The finance department is very Shady. They don’t tell you all the fees and they are very dishonest. They told me my finance amount would be for 72 months. On the contract it say 74 months and they never told me. I found out when I went over the paper work and saw this.

I don’t recommend this dealership. Very dishonest.

Never have an issue with the service. EXCELLENT every time.

This is my second time buying a vehicle with this dealership AND I used the same salesperson, Jose Alvarez. Mr. Alvarez was very professional, got me the best deal, always answered my questions (and emails) promptly and was very knowledgeable. He is a stellar salesperson that doesn't pressure you but, listens to what you want then will stop at nothing short of getting it for you. I highly recommend him (and this dealership) if your looking for a vehicle. The general manager, Thomas Schnelle, is great too. I'll definitely be back for my next vehicle.

Tom and Marcus were very honest and helpful. I felt a bit bullied into an extended warranty. Will definitely buy there again

other than not wanting an extended warranty but no was not accepted, everything else was a great experience. Tom and Marcus are great

Sam was great at keeping me informed and saw i was taken care of.

Please hire someone in Service Department who will Respond to phone calls and emails. Thank you.

Great service very quick and great customer service will return with any service up and coming thanks again

Super fast and easy. The whole team is polite and willing to work with you. Molly was great and super knowledgeable, she made my experience fun and seamless. I highly recommend you get your next car here and ask for her!

Service was great and Bert was very friendly and helpful. UPDATE: I was really impressed using this service for the 2nd time for a major repair on my Charger. Especially the way Samuel helped. He handled everything from beginning to end professionally and friendly and made it very easy. I appreciate your company going above and beyond to help me!

Francis was professional and friendly

They do a great job. The only complaint is customer service never answers the calls.

Naomi at AutoNation is amazing! Talk to her if you’re in the market for a car! She is extremely knowledgeable and so sweet! I had a horrible experience with Carvana and was feeling let down when I stopped by to talk to her. Thank you Naomi and the rest of AutoNation!

After a poor experience with Chapman's service department in Scottsdale where I live, I drove to Autonation in North Phoenix to hopefully get some help. I can't express how happy I was to meet Izzy in service who immediately put me at ease and addressed all of the questions I had about my Dodge Charger. I would recommend anyone looking for great service to ask for her directly.

Really the experience was effortless and really quick. I have spent hours before in a dealership and this was fairly quick process. I knew what I wanted they showed me exactly what I was looking for and before I knew it they were fueling me up and detailing and I was out the door. My Sales person Mollie was great she even follows up with me after the sale letting me know she is still there if I need anything. I only gave a 9 on recommendation because I have not been to their service department and do not know how they are yet in the back of the house. If they are as stellar as sales then it would be a 10 all the way.

Was a good experience this time. Better than last year.

Oh wow. I stood at the center of the store for probably 20 minutes and not one person helped me. I was right at the desk in the middle and had probably 10-15 people walk right by me. So upsetting!

They are really great at what they do. It was fast and easy with great customer service. Courtney Tragasz was great!

Oil Change, Tire rotation and minor recall. This place was on of the most professional and nicest dealership service centers I've ever been in. Shout out to Izzy and Steve R. They really took care of me. I wish Chrysler (stellantis) would put more behind the quick lanes at their dealerships. I haven't been to one yet that was remotely as quick a a quick change oil shop (think 15min FCA). They were appt only for oil change but I had the recall anyway. I really can't blame the quuicklanes on dealerships since they are all the same.

Moved up North to Phx from Tempe. Found Sam Pierce, a '90s (Grand) Cherokee (ZJ) XJ fan who will work with you for finding workarounds due to lacking parts (electrical, alarm, other issues). Definitely will continue servicing with Sam.

Sales person talked me into lying on the Ram survey, then forgot about me. Vehicle arrived weeks late and dirty and badly scratched. No one at the dealership can tell me where my title is. Awful

We absolutely loved having Nicholas as our service advisor! We took our car in on Christmas Eve and he did not make us feel like it was an inconvenience. We had a big list of things we wanted done and he was happy to do it all for us. He was very detailed and went above and beyond any other advisor we have ever had. He found a couple things that we forgot to mention, communicated it to us and got it done. Our car was finished in a timely manner. He was very kind, professional and personable. He made us feel like we weren’t just “another” car. We will be requesting him every time! Thank you Nicholas! :-)

I have made two appointments with this dealership in the last few months to handle a recall for my 2014 Charger. When I made my appt on the website it did not schedule it with the service department. After waiting 20 minutes for help I ended up rescheduling for week later. When I went in for my confirmed appointment, they service agent that I was scheduled to see never even came out to greet me. I was greeted my a porter, very nice young woman, when I pulled in and she called for the agent. After that, I never saw anyone. Two other vehicles pulled in behind me and were served immediately. After waiting 20 minutes, I left. If I had another Dodge dealership to go to for ANYTHING closer, I would go there. Unfortunately, this is the closest dealership to me for warranty or recall work.

Great experience all around - Riad was an outstanding associate to work with and the whole process was just easy and no hard sale games. I would definitely go back for my next vehicle - great job all around

Terrible experience so far, general manager apparently didn't read my emails nor did his staff. When I went to close the deal, no one seemed to remember anything that we had talked about. The general manager would not address my concern that in order for me to make a deal with his store I would need to continue with the verified credit ran report from last evening. When I asked for the general managers supervisors name he said he would is the store's general manager and would not give me a supervisor's name. AutoNation should be ashamed of how they treat their customers. Update 1: -hard credit hit twice by two different managers two different days two different experiences I wonder how much damage it did to my ability for buying a car I also entered my information and did a credit check on the AutoNation.com website I hope this doesn't have to go to litigation. Although all of the emails would make it an easy case Update 2: - so I just got a call from the general manager stating he wanted to assist me but would not address my issues again and went back to some profane approach of bringing up a topic I am not discussing with him I.e the interest rate. Don't let this man's tactics impact your living situation. Update 3: Response to the dealership. As I stated in person while at the dealership speaking to the general manager, due to your deficient approach to solve this problem by reviewing my emails which contain all of the specifics pertaining to the sale. As I previously stated, I am willing to complete the sale with your company exclusively through email and I can sign the documents electronically. Per your staff members first response I would like the vehicle dropped off at my home. You have my email address, have a good day.

Your website does not explain that making an appointment is only to drop it off. It does not set expectations that my vehicle will not be touched for 24-48 hours - which was a shock!! Izy was absolutely awful. She didn’t set expectations, she never called me, I called her after no communication for 30 hours of having my truck. Every conversation was like pulling teeth of details of what inspections were done so far. She was so rude in every conversation. I made an appointment to come in at 9am the following day to speak to the technician in person. When I arrived, Izy spoke to me for about 2 minutes. Less than 5 minutes later I asked her a question and she told me she was in a training course and couldn’t talk now in such a gross tone and side eye like I was unwelcome to even speak to her even though I was sitting 3 feet from her desk with an appointment made to be there. Then within 5 minutes she was away from her desk talking to someone else. So, what training course? Clearly it wasn’t on customer service. She was so condescending in every interaction. When she has an opportunity to share a story of a time she provided exemplary customer service, this will absolutely not be that story. She truly should consider some empathy training courses AND training of how to describe the status of a vehicle. There is no way that I’m the only one she has treated like this as a customer nor a coworker and no way you haven’t had complaints about her before from customers or coworkers. Why in the world do you have someone in service treating guests like this? Once I met with the technician, Vince, he fully described all of the steps he did to diagnose and even went on a test drive with me. I trust his experience and his knowledge, which was the complete opposite of what Izy had described. She said he sprayed soap on it and was watching it the last 24 hours and they didn’t see what was wrong so likely nothing is wrong with it. (How can that be a trusted description of an vehicle inspection and then make me feel confident your shop can fix something and fix anything correctly and safely??) she also said I must have seen a service code displayed than the one that I stated. And she told me that repeatedly….so is she saying I am a liar or is she gaslighting me? Vince fully described each step he had taken in his inspection, which entailed a lot more than spraying soap on it and watching the vehicle. Thank you Vince for being the only trusted person in this awful experience. One of the guys who pulled my truck around must have smoked right before getting in because it smelled of cigarettes in my cabin when I got in. Disgusting. Worst experience ever!!

Terrible experience so far, general manager apparently didn't read my emails nor did his staff. When I went to close the deal, no one seemed to remember anything that we had talked about. The general manager would not address my concern that in order for me to make a deal with his store I would need to continue with the verified credit ran report from last evening. When I asked for the general managers supervisors name he said he would is the store's general manager and would not give me a supervisor's name. AutoNation should be ashamed of how they treat their customers. Update 1: -hard credit hit twice by two different managers two different days two different experiences I wonder how much damage it did to my ability for buying a car I also entered my information and did a credit check on the AutoNation.com website I hope this doesn't have to go to litigation. Although all of the emails would make it an easy case Update 2: - so I just got a call from the general manager stating he wanted to assist me but would not address my issues again and went back to some profane approach of bringing up a topic I am not discussing with him I.e the interest rate. Don't let this man's tactics impact your living situation.

Steve Gergisch is a sales associate and he is soo absolutely amazing. I’ve never ever met such amazing and genuine sales person who truly truly Cares about his customers more than just “customers” that man literally deserves a raise and praise for being who he is & really represents that company in the best way possible!💛

Outstanding, quick service on my wrangler! Izzy is the BEST !!!

I can’t thank John Senter enough for his amazing service!! I was going to Airpark Dodge and quickly changed my mind to not return there and this is all due to your awesome employee John Senter! Highly recommend him to all my friends. Thank you John you are the best !!!! You made it all so easy and this is what we ALL want when purchasing a new vehicle

Horrible, they didn't even fully fix the problem and made excuses as to why my car still was overheating after they "fixed" it.

As my car had an issue with the catalytic converter, and one was not immediately available, they were kind enough to give me a loaner vehicle until it could be fixed. They do great work!

Nice and quick job. Pleasant environment. Professional service manager and friendly stuff.

Great place to get your car fixed.

I have been buying cars for 37 years, and can honestly say that Roman was the best salesperson that I have met. He is a great asset to your company. Please treat him well.

Van had a large grease smudge on the fender about the size of someone's torso after battery replacement and the driver's side headlight wasn't working. Was able to get headlight to come back on as it was not burned out but one of the connectors was knocked loose at the headlight assembly. Estimated time to replace battery was around 2 hours but it actually took closer to 3.5 hours, which I am not really complaining about that as mush as the overall service. Also, when dropping off the van it was difficult to find the correct place to go to speak to a service advisor. I had to ask the cashier desk where to go. When I walked in, no one said anything to me, no "Hello, how can we help you?" or "We will be right with you". Overall everyone I interacted with at this service center seemed to be bothered by the fact that I was there, very unprofessional.

Amazing

I am always very pleased with the quality of service and professionalism I receive when my car is in for service👏👏thank you✝️

I want to thank you for making me and my sons feel completely respected and thoughtfully appreciated. I believe that the new purchase experience we received IS second to none. I strongly believe Edward, JB, and staff made this a smooth deal. We love our new RAM. Thank you for such an amazing experience.

AVOID UNDERSTAFFED 2MAX Arrived for 8am service appt and was one of only two cars in the check-in bay. The greeter immediately checked me in and said "Your service agent Ahmed will be with you shortly" I waited. and waited...and waited 25 min later and 4 vists by the greeter yields I am still waiting by my car to be checked in. This is a serioulsy bad sign and an indication that staff will be rushed or pressured when working on my car AND I DO NOT WANT THAT. I departed and found that Airpark Jeep was 100%. I am actively searching to order a new 392 Rubicon, about $85k. With today's poor showing why should I return to AutoNation?

Even after a bit of miscommunication, Ahmed hustled to get my car back to me in time! Much appreciated 😁

Excellent Service

Izzy is amazing! I really enjoy working with her! :) Autonation is the worst at getting someone to answer the phone and help you in the service department. However, this last time (Nov 2021) Izzy provided me with her direct line and it has my life easier with getting things done! I appreciate this so much!!

I flew out to AZ to pick up a used 2020 Ram 1500 limited. The dealer or salesperson was aware I was flying out and no offer to pick me up at the airport (not a big deal, but would have been nice). When I arrived at the dealer, my truck or paperwork wasn't ready. The sales person took my truck out to get lunch while I waited in the dealership for the finance guy. I told them that I just wanted to complete the transaction and get on the road to drive home to Idaho. After a few attempts at trying to up sell me on stuff and me saying NO, I finally got out of there about 5-6 hours later. I was given a 90 day AZ tag and was told everything was all set. I've been waiting on the title to be sent to my finance company. I have now received 2 letters from the bank stating they haven't received a title yet and its been more than 90 days. I've called multiple times and thought this was resolved. Around day 60 or so I called and asked about the title and they still had it and didn't realize there was a lien holder. I've emailed multiple times and no definitive answers. I also was charged hundreds of dollars for a documentation fee and want that money back - they haven't performed the service they agreed to and charged for. Very dissatisfied with the whole process.

Thank you Bruce for your outstanding customer service... Jared himself was a bit rude during my visit... But a special thank u to you Bruce😀😀😀😀😀

My service advisor (Uriel) was very friendly and knowledgeable. He made this experience very pleasant and he was very helpful and attentive to what I said.

Rip off 600 for batterie and eletric shortage am still paying this truck off and no warranty had to pay for everything

At first, I thought this was a great place to buy a new vehicle. My salesman was very knowledgeable and not high pressure. But then the trouble started. My first small issue is that when I used my windshield washer the 1st time it was empty. One would think that when you buy a $60K vehicle that the fluids would all be topped off. I mentioned this to someone on a follow-up call and the person was very apologetic and said that they were going to send me $150 for my trouble. But it never came, even though I called them several times about it. That was a small issue and washer fluid only costs a few dollars, but a week after I bought the truck, the real problems started. When I bought the vehicle, I filled out a credit app at the dealer. I didn't apply for credit anywhere else. Within a week, I had over 6 fraudulent applications for credit cards, small business loans and other credit inquiries hit my credit report. I had become a victim of identity theft. I don't have any direct evidence that it was someone at this dealership, but it is extremely suspicious! I talked to several managers to include the General Manager about the situation and they did not follow-up with me and just tried to sweep it under the rug. I am still dealing with the identity theft issue that has harmed my credit. I will NEVER go back to this dealer again. They do not keep their word on small things and do not follow up on a very serious potential of identity theft that could be originating from this dealership.

If you want to ruin your vehicle go here, if you care for your vehicle go somewhere else. just bought a 2020 rebel 10 months ago, came in for the 2nd oil change and they didn't torque it to spec, lost drain plug and oil on the road. waited 5 hours for a tow, which I had to call twice because first driver never showed up. then the service department pits in a drain plug fills oil and calls it good.... stay as far away from this place as you can.

Nicholas is a very good rep! I will continue using your company as long as you have Nicholas there.

WORST CUSTOMER SERVICE EVER!! I purchased a truck in May 2021. As of November, I still do not have the registration. Apparently the dealership sold me a truck that they did NOT have the title for. This is something that they should have resolved 6 MONTHS AGO!!! Now after 3 temporary plates have expired, the dealership has made ZERO effort to call or email me back and let me know what is going on. I now pay for a truck that legally, I can't drive because of the expired paper plates. Now, I have to take matters in my own hands and file a complaint with the MVD to try and get this resolved. The lack of customer care that this dealership has is absolutely ridiculous. They must think this crunch that everyone is experiencing while shopping for new cars, gives them the right to treat customers like dirt. The sad thing is, the purchase went so well and we were very pleased with Jonathon in Finance. It's a shame that his team, including his so called general manager, can't support him and offer the same type of customer service. A call back or an email could resolve a lot of problems. Communication is important but this dealership doesn't care.

Naomi Espinoza was wonderful to work with and went out of he way to take care of me. Jonathan in finance was also top notch and professional.

Experience was horrible for a scheduled oil change and tire rotation ot took 3 hours and that is un called for. On top of that the lady said my brand new Durango was 2 qts low on oil and said it was normal and I know it is not normal. Then she said I should have brought it in at 4,000 miles and 2,000 after that but the service manual does not say that. I am very disappointed I pay for the service package and this is how me and my fiancé are treated. Sales department is great but I do not recommend the service department

I have had 2 trucks serviced there. Izzy is amazing. She took great care of us.

This service manager is always right and she has a horrible attitude !purchase your car somewhere else

Courtney is awesome. The 3rd time I come into autonation and every time she always has a smile and provides the best customer service 😎

Go see Francis and Olivia if you need a new ride. Great people! I just picked up a new 2022 Ram Rebel!

Poor customer service at parts department both wholesale and retail never answer phones

I went to get an oil change on my car and they were super nice the only thing I did have an issue with was the fact that I was there for almost 4 hours for an oil change. I couldn't understand considering I had an appointment. So this is the only reason for the 3 stars.

They are awesome! They purchased my car and gave me a great price. Everyone treated my wife and I very well.

Ive been coming here for over 12 years and it has it's ups and downs and was about to give up but they got a new service guy Sam this guy is awesome he followed up and got my situation on track to be fixed when the part comes in i was amazed. They should clone this guy and fill the rest of the spots with him was very pleased because I have been dealing with this same issue for almost 2 years now I believe my issue will finally be resolved thank-you Sam.

Purchased a vehicle through this business and the vehicle was totaled. When I went to go cancel the warranty I wasn't able to get anyone from that department on the phone. Top rated would transfer me to the department and the phone number Woodring and after a minute or so of ringing they would hang up on me. When I would call back and ask for someone in management they would tell me no one was available. However, if I called the sales department someone picked up right away. The person I spoke to on the phone had an attitude like I was inconveniencing him and having to transfer the call. This company is quick to sell you a car that provides absolutely no support after the sale. I would not use them if you expect any kind of support after the sale. Had to go through Better Business Bureau and the Attorney General to get the issue resolved.

Terrible service. My car was there for 6 weeks. Could not get anyone at the dealer or corporate to return my calls. Had to send a friend over to hunt the rep down to get my car back.

Izzy Alikadic jumped in to save the day since I had no appt

Bought a great car here! Sales person was awesome...thanks Josh!

I was told I would get a call back from finance once they were able to get a hold of my credit union and never did. Communication was terrible including the sales Manager. The entire process was very rushed and unpleasant. My daughter took delivery Friday the 29th and I still do not know who I am financed with. Zero stars across the board.

I bought my used 2014 Dodge Journey at Auto Nation. Nick Thomas has been my Service advisor for last 7 yrs and it’s been such a great experience. Even when I have had major repair, Nick has made it an easy process. I’ll be buying my next vehicle here as well.

Friendly staff

I worked with Charlie Hill (sales) and Jesse in the Finance department to purchase my Ram 1500. The entire experience was amazing at Autonation- this is my 3 rd car purchase overall and 1st in Arizona- and i have to say - this was by far the best one. I had been to several other dealerships in the Phoenix metro area to get the car that i needed. This was by far the best, the whole process was very transparent with absolutely no pressure tactics to buy the car. I had a very bad experience in several other dealerships in the area. Autonation is different than several legacy dealerships who play games. Their one price sale is a winning formula- its good for the consumer as well as for Autonation. I would highly recommend this dealership for a Ram1500 truck. Both Charlie and Jesse are awesome.

Just got my Oil changed yesterday, 10-26-21, now I'm stuck on the side of the road, no drain plug, no oil. Good job RAM service department, some quality work.

I bought a new truck here. I liked the way they show a complete breakdown of the costs instead of just showing you the payment. It gave me a better idea of the deal I was getting. Amani was great as the salesperson. Joseph A. has been great assisting me with some questions post purchase.

Terrible experience

Everyone there was a class act. I was treated very fairly and was constantly checked on during the process. Financing and rates were better than I could have imagined with my current situation but my credit recovery is now even better. Thanks AutoNation for your upmost respect. thanks again Mohamed for the great care and fair deal.

2.5 months for a clutch and no AC. Seriously understaffed, poor communication and double for parts. I'll go elsewhere.

125 point inspection was not thorough. My rear break light was out, my under carriage shield was damage, The paint job had some minor imperfections, my car was leaking liquid. I took my vehicle to another AutoNation and they fixed all the issue. I was promised a check of $400 for my inconvenience by Monday the 18th and have yet to receive it. This entire dealership lacks basic communication skills in every department.

I purchased a premium model from here and had by far the worst experience of all my purchased cars. Everything is great at first, everyone is communicative and very friendly, but once you start signing papers, it goes from bad to worse. I special ordered a Jeep and customized it to my liking. Once it arrived, they claimed that they added the parts I had paid for in the order and not the manufacture, even after I showed them my build sheet. I confirmed with the manufacture that the dealership did not add the claimed items. They infarct lied to me and cost me several hundreds on false charges. Now the worst part, after signing the final loan paperwork and taking the car home, they called me a week later and stated that rate was not accepted and that I had to resign the paperwork for a higher rate. A rate that I had agreed with my bank already. The finance person claimed that they spoke with the my bank and that all I had to do was sign the new rate and speak to my bank rep to get my original rate back. I mistakenly signed the new rate and drove to my bank. My bank representative, let me know that no one from the dealership ever called them and that I had been scammed. In the end, this dealership cost me thousands of dollars due to their lies. Its common for sales reps to lie, but its despicable to see the financial folks lie to you as well. Stay away from this dealership. I do not recommend them whats so ever.

Very polite and efficient

Bryan G was awesome to work with and I would recommend him to anyone looking to buy a car from Autonation

Best experience thanks to Jose Alvarez on 10/16/2021. Super helpful and honest about my car questions. By far better Service. Last time I stopped by, I had the worst service by Frances on 9/18/2021. All he did was paint a nice picture to us about a car. Things were great until he would walk away and try and get new customers. Buddy should really stick to one customer at a time and not disappear have the time. Total waste of my time with Frances.

HORRIBLE WASTE OF TIME! DO NOT GO HERE! I got there at 815 for my appointment of an oil change. it said free alignment check online but he said it would take a minimum of 3 days for anyone to look at it. The service advisor's name was Sam. It is a AutoNation dealership. I used to go to the one in Chandler because I have a Honda but I moved to Phoenix so I thought I would go here in case the multi point inspection showed any issues. Sam went on to tell me that he is not sure the price of the oil change since its a honda?!?!?! wth? he said a dodge is 69.99 but mine could be 79.99 to 130$. I said I'm not getting it if it's 130. that's a rip off. he said he won't know the price until it's done. um what? I told him to go ahead and do it and I figured he was just stupid, no one would charge $90 plus for an oil change. my car is a civic. then he doesn't mention a time frame. most places I go take 45 minutes. dealerships take 45 min to 1.5 hrs. Once a hour and 45 minutes had passed I saw my car was still in line with cars ahead of it. I went in and asked him how much longer, he said prolly another 45 minutes before it will even be taken in. I told him that if he knew how long it takes them to do oil changes he should of told me and given me an expectation. who would want to wait 3 hours for an oil change? I did not have the time for that. Especially considering I had an appointment... he didn't apologize, just asked if I wanted to take my car.. I then looked for the managers in their office and there were none in sight. So I went and told them I wanted to leave with my car. I called a few times, you can't get a person on the phone. left a message for the manager to call me but I'm guessing they won't because "they're so busy." If your ship is doing 3-4 hr oil changes and taking 3 days just to look at cars for diagnostics, you would think it would be time to get more employees and a bigger bay or MAKE LESS APPOINTMENTS. OR GIVE PEOPLE THE INFO IF TIMEFRAMES WHEN THEY BOOK THE APPOINTMENT. VERY UNPROFESSIONAL!

Thieves! Placed an order for a new tradesmen 2500 4x4. Was told 6-8 weeks for delivery. 6 weeks has come and gone, truck hasn't even been built! Wanted my 1000.00 deposit back. So far, was told that it was non-refundable since the truck order needs to be allocated to the customer. That argument would make sense had the truck ACTUALLY been built! Since the truck hasn't been constructed, the deposit I made should be returned...their argument has been negated with the fact no truck has been built! I have called a dozen times....the one time I was able to speak to "sarge"....I got the run around with the promise of a return phone call. No phone call has been received. Usually, you get passed around to someone's voicemail...don't expect to have ANY customer service from this dealer. I highly recommend going to courtesy dodge in Mesa. Bought a night edition big horn 2500 with the hemi...and THEY know customer service! AutoNation dodge is a joke. They didn't even bother to call me to tell me the dodge manufacturing was shut down for 4 weeks! Which obviously pushed my order back ....not one word from these thieves! And now, no response nor any answering by my sales rep Ahmani. Any would be buyer....RUN AWAY!

AutoNation sold me a brand-new car with undisclosed damage and a malfunctioning safety feature, refused to honor their pre-approved price quoted online, and has unprofessional and pushy sales staff that is almost impossible to reach by phone. I purchased a brand new 2021 Jeep Renegade. After owning it for a short period of time, the forward collision warning system went out. This safety system is responsible for attempting to prevent collisions. I took the car to another Jeep dealer to get it fixed. The dealer informed me that the cause of the failure was physical damage and the front bumper had been replaced. They also pointed out that the color the bumper had been repainted didn’t even match but was only noticeable under certain lighting conditions (picture attached). Due to these factors they refused to replace the part under warranty and quoted me $1500 to fix the car I had just bought. After asking AutoNation about the damage, they informed me that the car had indeed been wrecked on the lot and the bumper had been repaired prior to me purchasing it. This is something that can greatly affect the price of a vehicle and the decision to buy it. None of this was disclosed to me prior to the sale and never would have been had it not been discovered by another dealer. They proceeded to sell me the car as brand new knowing it had been damaged. They even mentioned something along the lines of “It doesn’t show up on the CarFax so it’s not a big a deal,” after being called out on it. They did repair the sensor and repaint the bumper (still not a perfect match) but who knows what other damage was caused when it was wrecked and what issues may arise in the future. Also, if those issues do arise, other dealers will most likely refuse warranty work because of the damage. In addition to the damage to the car, the sales staff are highly unprofessional. I was pre-approved for one price online which led me to go down to the dealership. Upon talking to the sales person, I was quoted an entirely different price that was thousands more. After presenting the price I was pre-approved for I was told by a manager that those prices aren’t accurate and don’t reflect the actual price. This is a shady tactic to lure customers in. After being quoted a few prices, I mentioned I may have to go home and think about it since it was an expensive purchase. The manager replied with something similar to “If you leave, you’re not going to get the same deal when you come back,” which I found to be pushy and unprofessional. After some back and forth we were able to agree on a price; however, I would not have agreed to that price had I known about the damage. Lastly, it has been near impossible to reach the dealership by phone or email. If you have any questions about your purchase good luck getting in contact with the sales person. I have tried emailing them directly and even tried calling multiple departments with no answer. This has been the worst vehicle buying experience I have ever encountered. The car I was sold as brand new has had more issues than used cars I have bought. Issues that were known to the dealership when they sold it to me. This is unacceptable and highly unprofessional. I will never purchase another vehicle from AutoNation and I do not recommend them to anybody.

Great place

Could not get a hold of anyone through telecommunication. Staff are a bit cold and unenthused when greeting people walking in. Not confident in quality of services done to my car by AutoNation's employees nor their words. Overall, I admit that I am somewhat disappointed. I do give them a full 3 stars only because they seem to be very professional and seem to have cleanly public areas.

Steve here, totaled my car hitting a bear a few weeks back, we have a baby on the way and needed an Suv that could seat 7 and I also wanted something that had power and looked amazing. Enter 2016 Dodge Durango R/T. It has a decent amount of miles on it but is super fast and roomy and was well taken care. Charlie at Dodge made mine and my wifes dream come true and pulled through with helping us get our durango which is a 45k SUV if not more, for a price I can afford Monthly. Charlie and Autonation thank you for everything.

Thank you Samuel! Great service/experience. He got my vehicle in, and got my issue fixed in a timely manner. I love this facility as well. I had such a bad experience with Scottsdale and even though they’re closer I come to autonation because of the great service! Thanks to everyone!

I bought a car there in 2017 when I worked for a sister company. I had a good experience however have since sold the vehicle and for nearly a month been trying to cancel my warranty. I have called numerous times and no one in any department awnsers. I have been emailing the individual I first spoke to about the cancelation and sent all the documents he requested and have emailed him multiple times since with no response. I also have not received my warranty remaining money owed. I am very disappointed with the communication.

Sales were solid, and service was decent once you got a hold of them. I’m not sure why this dealership has a phone, because they don’t use it. In the rare case that someone from their service department does reach out to you the chance that they will leave a voicemail is slim to none. After hours of trying to get a hold of someone I finally received a text, which seemed to be the most effective form of communication. My only disappointment is that they didn’t text me initially. Generally speaking, my only positive experience with service was with Sam. Once I got the truck to him, he did great work. My wife had a similar issue with her Jeep- waiting days for any kind of response. If the dealership is reading this, I highly recommend investing in your texting systems to avoid issues like this in the future.

Thank you John Senter! You are the most honest, non pushy sales man I have ever met! I'm going back just for him! Thank you again! I finally don't feel like I've been taken advantage by a sales man!!

They treat me right and try to do the best for you

Frances was excellent and helped me get the truck I wanted and the deal I wanted.

AutoNation on Bell Rd always has great customer service! I bought some parts in the Parts Dept and they set up my appointment on a day that was convenient for me. I get there, get in and get out with a freshly washed truck and my parts! Doesn't get any easier than that!!

Buyer beware of the 2014 Cadillac SRX vin #3GYFNBE38ES519642 Touch screen not working at time of visit 9/19/21. After spending almost 4 hours (Saturday) coming up with numbers, decided to come back next day (Sunday) to test all functionality in depth before purchasing. Realized touch screen was unresponsive to any touch and was told they’d check with manager to see what they could do. Knowing this was important to my decision and after spending almost another two hours (trying to log into insurance accounts and trying to acquire information needed) we were then told they were only selling the SRX “AS IS” and not performing any repairs or price adjustments. We unfortunately left after being told this and wasting a lot of our time. When buying a luxury car I’d expect the main touch screen that controls 80% of the interior to be working. Want others to be aware so you don’t end up buying and then finding out after it doesn’t work!! Especially for such an expensive replacement item and a guaranteed “extremely thorough” AutoNation inspection. I wish we would have been told this instead of continuing to try getting information needed to purchase, instead of assuming I’d still follow through with it. And I’m not understanding the extensive inspection process, and how they didn’t know the touch screen didn’t work nor were they going to repair it.

Nicholas Thomas comes through again! Thank you for always taking great care of mine and my families vehicles.

We got a RAM 1500 last Sept 8, 2021 and General Manager Joseph Asadi took care of us and he made sure that whatever happened before when we got our Jeep the last time wont happen again. We got a good deal and everything was taken care of from start to finish. Thank you as well to Bryan Gradillas and Jessy Anoid.

thankfully they were able to take my van in for repairs. on a trip to california code p0305 came up, cylinder 5 was misfiring. i had it checked by a nearby firestone after 7hrs they said it’s beyond what they can fix you should take it to a dealership asap. continued the trip and returned home to arizona two days later. called asap to get into a service center first one on camelback road said earliest they can take it in was september 7, this was august 23rd when i called. the next dealership i called was Autonation it was further away but they were able to take me in that same week thursday. shuttled me with an uber to my job and it did take the weekend before they were able to get a mechanic to take a look. tuesday they called back and then began work on the van and wednesday they were able to get me a rental while the van was being serviced. really helped i couldn’t get there any sooner the literally minutes before the close of day to pick up the rent really great service. my service person was on vacation when the repairs were done and i could pick up my van i did ask quite a few questions but the work order didn’t have the answers the other csr could help to answer. I would definitely come back for further service work hopefully under better conditions covid-19 precautions and less urgency.

Good and friendly service! Thanks Carl!

Made appt for oil change. After 2.5 hours, truck hadn't been touched. Retrieved vehicle and left

See Thomas Nicholas in service. Great guy.

Came in with high expectations and this place delivered. I have to thank Edward P. aka Eddie for the assist here, for a young professional he did an awesome job as expected. This was a dream of mine that has been dating back +10 years, he was the right person and knew his stuff, really wishing he and Autonation continue making dreams a reality like they did with me! #rubiconfamily.

Thanks Carl really good job getting my car up and running with zero hassles

There was no pressure fro the sales guys and the hole process was stress free. Best buying experience I ever had

Three weeks ago my wife turned in our Jeep to get a moth out of the headlight and to get detailed. The moth was in the headlight because of another Jeep dealership’s ineptitude. I would have taken the moth out myself but it’s hard to do while deployed. There was no communication as to the status of our vehicle. My wife went to the dealership after two weeks to find out they hadn’t even touched it. She finally received a call to tell her the vehicle was ready to be picked up. We were billed $350 to remove the moth. A brand new headlight off Carparts.com costs $138. Of course, my wife questioned why this was so expensive. The service rep introduced Lori, a “manager” and the situation degraded rapidly. Lori approached the situation with the delicacy of a hammer. Obviously, my wife was not pleased. In the end, Lori told my wife that she needed to leave as the dealership didn’t want us as customers any longer, as if we’d ever come back.

Easy, fast, excellent service!

Beautiful 2021 RAM Set up deal online flew in . Truck was better than new. Deal done and on the road in a couple of hours

Happy with the salesman. Service department is horrible the supposed to get a second key for the truck that we bought 2020 Ram. Went to the dealership sat there for a few hours to be told that the computer system was down and they wouldn't be able to make my key they gave me the key fob and said they would call me back to set up an appointment to have the key fob programmed for my truck it's now been three weeks I've called them several times a week and left messages cuz I can never get anybody on the phone and still only have a key fob that does not work for my truck. At least we have one that does work but a second one would be nice since there is two people in this family not just one plus having a backup key is always nice to have.

I didnt have a good experience with the service center. We took the car in to get some repairs. Never was told how long it would take. I called in and they said it may be overnight. The lady said she will call me back and I never got a call back. Called everyday for a week and a half and finally got a call back after leaving numerous voice-mail just to be told the parts are in but they are waiting on Mercedes for the claim and don't know how long that would be. Why didn't they just tell me that in the beginning? Instead of having the car there for almost two weeks and nothing being done. Customer service is seriously lacking when you can't get a call back to find out what's going on with your car. Calling in everyday and no one calling back was very frustrating. ( Update) 2 months later and I still haven't got call from the repair service. Maureen is the one in charge of calling us back . I've lost count on how many voice-mails we have left. They also didn't secure our back light when they gave us the car back so it popped out while driving. We had to purchase a new one. This experience with the repair shop has been horrible and I will never buy a car from Auto nation again.

We’ve had horrible experience with Auto Nation. Purchased vehicle in June and then had to take it back for repairs took them a month to fix it. Kept it parked there for two weeks. No one answered our calls or gave us any answers so we went in person and they had no idea what was going on. They didn’t give us a rental until almost having the car for 2 weeks. Now we finally got it back and now have to take it back due to it making a loud noise now. It’s just been nothing but problems.

Nice people

No one answers the phone. They've had my truck for over a week without a single update, even with trying to call them to get one. The only reason I take my truck here is for recalls, and I wish I didn't have to for simple reasons like this. I've left voicemails, and even went as far as going through different departments to get ahold of someone in service. After stressing my issue with someone in sales (only people that would answer the phone) I finally got ahold of someone & was told they couldn't supply me with any information on my vehicle and another rep would have to call me back, absurd. Still have yet to hear back after 3 days of trying to get ahold of someone, unfortunately it seems as if ill have to show up in person for a update. Would give zero stars if I could, as this is the furthest thing from good customer service I've personally experienced.

Josh is awesome! Great experience.

Best experience we have had at a car dealerships. zero complaints. Josh is awesome!

Just deliver parts there

Carl handled the repairs for my 2014 Jeep trailhawk, resolving issues I didn’t even know existed and obtaining the warranty coverage for me as well. He looked for the why behind the problems and didn’t just put a quick patch on things. Everything was above board and the communication was thorough.

They stole $1,000 from me! DO NOT do any business with them!! I gave them a $1,000 check in order to hold a vehicle for me while (unknowingly at the time) took them 2 weeks to get ready for sale. They cashed that check but yet no one there will return my call 4 weeks after completing the deal. The full purchase price was financed, hence the $1k theft! But they're definitely not getting away with it, but extra work. Save yourself that!!

Vehicle still doesn’t run right got a BS answer for a $59.00 charge that I’ve never seen at any dealer I’ve been to lied about cost went up over $100.00 within 30 min of phone conversation and they’ve screwed something up 80% of my visits other than oil changes. Horrible place will never go back.

Awesome, patient staff! If you’re going, ask to work with Riad and JB! They make you feel like family! Not 5 stars, because this dealership only has deals to get you in the door. If you end up wanting anything else it’s quite expensive and you’ll go through some rigorous negotiations until you get worn down enough to say, “I’m done, let’s get it over with.” I’d go in with at least 3 options that you think are deals and right out the gate ask if they are all available (they hold deposits for out of towners but keep the listing online). You’ll get the best experience that way!

Very helpful with both my vehicle purchases in the last 6 months, amazing numbers for my trade in! Running around like a squirrel not having my mind made up and having to look at 20 vehicles they still treat me like I came in there with an exact vehicle in mind when I'm not an easy customer by any means, lol. The SUV I just bought was at a different one of their dealerships and they ran right over and picked her up for me and didn't pressure me to sign the papers before I saw her in person. Saying hello to the new and goodbye to the old! In 6 months to a year when I decide I'm bored again, I know they will help get me into something else!

On Friday, Feb. 15, 2019 I stopped by the Auto Nation Jeep dealer located at 16406 N. 26th Drive, Phx., AZ. I went directly into the express lane, hoping to get a lube, oil & filter before they closed for the day. I was checked-in by my service advisor Nicholas Thomas. Mr. Thomas advised me that since I didn't have an appointment and it was getting late, he would see what he could do and let me know. I fully expected to have to come back the next day for the service. However, Mr. Thomas said they would have my vehicle completed within a couple of hours. Not wanting to call my wife for a ride or sit around for that length of time, I took advantage of their shuttle service and was able to get a ride to the nearby Cave Creek Golf Course. I could work on my golf game and at the same time, get the oil changed in my Jeep. Not even 2-hours had passed when Mr. Thomas called me to advise me my Jeep was done and he would send the shuttle driver to pick me up. What a pleasure it was to work with a highly professional, very knowledgeable and courteous service advisor such as Nicholas Thomas. He is a great asset to the Auto Nation service department. I look forward to working with him for years to come. Michael Malone Phoenix, AZ

No one answers the phone. Had no idea my car would be there overnight. No call at the end of the day to advise. No call the next morning. I had to call the service director to get any communication. Oh and I left with my car clunking. Had to read the reciept that there was an issue with my bushings. No one told me nor offered to fix it before I left the lot. Never going back. Never buying a vehicle there ever again

Love my Dodge!

Eddie over at autonation was great to work with! No pressure ever! He simply wanted to earn my business, not by selling the truck, but solely on the fact of selling the experience! Everyone I worked with was great! Jesse in the finance department worked his hardest to get me the best deal out there as well. If you work with them, they will work with you hassle free! Go down and see Eddie!

Never buy a vehicle from this dealership from out of state. You will never get anyone to call you back, I've left multiple messages with Finance dept, Sales, General Manager...nothing. I can't get this brand new car registered in order to get license plates and this dealership's lack of customer support has left me in a dire situation until I can get the Title and Sale paperwork from them which should have been provided months ago at sale. They blame the lien holder (who AutoNation chose for me) and the lien holder points right back at the dealership. Absolute mess!

Was lead to believe they had the vehicle I was looking for available. I reserved the vehicle to be held fir me to come look at it.After arriving at dealership and noticing the vehicle parked up near entrance I was looking forward to test driving and possibly taking home the truck I have been searching for. Immediately they wanted keys to my trade for trade in appraisal and as soon as I gave them my keys they decided to tell me the truck I was looking at wasn’t available. They did the same thing to me two weeks prior.

Will never go to this dealership for service ever again. Scheduled an appointment for an oil change after being there for over 2 hours they had not even started the service. I have never gone to a dealership for an oil change and had to wait that long. What is the point of scheduling an appointment if they are just going to do first come first serve. Worst experience ever

Let me start by saying I’m pretty OCD about keeping my cars well maintained. However, I’m also not one to go out and buy new either so I expect the used cars I buy to have some issues here and there. With that said, I have a 2015 Challenger SRT 392 and I recently purchased a 2011 Ram 1500 5.7L 4x4 and I’m more than willing to spend the money on initial inspections and maintenance to be performed by a local dealer. Unfortunately, I will not be returning to the Auto Nation Dodge North Phoenix dealer ever again!! To start with, in my opinion, it’s unacceptable to take appointments only tell a customer upon arrival that it could take up to 3 days to complete diagnostics. I’m fortunate enough to have 2 cars so being without one isn’t a big deal. However, for those who rely on a single mode of transportation, this can be extremely inconvenient. Second, when a service advisor doesn’t “ADVISE” a customer on work that should be completed, he’s not really doing his job. In this case, I bought a used truck that had a flat lobe on a cam shaft that caused a misfire and resulted in a check engine light. Since the front of the motor had to be taken apart anyway, o thought it would be a good idea to replace old parts that wear out with new parts. When I received my initial quote I was a bit surprised this wasn’t included at least as an option since there would be no additional labor involved. But I had to go out of my way to request a new timing chain, gears and tensioner. Which doesn’t sound like a big until you realize it’s almost impossible to get ahold of your “ADVISOR”. Which means I had to make a trip to the dealer, find the advisor and have a discussion about what I wanted. Finally, when I have a list of items I want addressed/ fixed, I don’t think it’s unreasonable to expect that EVERYTHING on that list is addressed!! Not only were there multiple issues that weren’t fixed or addressed, but my efforts in making a special trip to the dealer to ensure a new timing chain, gears and tensioner were installed was a complete waste of time as this was not completed due to a “MISCOMMUNICATION WITH THE TECH”!! Which I interpreted as there was NO communication with the tech about what I wanted. The “ADVISOR” apologized for the issue and said if those items needed to be replaced at a later date, I would not be charged for any labor. Only problem with that is if the timing chain goes bad, more often than not, the motor is trashed!! If this happens, I will be holding Auto Nation fully responsible!! To wrap up, I spent almost $7k on the issues that were actually fixed but still don’t have the piece of mind of knowing that everything I wanted done to ensure maximum reliability of my new used truck was done. So buyer be ware, if you go to this dealer, you might not get your money’s worth and no amount of money is worth a bad experience!!

My new service advisor is more responsive my truck was in the shop for a while finally listen to my complaints about the vehicle which identified the problem enabled them to fix it things are getting better

I bought my car from AutoNation back 2019, only have taken it there to get serviced Customer service is great and the service adviser Nicholas Thomas is awesome!

I have been going to auto nation (north Phoenix) for servicing every since I bought my wrangler from them. Service wise I have no complaints and everything is always great, but what keeps me coming back is the personal and professional service. Particularly Nicholas Thomas is always efficient at processing anything that is needed with the jeep, and incredibly friendly while doing so. I have had a couple of things that needed replacement under warranty, and with Nicholas handling the situation I never had to worry about the situation being handled correctly and timely. Service of your car has to be very well done and with minimal headache for anyone to be a returning customer, but the kind of friendly recognition that Nicholas offers is what slows you to be a worry free and happy returning customer. Thanks Auto Nation & Nicholas Thomas

Sam did a great job.

We had a terrific experience with AutoNation Chrysler Dodge Jeep Ram of North Phoenix. No run around, no pressure. Very easy to work with!

Great customer service! Well worth the drive from South Phoenix!

Excellent experience Service rep Nick was great

Such a bad customer experience with the service department. I went with a new Jeep due to a gas mileage issue and they are not even ready to check any issues with the fuel filter or not. Simply giving lectures. Don’t recommend this dealership for anyone.

Carl and Team did a GREAT job on my Ram 3500 Dually. I came in with a list of concerns and left with a clean truck and peace of mind knowing that my truck had been taken care of. Great job Carl and Team.

It's really sad, this is a great place to purchase a vehicle but poor when it comes to service and maintenance. I had a scheduled appointment on yesterday which was for 11am. I arrived on time for my appointment and was told it would take at max 3hrs for and oil change and service. Well after waiting for 3hrs, my car was in the exact same spot it was when they took it back. The never touched it after taking it back to start the work which was under a specialty warranty service. I was very disappointed, it was a total waste of my time. So one star is being generous.

Great Customer service, honest dealership.

This was my third visit to this location after AutoNation decided to no longer take care of simple oil changes and whatnot. Every visit has presented an issue of some sort. This one found me assigned to an employee who didn't show up to work. Instead of taking me to the customer lounge to wait while they figured it out, they left me sitting in my hot car for 30 minutes. And then, after that, it took TWO HOURS to do a simple oil change and car wash. Doubtful I'll be returning to this location again. Only gave two stars because the employee who seen me out was very nice.

Carl Ross at AutoNation is Awesome! The man gets it done and makes it right. I only take my ram to AutoNation North Phoenix now. Taken it to multiple dealers over the years and had nothing but issues. AutoNation has been good to me and always makes things right. Even if I have to wait for 2 weeks to get my truck in for service I do cause it is well worth it. Thanks Carl and AutoNation service department Keep up the superb work!

They did a very thorough job.

Bryan is a great salesman. Not pushy at all. Just helpful. Showed me every element of my new gladiator and was just awesome. I’d definitely buy a car here again!

Our RAM was bought from AutoNation and has been serviced there every since. Nicholas is one of the many awesome advisors in the service department. The kindness and attentiveness he shows our family goes above and beyond the call of duty! Thank you Nicholas for all the years of service and here’s to many more!

I was trying to purchase a used car from this dealership. I submitted the credit application and trade in . I was approved went in to see the vehicle waited for 40 minutes for someone to help me. The sales person Josh was not familiar with the car and could not provide me details. The next day I sent him an email said I would like to purchase the vehicle and do everything online so I could just go in and sign papers. I was told that I needed to come in. I was unable to come in for the 2 hours that Josh said it would take. I have purchased vehicles in the past where everything is done prior to me coming in. I got approved by my credit union with a lower interest rate and just needed the purchase order which he told me I had to go there and get it. All of a sudden now I am being told the vehicle sold just now. Do not trust them .

Bought a truck there May 9th, for the last three months have been waiting on the plates, our finance manager Jonathan has been trying to help but has gotten nowhere. As of June 16th we were told the title clerk would look into this and still nothing. Called the DMV here and NOTHING has been submitted yet. He then had to forward our issue to the general manager and still nothing. After buying the truck the battery went dead (original battery from new) was told by them to replace it and give them a receipt. They then never payed us back. Had to show up there to get a check cut!!! STAY AWAY FROM THIS PLACE!!!! Spend your money else where!!!

Wait time (3 hours) unacceptable. Services performed were thorough.

Minor issue!!! Still going to give 5 stars! This is the 3rd vehicle I have bought here in the last 7-8 years. Always treated great, always willing to work hard to make a deal happen. The only issue I have ever had happened this time. When getting the truck after being sent to detail I noticed the cover on the bed of the truck was not there, I left the dealership at 10PM so I dint notice it being gone. Im sure it was just removed during them cleaning it for me to take home. I called my sales rep the next day and mentioned it to him and he said, no that was on another truck I looked at. I have the entire mechanism that it attaches to. The cover was on this truck. I wasnt going to argue so I just let it be. This has ben my only negative experience in all my dealings with this dealership. I would still highly recommend them.

Awesome service!

Izzy was incredibly helpful and had actual concern for the issue with my truck. Everything was repaired quickly and they returned my truck cleaner than when they got it. The RAM dealership that’s closer to where I live was unhelpful and dismissive. AutoNation, and especially Izzy took care of my vehicle and they’ve earned a new customer :)

First I called auto nation (call number 1) told them I had 3 recalls on my class C RV, which is on a dodge chassis. They told me to go to RV dealership they don't do RV's. I called one of the biggest RV sales, and service company's in Phx. area, they told me dodge only, can do the recall work. So I called auto nation again (call number 2), no answer said to leave message, so I left my name and number and told them about recalls, waited 2 business days NO response. Called again (call number 3) no answer said to leave message, so I left my name and number and told them about recalls, waited 2 business days NO RESPONCE AGAIN. Call to them AGAIN (call number 4) no answer said to leave message, so I left my name and number AGAIN, waited again 2 days, NOTHING. So I drove down there and made an appointment finally, I was behind 2 people, (guy behind counter used 2 fingers to type, I use only 1 and could type faster than him). He said they could only do 2 of 3 recalls because parts not available yet on third , I said OK and how much is oil change? He checked my vin number, and made a call to someone and quoted me $165.xx full synthetic, ($3.xx cheaper than my dodge ram, with same engine, I had done 1 year earlier) cool do the oil change too. Showed up for appointment and service guy told me $230.xx for oil change because they thought it was gasoline. I argued with him I was quoted $165.xx for full synthetic and they new it was a diesel because of vin number and I told them it was a diesel, he said he would try to lower a little, I said do it I'm here now. The bill after they were done was $198.xx so they took off $32.xx . When I had my company I quoted someone $XXXX.XX I HONORED IT no matter what the cost and still went above and beyond to make project look better than ever. Calls need to be addressed, quotes need to be addressed, customer service was OK..... VERY DISSAPOINTED with auto nation, I have to leave 1 star to submit. otherwise 0 STARS

Experience ladies and gentlemen's. Thank you for your service 💟.

Only dealer in the southwest US that was selling Jeeps are under MSRP and not adding a bunch of crazy fees!

Horrible customer service in the service center. Went it and was like I was invisible. No acknowledgement or be with you shortly.

Currently writing this while I have been wait for 3 hrs just to get an oil change! People who showed up long after I have been waiting were able to leave before I was. Not only did it take so long for them to get this done it took over a MONTH to make an appointment because no one answered the phone or returned my calls but when I was able to finally get ahold of someone they told me I would have to wait longer because they weren’t available. This is just one of a few things I’ve experienced with them since purchasing my car from them in March.

I have always had the best experiences at this dealership with vehicle purchases and services. Carl in the service department is the best. My treatment here keeps me as a repeat customer. I highly recommend this dealership! Kudos!

Always great customer service. Carl Ross my service advisor is always pleasant and honest. I highly recommend him. Thanks

Nicholas was my service tech, both when I purchased my 2012 Honda Accord, and when I recently took it in for service. He addressed my concerns with knowledge and professionalism, and returned my newly washed car to me in a short amount of time. I am grateful to have someone who really seems to want to provide the best service possible. Thank you, Nicholas!

Very satisfied with my trip to the service center at AutoNation on bell road. Carl Ross is an outstanding service advisor and he went above and beyond to reach my satisfaction and I am super happy I was placed under his care for the day. He is a good example of what outstanding customer service should be and he deserves the recognition. Thank you Carl for your amazing energy and kindness.

My purchase experience with Fernando was so great! No games and I got what I wanted for my car and got my dream car! Easiest car purchase ever! Thank you Fernando and Auto Nation!

Made an appointment for an "Express Lube" oil change for my wife's car. Showed up on time. We were told it would be a 2.5 to 3 hour wait....The usual "Express Lube" is 1.5 to 2 hours! How is this "Express "? Why did I bother making an appointment? Why was I not told of the long wait time before configuring my day around the appointment? Was asked if I wanted to make another appointment! What, so I can wait around for three hours for an oil change? No thank you. If this is what the post-buying experience is at Autonation Dealerships...I'll take my car purchases and service needs elsewhere....No thanks.

Dan was friendly and was excellent. Good service from the sales staff and process I'm not confident that the service department prepared my purchased vehicle correctly

Until now I didn’t get any response from the general manager This is one of the worst places to deal with a customer I went to change my car and talked to someone there about more than a month ago, I don't remember his name, he took information from me, And I told him don't do any hard inquiry until I tell tell you and I get surprised after 2 days he did hard inquiry 5 times and I talk to the seller manager is a Persian guy he told me we are sorry we didn't know that you said like that and I told him no I talk to you and I said don't do anything until I come back but he said yeah go talk to credit centre and they will move it for you I talk to credit people they said we can't moved until they send for us a letter that says we did a hard inquiry by mistake and now I'm losing a 109 point because of them There are so bad and watch out from them don't give them any information.

our sales man Brian G was very courteous, kind and I felt I could trust him. He made the experience go very well

Based on the unanswered phone calls and the length of time for the repairs, I think they were very busy. Thankfully, I didn’t need a car for a couple of days. They MAY offer them if you ask. The shuttle buses, for pickup/drop off are no longer running but after I asked, they did say they could order an Uber for me. That aside, (and what was really important to me) the service coordinator, Maureen was excellent. She kept me updated along the way and sincerely apologized for the delay. The work was done as expected and I was told it was inspected and got a clean bill of health. I don’t often need work done on my car but I go here when I do.

This is my 2nd vehicle purchased through Autonation . Easiest experience ever, John is the best!! Absolutely LOVE my new Jeep!!

Always great customer service.

Wonderful service! Came in to get my lock actuator fixed and it was in and out within a day! Thank you AutoNation Dodge Service!

timely and friendly service

All work was done on my vehicle just as needed and quickly. Nicholas was a great service advisor.

Work with Nicholas, he is attentive and great to work with

Nicolas Thomas is the best amazing customer service 100% recommended I am very happy

I have to count on my business vehicle functioning daily. If it were to go down it would create much complication and would be costly. Working with Nicholas at Autonation I know I'm in good hands

Went in for service and everything happened the way it should at a Dodge dealer. Nicholas was great to deal with.

Service advisor Maureen Working is fantastic and I highly recommend her! The technicians were running behind and she kept me informed on the progress and was very helpful with using points to pay the bill. My only complaint is with the "complimentary wash" as they don't dry the vehicle and leave it all spotted...

Purchased my new car from AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix; Great purchase experience and equally pleasing after-sales experiences. Great Job and thank you for the purchase, service and continued experiences. On-time as promised consistently.

Everything has been great. Bo, our salesman, was fantastic. He led us through the entire process, making sure we knew what was happening along the way.

Fast, precise, efficient, and quality workmanship. Everything you want in repair service. Highly recommend!

It was a great experience dealing with your great service representative, Maureen Working. She is always pleasant and addresses my problems with deligence and concern for me and my car. I drive 35 minutes to bring my car to this dealership because I know I will be treated right by Maureen and her staff.

They act all nice but will run your credit without your permission and basically called me a liar when I've got all the paperwork showing the truth I would not recommend

The service advisor, Izzy what is most pleasant and knowledgeable post on initial meeting to set up appointment and then during the appointment time. I really appreciate her kind and pleasant attitude. Autonation should reward her for her great service

The service advisor, Izzy what is most pleasant and knowledgeable post on initial meeting to set up appointment and then during the appointment time. I really appreciate her kind and pleasant attitude. Autonation should reward her for her great service

First and last time I will ever take my vehicle to them. Made appointment for 10 am for a simple oil change. Told them I would come back for it. Maureen said it was about 2 hours. Never got a call and tried to call multiple time but you can’t talk to a human. Just leave a message. Finally called the parts department and spoke to a nice women who transferred me to Maureen’s voicemail to again leave a message which I did at about 4 pm because I had not heard from them. So about 4:30 for a call that it was done. Very annoying that you can’t talk to someone and that they kept my vehicle all day for a 30 min oil change. Will never go back there.

John Senter did a great job this new Jeep 4xe Rubicon is awesome

Appointment was made for Monday at 9:20am ( check ac/ rear taillight out and oil change ) Service advisor ( Izzy ) told me after, dropping truck off, ( 2500 Diesel ) They won’t have time to diagnose truck until weds/Thursday ( so what is purpose of appointment ) meanwhile this is my truck I use for work. Izzy got back to me Thursday around lunch said my truck had no record of tail light repair ( which this is my 3rd same repair with truck ) I had to drive down to dealership ask for Service Manager who confirmed said truck is on 3rd same repair. Also after going back and fourth With GM and Service manager ( ac and tail light covered under warranty) at this point I’m without truck for a week and a half. Truck picked up ( right before service closed ) Oil was never changed and saw oil looking mark under the driver mirror ( wiped off oil mark, which turned out to be minor dent under oil mark) Called left message ( nobody called back ) showed back up in person with truck. Showed truck to sales Manager ( he confirmed oil not changed and saw minor dent ) was told someone would get back to us ( of course nobody did ) so I called service manager ( Lori ) she said I would be called back in 2 or 3 hours, of course no VM or call back. Been a long time customer since used to be Bell Dodge . Sad this dealership has treated us like this. So now I need to find paint less dent repair shop ( to rid the memory of customer service experience) and get oil change. It’s very obvious Autonation Dodge ( on Bell Rd ) does not want to make this right, at least even call me and acknowledge this matter. Will be reaching out to Corporate as well.

Carl Ross my advisor always demonstrates he will always go above and beyond for me. He is the ONLY guy I will ever take my Jeep to!

So I have had my wrangler now for 10 months and I am still thankful that i bought it a Jeep Autonation North Phoenix, everything has been great up until today. I would just like to warn you to be careful for the extra insurance policies they sell. the finance guy lectured me on the windshields and how easy they crack. then he reviewed several add on policies with me that would cover chips and dings, and stains and windshield replacements. I never buy these things, but I let him talk me into it, which increased my jeep payment. So you guessed. Now I have a broken windshield and I called the dealership to get the policy information and as it turns out, he did not sell me the one with the windshield, only the one that cleans stains on the seat or the carpet and paint stains. So honestly the policy is worthless to me. Now I pay extra money on m y jeep payment and I am still having to turn my broken windshield over to my car insurance. This situation frustrates me. So sign with your eyes open, and not just because you are excited to finally get your wrangler.

I made a appointment for an oil change and the earliest they could get me in was today Thursday the 22nd, 2021 at 4:pm. I showed up at 3:30 and asked if I was planning on leaving it over night. When I said no, I was told that they’re 3 hours behind and they do not make appointments after 3:pm. I told the service writer I call in to make my appointment and the lady on the phone gave me the time of 4:pm. The service writer said they might not get it finished today. The look on the service writer face was basically “Oh Well”. Not happy and never going back.

I worked with Jose and the manager as well as the finance department and they did an amazing job of working with me to be where I wanted with the numbers ! Great service & Amazing communication throughout the whole sale , even after I left the dealership, stayed in contact with me too ! Shows how great their service really is!

Wonderful experience overall. I went in knowing what I wanted to see. The whole process took about four from walking in the door to walking out. Stephanie was the rep and was so sweet. She took us to the car right away and we got started fast. Even had a great experience trading in my car. Friendly staff and great prices. Very low taxes and fees. Highly recommend purchasing from here.

Maureen was very friendly and my Jeep was done in a decent amount of time.

I was totally misled by the salespeople at this dealership. I was coming from New Mexico to Phoenix to buy a new truck. I asked repeatedly if I could walk out with the Manufacturer's Certificate of Origin. Both the general manager Joseph Asadi and Max Cooper, the sales person I dealt with, assured me it would not be a problem to get me the MOC. Not only did I not get the paperwork I needed to register my truck, I still do not have a title. I bought the truck nearly 3 months ago. The temporary tag is about to expire. The dealership people I spoke to say I have to let the current tag run out and to call back the day it expires. This is an absurd suggestion. It leaves me with expired tags, and no recourse for obtaining the title to my vehicle. On May 4th, I drove the 5 hours from Southern New Mexico to Phoenix to trade in my truck for a new Ram, with the understanding I would be walking out with everything I needed to register my truck in New Mexico, before a cross country trip to Georgia to help with family issues indefinitely. 3 months should have been plenty of time to get an Arizona title via mail. I've been directed to 3 different title people in the months I've been calling. 1st, Kate Stamos, 2nd Dana and today a 3rd Celita. Kate was the most helpful and honest. She let me know that they would never have been able to give me the manufacturer's certificate of origin. I always was going to have to wait for the AZ DOT to process a title, and then supply me that title, which I would have to transfer to my home state. The sales people and the general manager told me half truths in an effort to get the sale. There was no intention to ever honor my request. Kate let me know the dealership didn't even have the MOC needed to process the AZ title. She promised to order a duplicate MOC and to rush the paperwork through. She quit and I've not been able to get another title person from on the phone again. Dana never returned my call. Neither did the sales person Max who sold me the truck, or Charlie who I spoke to 2 weeks ago. After listening to some sales dude mansplain to me about how I don't need a title to register my truck (incorrect) I was transferred to Celita- the newest title clerk. I left a message for Celita today, July 20th. I do not feel hopeful. The dishonestly and complete lack of responsibility is completely unacceptable. Not having any idea when I will be able to register, title and plate my truck in my home state has been incredibly stressful. As the expiration approaches on my 90 day tag, I have to decide whether to park my vehicle as I wait for them to fix this mess or take the chance on expired tags and a ticket. Totally unnecessary. All of this stress and anxiety is totally unnecessary.

Experienced people

we had two recalls and an a/c that stopped working. 4 days later nothing had been done. they said they could not recreate the ac problem but charged us $152when we told them we were picking it up in three hours. in the meantime we received three emails and 4 letters telling us to get the recall fixed quickly. the had no idea when parts would be in. we also were still waiting for a dash board cover since 2019. the fuel pump recall was about 8 months. we were told no cars were available to rent on insurance. we tried to ca the general manager. no response. our old service guy Rocket had been excellent. the new guy was apathetic and really did not care.

Three years ago I bought a 2018 Jeep Compass at AutoNation. The Jeep has already needed the engine replaced and even with the new engine is not a reliable vehicle. This Compass is literally a Fiat in Jeep’s clothing; I am trading it in. The only redeeming factor in this whole mess has been Carl Ross, my service advisor. I give Carl 10 stars for customer service. I give AutoNation 1 star because they sold me a piece of crap. As far as the car goes, no stars, the best thing for this car would be a can of gasoline and a book of matches….friggin’ POS.

This was the absolute worst experience I've ever had at this dealership and I have been coming here for years for multiple vehicles. The service provider I usually see no longer works there so I had to work with someone who did not know me or my vehicle and was not nearly as nice. Every conversation regarding what was going on with my vehicle was met with hostility. I was constantly talked to as if I was a child who knew nothing. They kept my car for a full month just to replace a battery wire. It only took that long because they lost my car and my keys for a few days after it was towed there and it would have stayed sitting in the tow yard, untouched, if I hadn't gotten a ride down there and asked about what was going on with my car, since they refused to answer the phone. They also did not listen to me when I explained the issue with my car. I told them when I had the car towed there that the issue was most likely the wire, but they had to take weeks to come to that conclusion on their own. And during those weeks they tried to sell me a battery I didn't need, replaced a good starter, and consistently talked down to me. Even my mother overheard a conversation I was having with the technician and asked me "do they always talk to you like that?" because she was appalled and how rudely they talked me. The entire process was extra difficult because I was not able to call and talk to any techs throughout the process. They told me I can only communicate with them through email. They told me and I quote "we are too busy to answer the phone, if you want to talk to me you have to email me". And even emailing barely worked because the techs weren't reading the full messages and it was like I had to keep rehashing the same questions and explanations over and over again, and that's if they responded to the email. At times I would have to send multiple emails over days before I got a response. I spent over $500 on rental vehicles trying to keep making it to work while they dicked around with my car. After all of this I know I will never, ever, be returning to this AutoNation location and I wish I could get my money back. I want to add that this all started because a sales rep wanted me to trade in my car and he told me to have it towed in and quoted me a two-day turnaround on getting the car appraised and traded in. He knew that the car was not running and promised me that I could still get at least $10,000 for it, since it was not a major problem. It was after that two days passed that I tried calling in to find out what was going on with my car and was getting no responses. I had to drive there and talk to someone in person just to find out they didn't even know they had my car and had no idea where my keys were. The technicians also told me that 2 days turnaround was a lie and they actually had no idea how long it was going to take to do a diagnostic on my car since they were so busy. On top of that somebody told the appraisal guys that the issue with my car was the engine and so they appraised it for $2,000 and that was before they even knew where my car was. So no diagnostic had even been performed, they just guessed it was an engine problem. Then I was told they would get my car in right away, do the diagnostic, and get the appraisal redone. That was a month ago. They also did not have any loaner cars and did not care about the inconvenience they were causing me by taking this long with my car. I drive 100 miles a day for work, so I had to spend hundreds of dollars on rental vehicles. The tech told me that I could get the rental vehicles covered under warranty, but he refused to help me contact the warranty provider. I tried for weeks to get a hold of the warranty people, unsuccessfully. When I told the technician about this he just shrugged it off in a "sucks to suck" kind of way and said it's hard for him to contact them too. I did finally get the appraisal and it is indeed worth the $10,000 I was originally quoted, but I'm so pissed at this dealership that there's no way I'm going through with this trade in.

When I brought my car in, it was making a strange noise that needed a diagnosis. I decided to wait at the dealership to find out what was wrong. I learned it was going to cost several hundred dollars to fix. After several hours of waiting, my car was finally ready. The Valet pulled it up, I got in and turned the key. Nothing. I had an instant feeling a dread. After all the waiting, my car was not starting. Then I realized, It Did Start! It started up so quietly and was running so smoothly that I couldn't hear it or feel it. Unbelievable! It continued to start silently for the next two days. Now, I can hear it start very quietly. The engine is still running silently. The very talented auto service technician did a great job!! Maureen, my very attentive service adviser, was professional, helpful, friendly, kind, as usual. This was an expensive repair for me, but the payoff was amazing. I didn't know cars (other than electric) could run so quietly and smoothly. I think it might even be quieter than when it was new. Yeah, I recommend this place!

I had an excellent service experience this week at AutoNation North Phoenix thanks to my service advisor Carl Ross and their service technicians. My Ram 2500 Power Wagon had preventative service on the suspension, engine, transmission diagnostics and fluid changes in axles, transfer case and engine. I’m happy we bought this vehicle new from the dealership in 2014 and we’ve had an great relationship servicing it here. I hope our next purchase works out with them as inventory is so hard to find these days. Thanks again, Dan Horton

Maureen was excellent! I went in for 2 recalls and she got everything done very smoothly!

Received safety recall but was told no ETA on safety part being available. You’re better off finding a company who will stand behind their product and who considers their customers’ safety a priority. Horrible, horrible service. Buyer beware!!!

Everything worked as promised

Great customer service, friendly smiles.

I like writing good reviews, seldom do I write a bad one, but sometimes we need to be warned of a horrific experience. I'm WAS a loyal customer of three years. I had that gut feeling from the beginning that this place didn't feel conducive to my trust and liking. I continue to give the benefit of the doubt. People, we all need to listen to that gut feeling. The employees and techs look MISERABLE. There is very poor customer service (except for the greeter who was the shining star of the whole last experience.) I bought another, used vehicle and on the day I bought it I scheduled an appointment, online, a week out, to have it inspected for any issues. At that time I had picked a few concerns because I figured they would check everything out for me. I don't know anything about how a vehicle should run and thought they could let me know if there was something that needed attention. I arrived early for my appointment, they where already busy. Totally understandable, but everyone behind me was being helped. When the rep finally came over to me, he asked what was wrong with the vehicle. I let him know I had an appointment and chose the concerns when I scheduled. I explained I wanted a check up to make sure everything was good on the vehicle. Then he asked why I was bringing it in and what was wrong with the vehicle. He had the information already printed out and right there infront of him but I was being questioned regardless. I said maybe the A/C ... well that was going to cost me $150.00, even with out anyone looking at the vehicle. Really???? How am I supposed to know what's wrong with the vehicle, that is supposedly their expertise, right? I was bringing the vehicle in so they could help ME and look over the vehicle and tell ME what was wrong with the vehicle. Since I didn't know what was wrong with the vehicle, they couldn't help me. I will never again bring a vehicle here for service. Nor will I ever buy a vehicle from here. I will make sure all my friends and family stay away from this location. And then I found this email that shows they cancelled my appointment ... Super funny, since I was there, on time, willing customer for service!! Again ... REALLY??!! From: Appointment Notifications Sent: Monday, June 28, 2021 10:23 AM To: Subject: Appointment Cancellation Confirmation Dear APRIL Your appointment for the 2010 DODGE on 6/28/2021 10:00 AM has been cancelled. For more information, please contact us at 6025042200 wentworthe@autonation.com. AutoNation Chrysler Dodge Jeep Ram North Phoenix 16406 N 26th Avenue, Phoenix, AZ 85023

Took our vehicle in to get routine service done.Service advisor Sam was very friendly and service was completed in the time we were told it would be.

I have a 2016 Ram Big Horn with the Hemi engine. Last year I was having issues with my transmission overheating in the summer going up sunset point . The transmission got as hot as 260 degrees and I was told by AutoNation to pull over and let the transmission cool down to 200 degrees and then proceed to Flagstaff. This occurred several times before I was able to get into Planet dealership in Flagstaff. The service there was terrible and would not recommend them at all. This summer the transmission started overheating again and I took it to Auto Nation where I was told this is common however RAM does not see this as a factory default. Auto Nation recommended to me what they have been doing for other customers which was to replace the A/C condenser with a dual A/C condenser & Transmission cooler which was going to cost me over $800.00. This work around worked however I still feel that if I cannot get my truck up a hill in the summer heat that there is an issue with the truck and RAM should have addressed and paid for the fix. Another concern I have is when I purchased my truck, I purchased Oil changes and with the pandemic it looks like I will end up with unused pre paid oil changes. When the Customer Service feedback team contacted me I mentioned both of my concerns above and he told me that he would look into them and get back with me. Unfortunately I never heard back from him. very disappointed. My service Advisor Maureen Works has done an excellent job and I would recommend her to any of my friends.

People were nice, but I think it is ridiculous I had to pay for a service related to a recall. Recall on keep requires an oil change to read if there is a problem and I had to pay for the oil change. A different keep dealer said I shouldn’t have paid

If you need work done on your vehicle take it to auto nation they are very nice and friendly and they do fantastic work

Had a wonderful experience buying my 4xe. We worked with Chuck and this is the 4th vehicle we have brought from him. Would recommend him to anyone!!!

My salesperson John Senter was amazing! He had the perfect vehicle for me with all the options I was looking for. He took the time to explain every aspect of the vehicle, financing and my trade. John made the buying process easy and got it done in a very short time. Love my new 2021 Jeep Grand Cherokee! I highly recommend John Senter at/ and AutoNation for your next vehicle.

Always friendly outgoing and informative and super tempting to leave with a new vehicle every time I go for service

had a appointment to check my ac on sat...as of Monday night still not looked at my car.said 1st thing Tues morning...by Tuesday night they could not work on it for they had no technicians to do it until friday...its 117 all week without ac.. thx

They could not have done more. The service was quick and they went above and beyond to make sure I was satisfied.

John was very professional and caring. He did everything right. I love his personality and work ethic. This is our second vehicle we have gotten from John and I would recommend him anyone looking for a vehicle and I will go back for a 3rd vehicle when its time.

It's always a pleasure to bring my car in for maintenance or a problem. Whatever the case, I'm always taken care of. Nick my advisor always has my best interest in mind.

It's always a pleasure to bring my car in for maintenance or a problem. Whatever the case, I'm always taken care of. Nick my advisor always has my best interest in mind.

Overall my experience was good, they treated me well and were there for anything I needed. Also help me answer any questions I didn?t know about my vehicle.

Service Department was efficient and friendly. Great place to have your car maintanenced!

Great service everytime! My only complaint would be the amount of time you have to wait for routine service(oil change) to be done when you have a appointment set up already.

Marcus was very helpful. I love my new Jeep!

Excellent customer service in the service department

My service advisor Maureen Working is fantastic. Always does an excellent job

First time there I was pleased with the service staff and would recommend them to people I know

This place is horrific corporate mess, and stay away if you can. Sales is basicaly incompetent bunch, where you will waste a day, and they will still be incapable of completing the sale, cash in hand. But God help you if you need any service/repairs, or added acessories from their service and parts department. Holy cow!!! Two-2 months to try to schedule thousands of dollars of service work and upgrades, cant even manage to set you up with a rental vehicle. And then after 2 months they call that they have loaner, but can you be here right away, because they cant hold the rental for you. This place would be much better if they had some robots and vending machines dispensing cars, as that would be a huge improvement-not sure how they even mange to survive with zero customer service. Fortunately, there are still privately owned Ram dealers down the road, where they take pride im customer service. Too bad that you cant give them zero stars for rating.

This place is horrific corporate mess, and stay away if you can. Sales is basicaly incompetent bunch, where you will waste a day, and they will still be incapable of completing the sale, cash in hand. But God help you if you need any service/repairs, or added acessories from their service and parts department. Holy cow!!! Two-2 months to try to schedule thousands of dollars of service work and upgrades, cant even manage to set you up with a rental vehicle. And then after 2 months they call that they have loaner, but can you be here right away, because they cant hold the rental for you. This place would be much better if they had some robots and vending machines dispensing cars, as that would be a huge improvement-not sure how they even mange to survive with zero customer service. Fortunately, there are still privately owned Ram dealers down the road, where they take pride im customer service. Too bad that you cant give them zero stars for rating.

Good experience from service representative Very thorough

One of the greatest service writers I have come across been to a lot of dealerships the service writer went far beyond what she needed to do to make sure that my car was taken care of in a timely manner and did a great job thank you very much

Took the vehicle in for an oil change and a basic inspection. It was recommended that I replace the air filter also, which I did. It was also discovered that the two batteries in my Pacifica needed to be replaced. Since I had a dead battery about a week before I took the vehicle in for service, I said okay. They were replaced under warranty. I think that my service representative, Nicholas Thomas made sure that what was needed on my vehicle was taken care of.

Great experience with the people at Auto Nation, professional and polite, they made the car buying process quick but efficient, but not pressured. I would highly recommend this dealer to friends in the future!

Izzy was an amazing service advisor. She went above and beyond to assist me.

Great Service Department. Easy to deal with. Knowledgeable and honest.

If I had the option for no stars I'd choose that. They kept my vehicle for a week. I came in with one concern and was given an additional 15 item laundry list of work that could be done totaling over $6000. When none of the other items were of concern and after I took it to another shop all the items still had a 2 year life span on them. I received no phone calls for updates, I had to call every time. Was told 24 t 48 hours just for the inspection when I made an appointment. I patiently waited the entire 48 hours before I called for an update. They needed to check my warranty that was on a Friday. I did not hear anything from them until I called the following Wednesday so I was very patient. When I called the direct line I was given I was greeted with a voicemail they no longer worked there as of the day prior. Unless you want to be without a car for days, receive zero customer service and be taken advantage of financially I would stay away from this service department.

Great experience. I will continue to use this facility.

service on my 2017 Dodge was great! Nicholas was courteous and very helpful.

Excellent service. Stephany was amazing. True to their word!!

When I showed up for my maintenance appointment, I was advised I wasn't on their schedule. Per their records, my actual appointment wasn't for another month. Since I went by the date and time indicated via text message, they were able to fit me in and serviced my car in record time!

Very simple process. No haggling or negotiations. They presented me with an offer and allowed me to make my own choices. Overall, I was pleased with the experience.

Carl did a great job with my Jeep?s maintenance again! I will continue to bring my business to him!

Took 2016 Ram in for a issue with my Unconnect system. Uconnect said it was an upgrade that the dealer would do... After pne and a half day they couldn't get it to upgrade. Was told they would have to check with higher ups for help..Haven't heard back yet. We have always been pleased with the service we haver eceived here so I am hoping they come through.

Had a recall on my new 2021 Ram Cummins and was able to get scheduled promptly and get the issue solved. Mu service advisor Izzi was on top of things and made sure I got my truck back clean and running.

Great staff, service department was very helpful. Representative Nicholas Thomas and service manager went out of their way to get my 2018 hellcat back on the road after breaking down on a trip from California to Texas. The parts were shipped overnight and the car was up and running the next day. This to me was outstanding service as most local dealer did not want to see my vehicle till the following week and that would have ruin our trip/vacation. Again I’m very thankful to have brought my car to auto nation definitely 10/10 for service.

My AC stop working, My service advisor got me in right away and by end of day it was ready. Our service advisor Nick is the best.

Prompt, courteous and helpful

I dealt with car salesman Francis (Manager, Gaston) I arrived with my TrueCar offer and a exclusive bonus cash offer to get the best deal out the door. Francis agreed to honor both of my offers and recorded the offer code (MC2827622372) to come and find out I got the selling price for a lot higher than the TrueCar offer and did not even apply the Bonus cash offer that I was entitled to. I confirmed with other local dealerships and was told I in fact got con by the dealership personnel. I called to try to get a hold of Francis and ask the questions on why they didn’t apply or even sold me the car for the price they said they would honor he was no where around, when I spoke to (manager) Gaston and I question him, he said he didn’t know anything about it and that he didn’t know what Francis had told me to come to a deal agreement. I thought I was paying the taxes and fees of the extra thousands I got cheated out of. Correctional officer and these guys here are [non-permissible content removed]!

Service personnel found the problem quickly and resolved it. Thank you

Rocket and the mechanics did an excellent job of getting my service for my 2019 Ram. Rocket explained all service due and had the work done-including a wash-in no time.

Rocket was Awesome, kept me informed during each step! Huge thank you to Rocket.

Less then 1 month into owning my new vehicle the check engine light came on. I took it into the service center and was told that the repair needed was not under warranty. How is a repair to something that caused the check engine light to come on not covered by the 90 day warranty given when you buy a vehicle? I was i able to talk with them and ended up only paying for half. It was 250$ spent before i even made my first payment. And on top of all the they didn?t even wash my vehicle when they were done. There were greasy black hand prints all along the front.

Great service manager, pleasant environment. Professional and helpful stuff

Service is great. Maureen was my advisor, she’s courteous and pleasant to work with.

The service was excellent. I would recommend going to AutoNation to Familia and friends.

I?m new to the Ram family and my first visit to the service center was awesome. Carl took great care of me and my truck. He completed everything I came in for. No hidden costs. Explained everything in detail. He was honest and professional. I?m so happy I finally found a service center and rep I can trust.

Got me a good deal on a brand new Wrangler, were supportive and flexible from start to finish!

I always get good service when I take my car in for the services it needs.

I received excellent service when I took my Jeep Wrangler in for service. My service advisor (Sam) was very upfront and informative about the process and expectations. He even pulled it in after service was complete and it started to rain. Excellent customer service!!!

Rocket was very friendly and updated me with everything going on with repairs needed as well as when my Jeep would be ready for pick up

My salesman John Senter was awesome!!! My car died due to engine damage and I called John, who lives in my town, and he found me the perfect car for my needs!! Transaction was smooth and fast! He even delivered the car to our house!!! A lot of friends have bought cars from John! He is totally honest, knows his business and will help any way he can! He cares for people and it shows. A friend for sure!! When the time comes for my daughter to get a car, we know who to call!!

Great service! Thank you to Nicholas for going above and beyond to ensure I had a good customer experience.

I was amazed that every one in the building was calm and polite and most of all very nice. I have the worse credit in the world, I don't know how the finance team was able to get me approved for a vehicle I'm so grateful and thankful for Autonation. This was a miracle

Nate was very polite and helpful. We appreciated Nate’s assistance. The vehicle was fixed and we were offered options as we had a wedding soon and a loaner was provided if had to go to Las Vegas. His flexibility was greatly appreciated. Keith

Nicholas is my contact here and always goes out of his way to make my experience the best he can! He is definitely an asset to this company! I will definitely go back in the future for anything I might need ! Jeff Roeder

Chuck Brewer and the team at AutoNation made my recent Jeep Wrangler purchase a fun, positive, experience. Friendly, helpful, and professional--they have earned my highest recommendation!

the service was quick and my advisor, Rocket made sure to tell me everything that had been done and when I will need to be back. he was friendly and made me feel very comfortable!

Service staff is great. My problem with this dealership is that they don’t offer a courtesy vehicle for me to drive whenever I have to drop my Jeep off for all day service. My 2019 Wrangler has had to be serviced a lot over the past year, and I’ve spent probably over $250 on transportation that was supposed to be covered under my Jeep Wave perks/benefits as a free rental for each service visit. I would’ve switched dealerships a while back if it weren’t for the service issue being a recurring one. It all leaves me wondering if they’re fully servicing the vehicle each visit, or if they’re rushing to just give it back to me each day so as not to keep it overnight as it probably needs.

It was great from the time we called till the time we drove off in the1500 Ram I really enjoy my truck and look forward to enjoy it for a long time

It was a pleasure buying from auto nation.. hassle free..friendly sales people and very knowledge with Dodge products

Basic service done on Ram Easy process but little time consuming for oil change 2hrs with appt scheduled

Great service writer (Carl Ross), I will come back. Thxs, John Corella

Repair was completed same day. Clear communication of the problem.

Very professional employees. Was a good experience.

Nicholus, has always been my go to, but I have been treated well by all others. I have been to many service departments and there always seems to be a problem, but with Nick, he always gets it done. I'm not always happy because there is something wrong, but for safety matters and the fact it would be more costly if they didn't catch it, I'm thankful. There never has been unnecessary additions and costs like a lot of services departments. Thank you

Nicholus, has always been my go to, but I have been treated well by all others. I have been to many service departments and there always seems to be a problem, but with Nick, he always gets it done. I'm not always happy because there is something wrong, but for safety matters and the fact it would be more costly if they didn't catch it, I'm thankful. There never has been unnecessary additions and costs like a lot of services departments. Thank you

I was not allowed to buy the car without purchasing the $3000 warranty

The service.. thank you Maureen for being so kind and compassionate. see you in 6 months!

Great experiences purchasing multiple vehicles from John Senter. Would highly recommend him and this AutoNation. Wouldn't buy a new vehicle without him.

Maureen did her usual excellent job. As I mentioned to Steve when he called to ask how it went I indicated I thought 4 hours was a little long for what was scheduled (oil change & tire rotation). I have always had good service at this facility (10 years) & consider this a “one off”.

I've had my vehicle, a Mazda CX-5, for a little over 3 months. Last week my steering wheel locked up, headlights were flashing on and off, and gas pedal stopped working all while driving on a highway at night. My battery completely died. The next morning we popped open the hood to find that the serpentine belt was completely dry rotted and had split in half vertically and horizontally - crazy, I know. Needless to say I had to replace the belt and battery. This is something I would have expected to be checked in Autonation's "125 point inspection". I wish I would have checked before buying the vehicle so that I could have had it replaced and fixed earlier - I would be cautious trusting that everything is checked. My mechanic confirmed this is something that would have been apparent when I purchased the vehicle. So, just be careful!

Sam customer service rep was great Repair was airbag recall

Great customer service. Good honest salesman. Worked hard to get me the vehicle I wanted.

Had a pleasant experience with Jose our salesperson. But when it came to dealing with the first finance person, he had an attitude and would not put on a mask after my first request and threw a tantrum. But a day later dealt with Jesse and was able to sign safely. If it was not for Jose, I would not have returned.

No games. Great service. Friendly employees. It was a smooth visit and I highly recommend.

Nathan was very thorough in checking my car during the intake process. Everyone was friendly and very professional. I was very satisfied with the work that was done on my car.

Good. Work was done in a short time... And was happy ? with everything

Had a leaking windshield washer fluid pump still under warranty. Just as I was about to take the car in, I noticed a loud grinding sound in the brakes. AutoNation diagnosed the issues, got the warranty work approved, fixed the leak, and put on new brake pads in two days. Izzy Alikadic was my service consultant, and she kept me updated on all the steps throughout the process. Brake repairs are not under warranty but Izzy was able to get me a small discount on the price, which was a nice added touch.

Service Rep Izzy was Amazing! My appointment time was 7:40 and I was out in an hour. The company even washed my vehicle.

AutoNation on Bell road has the worst service department hands down I would recommend anywhere but there. Too bad they got rid of the employees that actually cared about their customers AutoNation you don't even get one star. This has no reflection on my Dodge ram . So if you're looking for a Dodge ram highly recommend it I love it just would not be ever buying from that dealership again nor will we be going back to the service department. They are a joke. Some of the rudest management and GM I've ever had to listen to. Shame on you AutoNation.

After having problems with my brake system for over 3 years Carl the service writer finally listened to me and solved the problem. I was dismissed by two other service writers who put me in harms way by not solving the problem. Thanks Carl.

Easy purchase, friendly staff, and a good experience.

Service appt 3/29 with a new advisor. Carl Ross was thorough, direct and provided quick responses. He also addressed my concerns and provided a detailed report of my vehicle. While there is no shuttle service at this time (can make it a little challenging if you don't have a ride to/from), the service was performed exceptionally well and I appreciated the response and dedication.

Great service and there are fast

I purchased a 2021 Rebel technically blind, the truck was listed but not in the lot since the General Manager decided to get it for the weekend so I agreed it will have 521 miles on it(not sure why so many right) so this truck will be delivered to my home(3.5hours away) the next day. Next day comes and the truck has a little more than the mileage said and a damage windshield. Long story short it made feel like I was getting a used truck instead of a brand new one. My salesperson was great! me personally I've been in the sales role for more than 13 years and Courtney T was not pushing for the sale at all but, making valid points to have a little of leverage and most important, she actually deal with me via email most of the time which no one does! In the other hand finance rep Jessy was very pushing for selling of course the most he could after agreeing to a deal with salesperson. Next day I finally got my truck with a brand new windshield and I knew at that time why they weren't able to bring the truck to me when we closed the deal it turns out, the General Manager went to a trip to Las Vegas and of course they did not delete their paired phone or destinations on the Uconnect. Overall, I will follow this salesperson anywhere! whenever Im looking for a new car however, never again at AutoNation dealership

Service appt 3/29 with a new advisor. Carl Ross was thorough, direct and provided quick responses. He also addressed my concerns and provided a detailed report of my vehicle. While there is no shuttle service at this time (can make it a little challenging if you don't have a ride to/from), the service was performed exceptionally well and I appreciated the response and dedication.

Great service, best service experience...thank you Izzy for the attention to detail!

I called on 3/10/21 and told the service center that my check engine light came on and after verifying the error code at a couple of locations close to me I needed the clutch circuit switch replaced and please order the part and I set up the appointment for 7 am on March 20, 2021. I advised when I made the appointment that I could not drop off the vehicle that this was my only vehicle. She told me that she would have Carl order the part and that 10 days was plenty of notice. Contact was made both 48 and 24 hours prior to my appointment reassuring me all was ready for me. Upon arrival Carl greeted me told me he had no one there today to look at my vehicle and that before anything could be done he would run a diagnostic on it. No the part was not ordered. I was told at 7 am that it would be after 1 pm before he would know anything. But would “bump” me to the front of the line. He said that the service manager Steve Rogers was out sick and would call me concerning the matter upon his return. At 11:30 am it was confirmed that yes the switch had gone bad and needed to be replaced and I could leave my vehicle there until Tuesday when the part would arrive or bring it back. I live over 20 miles away and was very frustrated with the fact that I requested the part to be ordered 10 days prior. That I had to wait and make repetitive trips and yet the service manager Steve Rogers never called me on this matter or a matter I had in February with damage to my personal property while getting a oil change. What ever happened to listen to the customer? The Customer is always right? Poor customer service is all I can say!

Carl, my service advisor was awesome and got my car in for the needed service quickly and efficiently. Carl is always helpful and professional and takes care of any issues or quesrions I have.

Steve the customer service manger is not competent. He is either a liar or has some onset dementia! He sounds like he is 70 and needs to retire because he has no desire to help. My car was damaged while getting a repair correction. My car locked up and I could not break or steer and he told me it was ok to drive if the check engine light was not on. Don’t give me the generic phone number !! Give me a direct line or have the GM call me!!! Worst service ever!!

Always friendly service. Fast and easy scheduling. I can usually get in within a day or two.

Easy and fast

Handled quickly and capably. Service representative went the extra mile to deal with the problem

They were very busy, but they still took carem of my problem very timely - thanks

Kenny in the service department took good care of my car and made it a simple process for me

Overall a good experience. Brian our salesman was very responsive and knowledgeable. We never felt we were under pressure. We felt the value agreed on our trade in was very fair. The only criticism was the whole buying process took a very long time. I think this was due to a busy couple of days and a shortage of finance employees at the time.

I tried to drop off my vehicle after 6 and before 7 pm, which I was told was ok. After waiting for a service writer, I asked if I would get a receipt for my car. Ishmael was kind enough to perform a small dance move while informing me they were off the clock. I left.

I have to say by far the best customer service. I came in from El Paso, TX and was treated with such respect. My salesman Fernando had great communication with me from day one and was transparent in the entire process. I plan to do business again with you all in the future. Thank you again. I now see your dealerships aren't just about numbers but caring for the customers and there needs unlike my previous experiences.

Took my Cherokee in for oil change and recall and I don’t think they even did the oil change, the previous visit they didn’t get the oil cover under car secure and now that is broken. Had been charged a few times for tire rotation which they didn’t do so had to buy new tires. I have 10 oil changes from when I purchased the suv, if wasn’t for that I would not take it there.

Services done on time and car washed upon return of vehicle

Let’s Give this place a 5 STAR Rating Please, They deserve every bit of it. I have been a long time customer and my most recent vehicle (2018 Ram 1500 Rebel) is my daily driver, No vehicle is perfect and each vehicle will experience some type of Minor or Major breakage (Expected, Hence a Platinum Warranty), Its not about what happens but how those issues are handled. Recently I have experienced some major transmission issues and hands down, their Service Department (My Rep: Maureen) has been on top of it. I actually was contacted by the General Manager and Service Director to work through some of the bumps. They take their business relationships very seriously. As a Business Owner Myself, I have to give it too them, they really care for what happens with the “experience” of the customer (myself in this instance). 5 STARS All Day! My next vehicle (TRX?) will be through them in the near future. My vote is to go with this Dealership all day. You won’t be disappointed. 🇺🇸😎🇺🇸😎🇺🇸😎🇺🇸

there service department people do not get back to you after you call in and leave messages. they missed repairs I told them check on and had my truck for 8 hours for a simple oil change. I had to go down and check on it because they would not call me back!!!! They are really getting bad.

Service department would not return my 4 left messages and had to go down to find out what was going on with my truck service after they had it for 8 hours. And also did not make all repairs.

It took several weeks to get my car back, however the problem appeared to be fixed. Immediately after leaving the lot I noticed my car was pulling to the right and there was this clunking sound coming from the front and the back. I was hoping it was just something that needed to be "worked" out. It became apparent that wasn't the case and now I have another appointment for them to check their work. Very frustrating because I paid a lot of money to have my issue resolved not to mention the money spent on a rental car just to have to turn around and drop it off again.

Maureen was my service advisor and was wonderful. I told her I would have to UBER home Available. Knowing I lived so far from the dealer, she went back and asked the service technician if they could fix my recall immediately so I did not have to pay travel fees. She is amazing.

This review is for the service dept. For the manager Steve Rogers specifically, as no one actually knows what his job functions are, or how he keeps this job for years. If you have a complaint, or feedback about crappy service he does nothing about it. Not even takes it into consideration for next time. I have brought my vehicle in for service because it stalled out and no one could explain why or was able to fix the issue for over a year. Surprise that this month I get a notice for recall for that same issue that I've myself and others all over have been complaining about. Brought the vehicle in for the recall service, they did what they did and I still have to bring it back 1700 miles later to see if they can find anything. Steve called me back as a follow up after my visit just to tell me an email is coming, and when I brought this up he was clueless and knew nothing that was done to my vehicle. He said he just called to make sure I do a survey. How as a manager doing follow up calls are you not familiar or knowledgeable about what had occured/service provided to the customer before calling the customer and telling them to take a survey? He didn't take the time to read, or tell me to hold for a moment so he can get familiar. How do these people get in the field they are in and they have no customer service or people skills? This is my second interaction with him and I really could've done without 🤦‍♀️

I purchased a vehicle here and it has been in the shop longer than I have had it. They give you a 90 day warranty, but refuse to fix anything wrong with the vehicle! This is the worst experience I have ever had. And I will not go back here and I highly recommend no one going there to purchase a vehicle.

Professional, and friendly. I would recommend them for quality service.

Great and timely response when I called to make the appointment.

Excellent dealership! Customer always comes first. Carl Ross is an excellent and honest advisor.

My car was checked out service and repaired on time as promised. Great safe atmosphere .

very great service r by all at this dealership John Center and the finance team made it possible for me to purchase two cars always a great experience at AutoNation Fiat

Service representative- Maureen Working is great to work with.

They were very professional in taking care of our Jeep. They were accommodating in making sure to follow our requests. It was a very good visit. Nick is the agent that took care of us and he is very good and appreciated.

Both times I?ve taken my truck here I?ve had a great experience. Carl and Gil really took care of me

Fast and easy to purchase the new used car got exactly what I wanted to purchase. I am excited and thankful that I was able to have purchased this vehicle. I would refer a friend to go the same place and person to apply for a car.

I went in for an oil change. It was a little early mileage wise but it was one of the no cost ones. The service advisor said they would also do tire rotation and inspection of my 3500. I waited in just over an hour I was back on the road.

Worked with Bryan to buy my new 2021 wrangler. We got to where things needed to be and I got back in a Wrangler. Super happy and really got a great deal. Stop by and see him if you’re looking for a new ride. 😊

Nicholas is a great service advisor.with great d=follow up.

After receiving a request to contact the General Manager of the dealership, I was sent to voicemail. The world has become leave a message and not personal/ customer friendly, because to buy a car we all have to work and to take the time from my job to call you and have to leave a message is not acceptable because you are going to contact me on your time and not when I have the time to discuss the issues. Get my phone number from your service department and call me please

Absolutely terrible service. Zero communication on their end. Do not recommend at all. Went in to diagnose a problem. They kept our car over the weekend without updating us on the service. When I called on Monday morning to get an update they said they will have a technician working on it when they get in and will update on the findings. No response so I call late afternoon and they say they are going to keep it overnight again and a manager will look at it the morning and they will call right after. Did not receive a call, so I call mid-afternoon and they say they don?t know what?s wrong and asked if I wanted to take the car back and it was so late in the day that we couldn?t go in same day so the car had to stay overnight again. I had to call them 4 times to get updates and leave a lot of messages. Not once did I get a call back from them explaining their findings. Absolutely terrible communication, especially for holding the car for 4 days. Also, upon pick up, very few employees were wearing a mask. When picking up the vehicle an employee laughed out loud after the vehicle was described so seems like they don?t know how to handle things professionally.

Service needs a big face lift. Tire display is extremely dated. Customer lobby is very drab compared to any repair facility. Dealership showroom is very cool! Best staff every, truly care about their customers.

I found a Jeep on line that matched all my options. I called dealer to verify the vehicle was available and all my phone conversations were very professional. Chris Y. answered all my questions and helped me negotiate a competitive price on my new Jeep. I did this all on line and over the phone. I had a very smooth and efficient experience during the delivery of the vehicle. I would highly recommend this dealership.

Brown was great. Really helped me out especially with getting insurance (: as well as my gas tank not opening he was accommodating

Took my Jeep in because when I hit a bump it shook horrible the first time and thought they fixed it but they didn?t. My husband took it back in because of the same issue and found out they never looked at it the first time. So, they ordered the part and when the part came in they did not call us. I almost had a wreck one morning, because I hit a bump and had to pull over because it shook so bad. I immediately went to the dealership to talk to the service manager. I told Scott (service manager) what had just happened and asked when my part was coming in. He said it was in!!! So I asked when did it come in. Mind you we took the Jeep in the first week of February. He said , ?it came in on the 15th of Feb?. I told him no one called us to let us know and asked what was the policy for calling customers when their parts come in? He said , ?they have no policy?!!!? I told him the day was the 24th so that was a week ago and that wasn?t right or fair. My Jeep was taken care of but I will never go back to this dealership, because they don?t have a policy about calling you and they don?t take it seriously. I asked Maureen, my service rep, why she didn?t call me and she said, ?they are so backed up?, and left it at that???

Carl was great! Didn?t upswell me anything and took care of all my concerns, he is awesome

Always excellence service.

an ongoing problem that the service rep Maureen was so good, that she even contacted the previous repair shop, to make sure her tech did not make the same mistakes. This shop has earned my business.

Saved about $3000.00 by purchasing from this dealership

I pay extra money a month for a warranty. I had my car towed to get fixed at the dealership and they had my car for 3 weeks with no answers. Finally I had enough they made me pay fees before releasing my car and they didn’t even work on my car. I would never recommend anyone to do business with this dealership.

Ask for carl he is wonderful and honest . Its so hard to find a good serviceman but with Carl you cannot go wrong . Thsnk you carl for all you do i appreciate everything.

Easy to work with, price and service was great

Allis good with the service but low tire light was on and no one took care of this?Both front tires only had 34 lbs of air.

Steve and Carl are absolutely the best!! The customer service is excellent.

The prices are fair and no haggling makes it a good experience. Our salesman Josh was very helpful and good to work with. However, there was one issue that needed to be addressed after the sale and the sales manager has not been very responsive to quickly address the issue.

Wonderful experience. I found the Jeep that I ended up purchasing online and was planning on going to Phoenix about 3 weeks later, but instead had to make a special trip meeting my husband to sign all the paperwork and drive home my new ride.

I will never take my car there again. I will never take my car there again. I will never take my car there again.

I had to get the roof of my convertible repaired and my technician was very thorough and communicated to me what was happening during each step of the repair. Parts had to be shipped from California and i feel like they repaired it quicker than I was expecting. He gave me a worse case and best case scenario so I wasn?t shocked when the bill arrived, which i appreciated! Very friendly and helpful during an experience which no one really wants to find themselves in - having to get their car fixed!! Side note - I have also purchased two cars at Autonation before, and I won?t buy a car anywhere else now. They are so transparent and the most honest car dealership i have come across here in AZ.

Buying my car from auto nation was the biggest mistake. I have been lied to , misled, ignored and much more!!! I would NEVER recommend auto nation to ANYONE!

I brought my car in for service because my battery light was on. I also had a factory recall. Maureen took the time to answer several questions and never made me feel rushed. I also requested an alignment because my steering wheel was shaking. When I picked up my car she advised me that the shaking was from bad tires and I didn’t need an alignment. Pls he went the extra mile to show me the problem.

They did a good job on my truck!! Thank you so much. Keep up the great work guys

Nicolas is extra special service writer. he goes the extra mile to make sure its fine right and your happy. he also hustles. no slacker here. great guy

The service department is top notch every time. I've recommended my family go to AutoNation Phoenix for years and had the opportunity to purchase and have my 'fleet' serviced here. Always a pleasure to pick up my vehicle whether repairs or just oil change. Highly recommended!

Ismael Vizcaino, was excellent at all the time, providing information and great support.

Very poor customer service. Very disappointing Representative was not empathetic or helpful.

I dropped my car off for a factory recall the night before a 7am morning appt and it wasnt even started let alone done during the window I had to pick it up (3-4pm). I was a little annoyed but my service rep apologized and said that as long as I could get there before 9pm, he would put my keys at the sales desk for me which I appreciated! When I go to pick up at 730pm, i spy a red diesel wrangler I drooled over and the sales rep was quick to help me get my keys and locate my car. they even washed it for me! I learned they were hit really bad with covid and the service dept is missing a ton of guys so I just wanted to give a shout out to their dedication to at least finish it same day and help me pick up when I could arrange another ride there.

Amazing! Costumer Services is great. The lady that assist me is AMAZING! I don’t know her name, but she’s always in service department, assisting the people that come in with there vehicles.

good service .

Was given a great deal on a new 2020 Ram 1500. I recommend you buying you vehicles at Autonation.

I wasn?t going to post a review but after the 4th email asking me to, I figured I would. I Asked the gentleman that wrote up my service ? Please make sure they don?t roll down the windows, the windows were tinted earlier this morning?. He replied, ?I will, I don?t know why they would.? When the car was finished, he walked me to the car and of course, the drivers side window was down. In addition, there were dirty smudges all over the steering wheel as well as the driver door armrest, driver seat and seat mounted armrest. The tire pressure recommended on the placard is 38 psi front, 30 rear. They were set at 35 all the way around. The waiting area was clean and the people were friendly. I?m not a fan of the actual service of the automobile and the way it was treated. This was my first and last visit.

* Service Department* Called to schedule an appointment for my Ram 2500 Diesel and let them know it was due to it having an oil leak, They asked me when would I like to drop it off as they could get it in as soon as the next day. I told them I use my truck for work so I would like to drop it off on a Friday if that was okay, was told that would be just fine, was scheduled for Friday at 9 am and told me who my service advisor would be. Showed up on my scheduled time and was told by the service advisor that an oil leak will take 24 to 48 hours for inspection, told him that I don't understand I have an appointment and let the person over the phone know why I was coming in so why do I have to wait longer I thought that's why appointments are made. Service advisor said well I can do my best to try and get it looked at today but it's normally 24 to 48 hours. Since I had already took the day off I told the service advisor please do what you can as I use my truck for work and if I was told from the beginning about the inspection time I would have made other arrangements to drop the truck off a different day. Service advisor said he will do his best. On the way home I got frustrated as the point of an appointment is a place setting time aside for an individual so an issue can be looked at. I decided to call the shop and ask to speak with a manager about this issue. If you call "GOOD LUCK " getting a hold of ANYONE everything goes to voice-mail trying to get a live person once your vehicle gets dropped off is IMPOSSIBLE! Since I was back at home I decided to just give the service advisor a chance and see if he could work it in for inspection. I did get a call at the end of the day to let me know they put my truck up in the air and they did notice that there seemed to be some sort of leak but they couldn't tell from where until they pressure washed it and since it was the end of the day they will let me know on Monday. At this point I have no choice so I agreed. On Monday I got a phone call in the afternoon letting me know that I do in fact have an oil leak and they will put me into a loner truck until it is repaired. Awesome that's a nice customer service, went down picked up the loaner. Well several days went by so I called to see how the truck is doing (Have to leave a message) No call back Friday rolls around get a phone call from the service advisor letting me know we should have your truck done by the end of the day, if not he works on Saturday and will call me then to get it. Perfect! Well No call either day so Monday comes and I call once in the morning and then in the afternoon leaving messages asking if my truck is completed? I happened to be in the area so I just stopped by. Not only is my truck NOT completed but they just pulled it in to START working on it. The service advisor told me that I had an extensive oil leak and they had their master tech on it, told him that's great but you told me that it was done! Service advisor then said Well you are still in the loaner truck right? Told him yes and I appreciate that but there is a difference between My truck and a loaner truck especially when it comes to work purposes. Service advisor says I get it, give me and hour and I will call you and let you know about how much longer we should have it. Okay. NO CALL! At this point I didn't even bother calling as I never get a call back!! I figured eventually they would call as they would like there loaner truck back. Thursday (1 day short of having my truck 2 full weeks) I got a phone call saying my truck was ready. I went down, while transferring everything from the loaner to my truck the service advisor told me that I may get surveyed and if I couldn't give a perfect 10 to let him know, otherwise he would let his manager know. Told him there is no way I can give a perfect 10. Service advisor just looked at me and said Okay I'll let manager know and left. I then noticed greasy foot prints on bumper, scratches and gouges in my grille. Manager called next day told him what happened he said he will look into it. Still Nothing.

I took my Dodge van in for a factory recall, and they were fast and effecient, and have a pleasant waiting area, even amid the Covid restrictions.

Rocket was great to work with. Explained all services needed thoroughly and vehicle was completed when he said it would be.

Nicholas Thomas took care of us. He is a role model for great service.

Start by returning messages, after that you can notify a customer when their vehicle is complete.

The service department working with Maureen Working is s great experience. She is not only knowledgeable, but friendly, and extremely helpful. She and her staff go the extra mile to ensure you and your car are in good hands. The Manager, Thomas went out of his way to meet with me to introduce himself to me and I know he will be available if I have any questions.

The service department is very good. My advisor is very professional and does excellent work in trying to keep my costs down and gives premium service.

I have done business here and always received had great service.

Having done business with a different dealer before, I can say that this was a really good experience. The negotiation went pretty smooths and in a very respectful way. If you are looking to get a Chrysler product, I would recommend you giving them a chance to see what they can offer before you go anywhere else. I'm happy to provide this review and mention the name of the people that I did business with: Francis Maena(Sales rep), Shawn Lerch (Internet Manager) and Jonathan Burnley (Finance Manager).

Nicholas Thomas was excellent in taking care of me and my vehicle. He went out of his way in explaining everything to me and made me feel important as a customer. Also he got my car back up and running faster then I thought. Thank you so very much Nichola. Hope you have a great day

Great service, taken care of right away

I am happy my new leased truck was fixed but! 😊 I wasn't happy that I made an appointment & I had to sit there from 8:00 am to 4:45 pm & then they came up with a curticy vehicle for the remaining my truck was being fixed, I guess so they didn't have call me an uber. 😆 There was a lack of communications with what was going on with the truck but 2 weeks and one day they fixed it & the following day I had to return to reprogram the second key fob. Of course this soga had to happen over Christmas & New Years while visiting freinds here in the Pheonix area.

My service rep Jayce, was very helpful. Thumbs up

I have 2 Jeep?s - 2016 Jeep Trailhawk and 2019 Jeep Wrangler Rubicon and have started inquiring about buying a new Grand Cherokee Trailhawk. The battery on my 2019 Rubicon died, just flat out died. I had AAA jump me and headed toward AutoNation to get a replacement. I was told I could drop off the car but there was a waiting list of 10 people ahead of me to get a loaner. After a heated discussion I was told too bad so sad, batteries die figure out how to get home yourself. If AutoNation is too busy to service me in an emergency then they don?t need my business. I called the sales department and told my (actually wonderful sales guy) to forget about ordering my next car, I?m going somewhere else. No one called me back, I really don?t care, I?m buying my next car, maybe not even a Jeep, somewhere else.

Terrible service to start I told them I wanted a specific lender because I was already prequalified so they say sure of course . So I call the bank to make a payment and I come find out they used a different lender without letting me know or giving me any type of paperwork. I was also promised that they were going to fix my back up camera and it?s been a month and still isn?t fixed

My experience was at the highest as always. Nicholas goes above and beyond to make sure my Ram is taking care of. I always leave there knowing my vehicle is ready for the road. Big thank you to Nicholas and his team.

Maureen is our contact and really takes great care of us and our JEEP.

The sales experience was great but the service experience needs a lot of work. My truck has had multiple problems one of them was unable to fill it up correctly they put a new part on it and tested it and said it worked went to a gas station as soon as I picked it up and it did the exact same thing. Other problem is my truck vibrates when I drive and they can’t figure it out and they keep pushing me off on it

Great selection of vehicles. Just had my first service. My service writer was awesome!

Carl is the best! He takes the time to explain everything and I only recommends what your car really needs. I feel very comfortable with him and look forward to taking my car in for service because of him. Keep up the great work!

Just went in for service. Time was good, service was good

Have intermittent tire sensor lights going off, had to have it ordered and wait for the part. Since receiving the part A different light came on so they installed it to that wheel. Hopefully this is not ongoing.

Great and fast service for our Jeep Cherokee. The car being cleaned after every service.

super friendly with great communication fairly quick and responsive

Dropped off my jeep at 730 am was supposed to hear from service regarding prices. Never heard back, called several times. Finally at 3pm got call car was ready. No issue with light they said and part for mirror was at another dealer in the valley but had to wait until monday for service to replace light strip on mirror. Wanted to charge me $160. For labor for a 10 min job. I just picked up the part, will have someone else replace it.

Service department at this dealership is completely useless. Two months of dealing with them and absolutely no solution to the problem I am having. Service advisors ignore texts and phone calls to avoid dealing with you. I would recommend taking your vehicle elsewhere for service.

I really enjoyed the service writer telling me the truth of how long it was and I got my car in and out in two hours which I was promised and I am loving to continue business with you all

Excellent service and communication regarding my repairs!

Great Knowledge on Trucks and did everything to get the Truck to me at the plans priced.

They have always been very helpful & taken care of my problems in a timely manner. The only problem that I really experienced was trying to reach them on the phone, I usually have to go there in person to get what I need to take a care of.

Super helpful to care of everything I needed

Nicholas is the best service advisor. He is very knowledgeable and stays on top of everything. The service department is fantastic.

This is by and far the worst car buying experience I have ever had out of over 50 vehicles from dealers. I purchased a used vehicle on 10/21/2020 and paid for it in full including delivery to me out of state. It took three weeks to even get the dealership to figure out how to get the paperwork signed (which we ended up doing at an AutoNation by us) and the paperwork was fraudulently wrong as it included stuff for a loan (even though the car was paid for in full already) and no warranty (even though it was an AutoNation Certified Used Car with a 4K mile 90 day bumper to bumper warranty). It took another week to get the car scheduled and transported, finally arriving 11/20/2020, a full month after it was bought and paid for. When it arrived it had undisclosed crash damage to the front end and rear quarter panel, was missing the spare tire, and did not arrive with a title. It took getting corporate involved to get the GM to respond to this purchase and we still aren't done. We still do not have a title or odometer disclosure statement and the dealership owes us $700 for the damage. I cannot stress enough how much you should NOT ever purchase a vehicle from this dealership.

This is by and far the worst car buying experience I have ever had out of over 50 vehicles from dealers. I purchased a used vehicle on 10/21/2020 and paid for it in full including delivery to me out of state. It took three weeks to even get the dealership to figure out how to get the paperwork signed (which we ended up doing at an AutoNation by us) and the paperwork was fraudulently wrong as it included stuff for a loan (even though the car was paid for in full already) and no warranty (even though it was an AutoNation Certified Used Car with a 4K mile 90 day bumper to bumper warranty). It took another week to get the car scheduled and transported, finally arriving 11/20/2020, a full month after it was bought and paid for. When it arrived it had undisclosed crash damage to the front end and rear quarter panel, was missing the spare tire, and did not arrive with a title. It took getting corporate involved to get the GM to respond to this purchase and we still aren't done. We still do not have a title or odometer disclosure statement and the dealership owes us $700 for the damage. I cannot stress enough how much you should NOT ever purchase a vehicle from this dealership.

Its only been a few days, but so far my Gladiator is meeting the expectations I had! Im getting rid of 3 cars I have kept around yo do various jobs that the one Gladiator will do!

needed remote start addressed. problem solved. Nick Thomas treated my Hellcat like it was his own. Outstanding job Nick

My truck buying experience at Autonation CJDR-North was very pleasant and professional. The sales personnel were courteous and knowledgeable of their product. They answered my every question and made me feel comfortable with the purchase. I felt that I got a fair trade-in value for my GMC SUV and the rates offered me were competitive.

brought car in with dead battery and a oil change needed. finished both in 2 hours and also rotated the tires. carl ross was great as we had no appointment.

bought this truck dodge rebel 2020 back in July 2020 since i have not been able to register this truck, due to state to state transfer DO NOT BUY CARS FROM THEM.

Great service. 10/10. Highly recommend

Comparing and shopping for several months for a minivan,got it down to one make and model (2020 voyager). Got everything I needed.absolutely no pressure from the salesman(Riad)every question was answered. The sales price was 100% unbeatable ....from the 100s of vehicles I searched nationwide new and used.this 2020 voyager had 16 miles on it and was priced as some other high mileage used.Riad we’ll be back for another vehicle in a few years.

Nicholas Thomas was helpful and informative in the service department and took care of my vehicle

Maureen is the Best Service Advisor I have ever had. Thank you

Carl did another great job with my Jeep! As always, he made sure to address all of my concerns!

Rocket is our service advisor. We have been working with him since 2015. He is awesome. This is our 3rd truck and we will be coming back soon for a new RAM. Keep up the great work. We have sent 2 customers your way and 1 purchased a a sport edition and loves it. Thank You The Johnson s

Friendly and fast, my service advisor was detailed and helpful!

I came here because my 2019 Ram 3500 truck was overheating due to a coolant leak somewhere and I had a light on with a code. The technician never did a stress test to see where the truck was leaking just guessed it was the upper hose because it had dried coolant when the leak was wet other places. I sat all day for 6 hours and finally service advisor told me they were looking trying to find a radiator hose. He told me to Uber over to Home depot and get some high heat pvc pipe and they would customize a way to fix it as there were no radiator hoses anywhere in the country for my 2019 Ram 3500. So $40 later for Uber and $15 later for a steel pipe because they don't even make high heat pvc in the size he specified I get I return and he tells me his manager says they cannot do anything like that. I asked him what could be done he said go and get the tools and do it myself it would fix the problem. I asked him what about the light and code P24B4 as it said it was Particular matter sensor for heat control (Autonomy checked it on my way to dealer) He stated "can't find out what that is until leak is fixed". Really? At a dodge dealership you can't diagnose a check engine light as I sat there for 8 hours? They never did a diagnosis or a stress test. After I left and went to an auto parts store I met a man who told me to follow him to his mechanic. Mechanic did the stress test and I saw it leaking from the radiator with my own eyes this was upsetting. He could not get a radiator so I went back to dealership as I was in Arizona trying to get back to Michigan. They said "really radiator"? He looked it up and said he could not get one for almost a week. I asked him what I should do. He said put jb weld on it when it dried and then drive it back to Michigan and have a service department fix it. Long story short that light if it had been diagnosed was the egr valve that had gone out with 35000 miles on the truck and now I was 5,000 miles out of warranty. It led to cooler not working as I kept filling up truck with coolant so it warped the heads as well. $5700 later I am sitting in Texas waiting for it to be done. I wouldn't trust this dealership with anything they didn't even diagnose the problem and let me sit there all day. If they had diagnosed the light I would have left the truck to be fixed before cooler and gaskets warped and it would have been a lot cheaper fix.

Great service, work and customer appreciation from Nicholas Thomas!

My first experience here was one last one! I took my vehicle in for maintenance on a Wednesday early morning. Thursday came around and I received no update. I called the service department and had to leave a message. Nobody returned my call. Friday I called again, this time asking to speak with the GM. Of course the GM was unavailable so I spoke with somebody else. I told them what was happening, and I received a phone call back from the service manager. At this time on Friday, they had not even started on my vehicle which they have had for nearly 3 days! I told the service manager how displeased I was, considering I was looking to trade in my vehicle to purchase a 2021 model. 45 minutes later my truck was magically done... well part of it. I had to take it to Larry Miller Dodge to have it completed. If I could rate AutoNation Dodge 0 stars I would! Their communication and execution are awful. Do yourself a favor and stay clear of this lying clowns!

Best car buying experience ever! No haggle, no hassle, and great customer service from everyone I worked with.

Carl in service took good care of us. We only use this service department for our Jeep.

Nicholas Thomas, our service advisor, did a great job for us!!!

Called for recall appointment was told they had parts to fix.brought vehicle in for appointment, dropped vehicle off. Service calls an hour later come get your car we don’t have parts to do recall, service writer was more interested in selling me a set of tires I did not need, them fixing my emission related recall, total waste of time and resources.

Service was quick and responses to my questions were informative

Best shop in town to get your car serviced. Make sure you ask for Carl when you come in. He's a great advisor, he's gonna look out for your best interest. Always great service in a timely manner.

Great service fast service this is the ninth car my families gotten from that same dealership the service is always been great rocket Israel is very knowledgeable at his job

Best car buying experience ever! Everyone was so patient and helped me. I have very bad credit and they still treated me with respect and like I was a VIP. Roman, my salesman, was so awesome! Adnane, who works in finance is the best I have ever worked with. I really felt like I was buying a car from two friends. If you?re thinking of buying a car, go see Roman and Adnane.

Great service! I was in and out in an hour and 15 minutes. Carl was great! Thank you!

I had a great experience at this dealership! From sales, to finance everyone was so friendly and helpful. Thank you!

3hrs for an oil change was ridiculous. I will go somewhere else for now on. Misty my service advisor was awesome. She kept apologizing to me but it was not her fault that the techs. Took there sweet time. But 3hrs for an oil change.really

Jerry was the best sales person I’ve ever had love the truck.Would recommend Auto Nation to everybody.

Let me tell you, I’m not ashamed to say that I’ve been very credit challenged this year and didn’t really think I would be able to get the car that I wanted, and even more from a real dealership at an affordable price. Do I went in there with all the preconceived notions that dealerships are the devil. But having Maurice Singletary as my sales rep was an awesome experience. Not only did he get me approved, he got me exactly what I wanted and with a payment that I wanted. This guy, I’m telling you is the truth. They never treated me other than as a respected paying customer. Never pressured me into a car that was anything than what I wanted. This was an all around awesome experience for me and I will only buy my cars from this guy and place from here on out. Thanks

⭐⭐⭐⭐⭐ Definitely 5 Stars from Sales to Service!!

Very , very bad experience, I don’t like, And I don’t recommend this dealer .

We have been repeat customers for the last 12 years! Great customer service fast , knowledgeable , professional .

In Feb 2020 I purchased a 2015 Challenger SRT 392 from the original owner. The car was in prestine condition when I bought it. However, I’m pretty OCD when it comes to my cars so I took it to Autonation Dodge in N Phoenix, AZ and spent almost $2000 on the 50k mile manufacturers recommended service which included flushing both the coolant and transmission fluids. Within 6 months of the service, I had issues with both coolant and transmission fluid leaks. They have since been fixed by the dealer but I was changed for fixing the transmission leak as they said it was “unrelated” to the service previously competed. Also, the dealers “fix” for the coolant leak was to put on a generic radiator cap rated at 22 PSI where as the manufacturers cap was only rated at 17 PSI. I really hope they didn’t cover up a more serious issue by taking the cheap way out on that “FIX”. Either way, I’ve lost a significant amount of faith in the dealerships ability to maintain my car!!

Love this people down at autonation. I took my car in to get it looked at because it was vibrating a bit when I drove. Even though I was late my advisor Carl was there waiting for me when I pulled up with a smile. The General Manager Tom had reserved one of their cars for me as a loaner AND they diagnosed and fixed the issue before the COB the same day. Can't say enough good things about this dealership. EXCELLENT SERVICE!

Fast, on time as promised

The service was good and fast. My car was fixed with out any problems the same date I call costumer service

Outstanding customer service, prompt and above all no unnecessary service or charges,

All thanks to Carl for being the best service advisor and being professional and having my car done in a timely manner

I had my Dodge 1500 in for Service all items were accomplished as requested. My Service Rep Maureen Working is the best I have worked with. Customer centric and knows the business

Techs are not trained. Completely mis-diagnosed my problems. Washed my truck (didn’t need to) and broke antenna as well as 4-6 pieces of trim. No response to my request that they fix antenna and trim due to negligence!

I really appreciated the our salesperson, Roman and finance guy Adnane working hard to get us the best deal possible. My husband wasn't impressed with the detail of our new vehicle as my brand new black wheels were scratched where the detailer took something rough to clean them and left scratches on them. We have been in touch with AutoNation regarding this but haven't heard anything back. Other than that experience, the sales and finance of our vehicle was a good experience.

Great and courteous service on 9/15/2020.

Very professional. Great service

I just want to start off by thanking myself for not settling for less and not listening to that man that “ helped me “ earlier at my appointment. Let’s start off with having a appointment with *no name* & for him not to even be there lmaooo. Someone else was there for my appointment & I stated VERY clearly I was going to be a first time buyer & don’t really have much credit ( if any at all ), the whole appointment that I was there, the man was just nagging about me not being able to afford anything more that $10000. I clearly stated I was looking for ADVICE not asking for his nasty comments. I will never go back to this dealer, they state they want to help but really don’t. & they had the audacity to show me numbers of a 2020 when I wanted to leaving. The man didn’t even care about showing me the options.

purchased a used vehicle from Auto Nation,Dodge,Chrysler, Jeep on March 6, 2020, a 2019 Hyundai Santa Fe. During the finalization of the purchase the financial person was brought in to get the arrangement settled. My wife and I were pre- approved with Deer Valley Credit Union the day we came in. After the usual financial banter and attempts to up-sell different items, which we declined, it was decided to use AREO Credit Union for the financing, due to a slightly lower interest rate. We also purchased a three year, bumper to bumper warranty for $3000 that we were told was something we may want to consider because of all the computers and high tech components in the car. I was told, by the sales person that he had found a coupon to get $500 off the price bringing it to $2500. We concluded the purchase and left with the car. All was well until a few weeks later we received an email from Capital One Auto Financing thanking us for utilizing them to finance our vehicle. We called the dealership and tried to talk to the finance person but was told he had called in sick. We tried a few more times but he was never available. The salesman assured me the issue would be taken care. The financial person finally called and said that while in the salesman’s office all had agreed to use Capital One. The problem is that Capital One was NEVER even mentioned by ANYONE in that meeting. This was verified by my wife and the salesman. I told the finance guy I most assuredly told them I wanted to only use a credit union and he needed to rectify this situation. He told me he did not know how to fix it but would try. I told him since he made the mistake it was his responsibility to rectify it. The salesman assured me it would be taken care of. NOTHING happened until I was notified by Capital One that the payment was due. Since no one at thedealership was taking any real action I had Deer Valley pay off Capital One and financed the vehicle through them. While this was taking place the vehicle needed to have the door handles replaced because of a defect. I was told the required parts were two weeks out so we scheduled the repair and waited for the parts. Chapman Hyundai replaced the handles without incident and sent me a note stating that the door handles were replaced under the FIVE year bumper to bumper warranty provide by the factory AT NO COST. Mind you the salesman sold me a THREE year warranty for $2500. I notified the salesman about this unnecessary warranty and he quickly blamed it on the finance person but said he would cancel the warranty and refund my $2500. He actually said it was only $2400, but I let that go because he said he would stay on top of it for me. The issue is sort of twofold. The first issue is that the salesman was the one who suggested the warranty and pushed it until I agreed, the finance person did not mention it. The second and most important issue is, I STILL have not received my refund,$2400 or $2500. Thursday the 28th of May, will mark the SIXTH week since the warranty was cancelled and documented by the salesman. I have spoken with the sales person several times in this time period but the same answer has been given, “Its out of my Hands”. He’s told me that the corporate office handles all the checks and no one at the dealership can do so. When Deer Valley refinanced the loan I had to pay them for the unnecessary warranty to ensure it was not included in the financing. In essence we have paid out nearly $5000 for nothing except the hope that Auto Nation will make good on their debt to us. Since our recent conversations with the GM, Thomas Schnelle, he’s told us he’s “looking into it” and agrees it was a bad way to do business and then told me the refund would be prorated because it was in fact an insurance policy and 40 days had elapsed. I argued that since they sold me an unneeded policy that it should not be prorated and he then agreed and said the dealership would make up the difference to ensure

Steve and Jody were great! They truly respected my wife and I. We are repeat customers and will continue.

Had an appointment. Service finally found my appointment 8:20am. 2 hours later my Jeep is brought to me, dripping wet. Service was told not to wash my vehicle. Hand wash only. Completely water spotted, on my custom paint job. Service was told, Oil change only. Very disappointed with the service staff. I seemed to be an inconvenience.

service representative (Carl) very knowledgeable and helpful.

Carl was amazing, helpful and very nice. He answered every single question I had and made sure my car was well taken care of.

Carl was great, he gave me est time for service and was less than what he said.

The Best always in customer service. Thank you to Nicholas for always being there for me.

Maintenance scheduled for 1:30, arrive at 1, and they don’t even put the car on a lift to start work till 3:30. WTF is the point of an appointment if the work isn’t done when you get there? You want work done, get it done somewhere they’ll respect your time.

The ease in doing business. Good service, friendly staff, ease in doing business.

Very nice people! It?s a good deals , they help you around your budget And I also recommend Ed Escobido. One of the best people I met. Help me get my first car!!! Super happy

Misty in the service department helped me get my recalls done.

i must say that this was the best time i have ever had in purchasing a new vehicle. i picked out a vehicle, gave my information and told the salesman to call me when he had a price, payment and interest rate for me. he called and made his offer, and i was not satisfied and suggested to rework the offer. the salesman called back with a great deal. i went back to the dealership, and it took about an hour to complete the deal. i am really satisfied with the whole processes thank you, Francis Maena .

Service Advisor Jayce Buzard addressed our service needs in a competent and speedy manor. She made our experience easy and stress free. I would recommend her service to others.

Rocket is my service advisor, always takes good care of me.

Took it in for two recalls and an oil change waited three hours they told me the recalls were done which they were not all they did was change my oil and the service rep out right lie to me about the recalls being done and I found out they were not done because I have a camera in my truck my truck sit in the parking lot for 2 1/2 hours and then they brought it in for the oil change I will never purchase or go back to the dealership for anything

Service Department-Nicholas is great. I have had him as a service rep before. Always knowledgeable and professional.

Francis helped us tremendously in picking out our new vehicle, Jeep Compass. His service was excellent, he was not pushy, and was super friendly. Francis is thorough and he gets 10/10 from us!

I bought a brand new car here and 3 months later they still have not gotten me my title - Absurd - they can't even call and help me - DO NOT RECOMMEND if you can't do something this simple. Next step is a lawsuit.

Ismael Vizcaino was pleasant and professional. He provided excellent customer service.

I had to take a test drive to explain the same issue I was having which caused my truck to be there from a Friday morning through the following Wednesday morning. I've been waiting for over 2 weeks to receive copies of my multi point inspection reports since having service at the location I went to (I-17 and Bell Road). I've sent multiple text messages to the service representative and still without my request.

I called because I was having problems starting my Jeep. Misty was very helpful and got me in right away. After a few diagnostic procedures they found out the problem was in my ignition switch, which they replaced. All good. Thanks, Misty. Very good customer service. I highly recommend them.

If I could put "o" stars I would. I bought my Jeep brand new here. A year and 3 months into owning it the touch screen completely went green. Took the vehicle in and had it replaced. A month later my backup camera goes out. Take it in again and they replace it. Two days after getting it back the back up camera goes out again. So I Take it back in, they tell me it just needed a software update. So they give it back to me again. Two days after getting it back the backup camera goes out again. So they tell me it needs another touch screen. So they replace that again. Not even two days after getting it back AGAIN the backup camera goes out AGAIN! At this point they have wasted so much of my time going back and forth, having to take days off work, the amount of gas I've wasted since it's a 45 min drive for me to the dealership. And to make everything worse in the middle of driving my car completely shuts off on me. There is no control for the accelerating or anything, I just have to roll the vehicle to the side of the road and turn it off and on for it to work. One of those two times that happened I go driving over 55 mph and it freaked me out. When I tell the dealership this they started do "oil immersion" tests on my vehicle (4 tests to be exact). Out of the four times they tested the oil they told me three of those times it came back that the engines was consuming more oil then it was suppose to be. On the fourth time it came back normal. So because one test was normal out of three they told me they wouldn't replace the engine. After this I was starting to get irritated so I asked to speak with the General Manager (Tom). I had spoke of the phone with him and told him I though my car was a "lemon" he told me it sounded like it. He told me "bring the vehicle in to the service department and come see me in my office. We can fill the paperwork for it to be a lemon". So I bring my vehicle in and go over to his office. He proceeds to tell me he has no clue how to fill for it to be a lemon after he told me to come in and he would help me. So he walks me over to the service department where I have the General Manager (Tom) and the Service Manager (Eric) standing in front of me. I start telling Eric all the problems I'm having. He proceeds to tell me "maybe you shouldn't brake so hard when you stop. If you brake hard the oil will rush to one side of the oil pan and the engine Will seize up". Last time I checked no matter if you brake hard or not it's not normal for your entire car to just shut off on you in the middle of driving. So I asked Tom for the corporate number, because this was starting to become to much. He then tells me "I have no clue how to get ahold of corporate". You're going to tell me the General Manager for Jeep has no clue how to get ahold of corporate?! So I find the number and call myself. I finally get to speak with someone and they are dumbfounded and everything I start to tell them the dealership is doing. A few days pass and I have to take my car in for an oil change. A few hours pass and I come to pick the vehicle up. As I am getting back into my car my service advisor hands me a packet and says "oh by the way you have a nail in your back tire, it's not patchable and it's $1,100 for new tires". So I took my car to discount tire the next morning. It took discount maybe 5 minutes to get the nail out, which was smaller then my finger nail (so it didn't even go through the tread) and they told me even It had it was in a place that was patchable. So the corporate people call me and tell me they want me to drop my vehicle off at the dealership to get some testing done on it. So I drop it off on a Monday. I pretty much gave them a call everyday just to get updates, because if I didn't call them then they wouldn't call me. Everyday I called and never got to speak with my service advisor she was always busy and they would say she will call you back later, but she never did. A week goes by of me calling and I call on Wednesday a man answers the phone and says "give me just a moment let me see where your service advisor is". I think he forgot to put me on hold and I could hear him call for her over there Wallis talkies, but what I could also hear after he said my name was another employee tell him "oh that customer is so annoying". I was so appalled at what I could hear them saying about me. I was PISSED! Later that day my service advisor actually after a week and a half called me back. I told her that I heard what they said and she didn't seem to care at all her response was "oh gosh I'm sorry" and that was it. They do not care at all about there customers. The Managers there will try everything possible to trick you and lie to you left and right. I have never been treated so horrible in my life. I am a healthcare worker and we are already under so much stress as it is.

They're great service with nice representative working there and really honest estimate what you can't have on any. service. And like always recommends my service advisor Nicholas Thomas

They made me wait almost 2 hours for what they said would take about an hour with no update and no explanation. When they were finally done they handed me my paperwork and walked away without a word. There was issues with my car and I had to hunt them down to have it explained to me. They then blamed somebody else for the problem. Thankfully it wasn't too serious but what are they doing to other people who may have serious problems. I don't trust them I don't recommend them.

My Truck was taken in service on time and was delivered on time without any issues. Greatly satisfied with my service advisor Maureen. She is professional and has a great customer interface skills.

Always use auto nation for vehicle service. Rocket,,,his name,,, take care to see I'm satisfied by addressing what I request to be done,,, He is able to know what is needed for my car,, Service is service but Rocket in service dept is what makes auto nation my selection for service!!!!!

Rocket was great to work with when I took my vehicle in for service. Always have had great service at AutoNation. Thanks Rocket!

Dodge Rebel 2020 purchase July 2020 John Senter sales manager it was just amazing to deal with, 100% recommended

Great service in a hard time. Offered a free loaner when these were all scheduled maintenance repairs.

2 1/2 hours for an oil change. SA did not listen when I told her not to rotate tires and tech did otherwise and then tried to charge for it. Oil life monitor not reset. SA lost key fob for ten minutes and could not figure out how to use computer to cash me out. Dealership not enforcing local requirement for customers to wear masks. No bottled water offered. Overall poor experience

Nicolas went above and beyond to take care of my vehicle needs... Especially since I pretty much work everyday and barely have anytime to pick up my vehicle!