paperwork. Was told by a sales manager that i need to make the payment for my trade and they will get back to me. Per this manager the only way to contact their payoff department is via email, and apparently they don’t respond. Luckily my bank is willing to extend my payment date. They had no problem taking my money, but I keep getting told “ I sent an email, we will get back to you”

Had two recalls on truck, the first two gentleman I met in the service drive were very nice and helpful. Nice to chat with and even complemented me on my truck.

I purchased my truck there last year, just brought it in for two recalls. two gentleman on the service drive very nice, commented on my truck. All went well

They we nice, efficient, and I got more than any other dealership offered me.

The five stars are based solely on one person. Nicholas Thomas. The excellent customer service we receive. Attention to our vehicle's needs. His camaraderie with us when we drive up to the service bay. Thank you Nicholas for taking care of us whenever we drop by. (Yet again, his customer service skills are what keep us coming back again and again)

Abrian Acedo gave my husband and our jeep amazing service. He and his team were attentive, kind and knowledgeable. Now that we’ve seen his work we won’t take our jeep anywhere else! Highly recommended.

Maureen Works was the best, yesterday 6/16/22, had my jeep worked on, Carl, the person helping was rude. tires didn't get rotated, hadn't been done since last visit, said it didn't need it... was charging us for work done not even checking on warranty, said I should've told him about the warranty when I dropped off my vehicle, he than looks and says "there it is, you have one more left after this". you need more people like Maureen that go far and beyond to help you, especially now with everything that's happened the past couple of years

Having Nicholis Thomas as a service consultant always is a pleasure. He is knowledgeable, hard working, and always a pleasure to work with.

Made a early appointment and came out within 2 hours. Yay not because I had to keep telling them I have my part, I jus need it replaced, no need for diagnostics… all in all had great customer service from the dude that helped me.

Myself and my husband have bought our last 3 cars here. Everyone is always great.

The car was as described online. It was available when promised and in great condition. The sales process was smooth & efficient. Highly recommend.

I worked with Marcus and Max when I recently purchased my brand new Jeep Cherokee Trailhawk. They were both amazing to work with. They work nice and efficiently as a team. The process was painless and very comfortable. They're both super nice guys.

Amazing job and awesome car wash included plus lyft driver to and from!!

Best experience ever purchasing a vehicle. The sales team was knowledgeable and helpful. I made an appointment to see a particular vehicle and within a few minutes someone from the office contacted me to confirm the time and that the vehicle had been placed on hold for me. In the end I did purchase the vehicle, and it was a fast painless process. Thank you AutoNation!

Professional, courteous and accommodating. They did a great job.

Charlye and Tom were awesome to work with and made the buying process very easy. I would recommend them to anyone looking to buy a CDJR product.

Nick and the AutoNation crew are the best. No pressure into purchasing a vehicle. Very patient customer service. And... they found a terrific lender with low APR rate. I made the right choice. Thank you :)

Wonderful efficient sales staff there.

I didn’t get my vehicle fixed, but my service person was honest and helpful.

No pressure dealership. Brian was our salesman and helped us get information about the car we were interested in and the transaction for buying was quick and easy.

Just got my “new to me” 2021 Nissan Titan truck from them. Overall, the service was OK, though I got the impression that it was more about the sale than any service. Took the truck for a test drive and saw that there was a HUGE crack down the driver’s side window. While I know that it is not their fault and can be overlooked, I kept being pressured to dive it home that night and I could get it fixed later. With a crack like that it would be unsafe to drive, only after I kept refusing to drive it home, they finally said it was unsafe and they would get it fixed for me. They even drove it out to me after the fix, so that was greatly appreciated since they are about an hour away from me. Responses from them was less than impressive, they are always nice on the phone but when something was supposed to be done or contact me back, I had to keep reminding them over the next few days before it would happen. Took almost two weeks for me to get my paperwork that was supposed to be delivered with the truck. Overall experience is that I wouldn’t highly recommend them but also wouldn’t discourage using them either, an average car sales place.

customer service in the service department has went down hill in the past year. people don't return calls when you leave voice mail. Their staffing has went down. This place has one service advisor on Saturday while bill Luke's had 6 on saturdays. I have been a loyal long time customer since 2013 we have bought 3 cars there since 2013 in my family. This place needs to close it is that bad. I will be moving my business to bill Luke's.

Having been to this dealership and service several times, this time was for my Challenger. My original appointment was with another service advisor and on arriving, they turned out to be short-staffed. Carl stepped in to assist who, quite frankly, is awesome. His knowledge is on par, very fun and nice, provided great information, fixed my account to reflect both cars and overall made the experience enjoyable. I would give him 5 stars so this isn't a reflection of his knowledge or customer service. The service center could use some attention in terms of backfilling. Overall, my experience was pretty good. The Service Adviser, Bert Wells was very nice although whatever is underway now has caused a huge issue with them being backed up with several cars waiting and half their service area was blocked. I had to leave my car there overnight and was not provided status the next day until I called several times. After diagnosis, while they found the issue, they stated the car was in an accident which is simply not true (I have a friend who is a master mechanic and he confirmed this as well). The vehicle history is clean and I am the first solo owner. They did mention some service it needs and and had I been called with the diagnosis prior to the pickup I would have had them do the service.

I had a wonderful experience with the Salesman Mario. He is definitely one of a kind he really got to know us instead of just trying to sale us. He was respectful and punctual and would recommend anybody to Mario and to Auto Nation based on the experience I had. Not once but twice but my previous car that they sold to them as well. THANK YOU!!! #BRANDNEW #2022 #CHARGER

I had an amazing experience at Auto Nation Chrysler Dodge Jeep in Phoenix. From the greeting at the front door to the delivery of my car out front when I walked out was an experience I’ll never forget. The staff is knowledgeable, friendly and efficient. Excited to visit them in the future for service needs.

Fast service. Answered all my questions and it was very helpful

Mario got me the best possible deal. We made it happen. Ordered a new vehicle arrived earlier than expected.

They did a great job with the repairs. It took longer than originally planned and sometimes it was hard getting in contact with my advisor but the work done was excellent.

I had an appointment for an oil change. Arrived 10 minutes early. No other vehicles were waiting for service. Staff members looked at me as they walked by. Finally, one staff member asked me my name and checked my vehicle in for service. I was told to wait in my vehicle until a certain named service tech came to greet me and take the vehicle. After approximately 10 mins later and tech arrived at my vehicle and I proceeded to the waiting are. I waited for two hours for just an oil change with an appointment in which I arrived 10 minutes early for. When I finally had my vehicle returned to me I asked the man if his name was David in which I was told would be the name of the man who would be caring for my vehicle. He said no and said his name. I informed him that I was told by other two staff members that a staff member named David would be assisting my vehicle today. The man looked confused and told me that he didn't know why they would say that. His name is ......

Great transaction but it is over one month and no title yet and temporary tags have expired. Motor Vehicle still showed I owned my trade in. I had to submit a vehicle sold notice myself. Bad ratings for title service.

Standard maintenance check and inspection of car before a long road trip was planned. Robert was friendly and professional and took care of everything.

After arriving I was greeted and they took care as to ask about many things I had not thought of. The job was done quick and fast but also with attentiveness.

Salesman Jerry , Perfect! no b.s. , just as expected . drove 150 miles ,held the truck for a few days for me . very smooth transaction !! entire staff was kind and helpful. next SUV RANGE ROVER , jerry is our guy

Went in to look at some trucks and Marcus showed me a perfect truck that had everything I needed it. Help me with the trade in and answer all my questions about vehicle. Will definitely recommend Marcus to any friend or family who are on the market for a new vehicle.

It’s always been a great experience with Autonation (Chrysler) and Nicholas is the best.

My sales rep Bryan was great. No pressure, upfront and transparent. Overall great experience.

Every one was great at this dealership would recommend to my friends and family finances manager got me a better APR then my credit union

I requested information online, and "Sarge" contacted me within an hour. He was very polite and asked if i would like to come in and take a look at some of the cars. I told him i was really just looking online because i didn't plan to purchase a car for at least 6 months to a year. He said that he just wanted to help me look around and answer any questions i have as i told him i have never bought a new car before. He was so kind and i decided to go ahead and look. When i got there, there was no pressure at all. He started by answering all the questions I had. Then we took at look at some of the cars I was interested in. He let me look around, and was just there to answer any questions i had. He didnt feel he needed to pressure me or up sell anything at all. It didn't feel like most sales situations, it was great. He helped me find a car i liked. THE EXACT KIND I WANTED. Then we went in and he asked what it would take for me to get it that day, and he would try to get it for me. I told him, and after some back and forth with the bosses HE WAS ABLE TO GET THE PRICE I WANTED. TONY in financing was also wonderful. He was very transparent and was not shady or trying to hide anything at all. They all were just honest and seemed sincere in their trying to help me get what i wanted. The whole experience was wonderful. I would recommend them. Thanks again for the 2016 Jeep Renegade, "Sarge!" And more importantly, thank you for all your years of service in the Air Force.

I had an open recall on my car. The part was ordered and my car was ready the next morning for pickup. It was a seamless and easy experience.

Waste of time. 45 minute drive to spend less than 10 minutes there. I came all the way from Mesa because I have the platinum extended warranty with auto-nation and the tech turned me away because I recently got my recall done at a dealership in Mesa. He said to take it there instead since they already messed with my car.

For some reason, they took down my 1-star review from a year ago. Happy to refresh. PLEASE READ and it might answer why Autonation took it down. The sales guy wouldn't let me buy the car without buying the $3000 warranty. They said it wasn't worth it to them to sell it without. I really hate Autonation. Always taking advantage of people.

Do not buy a car from them! They do a great job selling you the car but service after is horrible. The sales department has no idea on how out of state titling is done and gave me the wrong answers. It took them 90 days to get me my title. I called many many times trying to reach someone. The title department option on the phone connects you to Dania, you leave a message and you get no return call, same with the finance department. I finally was able to get the number for the general manger Tom Schelley he left a message on my phone and said he would work on the issue and he would get back to me. I called and called leaving message after message and he never returned my calls. With all the car dealers there are in the Phoenix area you don't need to deal with one as unprofessional as AuroNation Chrysler Dodge Jeep!

Great company and fair pricing during our circumstances. Darren Hillstead is a great person to buy from.

Excellent customer service and very knowledgeable. Roman, Michael and Jesse are super helpful with no pressure. My wife and I are very pleased.

I had to get some emergency vehicle repair on my van while driving across the country. I told my problem to the service manager (Carl) and he was very understanding and a huge help. He was able to get my vehicle through diagnostics the day I arrived and repaired the following day to get us back on the road. Everyone I called at the dealership was very friendly and helpful. They made an otherwise dreadful experience much more manageable.

Don't do business with this company. I purchased a truck cash over a month ago and still haven't received a TITLE OR REGISTRATION!! The temporary is EXPIRED!!! I've called the salesman and their title/registration clerk and left multiple messages. ZERO RESPONSE I have a truck I can't legally drive. Guess the next step is to file a police report for theft. They took my money and refuse to give me a title or registration. UNBELIEVABLE These people are crooks!

Very poor customer service here .I was interested in a used car there and i was told by one salesman Dawood i was approved the i spoke with a manager named Rob to double check and he was suppose to call me back and never did even though i put six calls into him and left numerous messages to call me back !!!! Then today i spoke with another manager named Gastan and he never returned my calls either and i had an appointment today to hopefully go purchase my dream car nut Gastan and i both agreed not to drive 50 miles for no reason !!!! 3 hours later after no call back i spoke with Charlie and he informed me that the car i was interested in had just sold 30 minutes before i called !!!! Never before have i been treated so poorly and got the run around from a dealership like this one ......I am gonna leave reviews everywhere i can to let everyone know about this place . STAY AWAY !!!!!!!!!

😀 My Sales person Hussein Alkhafaji was awesome! Very helpful and went the extra mile to ensure my experience was great. Top notch!

We loved buying our Jeep here. No pressure - but Max, our sales guy, made everything so easy. He knew everything about the Jeep we were interested in and about all cars, really. It was great. We had a fun test drive! When we saw how much they could give us on our trade and the price they offered on a new Jeep it was hard to pass up. We still needed a few days to make arrangements with our travel schedule - but we called a couple days after the offer was made and the Jeep was still available! We went in and signed and got the keys! Easy. Thanks, Max and the rest of your crew. We love the new Sahara and know that we could not have done this same deal anywhere else. If you are in the market for a new car and don't want the annoying haggle- just go here. Ask for Max!!

Very courteous and professional. Raid answered all my questions and addressed all my concerns. I never felt pushed or pressured. Made sure I was completely satisfied with my purchase. Best experience buying a vehicle.

Really poor experience and cannot get the service manager to respond. I brought my Ram 1500 for scheduled service...Oil & Filter, Cabin air filter and tire rotation. I mentioned to the service advisor that the rear driver side tire was registering low @ 28 lbs when I started the truck and that I wanted them to check the tire for damage that would need repair. I arrived @ 7:30 and was given an estimate of 8:15 for completion as I was waiting it was finished at 9:30 or so I thought. They actually failed to do the tire rotation and also never checked the tire for damage. As I was now running late I got in and started driving and the TPMS warning came on low tire pressure. I called the service advisor and he said oh the tech said he couldn't find the wheel lock key so he didn't do the rotation. The key was in the truck! no one ever mentioned it or asked if I had the key they just didn't do the work. Remember it took 2 hours to do an oil change and cabin filter change. I asked the advisor to have the service mgr call me and I have not heard from anyone. I have contacted Chrysler customer care as I took the truck to Discount Tire to have it checked and there was a nail in the tread and since I tow an RV trailer is a serious safety concern. I plan on contacting the dealership general manager next to see if the indifference toward customers is pervasive and comes from the leadership.

I have a 2919 dodge 1500 longhorn with only 15300 miles on it. I got up the other morning and went to start the vehicle and it was dead. My husband finally was able to get the vehicle started and at that time we noticed that the check engine light was on so we headed to the nearest dealership which was AutoNations. Upon arrival you could tell they were irritated that we had arrived without an appointment and for that they had us wait in our vehicle for 20 minutes in the drive till they finally sent over a service advisor. Upon letting the advisor know of our problem we asked for an oil change and tire rotation be done in addition to the warranty work and we were informed it would be the following day before we would get my vehicle back. This I understood due to not having an appointment but also did not have a choice due to the vehicle not starting. The vehicle is still under the factory warranty so we wanted to make sure that the issues were addressed by a dodge dealership. The next day we had not heard from them so we called to check on the status of the repairs at 3:00 pm and were informed that the vehicle had not been looked at. We had a very long conversation and made two calls for the service manager and never received a call back from him and were told that he was unavailable. Their lack of communication and the fact that they could care less if the product they sell is also serviced by them is pathetic. We were actually told to come pick it up and take it elsewhere rather than try and come up with a solution for me to be able to get to work since they did not deliver on the repairs. Beware of this dealership as there is no customer service and I would never be able to tell a friend or family what a great experience this dealership provides. They don’t care and they let you know your business to them is not important.

Excellent and honest dealership!

Very good service. I did not feel ripped off. They helped me through the process of buying my first car, and I still love it!

They were very helpful and understanding. I had my vehicle seems to be running good. It was very expensive but they did a good job. Thank you.

A long time customer, I have always had my Grand Caravan serviced here but then my service advisor retired. After a previous bad experience I was a little hesitant to go back but when my window regulator failed and I couldn't close my driver's side window, heat and security concerns left me no choice. I was lucky enough to get Nicholas Thomas as a service advisor and was really happy at the work and service I received. He did a great job and got me back on the road right away. Buster and Bianca say Thanks! Off to the doggie park!!

I took it in for service the service advisor and the work was done fantastic, when I got home I realized someone stole my sunglasses out of my car while it was there, I made a phone call to the service advisor and the service manager both and have yet received a phone call two days later, contemplating taking it back for service, if I do do I have to take everything out of my car very disappointed

Service Dept has always taken care great care of my vehicle for the last 2 years and they always ensure to ask if I have any questions or need anything else. Carl Ross is the best around! Honest, friendly, and trustworthy. You’re in good hands when dealing with these guys 10/10!

I would like to say the service and service advisor where fantastic, when I got the car back I realized that someone had stolen a pair of sunglasses out of my car, I know it's just sunglasses but I called both service advisor and manager and have you yet received a phone call back after 2 days, I'm contemplating taking it back for service.

Got our truck fixed and got us back on the road promptly. We were pleased with communication and customer service!

They do a great job! Carl helps me for all my appointments & is awesome.

I came from California hot a check engine light entering arizona by the time I reached Phoenix my warranty was going to expire in 100 miles went to dealer and was able to leave my truck to get worked on right away really good work had the truck back by end of day. Best experience I've had at a dealership so far

Since I was planning a several day trip to California, I wanted to have my 2017 Pacifica checked out, which has only been used for quick trips around the city, for the last year or so. I called Service Consultant Nicholas Thomas to see if he could get me in quickly and was surprised when he said that I could come in the next day. He quickly had the maintenance completed while I waited and also reminded me of a recall that was needed, which I will take back to the shop when I get back. Thanks for the great service.

I had a wonderful experience from beginning to end. I initially called on a vehicle that was in transit. My salesperson Josh was very knowledgeable and honest from our first conversation. When I went down to the dealership to test drive a vehicle, everyone involved was courteous and helpful. Throughout the entire, I had a great experience. Josh was awesome and directed me through the entire process and his team was great as well. I would highly recommend taking a visit if you are in the market for a car.

I have visited their service department several times and they are always friendly and courteous.

Great experience, everyone was nice and helpful!

Several weeks ago, after an extensive Internet search, I found the exact combination of model, color and options in a new Grand Cherokee that I was looking for and it was in transit to AutoNation in Phoenix. I contacted Daniel and we started the purchase process over the phone even though I was over 300 miles away. Daniel was super responsive and knowledgeable throughout the entire purchase cycle. Three weeks after the initial phone call, we drove down to Phoenix, traded in our older Grand Cherokee and drove out with the brand new one. I was prepared for some last minute hiccups or negotiations. There were none. The price quoted for my trade in was fair and honored. There were no unexpected surcharges on the purchase price and we even ended up with a full tank of gas. I would definitely drive the 300 miles again to deal with Daniel and Autonation.

Wonderful experience overall. I went in knowing what I wanted to see. The whole process took about four from walking in the door to walking out. Stephanie was the rep and was so sweet. She took us to the car right away and we got started fast. Even had a great experience trading in my car. Friendly staff and great prices. Very low taxes and fees. Highly recommend purchasing from here. Update 9 months later: I loved buying my car here, but I don’t recommend getting your vehicle serviced here. After trying to call for several days to book an appointment I was able to get a hold of someone. I showed up ten minutes early for my 10:30 am oil change appointment and my car wasn’t finished until well after noon. This is way to long for a simple oil change, and there was no one in the service waiting room for me to talk to. I would definitely go get serviced somewhere else.

Our sales representative, Josh Hargis, was knowledgeable and helpful. Since there was not any Gladiators in inventory that met our specs, he guided us through the ordering process effortlessly. He kept us informed through the build and delivery process. The long delay in delivery was out of his control, but he still provided what information was available. Thank you Josh, and the staff at Auto Nation CJDR.

Helpful, quick, professional.

Had to have the Exhaust Bolts replaced in my RAM which is a well known issue. It took awhile to get warranty approval (almost 2 weeks) but once approval was given they did quickly and ran y truck through the carwash.

I would not recommend that anyone does business with this AutoNation. I purchased a RAM 1500 diesel sight unseen - based on the AutoNation ad. I was not able to test anything in the truck. They wouldn't even start the truck. The truck failed smog multiple times which I found out by DOT and when I to take the vehicle to smoke. AutoNation had the financing on the truck already approved, which they were getting the truck, "Ready," for me. So, I was making my truck payments while driving around a base rental for several weeks...waiting. Right from the start, most of the features on the truck did not function. I notified Daniel and Harry immediately and they said they would take care of everything. For example, none of the steering wheel control's function. They still don't. The speedometer bounces around in the cluster. The stereo has virtually no connectivity. The auto shuts off when the truck is put in reverse. The compass does not function. The tint on the windows is so blurry that you get a headache looking through it and you can see debris in the tint. The USB ports do not function. In short, the electronics don't work. Someone - maybe an employee. Maybe the whomever had the truck previously removed the factory UConnect which these vehicles require to function correctly. This was not disclosed. This was not on the ad. I certainly did not sign an acknowledgment, and none was ever presented. AutoNation said they would make this right. What they meant was, they'll get the parts for another $2700.00. The traction control randomly shuts off and the tow mode randomly turns on while driving. The HVAC randomly doesn't even power up - this is a problem. Especially in Arizona. One of the reasons the vehicle continually failed smog us because the wrong size tires were put on the truck - the ECU thinks the truck is at one speed when it is actually traveling at a different speed. Smog allows for a 20% variance. This truck was over 60% off. Daniel and Harry only ever reply with, "It's busy." Or "I'm with family." How about you two reply to your customers who actually spent their money with you while you are working and stop making excuses. Don't lie to your customers. Don't rip your customers off - you'd be shocked at how much smoother your interactions are if you stop doing what you are doing. When you go into the dealer you have to repeatedly ask for these two people and they walk around trying to ignore you - maybe they think that you don't see them? There is no reason for any person to spend their money with this AutoNation. They do not stand behind their product, even when there is warranty. I have had to file a complaint with MOPAR and I will escalate it from there until my truck is either bought back and replaced with a truck that has not been altered and made to not work or, until they actually fix the truck. The truck spent weeks in their service. When I got it back, not a single thing was taken care of. They simply ignore you and think that you will go away. Daniel and Harry then told me that they adjusted the price of the truck to compensate for the issues prior to it being listed. This is a lie. Nothing was adjusted. The truck sold at good condition market value. Nothing was disclosed. The only information I had on the truck was what was in the ad, and attached to the VIN. Harry and Daniel assured me that the truck would be as it should be - this was something I specifically asked them about because I was unable to even power the truck on. This is completely unacceptable. People do not spend their money to be ripped off. The best thing you can do as a consumer is avoid this AutoNation entirely and if you are even contact by Harry or Daniel ignore them and spend your money with a dealer that is going to stand behind their product and not lie to their customers. Still, nothing has been fixed. I have however contacted Daniel and Harry many times - each attempt to contact Daniel and Harry has been ignored. I would advise that AutoNation be avoided. Spend your money elsewhere. Update: Better Business Bureau complaint filed (05/24/2022) due do no response from AutoNation.

My wife and I had been looking for a 2022 Wrangler Unlimited Rubicon for several months. We went online and “built” one, just hadn’t ordered it yet. I had visited the AutoNation lot but they didn’t have what I was looking for. The next day I got a call from Charlie about a shipped ‘22 Rubicon, customer had ordered and decided to buy off the lot. Charlie sent me the window sticker and it had almost everything our build had. I met with Charlie later that day, drove the Rubicon and made the purchase. Charlie was very professional, not pushy, answered all my questions. We text back and forth about several things before and even after the purchase, Charlie has always responded in a timely manner. This was one of the best automotive buying experiences I’ve had!

Put a deposit on an incoming 2022 Chrysler Pacifica. Jose communicated and kept me up to speed with expected delivery. Once it arrived at the dealer, the purchase process was smooth, trade in value was fair, and the transaction was completed in a reasonable amount of time. The van was clean, detailed, and ready to go. We are enjoying the new van so far.

We recently decided to go after a Jeep Wrangler, but could not find one locally we wanted. We did test drive a couple and decided what we wanted, but the dealership we had been too was just not interested in selling to us the way we were treated. We decided to go through Sam's club auto, it referred to us Autonation. We were able to meet with Josh who helped us through the ordering process and we will take delivery of our new Jeep in a couple months, it was quick, painless and a great experience. While there found a truck I was interested in, was not looking for a truck at that time, but would be in my mind an upgrade from the truck I currently have. We started the deal, our sales guy was going on vacation and handed us off to another person Dan. He was a very nice guy, we started the deal. There was some hiccups that occurred that could of caused the deal to not happen, there were a couple stressful days while dealing with it, but each contact with the dealership we got our questions answered, they were able to overcome them and we met with Thom the GM who did a few things to make it right. Turned out to being 2 sales for the dealership and 1 new truck now and a new Jeep in the near future. Overall a good experience, had to be since it has been 20 years since my wife has set foot in a dealership due to a very bad experience.

Was there 05/16 for my 2019 Jeep Grand Cherokee. Service was great waited a bit for my vehicle to be repaired but no issues at all. I will return in the future.

Awesome experience, smooth ,fast and very informative. My salesman Roman was very professional with great communication when I needed it. Highly recommend this dealership.

I have been going to this dealership since we moved to the Phoenix area in September 2021. I have always had an easy time making appointments online. Excellent service from check in through check out. The service representatives have always been thorough in explaining what is needed for my vehicles and provide options. Great group of people and I will continue to have both of our vehicles serviced at this location

Service dept...in & out! Love it...

I had a good dealer experience. Sales staff were knowledgeable and helpful and I got a fair price both for my new jeep and for my trade in.

I brought my Jeep Grand Cherokee in for some wonky electrical issues and had an amazing experience with the service department. Robert Chandra was my advisor and he was so friendly, communicative, and kept me updated on my jeep as needed. I’m not sure if he or I were happier that we figured out what was wrong with my jeep, but the fix was fast and I’m enjoying driving again!

Charlie was the BEST salesperson ever! It was such an easy stress free transaction! Pricing was very fair! I Love the new MiniVan!! Thanks Charlie!!

Absolutely enjoy the service department here. I have not had to experience going through a sale yet at this location. Nicholas our service advisor was very kind, and delivered in the promised eta for service completion and even took the time to get to know me and my wife and provide us with some good local food spots! It didn’t feel like a rushed environment. I trust them with all of my jeeps maintenance and will continue to make the 45 min drive here for service even though there are plenty of other auto nations a couple of miles from me. Cheers!

I bought a jeep wrangle from Marcus and I have to say this was the best experience I've ever had buying a vehicle thank you 🙂

See Thomas Nicholas in service. Great guy.

Steve was amazing. informative, got me into the vehicle I was looking for and I was able to trade in my old car hassle free. would definitely recommend! service department is always quick and helpful

First vehicle purchase for me. Easy transaction. After 1 day my vehicle had issues and never got help from dealership. After 6 months of back and forth trying to have the dealer help me I decided to straight to GM. The GM took care of the issue even though it was the dealer that dropped the ball I had to trade my vehicle in that had issues from day one and loose some money on it. But the hard work from the dealer GM shows that customer service matters from them. Thank you

Great service and even better employees. Ahmed helped me and made sure I was taken care of, very outgoing and outstanding worker. Keep up the good work!

I went to the dealer and they are so nice they treated me very good especially Riad

Zach (sales rep) was great, buying experience was simple and the Finance Department worked everything smoothly. Would recommend.

I meet with Ahmed and had a great experience. His service was on point and would recommend him to others!. Go Bucks!

Someone drilled a hole in my fuel tank. Had it towed to auto nation. From the beginning David in service was on top of my repair. Always returned my calls and worked with my insurance the whole way. Overall a great experience.

Great customer service, Great pricing

Our service provider is Izzy and we are quite happy with her customer service. She explains what is going on to our satisfaction.

Johnny Jahanij was a great help! Got me all set, and into my 2014 mustang, within just 2 hours of arriving. Will definitely be shopping with them again. Go get your new car from Johnny!!!

While other dealers were unable to get my truck in for two weeks, Auto Nation got us an appointment same day. Not only that, they repaired my truck's AC within a couple of days and for less than other dealers quoted.

Purchased a vehicle here for the 1st time. spent a little more time than I would have liked to that would be the only negative. Sales people were very respectful. The facilities were well kept.I got the vehicle I wanted for a below market price, with very little nonsense. I would definitely recommend but make sure you are not in a hurry.

Carl Ross at servicing does a great job every time. 😀😀

I took my Truck in for a routine service and a recall issue. For some reason I could not get through to anyone in service for days over the phone so I called sales to help me out. In any case, once I was able to get service, I received my truck back three days later without everything completed. In addition, I have a grinding noise coming from the front areas now. I was told they’d be calling me back when a part they ordered arrived. They don’t have any loaners and I can’t afford to leave my truck at the dealership for a week or so. I’m still waiting to get my truck attended to, a week later. I have started trying to call service again, this time with a direct number, but still no response from the calls and emails. Hopefully, I can get in. I feel like I’m in the twilight zone, because I’ve received nothing but good service from AutoNation in the past. Just received my truck back from the service department: the service was great, and the end result was equally great. They worked hard at getting my truck completed, but we had to wait for a month on a backlogged part. The only thing I would ask for is more communication. A couple of unsolicited status updates throughout the process would be greatly appreciated. Overall, everything worked out great.

AutoNation how’s come along way the staff is really friendly and Is all about the customer experience. Jose did a great job finding the perfect vehicle for me within my price range.

I purchased a new Gladiator, and it was easy, fast and I got a great deal. Thanks

The salesman was good when it came to getting a few items fixed that I talked to the salesman about the service department refused to fix the items that were broken before I had purchased the vehicle they agreed to fix them when they would not fix them was not happy with the service at all then they kept vehicle and I could not change it back because it kept it in service department past the five days and I was unable to bring the vehicle back still not fixed

Had a great experience with my 30k mile Pacifica service. As always. Carl is easy to work with and helpful.

Quick and easy! I was in and out in less than an hour. Courtney was great as well!

Recently purchased a Wrangler Rubicon and had an amazing experience. My sales person (Naomi) made the entire process easy with no pressure added. A few days after the purchase she sent me an email reminding me that if I ever needed anything she would be there and that her job didn't end after the purchase was complete - service unheard of these days! Speaking of service - I stopped by this week to have some toys added and experience was equally as pleasant. The service team was friendly, responsive and delivered as promised.

We regret dealing with them do not buy from this dealership

So I went to this dealer named Zach at AutoNation and he was very persistent on having me test drive a Jeep. I didn’t want that one so I kept looking and he kept in touch with me. Finally I went on that 27 mile journey and load and behold my dream car awaited me. I’m so happy with my vehicle.

Naomi did a good job of making sure I was happy with the vehicle I was getting.

Extremely satisfied with Izzy and the teams performance, fast, courteous and very knowledgeable

Seriously, do not waste your time here. If you are looking to just get a vehicle and not have to deal with anyone at the dealership after, then this may be the place for you. But if you would like to have a reliable dealership to go to in case of any needs, this is NOT the place. They lie about deals and offers just to get you to sign papers and get you out of the doors, but then don’t honor these deals later down the road if there are any issues or if your vehicle is needing repairs. Service is absolutely terrible, they never answer the phone and never call back if a voicemail is left. Takes weeks for them to service your vehicle IF they actually do it. Communication is a 0/10 for the service team, sales reps and GM. Please spare yourself. I’ve gotten two vehicles from this place being a customer for over 3 years now (should have learned my lesson the first time) but I can ensure I will not be going back because they do not offer anything worth while!

Thank you for the excellent experience

All details of the transaction were handled professionally

Initially had some issues when first working with them but the issue was addressed and taken care of. I was told to call the GM next time I need to take my jeep in and he would take care of everything and make sure it all went smoothly. I called him to have my jeep brought in for some other issues even though I was a little hesitant but never heard from him. I would avoid the headache if possible and try a different dealership but just my opinion.

I would like to acknowledge Jonathan Jahani. From my initial online contact to visiting the dealership, Jonathan was great to work with and made my vehicle purchase inviting & easy! Thanks, RJ

Izzywas my service underwriter I came in for a bad battery. She told me to take 3 to 5 hours to get checked. I was out of here in 45 minutes awesome to work with Izzy she’s great

Friendly, professional and listened to my needs of a car well. Great experience and highly suggested!

My service rep Nicholas was very professional and helpful in solving my problem. Very please with the transaction

They did a great job on my Dodge Journey Keep up the good work

terrible experience. they replaced front axle seals. the seal was leaking. they insisted that they just didnt clean up their mess and it wasnt a leaky seal. had to go back 3 times before they replaced the bad seal

Repair went well and was informed about progress in a timely manner, whatsoever I was disappointed in the truck being dusty/parked outside/no complimentary vaccum or window cleaning before pick up.

I had originally started with another service tech and was advised as my 3500 Ram was older (2007) that I would be required to leave it longer. I took it back then next week and was given a new service tech. Bryon he took down all the information. And within 2 days they had everything repaired except for an ABS sender unit which had an unreasonable price and repair on this unit. Over all I spent 2300.00 for 75,000 mile service and the truck runs excellent.

Amazing service. Thank you to everyone who kept my son & I safe from traffickers who had followed us from Wickenburg threatening & harming me in front of the staff while waiting to get my car oil changed & checked on. They listened & heard me tell them about us being trafficking victims with am open case in our town, & called In what & who they saw threatening us, as we testified our facts of what they did. That one is guilty! (Not either one of us) then said, its not easy standing up to anyone who did those things to you.

Great prompt service, excellent pricing

Courtney was terrific, very customer service oriented and enjoyed her smiling personality. Worked with her first on quote via email and then came down and within a couple of hours pleased with the offer for my car. No hassle of having to try and sell privately. She may I add is an asset to your organization! I was in corporate sales myself for years until retirement.

Nice service

The sales manager and Josh, our salesman were both great. Gave me what I wanted for my trade and made the price on the sale where I needed it to be. Thanks again. Will recommend to anyone looking to purchase.

Naomi was very good got our car detailed based and Alignment it was worth the wait grandson loves it calls it his baby

The Service Director, Abrian Acedo, was great and came out to speak with us after we experienced an unpleasant experience with another customer. It was very apparent that he cares about this business and his customers. We truly appreciated him taking time out of his day for us. Also, Ahmed, is an absolute sweetheart with a great smile and a sunny disposition. Fantastic customer service. Thank you!

Everyone is friendly and helpful

I’ll start by saying the service I took my vehicle to get was done well. I would of liked a little more communication however. What was supposed to be a day and a half fix turned out to be nearly 8 full days. The annoying part is that I was told that they would check on progress and to call back in a couple hours and when I called back it was the exact same response (when they decided to pick up the phone)…for several days. I was denied a rental vehicle because it was supposed to be a quick fix. Missed a day of work because I was told it would be done that day. It wasn’t. Anywho, rather than telling me it’s about to be done every other day, be more straight forward and actually answer the phone.

My daughter stoped by the store today and they offered her $5000 below trade in on a 2020 model with 10,000 miles, her car is new , why would autonation have an employee thats does not know the value of a car ??? or were they trying to take advantage of the customer.. This is bad business

The 5 starts are for Ahmed Atroon, I have to come here for my car to be serviced and evry time I feel rushed or ignore but this guy was awesome! I have gone twice recently and he has helped in both visits. He’s great, patient, very knowledgeable and willing to help. Thanks Ahmed for you service today!

Highly recommend buying here. Go see Zack if you want a great experience and laughs to go along. Fun and enjoyable and stress free but very professional. BEST car buying experience I've had ever! Charlie was also involved in our process of buying our truck and he was just as great!

Muy bien atendidos muy rápido el servicio

My only complaint was about the finance manager Jesse who was NOT looking out for my best interest and almost costed Johnny the sale. Long story short, Johnny the sales guy and John the sales manager were great!!! I felt their sincerity in trying to help me get the car I wanted and make things right! I would go back to them minus dealing with Jesse!!

If you have some dings on your credit don’t even waste your time with this dealership. I spoke with a salesman by the name of Charlie on Sunday about a new charger. He took down all my information and acted like we were going to do great things on this deal. Well fast forward two days later, one text, and one phone call with voicemail to Charlie………..crickets. Completely unprofessional to say the least. I would highly recommend to stay away from this one.

It is always something! They are always short staff and wanting to keep my car over the weekend for something simple like an oil change! This last time was The first time they actually did not take forever though they made me feel like they were going to keep my car over the weekend again. Everyone is sweethearts but the service and turn around time sucks!

My experience with Amani at Auto Nation was nothing short of amazing! I would highly recommend Auto Nation off Bell Road and ask for Amani!

Ahmed he’s good service advisor he’s the best make everything easy I will be back .

My experience was great. Received a notice from Chrysler that my car had an open recall on it and needed some software updated. I was able to get in for the service the very next day at 10:30 AM and I was out of there before noon. I had called another dealership and they told me they would need the car for 4 or 5 days....that was a bit much for a simple software update. Much thanks to AutoNation and their staff for such a pleasant experience.

I contacted the dealership service department to get my truck in because the air conditioning quit working. I was able to get an appointment a few days later and when I brought my truck in Carl was able to get it repaired quickly and was also able to get my oil change and tire rotation done. I was expecting it to be a couple of day process but as they have before everyone obviously worked well together and was able to get my truck in a d out and I am happily, and much cooler on my way. Thanks Carl and Autonation!!

Great experience, my wife and I met with Dan and he sold us our truck, from start to finish he was very knowledgeable and helpful with the process, provided zero pressure, gave helpful tips and ultimately, gave us a great experience. Definitely recommend this place with all the kind people and nice atmosphere.

Dan was super helpful from the time he reached out to me until I drove off in my new car. He made sure I had everything ready to go so I wouldn't spend all day at a dealership. I would recommend Autonation to my friends if they were shopping for a new car.

Abrian and his team was able to assess the issues with our Chrysler and get it resolved in a timely manner thank you again.

Poor service all round, first unable to read check engine light code ,could not tell me why., Check light was on;, unable to tell me what and were leaking fluids coming from car. Suggested I go somewhere else. When they finish service my car, they did not read the service order,, they Put in convention oil, should have synthetic oil. (The paper work said synthetic )

Don't believe anything your salesperson tells you until you've left the lot with the vehicle and signed paperwork. We tried to buy a Rubicon from out of state. First the salesperson said we can't lease from out of state, even though a call to Chrysler Financial confirmed we could. Even though a lease was preferred, we arranged financing through our credit union to purchase. Our salesperson told us they would hold the vehicle with a refundable deposit. We called to make that deposit, and were told they could only hold it for seven days, and it would be non-refundable. We understood, so waited until 7 days before we could fly in to call back and make the deposit. Booked the flights and hotels and got excited to get her new Jeep. Then we were told they would only hold it for 3 days, unless we used their financing. Since they told us (incorrectly) that Chrysler financial wouldn't lease to us, we had already jumped through hoops to secure other financing and weren't interested in other options. It's still there on the lot, and might well be when we were scheduled to be there, but we've decided we cant' trust this dealership to keep their word and have cancelled the flights. Edit to add based on response: Our understanding from the salesperson and sales manager is that it was the GM who told them not to stick to their word. It seems obvious the GM didn't want to let the inventory go without maximizing profit by providing financing or taking a trade in. While not surprising in the current seller's market, these short sighted tactics will not be forgotten when supply chains recover. The offer to "make it up to us" seems like an empty gesture to save face.

Got a good deal of a 2021 Jeepster. Amani was very helpful and patient. Pleasant purchase experience, recommend this dealership!

Was very painless. I hate the whole process of buying cars. This was very easy. Was in and out in about 3 hours. It’s usually an all day experience. Definitely go there again for my next vehicle.

Great people who help you out in every step of the buying process. Felt no pressure which is great. Definitely recommend Mario.

One of the best dealers around. Bonita was super helpful and honest. One of the best car sales we've dealt with.

Great dealership, but they're not very good at answering the phone.

Great staff, friendly and accommodating. Izzy is great and my service experience with that has been positive. Just be sure to get the direct line for whoever you’re dealing with because the automated phone system leads you in circles and NO ONE answers, it’s just robo-voice after robo-voice in endless circles of getting nowhere. I literally had to make the 20 min drive there to talk to someone. That’s when Izzy gave me her direct line and it was smooth sailing after that.

Service visit went well. Easy in, waiting a reasonable amount of time, and was happy with the results. My liaison was professional and pleasant.

fat Shelby with the AutoNation finance department. Is super rude her parents didn’t teach her any manners

They always take great care of me every time.. and Nicholas Thomas the best service advisor.

Excellent and friendly service

They service department is the bottom of the barrel

Ahmed did a great job handling the inconveniences that I experienced with my car not being fixed for almost two weeks when it was a two day job(seated torque converter, oil change). There was no rental or loner supplied to me during this time. When I got my car back the exhaust was low and not put back to its original working state. Patience is a virtue. The car is as good as new now thankfully.

They have a talent for making it feel like the customer is an inconvenience to them. I traded-in a vehicle with them over a month ago. The loan I had for my previous vehicle was never paid off (it's been over a month). So, now I am paying late fees and my credit is getting hit. I have been calling around for weeks between the bank and autonation to get this figured out. Seem like a lot of work that I shouldn't have to do, right? The finance department rarely answers phone calls or emails. When they do they complain that I "won't stop calling them". A week ago they were to void my old check and send a new one to pay off my old vehicle and this still hasn't happened. I know stuff happens, but customers shouldn't have to do this much leg-work to make sure the dealership follows through with their end of the deal. That, and some customer service during the process would be great. At this point, I regret going to Autonation. And yes, I've tried to get ahold of management many times to no avail.

Theses people are not who they say they are!!! I’ve been trying to get my brand new truck fixed due to a valet parking company wrecking it. Just found out today that this dealership does NOT fix ram vehicles. They don’t even have a collision center.

Thanks Abe for the follow through!

I had great experience purchasing a jeep at AutoNation!! Educated staff answered all of my questions and the buying process seemed seamless. I would recommend them for anyone looking for a vehicle!

I spend lots of money here fixing stuff and I would rather expect a clean car when I pick it up after asking twice! Car left filthy on an almost 600 repair.

Carl is an outstanding Service Advisor, I have had others in past that just go through the motions. He impressed me with his planning and his way to be solution oriented before he called me of the vehicle issues. Thank you

When I take my vehicle here for service it is always a great experience. The customer lounge is always very clean and stocked, all the advisors are very nice and caring, and they are straight to the point and want you to be satisfied with them every visit.

Great dealership and amazing service department! I have been going here for the last 2 1/2 years and will continue for many more to come!

I have purchased two vehicles through this dealership and I have always received great service by sales and the service center. But lately The service center is horrible. I can never talk to anyone at the service center on the phone. It goes to voicemail and never get a call back. I recently Dropped my vehicle off on a Thursday for an oil change and a noise under the car. They explain it will be Monday before it’s ready. Monday rolls around no call from the service center and I left several messages. Finally get a hold of someone after calling several times all day. They ask to remove a part that was damaged and is not necessary for the operation of the vehicle. I agree to removing the part and I ask if they finished the oil change. I was told the oil change was done and I could pick the car up tomorrow. I try to call the next day and leave several messages. After much frustration, I drive to the service center. They now tell me they can’t take the part off and I need to go to an auto body shop. I also learn the oil change is not completed. I wait 45 min so they can complete the oil change. Six days without a vehicle, still had to wait for the oil to be changed. I drive to a mechanic down the street. He lifts the car up, grabs a wrench, bends the part back into place and says, all done. He didn’t even charge me and fixed the issue in less than 15 mins. The Autonation Service Center is struggling. I was once told, the sales people make the first deal and the service center makes the second. They lost this next purchase.

When we first arrived, we were not rushed upon by anyone, no one was too over eager to engage with us. We were allowed time to browse. Not the typical experience we have seen in the past. We were sure what we were looking for, but then there were two trucks to choose from. After going back and forth on them, Riad was VERY patient with us and were never rushed, we made our choice. John, the sales manager, engaged with us several times during the process and help us feel totally comfortable with all things. We did have to follow-up a few time after for some minor things, but all around, we felt good. Thanks AutoNation!! We Love our RAM 1500, the white one!

I waited on AutoNation one way or another the past month to address issues with my new purchase. I purchased the truck from AutoNation Dodge with the check engine light on and a faulty screen. They agreed to cover the check engine light, but at the time of sale I was not aware of the screen and only brought it to the dealerships attention the Following day, well within my return time on the truck. The gentleman the night before who sold me the warranty package was explicitly clear on the fact that it covered everything, bumper to bumper on my vehicle. I didn't want the warranty package at first and remember having this exact conversation with him as it was one of the key factors in my decision to purchase it. Even though I brought it to their attention and they had told me about the warranty package I figured they would get it fixed. From what I can tell from your AutoNation Ford location, which has been incredibly hard to get in contact with as no one picks up the phone and I was only able to get a call back after calling corporate by mistake, was that the warranty does not cover my screen nor the check engine. I know that the check engine light should still be covered under the we owe but I can't believe I was mislead to put it mildly into getting the warranty. They straight up lied. I run a business, I bought vehicles for family members, I anticipate buying any more vehicles. I liked my experience with Max my salesperson. This however has been an absolute nightmare not worth my time or money. I am respectful, honest, and understanding, and I also have no problem taking my business elsewhere or leaving this review, which ironically AutoNation keeps asking for via email. I am sorry to have purchased my vehicle from them and would not recommend. They have not apologized for misleading me, nor attempted to resolve my issues. Jesse one of their sales managers has never called me back.

I waited on AutoNation one way or another the past month to address issues with my new purchase. I purchased the truck from AutoNation Dodge with the check engine light on and a faulty screen. They agreed to cover the check engine light, but at the time of sale I was not aware of the screen and only brought it to the dealerships attention the Following day, well within my return time on the truck. The gentleman the night before who sold me the warranty package was explicitly clear on the fact that it covered everything, bumper to bumper on my vehicle. I didn't want the warranty package at first and remember having this exact conversation with him as it was one of the key factors in my decision to purchase it. Even though I brought it to their attention and they had told me about the warranty package I figured they would get it fixed. From what I can tell from your AutoNation Ford location, which has been incredibly hard to get in contact with as no one picks up the phone and I was only able to get a call back after calling corporate by mistake, was that the warranty does not cover my screen nor the check engine. I know that the check engine light should still be covered under the we owe but I can't believe I was mislead to put it mildly into getting the warranty. They straight up lied. I run a business, I bought vehicles for family members, I anticipate buying any more vehicles. I liked my experience with Max my salesperson. This however has been an absolute nightmare not worth my time or money. I am respectful, honest, and understanding, and I also have no problem taking my business elsewhere or leaving this review, which ironically AutoNation keeps asking for via email. I am sorry to have purchased my vehicle from them and would not recommend. They have not apologized for misleading me, nor attempted to resolve my issues. Jesse one of their sales managers has never called me back.

Dealing the 3rd time in 3 years with the purchase of 3 new Trucks, 2 RAMS and one JEEP love this dealer and the sales staff all around. MAX is a great sales person

I bought a great truck at auto nation

My service advisor, Nicholas Thomas, is super to deal with. He listens and gets the issues fixed right the first time. I actually enjoy taking both of our Jeep wranglers in for service. Never any pressure always friendly.

I've never owned or thought about buying dodge untill I saw the Durango at AutoNation. The vehicle was exactly what I was looking for. It was an easy buying experience and I'm extremely satisfied.

Took my Grand Caravan in for a recall issue and was treated with respect by Carl the service advisor.

Great Service as always! Service rep did an awesome job communicating and delivering as well.

This location was very nice, professional, and easy. The staff were very nice and good on communication.

Horrible, Horrible! This company plays games, adds options, uses pressure sales, and does bate and switching with paperwork. They added warranties to the purchase price ($9,000.00), 4 times I told the finance department NO I didn't need the extra warranties. He then drug this out for 5 hours before getting a price together. This is after I put 30k down and have over a 750 credit score. The following morning I brought the vehicle back with the keys. They made the necessary changes to the purchase price without the warranties. They wasted 2 days of my life with their nonsense. Just drive on by, don't stop at this dealership!

very happy with the service dept. Nick Thomas is outstanding as a service advisor. I come to this dealership only because of Nick. Nick treats my Hellcat just like it was his own. Best service advisor that have ever worked with. All work is completed 100%, and washed and returned to me

The sales person, Molly, was great. Sales experience was very good. After purchase, not so much. It's been well over a month and I have not received my registration tags. Considering that I already have the plate from my old car, all they had to do is entered into the system. The DMV reported that they have not even sent it in. My temporary plate is now expired. I have had to make a number of phone calls and I still don't have a temporary plate. As of today, I'm driving around with expired plate which is very upsetting to me. They explained that the delay was due to COVID. I somewhat understand that, however, that doesn't explain why they didn't just email me a temporary plate. My wife is in the market to trade and her 2019 Jeep and upgrade to a Rubicon 2022. Unfortunately, we will have to find a better equipped dealer that takes care of their clients after the sale. Very disappointing experience with autonation.

I visited AutoNation Chrysler yesterday. I had a 9:00 AM appointment to get a recall applied and I wanted my tires rotated. The repairs were done promptly and accurately. My service advisor communicated clearly and timely. It was a good experience, I would recommend doing service business with AutoNation Chrysler.

Need service done to your vehicle? Don’t even bother making an appointment unless you want to be car less for majority of the day. Scheduled an appointment for a simple tire rotation and they told me it would be over 2 hours. Like seriously, what’s the point of accepting as many appointments if you can’t handle the volume of customers

I bought my car from AutoNation back 2019, only have taken it there to get serviced Customer service is great and the service adviser Nicholas Thomas is awesome!

Booked oil change online and took my car there 20 minutes later. Service rep was very friendly

Izzy is a Rock Star. She is knowledgeable and honest. She gets things done! She is the best. I refer all my Jeep friends to her.

Friendly staff and quick process. I do not have good credit and they made the car buying process simple and didn’t stick me with unreasonable payments or anything. I will only buy from AutoNation from now on.

Izzy took great care of me and my vehicle! She communicated wonderfully and everything was done just as promised.

My experience was great up until ….. I recommend any vehicle purchased immediately taken to a mechanic separate from the dealership mechanic to have a safety check up done properly..!!!!

I took my vehicle in for a catalytic converter recall and was expecting it to take a day but was done in about 5 hours great work all around happy with the new cat and my car is happy too

I was in the market for a trade and saw quite a few dealerships before landing at AutoNation. I can confidently say that I made the best choice! Jose and all the members of the team that I worked with were straight-forward, honest and friendly. I did not feel like I made a bad deal at any point in the process and it was a quick process from selling, to custom building a jeep, through purchase. I would highly recommend Jose. He kept me updated weekly through the entire 2+ month build-delivery experience then daily once it shipped. My boyfriend and I plan to do all future purchases with Jose & AutoNation. I never knew a car dealership experience could be so good!

From the fist time I called Josh Hargis to inquire about ordering a 2022 Ram 3500, to the test drive and actual order of the vehicle, Josh has been the most professional Sales Person I have ever dealt with when purchasing a vehicle. Josh updated me 2-3 times a month on the build process, including estimated delivery date. He over delivered and under promised!! My new Truck arrived earlier than he had originally quoted! Normally when purchasing a vehicle, the most time consuming part of the process is the financing. This was not the case. When I arrived at the dealership last Friday, The truck was ready and all of the paperwork was entered into the system. Thank you josh! From there he introduced me to Shelby Bass from Finance. She was absolutely amazing to work with. She had my deal approved in 30 minutes and within another 15 minutes I was handed the keys!! Thank you Shelby for making this part of the process so easy. But, Josh was not finished with me yet. We spent the next 45 minutes making sure I was trained on all of the features my new truck has. From the most simple to the most complex. Josh was extremely patient with my seemingly non-stop questions. Again, Josh’s professionalism was on full display. Even though he was delivering over 4 automobiles that day alone, he took as much time as was needed and constantly demonstrated he cared about me as a person and not just a buyer. I left the dealership knowing more about my truck than I expected. Josh excelled again! Reflecting back, I got the exact truck I wanted, had the best and most memorable experiance with AutoNation thanks to Josh and Shelby and, gained a friend in Josh. Can’t ask for much more. I highly recommend Josh, Shelby and all of the great team members at AutoNation Chrysler Dodge Ram & Fiat North Phoenix Thank you all!

every one there is very friendly and helpful my service adviser Nicholas is very thorough checks every thing and asks me a lot of question about the problems good people.

I received a fair price on trade of my Ford Edge and got a great deal on my Dodge Ram. My salesperson Naomi was nice and professional. I had an issue with the truck and Carl in the service department was fantastic and went the extra mile to take care of the problem. The only issue I had was with the finance department on a wire transfer but the general manager stepped in and took care of the issue. I definitely would recommend them and will shop for my next vehicle there. A satisfied customer Bruce Thompson.

Worked with Ahmad. Check in was quick. All items that were requested for warranty work was fixed . Truck was clean and checkout went fast. Good job 👍

The stars says the most will update with emails names and remedies soon buyers be very aware

This was my second experience with AutoNation, and everything was smooth as silk. My sales associate, Mario Brown, really came through. I ended my lease on a 2018 Jeep Wrangler Sport-S, and he set me up in a 2022 Rubicon. We communicated through text over several weeks as we waited for my vehicle to arrive to the lot, and all of my needs were met or surpassed. I enthusiastically recommend AutoNation, especially Mario Brown!

I’ve been dealing with AutoNation for over a decade and never had a problem. This time I was treated like a second class citizen from start to finish. I never got a call from my service tech from the time I dropped off my car to the time two days later I had to go over there as all I was getting was voicemail. Right before I did that I got a call from my service tech telling me that my brakes were no good and the car was unsafe to drive. I knew that my brakes were almost brand new when I got there the manager researched it and we went and talked to the service tech and he informed us that they had my car confused with another one but he did not even take the time to call me back and clear up his confusion. The only way I was finally able to talk to a service tech was to go through the sales team twice. My car was there for a total of three days. The mechanic did a good job but the actual service tech I would definitely not recommend. When all was said and done I left a review on Facebook and was told that somebody would be calling me to discuss everything. No one ever called me and it’s been well over a week.

This was an excellent process, Luis Hernandez did a great job, from initial contact through the end.

I only interacted with Ahmed and he was outstanding and is still working with me. I can’t say the same about Audi Peoria, I will never buy from them again or refer anyone there.

Carl Ross has been our service advisor since our first service advisor did nothing but lie over and over to us. Carl has gone to bat for us to get repairs done by dealer in Prescott, repaired here in town. His communication has always been spot on and he has always worked with his techs, to get things done when promised to the best of their abilities. Thanks Carl!

The supply chain issue impacted my repair. Nicholas went above and beyond in tracking down the transmission for my Ram 1500 and working with the warranty company. 7 long weeks later, the truck was returned; full repair and running like a champ. And CLEAN. They did a good wash to bring my ride back ready to run, no 7 week grime to deal with. Extremely happy with their service. They have been the primary mechanic shop for the Ram for the past 10 years and have always shown consistent excellence in dealing with me and the truck. Highly recommended.

I don’t recommend this dealership. Very dishonest.

other than not wanting an extended warranty but no was not accepted, everything else was a great experience. Tom and Marcus are great

Terrible experience so far, general manager apparently didn't read my emails nor did his staff. When I went to close the deal, no one seemed to remember anything that we had talked about. The general manager would not address my concern that in order for me to make a deal with his store I would need to continue with the verified credit ran report from last evening. When I asked for the general managers supervisors name he said he would is the store's general manager and would not give me a supervisor's name. AutoNation should be ashamed of how they treat their customers. Update 1: -hard credit hit twice by two different managers two different days two different experiences I wonder how much damage it did to my ability for buying a car I also entered my information and did a credit check on the AutoNation.com website I hope this doesn't have to go to litigation. Although all of the emails would make it an easy case Update 2: - so I just got a call from the general manager stating he wanted to assist me but would not address my issues again and went back to some profane approach of bringing up a topic I am not discussing with him I.e the interest rate. Don't let this man's tactics impact your living situation.

I flew out to AZ to pick up a used 2020 Ram 1500 limited. The dealer or salesperson was aware I was flying out and no offer to pick me up at the airport (not a big deal, but would have been nice). When I arrived at the dealer, my truck or paperwork wasn't ready. The sales person took my truck out to get lunch while I waited in the dealership for the finance guy. I told them that I just wanted to complete the transaction and get on the road to drive home to Idaho. After a few attempts at trying to up sell me on stuff and me saying NO, I finally got out of there about 5-6 hours later. I was given a 90 day AZ tag and was told everything was all set. I've been waiting on the title to be sent to my finance company. I have now received 2 letters from the bank stating they haven't received a title yet and its been more than 90 days. I've called multiple times and thought this was resolved. Around day 60 or so I called and asked about the title and they still had it and didn't realize there was a lien holder. I've emailed multiple times and no definitive answers. I also was charged hundreds of dollars for a documentation fee and want that money back - they haven't performed the service they agreed to and charged for. Very dissatisfied with the whole process.

If you want to ruin your vehicle go here, if you care for your vehicle go somewhere else. just bought a 2020 rebel 10 months ago, came in for the 2nd oil change and they didn't torque it to spec, lost drain plug and oil on the road. waited 5 hours for a tow, which I had to call twice because first driver never showed up. then the service department pits in a drain plug fills oil and calls it good.... stay as far away from this place as you can.

Go see Francis and Olivia if you need a new ride. Great people! I just picked up a new 2022 Ram Rebel!

I bought my used 2014 Dodge Journey at Auto Nation. Nick Thomas has been my Service advisor for last 7 yrs and it’s been such a great experience. Even when I have had major repair, Nick has made it an easy process. I’ll be buying my next vehicle here as well.

Everyone there was a class act. I was treated very fairly and was constantly checked on during the process. Financing and rates were better than I could have imagined with my current situation but my credit recovery is now even better. Thanks AutoNation for your upmost respect. thanks again Mohamed for the great care and fair deal.

Thanks Carl really good job getting my car up and running with zero hassles

Best experience we have had at a car dealerships. zero complaints. Josh is awesome!

Eddie over at autonation was great to work with! No pressure ever! He simply wanted to earn my business, not by selling the truck, but solely on the fact of selling the experience! Everyone I worked with was great! Jesse in the finance department worked his hardest to get me the best deal out there as well. If you work with them, they will work with you hassle free! Go down and see Eddie!

Will never go to this dealership for service ever again. Scheduled an appointment for an oil change after being there for over 2 hours they had not even started the service. I have never gone to a dealership for an oil change and had to wait that long. What is the point of scheduling an appointment if they are just going to do first come first serve. Worst experience ever

Let me start by saying I’m pretty OCD about keeping my cars well maintained. However, I’m also not one to go out and buy new either so I expect the used cars I buy to have some issues here and there. With that said, I have a 2015 Challenger SRT 392 and I recently purchased a 2011 Ram 1500 5.7L 4x4 and I’m more than willing to spend the money on initial inspections and maintenance to be performed by a local dealer. Unfortunately, I will not be returning to the Auto Nation Dodge North Phoenix dealer ever again!! To start with, in my opinion, it’s unacceptable to take appointments only tell a customer upon arrival that it could take up to 3 days to complete diagnostics. I’m fortunate enough to have 2 cars so being without one isn’t a big deal. However, for those who rely on a single mode of transportation, this can be extremely inconvenient. Second, when a service advisor doesn’t “ADVISE” a customer on work that should be completed, he’s not really doing his job. In this case, I bought a used truck that had a flat lobe on a cam shaft that caused a misfire and resulted in a check engine light. Since the front of the motor had to be taken apart anyway, o thought it would be a good idea to replace old parts that wear out with new parts. When I received my initial quote I was a bit surprised this wasn’t included at least as an option since there would be no additional labor involved. But I had to go out of my way to request a new timing chain, gears and tensioner. Which doesn’t sound like a big until you realize it’s almost impossible to get ahold of your “ADVISOR”. Which means I had to make a trip to the dealer, find the advisor and have a discussion about what I wanted. Finally, when I have a list of items I want addressed/ fixed, I don’t think it’s unreasonable to expect that EVERYTHING on that list is addressed!! Not only were there multiple issues that weren’t fixed or addressed, but my efforts in making a special trip to the dealer to ensure a new timing chain, gears and tensioner were installed was a complete waste of time as this was not completed due to a “MISCOMMUNICATION WITH THE TECH”!! Which I interpreted as there was NO communication with the tech about what I wanted. The “ADVISOR” apologized for the issue and said if those items needed to be replaced at a later date, I would not be charged for any labor. Only problem with that is if the timing chain goes bad, more often than not, the motor is trashed!! If this happens, I will be holding Auto Nation fully responsible!! To wrap up, I spent almost $7k on the issues that were actually fixed but still don’t have the piece of mind of knowing that everything I wanted done to ensure maximum reliability of my new used truck was done. So buyer be ware, if you go to this dealer, you might not get your money’s worth and no amount of money is worth a bad experience!!

Currently writing this while I have been wait for 3 hrs just to get an oil change! People who showed up long after I have been waiting were able to leave before I was. Not only did it take so long for them to get this done it took over a MONTH to make an appointment because no one answered the phone or returned my calls but when I was able to finally get ahold of someone they told me I would have to wait longer because they weren’t available. This is just one of a few things I’ve experienced with them since purchasing my car from them in March.

My purchase experience with Fernando was so great! No games and I got what I wanted for my car and got my dream car! Easiest car purchase ever! Thank you Fernando and Auto Nation!

This is my 2nd vehicle purchased through Autonation . Easiest experience ever, John is the best!! Absolutely LOVE my new Jeep!!

Nicolas Thomas is the best amazing customer service 100% recommended I am very happy

I have to count on my business vehicle functioning daily. If it were to go down it would create much complication and would be costly. Working with Nicholas at Autonation I know I'm in good hands

The service advisor, Izzy what is most pleasant and knowledgeable post on initial meeting to set up appointment and then during the appointment time. I really appreciate her kind and pleasant attitude. Autonation should reward her for her great service

I made a appointment for an oil change and the earliest they could get me in was today Thursday the 22nd, 2021 at 4:pm. I showed up at 3:30 and asked if I was planning on leaving it over night. When I said no, I was told that they’re 3 hours behind and they do not make appointments after 3:pm. I told the service writer I call in to make my appointment and the lady on the phone gave me the time of 4:pm. The service writer said they might not get it finished today. The look on the service writer face was basically “Oh Well”. Not happy and never going back.

I worked with Jose and the manager as well as the finance department and they did an amazing job of working with me to be where I wanted with the numbers ! Great service & Amazing communication throughout the whole sale , even after I left the dealership, stayed in contact with me too ! Shows how great their service really is!

we had two recalls and an a/c that stopped working. 4 days later nothing had been done. they said they could not recreate the ac problem but charged us $152when we told them we were picking it up in three hours. in the meantime we received three emails and 4 letters telling us to get the recall fixed quickly. the had no idea when parts would be in. we also were still waiting for a dash board cover since 2019. the fuel pump recall was about 8 months. we were told no cars were available to rent on insurance. we tried to ca the general manager. no response. our old service guy Rocket had been excellent. the new guy was apathetic and really did not care.

Three years ago I bought a 2018 Jeep Compass at AutoNation. The Jeep has already needed the engine replaced and even with the new engine is not a reliable vehicle. This Compass is literally a Fiat in Jeep’s clothing; I am trading it in. The only redeeming factor in this whole mess has been Carl Ross, my service advisor. I give Carl 10 stars for customer service. I give AutoNation 1 star because they sold me a piece of crap. As far as the car goes, no stars, the best thing for this car would be a can of gasoline and a book of matches….friggin’ POS.

This was the absolute worst experience I've ever had at this dealership and I have been coming here for years for multiple vehicles. The service provider I usually see no longer works there so I had to work with someone who did not know me or my vehicle and was not nearly as nice. Every conversation regarding what was going on with my vehicle was met with hostility. I was constantly talked to as if I was a child who knew nothing. They kept my car for a full month just to replace a battery wire. It only took that long because they lost my car and my keys for a few days after it was towed there and it would have stayed sitting in the tow yard, untouched, if I hadn't gotten a ride down there and asked about what was going on with my car, since they refused to answer the phone. They also did not listen to me when I explained the issue with my car. I told them when I had the car towed there that the issue was most likely the wire, but they had to take weeks to come to that conclusion on their own. And during those weeks they tried to sell me a battery I didn't need, replaced a good starter, and consistently talked down to me. Even my mother overheard a conversation I was having with the technician and asked me "do they always talk to you like that?" because she was appalled and how rudely they talked me. The entire process was extra difficult because I was not able to call and talk to any techs throughout the process. They told me I can only communicate with them through email. They told me and I quote "we are too busy to answer the phone, if you want to talk to me you have to email me". And even emailing barely worked because the techs weren't reading the full messages and it was like I had to keep rehashing the same questions and explanations over and over again, and that's if they responded to the email. At times I would have to send multiple emails over days before I got a response. I spent over $500 on rental vehicles trying to keep making it to work while they dicked around with my car. After all of this I know I will never, ever, be returning to this AutoNation location and I wish I could get my money back. I want to add that this all started because a sales rep wanted me to trade in my car and he told me to have it towed in and quoted me a two-day turnaround on getting the car appraised and traded in. He knew that the car was not running and promised me that I could still get at least $10,000 for it, since it was not a major problem. It was after that two days passed that I tried calling in to find out what was going on with my car and was getting no responses. I had to drive there and talk to someone in person just to find out they didn't even know they had my car and had no idea where my keys were. The technicians also told me that 2 days turnaround was a lie and they actually had no idea how long it was going to take to do a diagnostic on my car since they were so busy. On top of that somebody told the appraisal guys that the issue with my car was the engine and so they appraised it for $2,000 and that was before they even knew where my car was. So no diagnostic had even been performed, they just guessed it was an engine problem. Then I was told they would get my car in right away, do the diagnostic, and get the appraisal redone. That was a month ago. They also did not have any loaner cars and did not care about the inconvenience they were causing me by taking this long with my car. I drive 100 miles a day for work, so I had to spend hundreds of dollars on rental vehicles. The tech told me that I could get the rental vehicles covered under warranty, but he refused to help me contact the warranty provider. I tried for weeks to get a hold of the warranty people, unsuccessfully. When I told the technician about this he just shrugged it off in a "sucks to suck" kind of way and said it's hard for him to contact them too. I did finally get the appraisal and it is indeed worth the $10,000 I was originally quoted, but I'm so pissed at this dealership that there's no way I'm going through with this trade in.

When I brought my car in, it was making a strange noise that needed a diagnosis. I decided to wait at the dealership to find out what was wrong. I learned it was going to cost several hundred dollars to fix. After several hours of waiting, my car was finally ready. The Valet pulled it up, I got in and turned the key. Nothing. I had an instant feeling a dread. After all the waiting, my car was not starting. Then I realized, It Did Start! It started up so quietly and was running so smoothly that I couldn't hear it or feel it. Unbelievable! It continued to start silently for the next two days. Now, I can hear it start very quietly. The engine is still running silently. The very talented auto service technician did a great job!! Maureen, my very attentive service adviser, was professional, helpful, friendly, kind, as usual. This was an expensive repair for me, but the payoff was amazing. I didn't know cars (other than electric) could run so quietly and smoothly. I think it might even be quieter than when it was new. Yeah, I recommend this place!

I had an excellent service experience this week at AutoNation North Phoenix thanks to my service advisor Carl Ross and their service technicians. My Ram 2500 Power Wagon had preventative service on the suspension, engine, transmission diagnostics and fluid changes in axles, transfer case and engine. I’m happy we bought this vehicle new from the dealership in 2014 and we’ve had an great relationship servicing it here. I hope our next purchase works out with them as inventory is so hard to find these days. Thanks again, Dan Horton

Maureen was excellent! I went in for 2 recalls and she got everything done very smoothly!

Received safety recall but was told no ETA on safety part being available. You’re better off finding a company who will stand behind their product and who considers their customers’ safety a priority. Horrible, horrible service. Buyer beware!!!

Everything worked as promised

Great customer service, friendly smiles.

I like writing good reviews, seldom do I write a bad one, but sometimes we need to be warned of a horrific experience. I'm WAS a loyal customer of three years. I had that gut feeling from the beginning that this place didn't feel conducive to my trust and liking. I continue to give the benefit of the doubt. People, we all need to listen to that gut feeling. The employees and techs look MISERABLE. There is very poor customer service (except for the greeter who was the shining star of the whole last experience.) I bought another, used vehicle and on the day I bought it I scheduled an appointment, online, a week out, to have it inspected for any issues. At that time I had picked a few concerns because I figured they would check everything out for me. I don't know anything about how a vehicle should run and thought they could let me know if there was something that needed attention. I arrived early for my appointment, they where already busy. Totally understandable, but everyone behind me was being helped. When the rep finally came over to me, he asked what was wrong with the vehicle. I let him know I had an appointment and chose the concerns when I scheduled. I explained I wanted a check up to make sure everything was good on the vehicle. Then he asked why I was bringing it in and what was wrong with the vehicle. He had the information already printed out and right there infront of him but I was being questioned regardless. I said maybe the A/C ... well that was going to cost me $150.00, even with out anyone looking at the vehicle. Really???? How am I supposed to know what's wrong with the vehicle, that is supposedly their expertise, right? I was bringing the vehicle in so they could help ME and look over the vehicle and tell ME what was wrong with the vehicle. Since I didn't know what was wrong with the vehicle, they couldn't help me. I will never again bring a vehicle here for service. Nor will I ever buy a vehicle from here. I will make sure all my friends and family stay away from this location. And then I found this email that shows they cancelled my appointment ... Super funny, since I was there, on time, willing customer for service!! Again ... REALLY??!! From: Appointment Notifications Sent: Monday, June 28, 2021 10:23 AM To: Subject: Appointment Cancellation Confirmation Dear APRIL Your appointment for the 2010 DODGE on 6/28/2021 10:00 AM has been cancelled. For more information, please contact us at 6025042200 wentworthe@autonation.com. AutoNation Chrysler Dodge Jeep Ram North Phoenix 16406 N 26th Avenue, Phoenix, AZ 85023

Took our vehicle in to get routine service done.Service advisor Sam was very friendly and service was completed in the time we were told it would be.

I have a 2016 Ram Big Horn with the Hemi engine. Last year I was having issues with my transmission overheating in the summer going up sunset point . The transmission got as hot as 260 degrees and I was told by AutoNation to pull over and let the transmission cool down to 200 degrees and then proceed to Flagstaff. This occurred several times before I was able to get into Planet dealership in Flagstaff. The service there was terrible and would not recommend them at all. This summer the transmission started overheating again and I took it to Auto Nation where I was told this is common however RAM does not see this as a factory default. Auto Nation recommended to me what they have been doing for other customers which was to replace the A/C condenser with a dual A/C condenser & Transmission cooler which was going to cost me over $800.00. This work around worked however I still feel that if I cannot get my truck up a hill in the summer heat that there is an issue with the truck and RAM should have addressed and paid for the fix. Another concern I have is when I purchased my truck, I purchased Oil changes and with the pandemic it looks like I will end up with unused pre paid oil changes. When the Customer Service feedback team contacted me I mentioned both of my concerns above and he told me that he would look into them and get back with me. Unfortunately I never heard back from him. very disappointed. My service Advisor Maureen Works has done an excellent job and I would recommend her to any of my friends.

People were nice, but I think it is ridiculous I had to pay for a service related to a recall. Recall on keep requires an oil change to read if there is a problem and I had to pay for the oil change. A different keep dealer said I shouldn’t have paid

If you need work done on your vehicle take it to auto nation they are very nice and friendly and they do fantastic work

Had a wonderful experience buying my 4xe. We worked with Chuck and this is the 4th vehicle we have brought from him. Would recommend him to anyone!!!

My salesperson John Senter was amazing! He had the perfect vehicle for me with all the options I was looking for. He took the time to explain every aspect of the vehicle, financing and my trade. John made the buying process easy and got it done in a very short time. Love my new 2021 Jeep Grand Cherokee! I highly recommend John Senter at/ and AutoNation for your next vehicle.

Always friendly outgoing and informative and super tempting to leave with a new vehicle every time I go for service

had a appointment to check my ac on sat...as of Monday night still not looked at my car.said 1st thing Tues morning...by Tuesday night they could not work on it for they had no technicians to do it until friday...its 117 all week without ac.. thx

They could not have done more. The service was quick and they went above and beyond to make sure I was satisfied.

John was very professional and caring. He did everything right. I love his personality and work ethic. This is our second vehicle we have gotten from John and I would recommend him anyone looking for a vehicle and I will go back for a 3rd vehicle when its time.

It's always a pleasure to bring my car in for maintenance or a problem. Whatever the case, I'm always taken care of. Nick my advisor always has my best interest in mind.

It's always a pleasure to bring my car in for maintenance or a problem. Whatever the case, I'm always taken care of. Nick my advisor always has my best interest in mind.

Overall my experience was good, they treated me well and were there for anything I needed. Also help me answer any questions I didn?t know about my vehicle.

Service Department was efficient and friendly. Great place to have your car maintanenced!

Great service everytime! My only complaint would be the amount of time you have to wait for routine service(oil change) to be done when you have a appointment set up already.

Marcus was very helpful. I love my new Jeep!

Excellent customer service in the service department

My service advisor Maureen Working is fantastic. Always does an excellent job

First time there I was pleased with the service staff and would recommend them to people I know

This place is horrific corporate mess, and stay away if you can. Sales is basicaly incompetent bunch, where you will waste a day, and they will still be incapable of completing the sale, cash in hand. But God help you if you need any service/repairs, or added acessories from their service and parts department. Holy cow!!! Two-2 months to try to schedule thousands of dollars of service work and upgrades, cant even manage to set you up with a rental vehicle. And then after 2 months they call that they have loaner, but can you be here right away, because they cant hold the rental for you. This place would be much better if they had some robots and vending machines dispensing cars, as that would be a huge improvement-not sure how they even mange to survive with zero customer service. Fortunately, there are still privately owned Ram dealers down the road, where they take pride im customer service. Too bad that you cant give them zero stars for rating.

This place is horrific corporate mess, and stay away if you can. Sales is basicaly incompetent bunch, where you will waste a day, and they will still be incapable of completing the sale, cash in hand. But God help you if you need any service/repairs, or added acessories from their service and parts department. Holy cow!!! Two-2 months to try to schedule thousands of dollars of service work and upgrades, cant even manage to set you up with a rental vehicle. And then after 2 months they call that they have loaner, but can you be here right away, because they cant hold the rental for you. This place would be much better if they had some robots and vending machines dispensing cars, as that would be a huge improvement-not sure how they even mange to survive with zero customer service. Fortunately, there are still privately owned Ram dealers down the road, where they take pride im customer service. Too bad that you cant give them zero stars for rating.

Good experience from service representative Very thorough

One of the greatest service writers I have come across been to a lot of dealerships the service writer went far beyond what she needed to do to make sure that my car was taken care of in a timely manner and did a great job thank you very much

Took the vehicle in for an oil change and a basic inspection. It was recommended that I replace the air filter also, which I did. It was also discovered that the two batteries in my Pacifica needed to be replaced. Since I had a dead battery about a week before I took the vehicle in for service, I said okay. They were replaced under warranty. I think that my service representative, Nicholas Thomas made sure that what was needed on my vehicle was taken care of.

Great experience with the people at Auto Nation, professional and polite, they made the car buying process quick but efficient, but not pressured. I would highly recommend this dealer to friends in the future!

Izzy was an amazing service advisor. She went above and beyond to assist me.

Great Service Department. Easy to deal with. Knowledgeable and honest.

If I had the option for no stars I'd choose that. They kept my vehicle for a week. I came in with one concern and was given an additional 15 item laundry list of work that could be done totaling over $6000. When none of the other items were of concern and after I took it to another shop all the items still had a 2 year life span on them. I received no phone calls for updates, I had to call every time. Was told 24 t 48 hours just for the inspection when I made an appointment. I patiently waited the entire 48 hours before I called for an update. They needed to check my warranty that was on a Friday. I did not hear anything from them until I called the following Wednesday so I was very patient. When I called the direct line I was given I was greeted with a voicemail they no longer worked there as of the day prior. Unless you want to be without a car for days, receive zero customer service and be taken advantage of financially I would stay away from this service department.

Great experience. I will continue to use this facility.

service on my 2017 Dodge was great! Nicholas was courteous and very helpful.

Excellent service. Stephany was amazing. True to their word!!

When I showed up for my maintenance appointment, I was advised I wasn't on their schedule. Per their records, my actual appointment wasn't for another month. Since I went by the date and time indicated via text message, they were able to fit me in and serviced my car in record time!

Very simple process. No haggling or negotiations. They presented me with an offer and allowed me to make my own choices. Overall, I was pleased with the experience.

Carl did a great job with my Jeep?s maintenance again! I will continue to bring my business to him!

Took 2016 Ram in for a issue with my Unconnect system. Uconnect said it was an upgrade that the dealer would do... After pne and a half day they couldn't get it to upgrade. Was told they would have to check with higher ups for help..Haven't heard back yet. We have always been pleased with the service we haver eceived here so I am hoping they come through.

Had a recall on my new 2021 Ram Cummins and was able to get scheduled promptly and get the issue solved. Mu service advisor Izzi was on top of things and made sure I got my truck back clean and running.

Great staff, service department was very helpful. Representative Nicholas Thomas and service manager went out of their way to get my 2018 hellcat back on the road after breaking down on a trip from California to Texas. The parts were shipped overnight and the car was up and running the next day. This to me was outstanding service as most local dealer did not want to see my vehicle till the following week and that would have ruin our trip/vacation. Again I’m very thankful to have brought my car to auto nation definitely 10/10 for service.

My AC stop working, My service advisor got me in right away and by end of day it was ready. Our service advisor Nick is the best.

Prompt, courteous and helpful

I dealt with car salesman Francis (Manager, Gaston) I arrived with my TrueCar offer and a exclusive bonus cash offer to get the best deal out the door. Francis agreed to honor both of my offers and recorded the offer code (MC2827622372) to come and find out I got the selling price for a lot higher than the TrueCar offer and did not even apply the Bonus cash offer that I was entitled to. I confirmed with other local dealerships and was told I in fact got con by the dealership personnel. I called to try to get a hold of Francis and ask the questions on why they didn’t apply or even sold me the car for the price they said they would honor he was no where around, when I spoke to (manager) Gaston and I question him, he said he didn’t know anything about it and that he didn’t know what Francis had told me to come to a deal agreement. I thought I was paying the taxes and fees of the extra thousands I got cheated out of. Correctional officer and these guys here are [non-permissible content removed]!

Service personnel found the problem quickly and resolved it. Thank you

Rocket and the mechanics did an excellent job of getting my service for my 2019 Ram. Rocket explained all service due and had the work done-including a wash-in no time.

Rocket was Awesome, kept me informed during each step! Huge thank you to Rocket.

Less then 1 month into owning my new vehicle the check engine light came on. I took it into the service center and was told that the repair needed was not under warranty. How is a repair to something that caused the check engine light to come on not covered by the 90 day warranty given when you buy a vehicle? I was i able to talk with them and ended up only paying for half. It was 250$ spent before i even made my first payment. And on top of all the they didn?t even wash my vehicle when they were done. There were greasy black hand prints all along the front.

Great service manager, pleasant environment. Professional and helpful stuff

Service is great. Maureen was my advisor, she’s courteous and pleasant to work with.

The service was excellent. I would recommend going to AutoNation to Familia and friends.

I?m new to the Ram family and my first visit to the service center was awesome. Carl took great care of me and my truck. He completed everything I came in for. No hidden costs. Explained everything in detail. He was honest and professional. I?m so happy I finally found a service center and rep I can trust.

Got me a good deal on a brand new Wrangler, were supportive and flexible from start to finish!

I always get good service when I take my car in for the services it needs.

I received excellent service when I took my Jeep Wrangler in for service. My service advisor (Sam) was very upfront and informative about the process and expectations. He even pulled it in after service was complete and it started to rain. Excellent customer service!!!

Rocket was very friendly and updated me with everything going on with repairs needed as well as when my Jeep would be ready for pick up

My salesman John Senter was awesome!!! My car died due to engine damage and I called John, who lives in my town, and he found me the perfect car for my needs!! Transaction was smooth and fast! He even delivered the car to our house!!! A lot of friends have bought cars from John! He is totally honest, knows his business and will help any way he can! He cares for people and it shows. A friend for sure!! When the time comes for my daughter to get a car, we know who to call!!

Great service! Thank you to Nicholas for going above and beyond to ensure I had a good customer experience.

I was amazed that every one in the building was calm and polite and most of all very nice. I have the worse credit in the world, I don't know how the finance team was able to get me approved for a vehicle I'm so grateful and thankful for Autonation. This was a miracle

Nate was very polite and helpful. We appreciated Nate’s assistance. The vehicle was fixed and we were offered options as we had a wedding soon and a loaner was provided if had to go to Las Vegas. His flexibility was greatly appreciated. Keith

Nicholas is my contact here and always goes out of his way to make my experience the best he can! He is definitely an asset to this company! I will definitely go back in the future for anything I might need ! Jeff Roeder

Chuck Brewer and the team at AutoNation made my recent Jeep Wrangler purchase a fun, positive, experience. Friendly, helpful, and professional--they have earned my highest recommendation!

the service was quick and my advisor, Rocket made sure to tell me everything that had been done and when I will need to be back. he was friendly and made me feel very comfortable!

Service staff is great. My problem with this dealership is that they don’t offer a courtesy vehicle for me to drive whenever I have to drop my Jeep off for all day service. My 2019 Wrangler has had to be serviced a lot over the past year, and I’ve spent probably over $250 on transportation that was supposed to be covered under my Jeep Wave perks/benefits as a free rental for each service visit. I would’ve switched dealerships a while back if it weren’t for the service issue being a recurring one. It all leaves me wondering if they’re fully servicing the vehicle each visit, or if they’re rushing to just give it back to me each day so as not to keep it overnight as it probably needs.

It was great from the time we called till the time we drove off in the1500 Ram I really enjoy my truck and look forward to enjoy it for a long time

It was a pleasure buying from auto nation.. hassle free..friendly sales people and very knowledge with Dodge products

Basic service done on Ram Easy process but little time consuming for oil change 2hrs with appt scheduled

Great service writer (Carl Ross), I will come back. Thxs, John Corella

Repair was completed same day. Clear communication of the problem.

Very professional employees. Was a good experience.

Nicholus, has always been my go to, but I have been treated well by all others. I have been to many service departments and there always seems to be a problem, but with Nick, he always gets it done. I'm not always happy because there is something wrong, but for safety matters and the fact it would be more costly if they didn't catch it, I'm thankful. There never has been unnecessary additions and costs like a lot of services departments. Thank you

Nicholus, has always been my go to, but I have been treated well by all others. I have been to many service departments and there always seems to be a problem, but with Nick, he always gets it done. I'm not always happy because there is something wrong, but for safety matters and the fact it would be more costly if they didn't catch it, I'm thankful. There never has been unnecessary additions and costs like a lot of services departments. Thank you

I was not allowed to buy the car without purchasing the $3000 warranty

The service.. thank you Maureen for being so kind and compassionate. see you in 6 months!

Great experiences purchasing multiple vehicles from John Senter. Would highly recommend him and this AutoNation. Wouldn't buy a new vehicle without him.

Maureen did her usual excellent job. As I mentioned to Steve when he called to ask how it went I indicated I thought 4 hours was a little long for what was scheduled (oil change & tire rotation). I have always had good service at this facility (10 years) & consider this a “one off”.

I've had my vehicle, a Mazda CX-5, for a little over 3 months. Last week my steering wheel locked up, headlights were flashing on and off, and gas pedal stopped working all while driving on a highway at night. My battery completely died. The next morning we popped open the hood to find that the serpentine belt was completely dry rotted and had split in half vertically and horizontally - crazy, I know. Needless to say I had to replace the belt and battery. This is something I would have expected to be checked in Autonation's "125 point inspection". I wish I would have checked before buying the vehicle so that I could have had it replaced and fixed earlier - I would be cautious trusting that everything is checked. My mechanic confirmed this is something that would have been apparent when I purchased the vehicle. So, just be careful!

Sam customer service rep was great Repair was airbag recall

Great customer service. Good honest salesman. Worked hard to get me the vehicle I wanted.

Had a pleasant experience with Jose our salesperson. But when it came to dealing with the first finance person, he had an attitude and would not put on a mask after my first request and threw a tantrum. But a day later dealt with Jesse and was able to sign safely. If it was not for Jose, I would not have returned.

No games. Great service. Friendly employees. It was a smooth visit and I highly recommend.

Nathan was very thorough in checking my car during the intake process. Everyone was friendly and very professional. I was very satisfied with the work that was done on my car.

Good. Work was done in a short time... And was happy ? with everything

Had a leaking windshield washer fluid pump still under warranty. Just as I was about to take the car in, I noticed a loud grinding sound in the brakes. AutoNation diagnosed the issues, got the warranty work approved, fixed the leak, and put on new brake pads in two days. Izzy Alikadic was my service consultant, and she kept me updated on all the steps throughout the process. Brake repairs are not under warranty but Izzy was able to get me a small discount on the price, which was a nice added touch.

Service Rep Izzy was Amazing! My appointment time was 7:40 and I was out in an hour. The company even washed my vehicle.

AutoNation on Bell road has the worst service department hands down I would recommend anywhere but there. Too bad they got rid of the employees that actually cared about their customers AutoNation you don't even get one star. This has no reflection on my Dodge ram . So if you're looking for a Dodge ram highly recommend it I love it just would not be ever buying from that dealership again nor will we be going back to the service department. They are a joke. Some of the rudest management and GM I've ever had to listen to. Shame on you AutoNation.

After having problems with my brake system for over 3 years Carl the service writer finally listened to me and solved the problem. I was dismissed by two other service writers who put me in harms way by not solving the problem. Thanks Carl.

Easy purchase, friendly staff, and a good experience.

Updated - svc appt 6/09/22: Having been to this dealership and service several times, this time was for my Challenger. My original appointment was with another service advisor and on arriving, they turned out to be short-staffed. Carl stepped in to assist who, quite frankly, is awesome. His knowledge is on par, very fun and nice, provided great information, fixed my account to reflect both cars and overall made the experience enjoyable. I would give him 5 stars for his knowledge and customer service. The service center could use some attention in terms of backfilling. Service appt 3/29 with a new advisor. Carl Ross was thorough, direct and provided quick responses. He also addressed my concerns and provided a detailed report of my vehicle. While there is no shuttle service at this time (can make it a little challenging if you don't have a ride to/from), the service was performed exceptionally well and I appreciated the response and dedication.

Great service and there are fast

I purchased a 2021 Rebel technically blind, the truck was listed but not in the lot since the General Manager decided to get it for the weekend so I agreed it will have 521 miles on it(not sure why so many right) so this truck will be delivered to my home(3.5hours away) the next day. Next day comes and the truck has a little more than the mileage said and a damage windshield. Long story short it made feel like I was getting a used truck instead of a brand new one. My salesperson was great! me personally I've been in the sales role for more than 13 years and Courtney T was not pushing for the sale at all but, making valid points to have a little of leverage and most important, she actually deal with me via email most of the time which no one does! In the other hand finance rep Jessy was very pushing for selling of course the most he could after agreeing to a deal with salesperson. Next day I finally got my truck with a brand new windshield and I knew at that time why they weren't able to bring the truck to me when we closed the deal it turns out, the General Manager went to a trip to Las Vegas and of course they did not delete their paired phone or destinations on the Uconnect. Overall, I will follow this salesperson anywhere! whenever Im looking for a new car however, never again at AutoNation dealership

Service appt 3/29 with a new advisor. Carl Ross was thorough, direct and provided quick responses. He also addressed my concerns and provided a detailed report of my vehicle. While there is no shuttle service at this time (can make it a little challenging if you don't have a ride to/from), the service was performed exceptionally well and I appreciated the response and dedication.

Great service, best service experience...thank you Izzy for the attention to detail!

I called on 3/10/21 and told the service center that my check engine light came on and after verifying the error code at a couple of locations close to me I needed the clutch circuit switch replaced and please order the part and I set up the appointment for 7 am on March 20, 2021. I advised when I made the appointment that I could not drop off the vehicle that this was my only vehicle. She told me that she would have Carl order the part and that 10 days was plenty of notice. Contact was made both 48 and 24 hours prior to my appointment reassuring me all was ready for me. Upon arrival Carl greeted me told me he had no one there today to look at my vehicle and that before anything could be done he would run a diagnostic on it. No the part was not ordered. I was told at 7 am that it would be after 1 pm before he would know anything. But would “bump” me to the front of the line. He said that the service manager Steve Rogers was out sick and would call me concerning the matter upon his return. At 11:30 am it was confirmed that yes the switch had gone bad and needed to be replaced and I could leave my vehicle there until Tuesday when the part would arrive or bring it back. I live over 20 miles away and was very frustrated with the fact that I requested the part to be ordered 10 days prior. That I had to wait and make repetitive trips and yet the service manager Steve Rogers never called me on this matter or a matter I had in February with damage to my personal property while getting a oil change. What ever happened to listen to the customer? The Customer is always right? Poor customer service is all I can say!

Carl, my service advisor was awesome and got my car in for the needed service quickly and efficiently. Carl is always helpful and professional and takes care of any issues or quesrions I have.

Always friendly service. Fast and easy scheduling. I can usually get in within a day or two.

Easy and fast

Handled quickly and capably. Service representative went the extra mile to deal with the problem

They were very busy, but they still took carem of my problem very timely - thanks

Kenny in the service department took good care of my car and made it a simple process for me

Overall a good experience. Brian our salesman was very responsive and knowledgeable. We never felt we were under pressure. We felt the value agreed on our trade in was very fair. The only criticism was the whole buying process took a very long time. I think this was due to a busy couple of days and a shortage of finance employees at the time.

I tried to drop off my vehicle after 6 and before 7 pm, which I was told was ok. After waiting for a service writer, I asked if I would get a receipt for my car. Ishmael was kind enough to perform a small dance move while informing me they were off the clock. I left.

I have to say by far the best customer service. I came in from El Paso, TX and was treated with such respect. My salesman Fernando had great communication with me from day one and was transparent in the entire process. I plan to do business again with you all in the future. Thank you again. I now see your dealerships aren't just about numbers but caring for the customers and there needs unlike my previous experiences.

Took my Cherokee in for oil change and recall and I don’t think they even did the oil change, the previous visit they didn’t get the oil cover under car secure and now that is broken. Had been charged a few times for tire rotation which they didn’t do so had to buy new tires. I have 10 oil changes from when I purchased the suv, if wasn’t for that I would not take it there.

Services done on time and car washed upon return of vehicle

Let’s Give this place a 5 STAR Rating Please, They deserve every bit of it. I have been a long time customer and my most recent vehicle (2018 Ram 1500 Rebel) is my daily driver, No vehicle is perfect and each vehicle will experience some type of Minor or Major breakage (Expected, Hence a Platinum Warranty), Its not about what happens but how those issues are handled. Recently I have experienced some major transmission issues and hands down, their Service Department (My Rep: Maureen) has been on top of it. I actually was contacted by the General Manager and Service Director to work through some of the bumps. They take their business relationships very seriously. As a Business Owner Myself, I have to give it too them, they really care for what happens with the “experience” of the customer (myself in this instance). 5 STARS All Day! My next vehicle (TRX?) will be through them in the near future. My vote is to go with this Dealership all day. You won’t be disappointed. 🇺🇸😎🇺🇸😎🇺🇸😎🇺🇸

there service department people do not get back to you after you call in and leave messages. they missed repairs I told them check on and had my truck for 8 hours for a simple oil change. I had to go down and check on it because they would not call me back!!!! They are really getting bad.

Service department would not return my 4 left messages and had to go down to find out what was going on with my truck service after they had it for 8 hours. And also did not make all repairs.

It took several weeks to get my car back, however the problem appeared to be fixed. Immediately after leaving the lot I noticed my car was pulling to the right and there was this clunking sound coming from the front and the back. I was hoping it was just something that needed to be "worked" out. It became apparent that wasn't the case and now I have another appointment for them to check their work. Very frustrating because I paid a lot of money to have my issue resolved not to mention the money spent on a rental car just to have to turn around and drop it off again.

Maureen was my service advisor and was wonderful. I told her I would have to UBER home Available. Knowing I lived so far from the dealer, she went back and asked the service technician if they could fix my recall immediately so I did not have to pay travel fees. She is amazing.

This review is for the service dept. For the manager Steve Rogers specifically, as no one actually knows what his job functions are, or how he keeps this job for years. If you have a complaint, or feedback about crappy service he does nothing about it. Not even takes it into consideration for next time. I have brought my vehicle in for service because it stalled out and no one could explain why or was able to fix the issue for over a year. Surprise that this month I get a notice for recall for that same issue that I've myself and others all over have been complaining about. Brought the vehicle in for the recall service, they did what they did and I still have to bring it back 1700 miles later to see if they can find anything. Steve called me back as a follow up after my visit just to tell me an email is coming, and when I brought this up he was clueless and knew nothing that was done to my vehicle. He said he just called to make sure I do a survey. How as a manager doing follow up calls are you not familiar or knowledgeable about what had occured/service provided to the customer before calling the customer and telling them to take a survey? He didn't take the time to read, or tell me to hold for a moment so he can get familiar. How do these people get in the field they are in and they have no customer service or people skills? This is my second interaction with him and I really could've done without 🤦‍♀️

I purchased a vehicle here and it has been in the shop longer than I have had it. They give you a 90 day warranty, but refuse to fix anything wrong with the vehicle! This is the worst experience I have ever had. And I will not go back here and I highly recommend no one going there to purchase a vehicle.

Professional, and friendly. I would recommend them for quality service.

Great and timely response when I called to make the appointment.

Excellent dealership! Customer always comes first. Carl Ross is an excellent and honest advisor.

My car was checked out service and repaired on time as promised. Great safe atmosphere .

very great service r by all at this dealership John Center and the finance team made it possible for me to purchase two cars always a great experience at AutoNation Fiat

Service representative- Maureen Working is great to work with.

They were very professional in taking care of our Jeep. They were accommodating in making sure to follow our requests. It was a very good visit. Nick is the agent that took care of us and he is very good and appreciated.

Both times I?ve taken my truck here I?ve had a great experience. Carl and Gil really took care of me

Fast and easy to purchase the new used car got exactly what I wanted to purchase. I am excited and thankful that I was able to have purchased this vehicle. I would refer a friend to go the same place and person to apply for a car.

I went in for an oil change. It was a little early mileage wise but it was one of the no cost ones. The service advisor said they would also do tire rotation and inspection of my 3500. I waited in just over an hour I was back on the road.

Worked with Bryan to buy my new 2021 wrangler. We got to where things needed to be and I got back in a Wrangler. Super happy and really got a great deal. Stop by and see him if you’re looking for a new ride. 😊

Nicholas is a great service advisor.with great d=follow up.

After receiving a request to contact the General Manager of the dealership, I was sent to voicemail. The world has become leave a message and not personal/ customer friendly, because to buy a car we all have to work and to take the time from my job to call you and have to leave a message is not acceptable because you are going to contact me on your time and not when I have the time to discuss the issues. Get my phone number from your service department and call me please

Absolutely terrible service. Zero communication on their end. Do not recommend at all. Went in to diagnose a problem. They kept our car over the weekend without updating us on the service. When I called on Monday morning to get an update they said they will have a technician working on it when they get in and will update on the findings. No response so I call late afternoon and they say they are going to keep it overnight again and a manager will look at it the morning and they will call right after. Did not receive a call, so I call mid-afternoon and they say they don?t know what?s wrong and asked if I wanted to take the car back and it was so late in the day that we couldn?t go in same day so the car had to stay overnight again. I had to call them 4 times to get updates and leave a lot of messages. Not once did I get a call back from them explaining their findings. Absolutely terrible communication, especially for holding the car for 4 days. Also, upon pick up, very few employees were wearing a mask. When picking up the vehicle an employee laughed out loud after the vehicle was described so seems like they don?t know how to handle things professionally.

Service needs a big face lift. Tire display is extremely dated. Customer lobby is very drab compared to any repair facility. Dealership showroom is very cool! Best staff every, truly care about their customers.

I found a Jeep on line that matched all my options. I called dealer to verify the vehicle was available and all my phone conversations were very professional. Chris Y. answered all my questions and helped me negotiate a competitive price on my new Jeep. I did this all on line and over the phone. I had a very smooth and efficient experience during the delivery of the vehicle. I would highly recommend this dealership.

Brown was great. Really helped me out especially with getting insurance (: as well as my gas tank not opening he was accommodating

Took my Jeep in because when I hit a bump it shook horrible the first time and thought they fixed it but they didn?t. My husband took it back in because of the same issue and found out they never looked at it the first time. So, they ordered the part and when the part came in they did not call us. I almost had a wreck one morning, because I hit a bump and had to pull over because it shook so bad. I immediately went to the dealership to talk to the service manager. I told Scott (service manager) what had just happened and asked when my part was coming in. He said it was in!!! So I asked when did it come in. Mind you we took the Jeep in the first week of February. He said , ?it came in on the 15th of Feb?. I told him no one called us to let us know and asked what was the policy for calling customers when their parts come in? He said , ?they have no policy?!!!? I told him the day was the 24th so that was a week ago and that wasn?t right or fair. My Jeep was taken care of but I will never go back to this dealership, because they don?t have a policy about calling you and they don?t take it seriously. I asked Maureen, my service rep, why she didn?t call me and she said, ?they are so backed up?, and left it at that???

Carl was great! Didn?t upswell me anything and took care of all my concerns, he is awesome

Always excellence service.

an ongoing problem that the service rep Maureen was so good, that she even contacted the previous repair shop, to make sure her tech did not make the same mistakes. This shop has earned my business.

Saved about $3000.00 by purchasing from this dealership

I pay extra money a month for a warranty. I had my car towed to get fixed at the dealership and they had my car for 3 weeks with no answers. Finally I had enough they made me pay fees before releasing my car and they didn’t even work on my car. I would never recommend anyone to do business with this dealership.

Ask for carl he is wonderful and honest . Its so hard to find a good serviceman but with Carl you cannot go wrong . Thsnk you carl for all you do i appreciate everything.

Easy to work with, price and service was great

Allis good with the service but low tire light was on and no one took care of this?Both front tires only had 34 lbs of air.

Steve and Carl are absolutely the best!! The customer service is excellent.

The prices are fair and no haggling makes it a good experience. Our salesman Josh was very helpful and good to work with. However, there was one issue that needed to be addressed after the sale and the sales manager has not been very responsive to quickly address the issue.

Wonderful experience. I found the Jeep that I ended up purchasing online and was planning on going to Phoenix about 3 weeks later, but instead had to make a special trip meeting my husband to sign all the paperwork and drive home my new ride.

I will never take my car there again. I will never take my car there again. I will never take my car there again.

I had to get the roof of my convertible repaired and my technician was very thorough and communicated to me what was happening during each step of the repair. Parts had to be shipped from California and i feel like they repaired it quicker than I was expecting. He gave me a worse case and best case scenario so I wasn?t shocked when the bill arrived, which i appreciated! Very friendly and helpful during an experience which no one really wants to find themselves in - having to get their car fixed!! Side note - I have also purchased two cars at Autonation before, and I won?t buy a car anywhere else now. They are so transparent and the most honest car dealership i have come across here in AZ.

Buying my car from auto nation was the biggest mistake. I have been lied to , misled, ignored and much more!!! I would NEVER recommend auto nation to ANYONE!

I brought my car in for service because my battery light was on. I also had a factory recall. Maureen took the time to answer several questions and never made me feel rushed. I also requested an alignment because my steering wheel was shaking. When I picked up my car she advised me that the shaking was from bad tires and I didn’t need an alignment. Pls he went the extra mile to show me the problem.

They did a good job on my truck!! Thank you so much. Keep up the great work guys

Nicolas is extra special service writer. he goes the extra mile to make sure its fine right and your happy. he also hustles. no slacker here. great guy

The service department is top notch every time. I've recommended my family go to AutoNation Phoenix for years and had the opportunity to purchase and have my 'fleet' serviced here. Always a pleasure to pick up my vehicle whether repairs or just oil change. Highly recommended!

Ismael Vizcaino, was excellent at all the time, providing information and great support.

Very poor customer service. Very disappointing Representative was not empathetic or helpful.

I dropped my car off for a factory recall the night before a 7am morning appt and it wasnt even started let alone done during the window I had to pick it up (3-4pm). I was a little annoyed but my service rep apologized and said that as long as I could get there before 9pm, he would put my keys at the sales desk for me which I appreciated! When I go to pick up at 730pm, i spy a red diesel wrangler I drooled over and the sales rep was quick to help me get my keys and locate my car. they even washed it for me! I learned they were hit really bad with covid and the service dept is missing a ton of guys so I just wanted to give a shout out to their dedication to at least finish it same day and help me pick up when I could arrange another ride there.

Amazing! Costumer Services is great. The lady that assist me is AMAZING! I don’t know her name, but she’s always in service department, assisting the people that come in with there vehicles.

good service .

Was given a great deal on a new 2020 Ram 1500. I recommend you buying you vehicles at Autonation.

I wasn?t going to post a review but after the 4th email asking me to, I figured I would. I Asked the gentleman that wrote up my service ? Please make sure they don?t roll down the windows, the windows were tinted earlier this morning?. He replied, ?I will, I don?t know why they would.? When the car was finished, he walked me to the car and of course, the drivers side window was down. In addition, there were dirty smudges all over the steering wheel as well as the driver door armrest, driver seat and seat mounted armrest. The tire pressure recommended on the placard is 38 psi front, 30 rear. They were set at 35 all the way around. The waiting area was clean and the people were friendly. I?m not a fan of the actual service of the automobile and the way it was treated. This was my first and last visit.

* Service Department* Called to schedule an appointment for my Ram 2500 Diesel and let them know it was due to it having an oil leak, They asked me when would I like to drop it off as they could get it in as soon as the next day. I told them I use my truck for work so I would like to drop it off on a Friday if that was okay, was told that would be just fine, was scheduled for Friday at 9 am and told me who my service advisor would be. Showed up on my scheduled time and was told by the service advisor that an oil leak will take 24 to 48 hours for inspection, told him that I don't understand I have an appointment and let the person over the phone know why I was coming in so why do I have to wait longer I thought that's why appointments are made. Service advisor said well I can do my best to try and get it looked at today but it's normally 24 to 48 hours. Since I had already took the day off I told the service advisor please do what you can as I use my truck for work and if I was told from the beginning about the inspection time I would have made other arrangements to drop the truck off a different day. Service advisor said he will do his best. On the way home I got frustrated as the point of an appointment is a place setting time aside for an individual so an issue can be looked at. I decided to call the shop and ask to speak with a manager about this issue. If you call "GOOD LUCK " getting a hold of ANYONE everything goes to voice-mail trying to get a live person once your vehicle gets dropped off is IMPOSSIBLE! Since I was back at home I decided to just give the service advisor a chance and see if he could work it in for inspection. I did get a call at the end of the day to let me know they put my truck up in the air and they did notice that there seemed to be some sort of leak but they couldn't tell from where until they pressure washed it and since it was the end of the day they will let me know on Monday. At this point I have no choice so I agreed. On Monday I got a phone call in the afternoon letting me know that I do in fact have an oil leak and they will put me into a loner truck until it is repaired. Awesome that's a nice customer service, went down picked up the loaner. Well several days went by so I called to see how the truck is doing (Have to leave a message) No call back Friday rolls around get a phone call from the service advisor letting me know we should have your truck done by the end of the day, if not he works on Saturday and will call me then to get it. Perfect! Well No call either day so Monday comes and I call once in the morning and then in the afternoon leaving messages asking if my truck is completed? I happened to be in the area so I just stopped by. Not only is my truck NOT completed but they just pulled it in to START working on it. The service advisor told me that I had an extensive oil leak and they had their master tech on it, told him that's great but you told me that it was done! Service advisor then said Well you are still in the loaner truck right? Told him yes and I appreciate that but there is a difference between My truck and a loaner truck especially when it comes to work purposes. Service advisor says I get it, give me and hour and I will call you and let you know about how much longer we should have it. Okay. NO CALL! At this point I didn't even bother calling as I never get a call back!! I figured eventually they would call as they would like there loaner truck back. Thursday (1 day short of having my truck 2 full weeks) I got a phone call saying my truck was ready. I went down, while transferring everything from the loaner to my truck the service advisor told me that I may get surveyed and if I couldn't give a perfect 10 to let him know, otherwise he would let his manager know. Told him there is no way I can give a perfect 10. Service advisor just looked at me and said Okay I'll let manager know and left. I then noticed greasy foot prints on bumper, scratches and gouges in my grille. Manager called next day told him what happened he said he will look into it. Still Nothing.

I took my Dodge van in for a factory recall, and they were fast and effecient, and have a pleasant waiting area, even amid the Covid restrictions.

Rocket was great to work with. Explained all services needed thoroughly and vehicle was completed when he said it would be.

Nicholas Thomas took care of us. He is a role model for great service.

Start by returning messages, after that you can notify a customer when their vehicle is complete.

The service department working with Maureen Working is s great experience. She is not only knowledgeable, but friendly, and extremely helpful. She and her staff go the extra mile to ensure you and your car are in good hands. The Manager, Thomas went out of his way to meet with me to introduce himself to me and I know he will be available if I have any questions.

The service department is very good. My advisor is very professional and does excellent work in trying to keep my costs down and gives premium service.

I have done business here and always received had great service.

Having done business with a different dealer before, I can say that this was a really good experience. The negotiation went pretty smooths and in a very respectful way. If you are looking to get a Chrysler product, I would recommend you giving them a chance to see what they can offer before you go anywhere else. I'm happy to provide this review and mention the name of the people that I did business with: Francis Maena(Sales rep), Shawn Lerch (Internet Manager) and Jonathan Burnley (Finance Manager).

Nicholas Thomas was excellent in taking care of me and my vehicle. He went out of his way in explaining everything to me and made me feel important as a customer. Also he got my car back up and running faster then I thought. Thank you so very much Nichola. Hope you have a great day

Great service, taken care of right away

I am happy my new leased truck was fixed but! 😊 I wasn't happy that I made an appointment & I had to sit there from 8:00 am to 4:45 pm & then they came up with a curticy vehicle for the remaining my truck was being fixed, I guess so they didn't have call me an uber. 😆 There was a lack of communications with what was going on with the truck but 2 weeks and one day they fixed it & the following day I had to return to reprogram the second key fob. Of course this soga had to happen over Christmas & New Years while visiting freinds here in the Pheonix area.

My service rep Jayce, was very helpful. Thumbs up

I have 2 Jeep?s - 2016 Jeep Trailhawk and 2019 Jeep Wrangler Rubicon and have started inquiring about buying a new Grand Cherokee Trailhawk. The battery on my 2019 Rubicon died, just flat out died. I had AAA jump me and headed toward AutoNation to get a replacement. I was told I could drop off the car but there was a waiting list of 10 people ahead of me to get a loaner. After a heated discussion I was told too bad so sad, batteries die figure out how to get home yourself. If AutoNation is too busy to service me in an emergency then they don?t need my business. I called the sales department and told my (actually wonderful sales guy) to forget about ordering my next car, I?m going somewhere else. No one called me back, I really don?t care, I?m buying my next car, maybe not even a Jeep, somewhere else.

Terrible service to start I told them I wanted a specific lender because I was already prequalified so they say sure of course . So I call the bank to make a payment and I come find out they used a different lender without letting me know or giving me any type of paperwork. I was also promised that they were going to fix my back up camera and it?s been a month and still isn?t fixed

My experience was at the highest as always. Nicholas goes above and beyond to make sure my Ram is taking care of. I always leave there knowing my vehicle is ready for the road. Big thank you to Nicholas and his team.

Maureen is our contact and really takes great care of us and our JEEP.

The sales experience was great but the service experience needs a lot of work. My truck has had multiple problems one of them was unable to fill it up correctly they put a new part on it and tested it and said it worked went to a gas station as soon as I picked it up and it did the exact same thing. Other problem is my truck vibrates when I drive and they can’t figure it out and they keep pushing me off on it

Great selection of vehicles. Just had my first service. My service writer was awesome!

Carl is the best! He takes the time to explain everything and I only recommends what your car really needs. I feel very comfortable with him and look forward to taking my car in for service because of him. Keep up the great work!

Just went in for service. Time was good, service was good

Have intermittent tire sensor lights going off, had to have it ordered and wait for the part. Since receiving the part A different light came on so they installed it to that wheel. Hopefully this is not ongoing.

Great and fast service for our Jeep Cherokee. The car being cleaned after every service.

super friendly with great communication fairly quick and responsive

Dropped off my jeep at 730 am was supposed to hear from service regarding prices. Never heard back, called several times. Finally at 3pm got call car was ready. No issue with light they said and part for mirror was at another dealer in the valley but had to wait until monday for service to replace light strip on mirror. Wanted to charge me $160. For labor for a 10 min job. I just picked up the part, will have someone else replace it.

Service department at this dealership is completely useless. Two months of dealing with them and absolutely no solution to the problem I am having. Service advisors ignore texts and phone calls to avoid dealing with you. I would recommend taking your vehicle elsewhere for service.

I really enjoyed the service writer telling me the truth of how long it was and I got my car in and out in two hours which I was promised and I am loving to continue business with you all

Excellent service and communication regarding my repairs!

Great Knowledge on Trucks and did everything to get the Truck to me at the plans priced.

They have always been very helpful & taken care of my problems in a timely manner. The only problem that I really experienced was trying to reach them on the phone, I usually have to go there in person to get what I need to take a care of.

Super helpful to care of everything I needed

Nicholas is the best service advisor. He is very knowledgeable and stays on top of everything. The service department is fantastic.

This is by and far the worst car buying experience I have ever had out of over 50 vehicles from dealers. I purchased a used vehicle on 10/21/2020 and paid for it in full including delivery to me out of state. It took three weeks to even get the dealership to figure out how to get the paperwork signed (which we ended up doing at an AutoNation by us) and the paperwork was fraudulently wrong as it included stuff for a loan (even though the car was paid for in full already) and no warranty (even though it was an AutoNation Certified Used Car with a 4K mile 90 day bumper to bumper warranty). It took another week to get the car scheduled and transported, finally arriving 11/20/2020, a full month after it was bought and paid for. When it arrived it had undisclosed crash damage to the front end and rear quarter panel, was missing the spare tire, and did not arrive with a title. It took getting corporate involved to get the GM to respond to this purchase and we still aren't done. We still do not have a title or odometer disclosure statement and the dealership owes us $700 for the damage. I cannot stress enough how much you should NOT ever purchase a vehicle from this dealership.

This is by and far the worst car buying experience I have ever had out of over 50 vehicles from dealers. I purchased a used vehicle on 10/21/2020 and paid for it in full including delivery to me out of state. It took three weeks to even get the dealership to figure out how to get the paperwork signed (which we ended up doing at an AutoNation by us) and the paperwork was fraudulently wrong as it included stuff for a loan (even though the car was paid for in full already) and no warranty (even though it was an AutoNation Certified Used Car with a 4K mile 90 day bumper to bumper warranty). It took another week to get the car scheduled and transported, finally arriving 11/20/2020, a full month after it was bought and paid for. When it arrived it had undisclosed crash damage to the front end and rear quarter panel, was missing the spare tire, and did not arrive with a title. It took getting corporate involved to get the GM to respond to this purchase and we still aren't done. We still do not have a title or odometer disclosure statement and the dealership owes us $700 for the damage. I cannot stress enough how much you should NOT ever purchase a vehicle from this dealership.

Its only been a few days, but so far my Gladiator is meeting the expectations I had! Im getting rid of 3 cars I have kept around yo do various jobs that the one Gladiator will do!

needed remote start addressed. problem solved. Nick Thomas treated my Hellcat like it was his own. Outstanding job Nick

My truck buying experience at Autonation CJDR-North was very pleasant and professional. The sales personnel were courteous and knowledgeable of their product. They answered my every question and made me feel comfortable with the purchase. I felt that I got a fair trade-in value for my GMC SUV and the rates offered me were competitive.

brought car in with dead battery and a oil change needed. finished both in 2 hours and also rotated the tires. carl ross was great as we had no appointment.

bought this truck dodge rebel 2020 back in July 2020 since i have not been able to register this truck, due to state to state transfer DO NOT BUY CARS FROM THEM.

Great service. 10/10. Highly recommend

Comparing and shopping for several months for a minivan,got it down to one make and model (2020 voyager). Got everything I needed.absolutely no pressure from the salesman(Riad)every question was answered. The sales price was 100% unbeatable ....from the 100s of vehicles I searched nationwide new and used.this 2020 voyager had 16 miles on it and was priced as some other high mileage used.Riad we’ll be back for another vehicle in a few years.

Nicholas Thomas was helpful and informative in the service department and took care of my vehicle

Maureen is the Best Service Advisor I have ever had. Thank you

Carl did another great job with my Jeep! As always, he made sure to address all of my concerns!

Rocket is our service advisor. We have been working with him since 2015. He is awesome. This is our 3rd truck and we will be coming back soon for a new RAM. Keep up the great work. We have sent 2 customers your way and 1 purchased a a sport edition and loves it. Thank You The Johnson s

Friendly and fast, my service advisor was detailed and helpful!

I came here because my 2019 Ram 3500 truck was overheating due to a coolant leak somewhere and I had a light on with a code. The technician never did a stress test to see where the truck was leaking just guessed it was the upper hose because it had dried coolant when the leak was wet other places. I sat all day for 6 hours and finally service advisor told me they were looking trying to find a radiator hose. He told me to Uber over to Home depot and get some high heat pvc pipe and they would customize a way to fix it as there were no radiator hoses anywhere in the country for my 2019 Ram 3500. So $40 later for Uber and $15 later for a steel pipe because they don't even make high heat pvc in the size he specified I get I return and he tells me his manager says they cannot do anything like that. I asked him what could be done he said go and get the tools and do it myself it would fix the problem. I asked him what about the light and code P24B4 as it said it was Particular matter sensor for heat control (Autonomy checked it on my way to dealer) He stated "can't find out what that is until leak is fixed". Really? At a dodge dealership you can't diagnose a check engine light as I sat there for 8 hours? They never did a diagnosis or a stress test. After I left and went to an auto parts store I met a man who told me to follow him to his mechanic. Mechanic did the stress test and I saw it leaking from the radiator with my own eyes this was upsetting. He could not get a radiator so I went back to dealership as I was in Arizona trying to get back to Michigan. They said "really radiator"? He looked it up and said he could not get one for almost a week. I asked him what I should do. He said put jb weld on it when it dried and then drive it back to Michigan and have a service department fix it. Long story short that light if it had been diagnosed was the egr valve that had gone out with 35000 miles on the truck and now I was 5,000 miles out of warranty. It led to cooler not working as I kept filling up truck with coolant so it warped the heads as well. $5700 later I am sitting in Texas waiting for it to be done. I wouldn't trust this dealership with anything they didn't even diagnose the problem and let me sit there all day. If they had diagnosed the light I would have left the truck to be fixed before cooler and gaskets warped and it would have been a lot cheaper fix.

Great service, work and customer appreciation from Nicholas Thomas!

My first experience here was one last one! I took my vehicle in for maintenance on a Wednesday early morning. Thursday came around and I received no update. I called the service department and had to leave a message. Nobody returned my call. Friday I called again, this time asking to speak with the GM. Of course the GM was unavailable so I spoke with somebody else. I told them what was happening, and I received a phone call back from the service manager. At this time on Friday, they had not even started on my vehicle which they have had for nearly 3 days! I told the service manager how displeased I was, considering I was looking to trade in my vehicle to purchase a 2021 model. 45 minutes later my truck was magically done... well part of it. I had to take it to Larry Miller Dodge to have it completed. If I could rate AutoNation Dodge 0 stars I would! Their communication and execution are awful. Do yourself a favor and stay clear of this lying clowns!

Best car buying experience ever! No haggle, no hassle, and great customer service from everyone I worked with.

Carl in service took good care of us. We only use this service department for our Jeep.

Nicholas Thomas, our service advisor, did a great job for us!!!

Called for recall appointment was told they had parts to fix.brought vehicle in for appointment, dropped vehicle off. Service calls an hour later come get your car we don’t have parts to do recall, service writer was more interested in selling me a set of tires I did not need, them fixing my emission related recall, total waste of time and resources.

Service was quick and responses to my questions were informative

Best shop in town to get your car serviced. Make sure you ask for Carl when you come in. He's a great advisor, he's gonna look out for your best interest. Always great service in a timely manner.

Great service fast service this is the ninth car my families gotten from that same dealership the service is always been great rocket Israel is very knowledgeable at his job

Best car buying experience ever! Everyone was so patient and helped me. I have very bad credit and they still treated me with respect and like I was a VIP. Roman, my salesman, was so awesome! Adnane, who works in finance is the best I have ever worked with. I really felt like I was buying a car from two friends. If you?re thinking of buying a car, go see Roman and Adnane.

Great service! I was in and out in an hour and 15 minutes. Carl was great! Thank you!

I had a great experience at this dealership! From sales, to finance everyone was so friendly and helpful. Thank you!

3hrs for an oil change was ridiculous. I will go somewhere else for now on. Misty my service advisor was awesome. She kept apologizing to me but it was not her fault that the techs. Took there sweet time. But 3hrs for an oil change.really

Jerry was the best sales person I’ve ever had love the truck.Would recommend Auto Nation to everybody.

Let me tell you, I’m not ashamed to say that I’ve been very credit challenged this year and didn’t really think I would be able to get the car that I wanted, and even more from a real dealership at an affordable price. Do I went in there with all the preconceived notions that dealerships are the devil. But having Maurice Singletary as my sales rep was an awesome experience. Not only did he get me approved, he got me exactly what I wanted and with a payment that I wanted. This guy, I’m telling you is the truth. They never treated me other than as a respected paying customer. Never pressured me into a car that was anything than what I wanted. This was an all around awesome experience for me and I will only buy my cars from this guy and place from here on out. Thanks

⭐⭐⭐⭐⭐ Definitely 5 Stars from Sales to Service!!

Very , very bad experience, I don’t like, And I don’t recommend this dealer .

We have been repeat customers for the last 12 years! Great customer service fast , knowledgeable , professional .

In Feb 2020 I purchased a 2015 Challenger SRT 392 from the original owner. The car was in prestine condition when I bought it. However, I’m pretty OCD when it comes to my cars so I took it to Autonation Dodge in N Phoenix, AZ and spent almost $2000 on the 50k mile manufacturers recommended service which included flushing both the coolant and transmission fluids. Within 6 months of the service, I had issues with both coolant and transmission fluid leaks. They have since been fixed by the dealer but I was changed for fixing the transmission leak as they said it was “unrelated” to the service previously competed. Also, the dealers “fix” for the coolant leak was to put on a generic radiator cap rated at 22 PSI where as the manufacturers cap was only rated at 17 PSI. I really hope they didn’t cover up a more serious issue by taking the cheap way out on that “FIX”. Either way, I’ve lost a significant amount of faith in the dealerships ability to maintain my car!!

Love this people down at autonation. I took my car in to get it looked at because it was vibrating a bit when I drove. Even though I was late my advisor Carl was there waiting for me when I pulled up with a smile. The General Manager Tom had reserved one of their cars for me as a loaner AND they diagnosed and fixed the issue before the COB the same day. Can't say enough good things about this dealership. EXCELLENT SERVICE!

Fast, on time as promised

The service was good and fast. My car was fixed with out any problems the same date I call costumer service

Outstanding customer service, prompt and above all no unnecessary service or charges,

All thanks to Carl for being the best service advisor and being professional and having my car done in a timely manner