12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix

The whole team at AutoNation was super helpful and friendly. Max Cooper our sales rep was amazing and very helpful. He is going to make an amazing car salesman. We knew he was new to selling cars and expected there to be a learning curve. If he did not know the answers he found out right away and made our day. I had been in communications with him over the phone for two weeks prior to our purchase. We live 4 hours away and he knew we had a limited time frame to purchase a car. He not only emailed me vehicles, but also looked into finding vehicles that fit our family and our finances. He went above and beyond to make sure we found the car we needed. He was not pushy or rude like we had experienced at another dealership. He took the time to get to know us as people and a family, and that means a lot us. Our sales manager Joshua Zomok, took the time to sit down and figure out exactly how he could help us afford the vehicle we wanted to purchase. He explained everything and was super friendly and very informative. Adnane Ijai our financer was incredible and explained every detail of our purchase down to even explaining things we could do to better our credit score even more. Mario that installed our Automatic device was very helpful and thoroughly explained the device, what it was for and exactly how to use the device. He showed us how to use the app and also took the time to show us how the app worked with his own personal vehicle. Nicholas Thomas our service Advisor that helped inspect our current vehicle, not only went out of his way to fit us into their schedule while we purchased our new vehicle, but took the time to explain what was on our multi point inspection, but also informed of us what we could do to help get us home. He was not pushy about getting things fixed. We took his advice and made our trip back home safely and without any issues. I would highly recommend purchasing a vehicle from AutoNation. It really is a different experience with them. They make you feel welcome and feel comfortable spending money with them. We will definitely purchase our next vehicle with them again.

Tiffany Howard Designs Mar 2, 2020

I feel bad leaving a negative review as our salesman Steve Gergisch was AWESOME! My issues are with Floyd, the sales manager. I bought a used Ram for $35k and there were very minor issues(tire rotation, tire balancing, alignment, broken driver window regulator, broken driver fog lamp assembly, broken center console, and faulty overhead console) that Floyd was very reluctant to fix. All of these issues were extremely cheap to fix, at cost. Floyd seemed off guard to even shake my hand when I first met him. Floyd gave me a very uneasy feeling that I shouldn’t feel when making such a huge purchase. My truck was in and out of the service area 5 times! This was mostly due to the fact that service had to get approvals from Floyd and he made every step extremely difficult. Steve Rogers, the service manager, told me he would fix the overhead console light and balance and rotate tires. He balanced and rotated the tires but then told me he didn’t remember saying he would fix the overhead console. He also told me he would give me a free oil change for my struggles. He forgot to give me a free oil change.. Since my truck was in and out of the service area 5 times, I was unable to drive it, of course. This means that issues that could have arose from putting mileage on it, were not found. For example, right before the last drop off the vapor sensor purge valve(ESMI) broke. This caused th we check engine light to go on. I was told since I was 5 days beyond my 90 day warranty, the repair would not be covered! The invoice was for $560. They wanted $149 for the part with $50 shop supplies and $330 worth of labor. I bought the part at Orielly’s for $17.99 and all it required was a slotted screwdriver and 15mins of my time to change! I’m not a mechanic by any means. Steve Rogers could have easily replaced that and his cost would have been minimal. I am writing a rather long review because I have a bad taste in my mouth. Let me reiterate, our salesman Steve Gergisch was an absolute pleasure to work with! Thank you Steve Gergisch!

Luke Herman Jan 29, 2020

I feel bad leaving a negative review as our salesman Steve Gergisch was AWESOME! My issues are with Floyd, the sales manager. I bought a used Ram for $35k and there were very minor issues(tire rotation, tire balancing, alignment, broken driver window regulator, broken driver fog lamp assembly, broken center console, and faulty overhead console) that Floyd was very reluctant to fix. All of these issues were extremely cheap to fix, at cost. Floyd seemed off guard to even shake my hand when I first met him. Floyd gave me a very uneasy feeling that I shouldn?t feel when making such a huge purchase. My truck was in and out of the service area 5 times! This was mostly due to the fact that service had to get approvals from Floyd and he made every step extremely difficult. Steve Rogers, the service manager, told me he would fix the overhead console light and balance and rotate tires. He balanced and rotated the tires but then told me he didn?t remember saying he would fix the overhead console. He also told me he would give me a free oil change for my struggles. He forgot to give me a free oil change.. Since my truck was in and out of the service area 5 times, I was unable to drive it, of course. This means that issues that could have arose from putting mileage on it, were not found. For example, right before the last drop off the vapor sensor purge valve(ESMI) broke. This caused th we check engine light to go on. I was told since I was 5 days beyond my 90 day warranty, the repair would not be covered! The invoice was for $560. They wanted $149 for the part with $50 shop supplies and $330 worth of labor. I bought the part at Orielly?s for $17.99 and all it required was a slotted screwdriver and 15mins of my time to change! I?m not a mechanic by any means. Steve Rogers could have easily replaced that and his cost would have been minimal. I am writing a rather long review because I have a bad taste in my mouth. Let me reiterate, our salesman Steve Gergisch was an absolute pleasure to work with! Thank you Steve Gergisch!

Tom Herman Jan 29, 2020

Went to look at vehicle posted on website. Upon finding vehicle, it had significant damage and was told it was not suppose to be on lot. Told salesman and manager wanted to purchase vehicle when repaired and placed it on hold. I called following day to follow-up and was told it was being repaired "as we speak". Made appointment for four days later. Upon return, found vehicle on the lot, for sale, with no repairs. Obviously the salesman, his manager, and the manager above them I spoke to cared enough to follow-up on this car being repaired. Because this was my daughter's first car and she wanted this one, I stuck with it and purchased the vehicle without the repairs. The We Owe was competed with specific repairs needing to be done. Was told would be done in a few days. Again, no follow-up from anyone, I went myself to the collision center and spoke to "Don". Don said the car was done and we walked out to look at it. The damage to the side was repaired but the damaged bumper was not replaced as agreed upon on the "We Owe". Don told me all he was told to do was fix the passenger door. He noticed damage on the fender and fixed that as well - all of which was on the We Owe. Again, no follow-up from the dealership to the collision center to make sure the appropriate repairs were being completed. Again, the car remained with them until the bumper could be ordered and replaced. Finally, three days later, the vehicle was ready -- one week after I purchased it. I had to call for the update and was told it was done. When I called Nathan the salesman, he said he was working on getting it cleaned up and said he was going to put he gas in it himself. When we showed up at the dealership, no one knew where the car was. Found out Nathan wasn't even working though he made it appear he was. Once the vehicle was found, they had it cleaned and we finally took delivery. What an absolute nightmare of an experience. Not only did I go through this, but so did my daughter during her first buying experience. This was the typical "get the sale" and not care about anything else after. This is my 27 the purchase of a vehicle in my lifetime and by far the worst experience I have ever had. Just a few minutes of follow-up would have made all the difference in this and would have given me a good impression -- enough to make me want to come back and tell others about AutoNation. In fact, there was a vehicle on the lot my wife wanted however due to what occurred with the Jetta, I did not want to pursue it. Care enough about the customer to do the right thing and to do what you say you are going to do. Without this, you lose future business.

M. Hamas Dec 2, 2019

We knew we wanted the Jeep Gladiator and came prepared with price point knowledge, trade in value, and monthly payment affordability. Went through the "haggle dance" for far too long (hours) and close to the end of negotiations we had to hold our tongues when our 24 year old salesman explained to two 68 year olds that we might have to look at something we could "give up" every month to manage a higher payment than we wanted. Our salesman was very polite and friendly (and young) so we just rolled our eyes and had a laugh at his suggestion. Anyway, pretty typical back and forth but the hours it took to come to the bottom line was making us weary and wanting to leave. It was, after all, way past our nap time. Once the deal was agreed upon were asked to ring a bell for a new car sale, we declined.....please.....very Vegas. The reason though for the low rating was the disappointment with the brand spanking new vehicle sitting on the show room floor behind us. The battery was dead when they tried to start it, not a big deal really and the battery was checked out as good to go. Only mention the dead battery because once we started to load our new Jeep with our stuff from the trade in vehicle, noticed two windshield wiper blades in the pickup bed. Hmmm, maybe extra blades? No, actually no blades on the windshield. Ok, the Jeep was on display with the windshield down and the top panels off so they forgot to put the blades back on. Why was this noticed even after going through a mechanical inspection in the service bay? Anyway, after a half hour of trying to figure out how the blades lock in we finally take off in our new Jeep. (6 1/2 hrs later). And, 15 minutes later had to return to the dealer because the blades would not work and there was also wind roaring in the driver's side of the roof because it was not seated properly when placed back on. There is a special tool for tightening the blades included in a tool kit pouch, who knew, and why should we know? Maybe if we had been given a full overview of the vehicle? Anyway, blades working, roof panel now seated we drove off into the sunset (literally) for a 4 hour drive home in North Phoenix rush hour traffic grid. Had a nice Pinot Noir when we got home, we needed it.

Michael Woldridge Nov 21, 2019

I was contacted by the manager Derek in regards to me buying a car off the auto nation lot and was asked why I had returned the car. Little context, I bought the car on a Saturday and was told they needed to add tires and would be able to get the car Monday, most likely Tuesday, but didn't get it till Wednesday (read below why). I was having issues within the first hour of having the car driven off the lot. I told him I was no longer interested in the car as I was having issues within the first hour of me driving it off his lost. I don't know about you, but if I spent that much money on a car and had issues in the first hour I wouldn't want it for another day (which I did not). I had got the car looked at by a mechanic since the service department was closed once I got off work and was told it was transmission issues/gear box. Therefore, the car I bought off the lot would be a car with more transmission/ gear box issues down the line- not a one stop fix at all... once I had told my sales girl, Alba that I had issues she word for word said "I drove your car to the gas station, there's nothing wrong with the car." Please tell me how the employee is going to tell me what I was experience was invalid? Again in the morning I was texting her and told her the issues again, she still had the audacity to tell me again "There is nothing wrong with the car " still confused as to why she'd tell me that... I also had many many mixed stories as to the car being ready for release off the lot-- I bought the car on Saturday, was told that tires needed to be put on and to call back on Monday. I called Monday and was told the car HAS TIRES ON and getting detailed, and that the car would be ready Tuesday morning. I called Tuesday morning and was told the car would be ready after it got detailed (I was told Monday it would be done???) and another part was needed??? I received a call after since the sales women I spoke to had not a clue what was being ordered for the car, the returning call was to let me know that the tires were being delivered Wednesday morning. Why would they tell me they had the parts and the tires were on (told on Monday morning they were on) if they didn't even have it? I called Wednesday morning and was in a jumble-- I was told that the car was going to be DETAILED and then given to me. Again their staff failed to inform the employees so many times at this point??? So I had lie after lie after lie. Seems like all around the staff needs to be trained. For my job I have to do a lot of driving with a child in the car, you could imagine the fear I had when we were at a drive through and There was a terrible Oder and smoke coming from my car. Boy was I scared to drive home let alone with a child. I suggested to him and his staff that the car shouldn't be sold since the next person will find trouble with it even if it gets "fixed". Wouldn't want another child in that car... Because of this experience I will no longer do business with this location or establishment do to their terrible and unprofessional service.

Anna Aug 27, 2019

If you are looking for a place to buy a new car, you may wish to look elsewhere. Think, before you 'Drive Pink'. We came in looking at a new Wrangler Unlimited. The dealership did not have exactly what I wanted, so they located one at a nearby dealership. After making the deal, which took a several hours, the jeep they located for the deal was not available. The dealership offered to sell me their unit and would install the extras needed (four rounds of paperwork later). We purchased their unit with these assurances. Big Mistake! Although the sales aspect of it was reasonably pleasant, this is the third week we have been trying to get the extras installed. The Service Rep (Name I had to remove here), failed to return no less than a dozen calls, forcing me to present at the dealership. Sales tried to steer me to service, but I felt that was not my place to correct their behavior as they were not employees of mine. I asked for a manager. I spoke with one of the sales managers, He assured me I would just need to let them know when I wanted to bring the car in, and they would take care of it. Sales called a day or so later, asking if I could bring the car in Friday for one of the extras to be installed (almost 3 weeks after purchase). I advised I would and they asked me to reach out to my service rep. I presented to her for the install, and she did not have the scope of work. She advised she was 'unaware', despite my written proof to her of the contrary. I left with the Jeep and escalated my concerns. I won't bother you with all the back and forth with the dealer. Suffice it to say, it took almost 90 days to recover the funds I was over charged for this transaction (the options they promised to install for free, were actually charged to me hidden in the paperwork). I had to deal with the Sales Manager directly to accomplish this. My Jeep is still not optioned as they promised, and I am the one holding the bag. I will never buy another vehicle from this dealer. This experience was deplorable, and I cannot tell you how disappointed I am. This was a 50th birthday present. It was a wonderful way to ruin a monumental birthday. It is no wonder why they have the terrible reviews they do. I am following up with Jeep customer service.

geauxt92 Sep 18, 2018

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12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix

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