12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix

I was contacted by the manager Derek in regards to me buying a car off the auto nation lot and was asked why I had returned the car. Little context, I bought the car on a Saturday and was told they needed to add tires and would be able to get the car Monday, most likely Tuesday, but didn't get it till Wednesday (read below why). I was having issues within the first hour of having the car driven off the lot. I told him I was no longer interested in the car as I was having issues within the first hour of me driving it off his lost. I don't know about you, but if I spent that much money on a car and had issues in the first hour I wouldn't want it for another day (which I did not). I had got the car looked at by a mechanic since the service department was closed once I got off work and was told it was transmission issues/gear box. Therefore, the car I bought off the lot would be a car with more transmission/ gear box issues down the line- not a one stop fix at all... once I had told my sales girl, Alba that I had issues she word for word said "I drove your car to the gas station, there's nothing wrong with the car." Please tell me how the employee is going to tell me what I was experience was invalid? Again in the morning I was texting her and told her the issues again, she still had the audacity to tell me again "There is nothing wrong with the car " still confused as to why she'd tell me that... I also had many many mixed stories as to the car being ready for release off the lot-- I bought the car on Saturday, was told that tires needed to be put on and to call back on Monday. I called Monday and was told the car HAS TIRES ON and getting detailed, and that the car would be ready Tuesday morning. I called Tuesday morning and was told the car would be ready after it got detailed (I was told Monday it would be done???) and another part was needed??? I received a call after since the sales women I spoke to had not a clue what was being ordered for the car, the returning call was to let me know that the tires were being delivered Wednesday morning. Why would they tell me they had the parts and the tires were on (told on Monday morning they were on) if they didn't even have it? I called Wednesday morning and was in a jumble-- I was told that the car was going to be DETAILED and then given to me. Again their staff failed to inform the employees so many times at this point??? So I had lie after lie after lie. Seems like all around the staff needs to be trained. For my job I have to do a lot of driving with a child in the car, you could imagine the fear I had when we were at a drive through and There was a terrible Oder and smoke coming from my car. Boy was I scared to drive home let alone with a child. I suggested to him and his staff that the car shouldn't be sold since the next person will find trouble with it even if it gets "fixed". Wouldn't want another child in that car... Because of this experience I will no longer do business with this location or establishment do to their terrible and unprofessional service.

Anna Aug 27, 2019

We had an 820am appointment on Friday to diagnose an issue we are having with our AC as a freon smell is coming through the vents. In addition the display unit keeps cutting out. We have a 2018 Chrysler Pacifica with 30k miles and have only owned for 4 months. Around 1pm on Friday I called for an update as we hadn’t heard anything - the rep told us the car was currently being diagnosed. After not hearing anything the rest of the day I called back around 5pm as I knew the shop would be closing soon - no one was available so I left a message. We got a call back at 523 telling us that our car wasn’t able to be diagnosed that day as that area of the shop was busy all day. We were also told that our appointment that day was with the service tech but did not guarantee that the tech diagnosing ac issues will be available. So effectively we dropped our car off to sit all day and were never told. In addition, at 523 the tech let us know that they are closed on Saturday and the car could probably get looked at on Monday, and he expected that we were just going to leave the van at the shop over the weekend. I don’t drive a van because it is cool, with three kids going the weekend without the van was not an option. This was the worst experience I have ever had at a service shop. The tech never planned on calling me to let me know the car was not getting diagnosed on this day and would stay for the weekend if I didn’t come pick it up. If I hadn’t called to check on the vehicle before closing I never would have heard from them, nor had a chance to pick it up for the weekend. It’s also disappointing that an appointment actually means nothing to this shop and I was never told there’s a chance I drop my car off at 820 am and do not get information on what is broke, let alone get the issue fixed. This is the first Chrysler I have ever bought and 4 months in the experience is faulty ac, faulty display, and terrible customer service. I do not recommend this location for your service needs, and would advice to not buy a Chrysler. The kicker was that I was quoted $58 for the oil change they also did, and the actual charge was $77 with no explanation or info on what changed.

Derek Geisinger May 6, 2019

If you are looking for a place to buy a new car, you may wish to look elsewhere. Think, before you 'Drive Pink'. We came in looking at a new Wrangler Unlimited. The dealership did not have exactly what I wanted, so they located one at a nearby dealership. After making the deal, which took a several hours, the jeep they located for the deal was not available. The dealership offered to sell me their unit and would install the extras needed (four rounds of paperwork later). We purchased their unit with these assurances. Big Mistake! Although the sales aspect of it was reasonably pleasant, this is the third week we have been trying to get the extras installed. The Service Rep (Name I had to remove here), failed to return no less than a dozen calls, forcing me to present at the dealership. Sales tried to steer me to service, but I felt that was not my place to correct their behavior as they were not employees of mine. I asked for a manager. I spoke with one of the sales managers, He assured me I would just need to let them know when I wanted to bring the car in, and they would take care of it. Sales called a day or so later, asking if I could bring the car in Friday for one of the extras to be installed (almost 3 weeks after purchase). I advised I would and they asked me to reach out to my service rep. I presented to her for the install, and she did not have the scope of work. She advised she was 'unaware', despite my written proof to her of the contrary. I left with the Jeep and escalated my concerns. I won't bother you with all the back and forth with the dealer. Suffice it to say, it took almost 90 days to recover the funds I was over charged for this transaction (the options they promised to install for free, were actually charged to me hidden in the paperwork). I had to deal with the Sales Manager directly to accomplish this. My Jeep is still not optioned as they promised, and I am the one holding the bag. I will never buy another vehicle from this dealer. This experience was deplorable, and I cannot tell you how disappointed I am. This was a 50th birthday present. It was a wonderful way to ruin a monumental birthday. It is no wonder why they have the terrible reviews they do. I am following up with Jeep customer service.

geauxt92 Sep 18, 2018

If you are looking for a place to buy a new car, you may wish to look elsewhere. THINK, before you 'Drive Pink'. We came in looking at a new Wrangler Unlimited. The dealership did not have exactly what I wanted, so they located one at a nearby dealership. After making the deal, which took a several hours, the jeep they located for the deal was not available. The dealership offered to sell me their unit and would install the extras needed (four rounds of paperwork later). We purchased their unit with these assurances. Big Mistake! Although the sales aspect of it was reasonably pleasant, this is the third week we have been trying to get the extras installed. Maureen, failed to return no less than a dozen calls, forcing me to present at the dealership. Sales tried to steer me to service, but I felt that was not my place to correct their behavior as they were not employees of mine. I asked for a manager. I spoke with one of the sales managers, Matt. He assured me I would just need to let them know when I wanted to bring the car in, and they would take care of it. Sales called a day or so later, asking if I could bring the car in Friday for one of the extras to be installed (almost 3 weeks after purchase). I advised I would and they asked me to reach out to Maureen. I presented to Maureen for the install, and she did not have the scope of work. She advised she was 'unaware', despite my written proof to her of the contrary. I left with the Jeep and escalated my concerns. I won't bother you with all the back and forth with the dealer. Suffice it to say, it took almost 90 days to recover the funds I was over charged for this transaction (the options they promised to install for free, were actually charged to me hidden in the paperwork). I had to deal with the Sales Manager directly to accomplish this. My Jeep is still not optioned as they promised, and I am the one holding the bag. I will never buy another vehicle from Autonation. This experience was deplorable, and I cannot tell you how disappointed I am. This was a 50th birthday present. It was a wonderful way to RUIN a monumental birthday. It is no wonder why they have the terrible reviews they do. I am following up with Jeep customer service.

Derek C Sep 18, 2018

I'd give Zero stars if it was an option. We just left this dealer with my Father (he's 68 with multiple health issues). My Father bought a vehicle from a so called friend that worked in sales about a year and a half ago. He bought a 2016 Dodge RAM work truck with NO bells and whistles. The finance person was slick (aren't they all), and added in an after market warranty and GAP coverage. My husband owns an automotive repair shop and no one in our family ever buys the after market extended items. My Father did not want or need this coverage. He has owned the vehicle for 19 months and has put on 19,500 miles, which would mean any issues would be still under a factory warranty. My Father recently had a hip replaced and his diabetes is terrible, with other health issues, he can no longer get in and out of the vehicle. We went with him to trade it in for a crossover at Honda and Honda mentioned that he was upside down and a huge part of that upside down is the aftermarket and gap (totaling $3,000!). This is when we found out they slipped in the extra unnecessary coverage. We went with my Father to this dealership to help him get back the funds he has over paid because of the careless finance department. The finance manager said the only option was to sign off the extras and they'd put the rest of the money towards the loan. We know this to be NOT true. My husband and I owned a Dodge Laramie truck a few years ago and the same thing happened and we called in and got the money back in a check that day! The people at this location are not only heartless but scam artists. I would not recommend doing business with them especially if your older. Senior citizens be ware and don't sign anything without reading it. My next call is to the CFPB because I am tired of sales people sneaking items on to car loans. They get quick cash but don't do anything to help anyone in need. I wonder if we went to trade it in at Dodge if they'd give the $3,000 towards a new vehicle? If it benefits the dealer I'm sure they'd figure out how to use it. My Father really needed the funds to put down on another vehicle to help him get out from under this horrible purchase and in to something he can get in and out of (physically), and of course the dealer found a way to keep the money in house and not help a person. I just can't believe they'd send us out the door and make my Father feel like a fool when it was their fault. The finance manager literally smirked at us knowing he was getting one over. It felt like they did it for a quick laugh. Whomever runs this dealership should be ashamed.

Cassandra Mueller Jun 13, 2018

I have a 2015 Jeep Wrangler Unlimited. I was having problems with it not starting intermittently and had gotten stranded the prior day. I took it in and indicated that my husband had the battery tested and it was good, so I decided to bring it in. I also told the service manager that I was working with that when my husband removed the battery, one of the connections was loose, so when he put it back in, he made sure he tightened it. I acknowledged that could have been the problem all along, but would like to have it checked to be sure it wasnt the starter, the alternator or something else. At this point things were fine. I dropped it off Monday morning at 7:30. The service manager said she would call me to let me know what was going on. Their transport gave me a ride home and I went about my day. By noon, no call. By 1:00 no call and although I had no idea how many jobs they had that day, I thought I would call to see if they had the chance to look at it. A receptionist answered and said that my service manager Maureen was with another guest, but she would tell her to call me back in about 15 mins. By 3:00, I had no call back, so I called again. They said they would leave her another message. Around 3:30, she called me back and said the car had behaved all day, so they would like to keep it overnight to do a cold start in the morning, just to be sure it started and she would call me in the morning to let me know if I could come get it. Morning goes by, no call. Around noon, I call, a lovely young woman tells me she will leave a message for Maureen to call me back...again. i say o.k. and continue working. Maureen calls me around 1:00 and tells me, the technician thinks it may be the alternator or something else, but both are covered under my factory warranted, so either way, there will be no charge. She says she will let him continue working on it if that o.k. I agree, but tell her I would like to know if they are going to keep it again because I have to arrange transportation. She agrees and says she'll call me in a couple hours to let me know what's going on. By 3:00 I have no call back, so I call again. I again get told they will give her the message to call me back and it should only be a few minutes. By 4:30 still no call. I try to call one more time, and of course do not get her but this time was able to dial direct and leave her a message, so I ask my husband to come pick me up from work, leave work at 5:30, and head to the dealership so that I can follow up in person. We get there and she says to me she tried to call me right back the last time I called but I probably hadn't even hung up yet. One would think, if you were calling someone and really thought he or she was still leaving a message for you, you would wait a minute and call back. That did not happen however. We get there, she looks up the information and tells me that they still aren't sure, and they now think it may have been a lose battery cable (which was not loose because my husband tightened everything under the hood before we took it in, which I told her when I dropped it off), and they would now like to keep it yet another night to be sure. She said if it started in the morning, they would have it washed and I could pick it up in the morning. She also indicated they were not going to charge me if that was all it was. Next morning, I get a ride to work, by 11:00, you guessed it, no call. I call and leave a message directly for Maureen and request a call back to see if I can come pick it up. Hours go by and no call back. I call the general number at about 3:00 and tell the receptionist that my service manager never calls when she says she will, and they have now had my jeep for 4 days to tell me it might be a loose battery cable, and I no longer want to speak to her, I would like to speak to her manager. She tells me there are no managers available, but she will send an urgent message for one to call me back right away. Miraculously, about 3 minutes after I hang up, Maureen calls me and tells me that they did tighten a battery cable and the car has an aftermarket alarm so the technician wanted to make sure there was no wiring issue with the alarm. I tell her I don't think that's the case because I bought the car brand new, and I didn't have an aftermarket alarm installed. She tells me that some dealers preorder cars with them already in it, so I probably didnt know I had it, but all seemed to be fine, so they were sending it to be washed and I could pick it up around 3:30. I then leave work early, and go to get it around 4:00. I ask her about the alarm while I wait for them to bring it, she tells me the same thing and then thanks me for letting them keep it to "be sure" all was ok. At this point, I just want my car, so I don't argue as I do not trust them to work on my car further anyway. What she didn't know is that my husband worked as a manager for a company that installed aftermarket car alarms for 8 year and I know for a fact, the the alarm in my car is a factory alarm. My husband checked under the hood and there is no evidence that they even looked under my hood. There is undisturbed dust, no finger prints, and no evidence of any type of inspection. If they did look at it, they have the stealthiest hands as to not disturb any dust or anything. They had my car for 4 days. If it was a loose battery cable, that is a 2 min fix and I should have had it the same day. I didnt even mind them keeping it overnight just to make sure they weren't missing the problem, but beyond that, I was given a lot of excuses in my opinion. My biggest problem is that they never delivered on their commitments. There is not one time I got a call back when they said they were going to. I understand people get busy, but if you say you are going to call someone in the morning, and you don't call until 3:30pm, that isn't exactly morning. I would recommend that if you don't think you'll be able to get to someone until afternoon or evening, just say that. Set realistic expectations so you can delivery on your commitments to your customers. I also, feel that the response I got about was was wrong, was completely untrue. If you cant find anything, just say that. Don't makeup tales about aftermarket alarms. You never know what your clients might do for a living. I brought my car to the dealership as to not void my warranty not because I don't know anything about cars or alarms. I will not be doing business there again. I would not have a car serviced there, and I would not buy a car there. I would not recommend them.

Rachel Ronfeldt Apr 23, 2018

I took my 2015 Jeep Wrangler Unlimited in because it was not starting intermittently. After 3 days of not returning calls for calling when I was told I would get calls I was finally told if it starts in the morning, she will call me and I can pick it up. the 4th morning, I get a ride to work, by 11:00, you guessed it, no call. I call and leave a message directly for Maureen and request a call back to see if I can come pick it up. Hours go by and no call back. I call the general number at about 3:00 and tell the receptionist that my service manager never calls when she says she will, and they have now had my jeep for 4 days to tell me it might be a loose battery cable, and I no longer want to speak to her, I would like to speak to her manager. She tells me there are no managers available, but she will send an urgent message for one to call me back right away. Miraculously, about 3 minutes after I hang up, Maureen calls me and tells me that they did tighten a battery cable and the car has an aftermarket alarm so the technician wanted to make sure there was no wiring issue with the alarm. I tell her I don't think that's the case because I bought the car brand new, and I didn't have an aftermarket alarm installed. She tells me that some dealers preorder cars with them already in it, so I probably didnt know I had it, but all seemed to be fine, so they were sending it to be washed and I could pick it up around 3:30. I then leave work early, and go to get it around 4:00. I ask her about the alarm while I wait for them to bring it, she tells me the same thing and then thanks me for letting them keep it to "be sure" all was ok. At this point, I just want my car, so I don't argue as I do not trust them to work on my car further anyway. What she didn't know is that my husband worked as a manager for a company that installed aftermarket car alarms for 8 year and I know for a fact, the the alarm in my car is a factory alarm. My husband checked under the hood and there is no evidence that they even looked under my hood. There is undisturbed dust, no finger prints, and no evidence of any type of inspection. If they did look at it, they have the stealthiest hands as to not disturb any dust or anything. They had my car for 4 days. If it was a loose battery cable, that is a 2 min fix and I should have had it the same day. I didnt even mind them keeping it overnight just to make sure they weren't missing the problem, but beyond that, I was given a lot of excuses in my opinion. My biggest problem is that they never delivered on their commitments. There is not one time I got a call back when they said they were going to. I understand people get busy, but if you say you are going to call someone in the morning, and you don't call until 3:30pm, that isn't exactly morning. I would recommend that if you don't think you'll be able to get to someone until afternoon or evening, just say that. Set realistic expectations so you can delivery on your commitments to your customers. I also, feel that the response I got about was was wrong, was completely untrue. If you cant find anything, just say that. Don't makeup tales about aftermarket alarms. You never know what your clients might do for a living. I brought my car to the dealership as to not void my warranty not because I don't know anything about cars or alarms. I will not be doing business there again. I would not have a car serviced there, and I would not buy a car there. I would not recommend them.

Rachel Apr 23, 2018

2015 Ram 2500 Diesel Service issues: Service advisor Maureen always friendly and helpful-read below for issues: • Fluid leaking near right rear tire-likely brake fluid: Per service advisor-tech made no mention of issues, despite rotating tires and marking right rear brake pad at 9mm. When I picked up the vehicle and discovered the issue was not addressed, I grabbed a paper towel, wiped under the leaking area and showed it to the service advisor-fresh fluid easily visible. Advisor stated vehicle was safe to drive and issue would be resolved “when vehicle returned to shop to replace warranty parts ordered”. • Rotate tires: Tires rotated, but tech did not adjust tire pressure for location-had to remove 20lbs psi from front, and add 20lbs psi to rear tires to meet manufacturer’s recommendations. • Oil change: Tech did not reset oil life indicator after changing oil. • Top off all fluids: Windshield wiper fluid near empty-had to ask service advisor to resolve prior to leaving. • Warranty-after bringing vehicle in 4 times for warranty work, the item will now be replaced. • (FYI-I always open the hood to ensure the oil cap at least looks like someone touched it…doesn’t guarantee they changed the oil, or put in sufficient oil-as discovered on a previous visit, but at least it’s a start…) I called to talk to the service advisor, and when she was unavailable, requested the service manager-who was also unavailable. I requested to be contacted ASAP to resolve issues, and my review would be based on such (to be fair, I contacted them Saturday at 330, and it is now Monday, 915-but if I can receive a survey request, surely a manager can pick up a phone). Individually, these issues could be ignored, but the basics of “service” were not completed as expected, which left me to wonder what else was marked done, but wasn’t. Trust is a brand that once lost, is hard to regain, and this not the first time I’ve had issues with the service department. Maureen the service advisor is always pleasant to deal with, as is the cashier, but when you pay for “service” that isn’t performed to a basic level, the entire department is discredited. Recommendations: • Provide sufficient staffing for, and have an advisor verify service is performed properly until the techs meet a percentage of “work completed as expected”. Tell your clients this…if we know someone is verifying the work, we drive away feeling more confident that you care about the service as much as you care about the payment. • Rather than having the receptionist to say “the service manager will call you when he can”, provide the customer with a specific timeframe: example: “within 24 hours, or Monday by noon” • Have rental vehicles available-nothing is worse than spending tens of thousands of dollars on a vehicle, hundreds more on service, only to be informed that the company can’t afford a 30 dollar/day rental for you. **Get rid of the phone tree-it took multiple calls over several hours, leaving messages on VM and with the receptionist to discover if my vehicle was ready to be picked up.

Rob Aldrich Nov 20, 2017

What do I think about the Dealership .. If I could give them a minus 5 I would .. Here's way .. I bought my 3rd car from them in May of 2015 .. It was 2015 Dodge Challenger .. The car had a sticker on it stating there is a package called a "Go Fast" .. The package was valued at $7559 .. I was told the car has extra horsepower (20 to be exact) .. I not being a mechanic believed the salesman .. I also bought the tire warranty and a paint warranty which I will talk about later .. Fast forward to the first oil change that was done .. I brought the car in and while I was looking for the salesman , a manager was outside .. They had a blue SRT there and the manager asked if I was looking for a new car and I advised I was here for the oil change .. He then asked which car was mine .. I said it is the green and black and he then said "that is the car we did a lot of work to. Do you want to trade Key for Key" .. I thanked him however I declined because I liked my car .. Fast forward to the second oil change and I ask the service guy want is the "Go Fast" package and he did not know at this time the parts manager walked over and asked me how I liked the car .. I told him I love the car .. He then asked if I liked the feel when the Cold Air Intake kicks in .. I tol d him there is no Cold Air Intake and he said yes there is pop the hood .. I popped the hood and he said there it is and he stopped and he said your right it doesn't have it .. The parts manager then tells me the car was to have the Scatcat package # 1 in it however the dealership couldn't get the parts .. He then said the Dealership didn't want to keep the car in the inventory so it was put on the sales floor .. One of the salesman actually tracked down what is in the car and he emailed the info to me .. I printed it and I brought the info to dealership near my home and they gave me a price for the items .. Their price with markup was $3414 and AutoNation charged over $7500 .. Crazy I know .. I then called the finance guy (AJ) and he said "I can sell a car for any price I want to" .. I was floored .. I called my wife to tell her and she called AutoNation and spoke with a manager and when I arrived at home I told him what happened and the manager said he would call us back in a few days .. That was a year ago .. I have since seen a car I wanted to get and I wanted to trade my car in .. I went too 2 different dealership's and they wanted to give me 22-23 thousand for the book value and that didn't include the "Go Fast" package .. So today 11/5/2017 I went to AutoNation because I was told they will do much better .. What they offered was an insult at 19 thousand and that didn't include the "Go Fast" package .. Not sure were to go from here but if I can save 1 person from being taken advantage of then I guess my story did what was needed .. It's funny because loyalty means something to me as AutoNation is a good 60 miles from my home and there is a dodge dealership about 3 miles from my home and I went to AutoNation .. Thank you for reading and please don't go there if you are a loyal person because they won't return your loyalty ... Oh by the way the warranty's .. First the tire .. I had 1 tire that was going flat all of the time and I had it fixed multiple times and they wouldn't replace it and the finance guy when buying the car told me the warranty is for 5 years and I could go to AutoNation 4 years and 364 days and get new tires no questions asked and that was a lie .. Thanks again for reading ..

Kevin Sirois Nov 5, 2017

BAD customer service in sales! We found a Prius on eBay that we wanted to buy, listed by Autonation in Phoenix. We did our research on it, but by the time we were ready, it was no longer on eBay. However, it was still available on the lot at Autonation in Phoenix. We phoned them, determined the full out-the-door price, and scheduled a time to pick it up. We live in Tucson so figured we could drive up, pick up the car, and get back to Tucson in less than 4 hours. We went to our bank and got a cashier’s check for the full amount of the purchase, and drove to Phoenix for our scheduled appointment. The very first thing we were told when we walked in and met with the sales person was that we had to fill out a financing application. We explained that we weren’t interested in financing, that we had a cashier’s check for the full amount (sitting there on the desk.) We were then told that it was a state law that they had to have that information. That was a lie. The truth is that if you buy a vehicle that costs over $10,000 with cash (a bag full of paper bills) the dealer has to disclose this to the IRS on a form 8300, which includes this information: name, address, social security number. That is all. First of all, a cashier’s check is not considered “cash” for purposes of this disclosure. This is from the IRS website: • The purchase of a vehicle with a cashier's check, bank draft, traveler's check or money order with a face amount of more than $10,000 is not treated as cash and a business does not have to file Form 8300 when it receives them. But additionally, the financing form asked such personal questions as the value of our home, the amount remaining on our mortgage, and names and contact information of several friends! Stupidly, we filled out the form, but again emphasized that we had no interest in financing. Here’s the cashier’s check! The sales person then disappeared to have the car cleaned (they knew we were coming, why wasn’t it ready?) In the meantime, another person came out and TRIED TO SELL US FINANCING! We again said we weren’t interested, and when can we get the car. The sales person came back half an hour later and said they were finished with the outside, and now they will start cleaning the inside. Maybe we’d like to go get some lunch? Uh, no. After being there several hours, being forced to listen to multiple up-sale attempts, and waiting waiting waiting, we finally got out of there with the car. I asked the sales person to shred the financing application and she said that would be done “after the information is downloaded.” The car only had one key, though it was a late model. We need two keys, and the dealer agreed to pay for the cost of an additional one, which we would have to get through our local Toyota dealer in Tucson. We had a document for that, but when we took it to the dealer in Tucson to get the key, and they called Autonation to confirm the payment, they couldn’t get anyone to talk to them on the phone. We paid for the key (over $300) and then started to try to get the reimbursement from Autonation. After many phone calls and emails, we were finally reimbursed several weeks later. So, all I can say is heed our experience. First of all, do NOT fall for the “it’s a state law that you must disclose all this personal financial information if you are buying a car with a cashier’s check.” They are trying to sell you financing in order to make more money off of you than the cost of the car. Don’t tell them anything that isn’t necessary in order to register your car. They now have all that information about us. Don’t let it happen to you. I’ve always considered car buying directly from a dealer worse than dental work without anesthesia. This experience with Autonation Phoenix confirmed that. Never again!

Sara Wright Aug 30, 2017

Very dissatisfied with the service I received from the service department. Made a service appointment with Zach bright and early for a 8am on Tuesday. When I arrived, I waited in the service bay for almost a full 10 min before anyone even asked if I had been greeted yet (all while the lady who pulled in front of me is standing in the service bay looking lost because she too was never greeted). Finally met with the service advisor Zach, told him my issues and proceeded to go sign off on the paper and get a loaner car (which I asked for when I made my appointment). Zach explained that the diagnostics fee would be $65 dollars but they can not give me a loaner vehicle due to they did not have any to give out. I was offered a courtesy shuttle drive if I was within a 10 mile radius of the dealership. I explained I would have never made the service appointment if I would not be able to get a loaner car due to my work is 40 miles from the dealership. He then asked if I could drive a manual car, I said yes and what do you know, they just so happened to have one. Zach told me it was $35 a day for the loaner which I was aware of due to it was not a certain that my issue was covered under warranty. I was told I'd be getting a phone call come early afternoon with the diagnosis. I didn't receive a call until almost 430pm with the news. The news, they couldn't complete the diagnosis. They just finished testing the battery and it came back as being perfect and that they need to keep the vehicle until tomorrow so they can test the alternator and another component and that they just wouldn't be able to get to it the same day because the technician who does it is not there. So now I'm stuck with the loaner car still unsure if my issue is covered under warranty or not because they could not finish a diagnosis in a 10hr time frame (it was almost 9am before I was able to leave the service drive, they close their service drive at 7). So on day 2 of them having my car I was told the pervious day by Zach that I'd be getting a call late morning/early afternoon with the actually diagnosis results. I never got a call, I had to call and leave a message for him to call me with a status. He called with a status...there really wasn't a status, they still have to do diagnosis to figure out what's wrong. Alright, well a few more hours go by and Zach calls with the actual diagnosis and that it was being sent off to be approve by warranty. Well it came back as a component that isn't covered under warranty so it was denied, Zach stated that everything else but the one part is covered. Which I get, warranties don't cover everything but I needed the diagnosis to know exactly what was wrong. I asked what the cost to fix it would be, which was a lot more than I was hoping for so I told him that I'd have to wait a little bit to have the funds and that I'd be by in a few to pay the $65 diagnosis along with the loaner vehicle cost and if I can get a printed out quote of the repair. After I said that things shifted, the diagnosis of $65 which Zach hand wrote on my initial paperwork in the service drive, was now $135 because they "had to spend extra time". I never signed for a $135 diagnosis fee and was told it would be $65. So my $65 diagnoses fee became $135 and because they couldn't diagnose my car in the 10hrs it was there the first day, I now had to pay $70 for the loaner vehicle. Never during any of the pervious conversations was it mentioned that the diagnosis fee was going to go from the $65 that I was told to $135 because of them having to spend extra time. My question is why am I being charged more for "extra time" when it couldn't even get diagnosed within the 10hrs it was there the first day? I have been going to autonation dodge since 2010 and this is the worst customer service experience I have ever received not just from autonation dodge, but from any dealership I have ever been to. I will no longer be doing service at autonation dodge, I will go to any other autonation but here.

Alex Marshall Jul 26, 2017

I took my 2011 Jeep Grand Cherokee to the AutoNations service department on May 26, 2016 to have my front driver seat fixed. I also wanted to receive one of my free oil changes. Kevin the service advisor requested a tire rotation which I also agreed to have done. I told Kevin my service advisor that my Jeep was under extended warrantee for the seat issue. When I bought my Jeep Grand Cherokee I purchased multiple warrantees to cover the Jeep Grand Cherokee form bumper to bumper. In fact, the financial advisor who sold me the service contracts shared with me that if I had any problems with the leather seats including rips, ink marks, wholes, or electrical parts that my warrantee would cover the fixing of the issue of even replacing the whole seat if needed. But I found out over the phone today, according to my service advisor Kevin, the broken front seat was NOT covered under the extended warrantee contract since the issue was a broken part. Therefore either Kevin or the financial advisor who sold me the contract was not telling the truth. Either way over the phone I told Kevin to cancel ALL requested work except for the free oil change. I decided I did not want to do business with an unethical company who would sell me a $45,000 dollar SUV plus extended warrantees and not honor their agreement! I asked Kevin to send the shuttle to pick me up at home right away so that I could get my Jeep Grand Cherokee. After 1 ½ hours I called back because the shuttle driver had not arrived. Kevin shared that the driver was in Black Canyon City. I cancelled the request and had a friend drive me to AutoNation to pick-up my Jeep. When I arrive and went to sign the paperwork there was a charge on the invoice for tire rotation. Kevin said the service department did the tire rotation before I called. Kevin did remove the charge from the invoice. The cashier said my car would be outside the waiting room doors. It was not outside the doors at the pick-up area but in the back of the building. I walked to the back of the building to retrieve my car. As I got into my Jeep I notice that they did not wash it as stated they would do with the oil change. I plan on taking my Jeep Grand Cherokee to another ethical dealership to have my front seat fixed and to receive better customer service. My advice to anyone reading this letter on all the social media sites Im posting this information, is do not do business at AutoNation in Phoenix, Arizona!

JeepOwner51 May 26, 2016

I received a recall notice from dodge. So I started calling around to find a dealership to take my car to. I had to call this location 4 different times over two days before they finally answered. The lady who answered was quite rude and acted like I just needed to hand my 2013 Dodge Dart over to them and not ask questions. After finally getting a small bit of info, I set up an appointment. I arrived at the appointment on time, parked in the garage and then stood by my car not knowing what to do. There are no signs directing you where to go and probably 15-20 employees are walking from place to place without acknowledging me. I did finally get someone's attention, he looked up my appointment and radioed the gal who was supposed to be helping me. She showed up about 10 minutes later and just told me to sign here and here and asked if I had a ride home. I did not, so she offered to get me a shuttle for free, which was nice. She told me they would have the car done by 3pm (6 hours of work) and they would send the shuttle to get me. Well at 3pm she called and said they wouldn't be done until the following afternoon, but she didn't know why. So having no choice, I say ok. The next morning, she calls at 10am and tells me my car is done early and the shuttle should be on its way shortly. So I get ready and wait and wait. An hour and a half later she calls back and says it wasn't actually finished and it was an error. So again, I'm told to wait. She also told me they were recommending 3 seperate fixes to the car, nothing to do with the recall. Which is bogus because the car is 2 years old. Finally at 4pm she calls and said its done, and it was this time. When the shuttle finally showed up and got me back to the dealership (around 5pm) I again have no idea where to go. So I walk into the office and stand around her desk, and she completely ignores me for about 3-5 minutes, which was extremely awkward. She finally looked at me and said to just head to the cashier and she'd be there soon. Which was another 15 minute wait. After signing for the work completed, I again wait for them to locate my car and bring it to the front, about 15 minutes. When she did pull up, I went to get in my car and she had the seat completely pulled forward and I couldn't even get in. Which seems like a silly mistake for a dealership to make. Anyways, overall I wouldn't go back here if I had a choice. Just too many problems and seemed hectic most of the time.

Joshers003 May 24, 2016

I had my 2009 Dodge serviced at the service department at AutoNation Chrysler North Phoenix on I17 and Bell Rd due to a recall notice for a faulty timing chain and timing chain cover. I picked my car up when service was finished and before I arrived at my house less than 2 miles away the check engine light illuminated. With the major work entailed in replacing the timing chain and cover it is no coincidence that the check engine light came on before arriving home, someone messed up. I returned the car back to the service department and requested that the check engine light be investigated and repaired. A different service manager than the one I had dealt with before called to tell me that the check engine light is not related to the recall service as it is emissions related and that it would cost $420 to repair. I requested that they prepare my car for me to pick up so that I can get a second opinion. Before leaving with my car I requested a quote which they were hesitant to provide. I insisted that if they are recommending repair that they should be willing to back it up with a hard copy quote. They provided me with a discharge paper and hand wrote that the repair would cost $250 which is curious because I was quoted $420 on the phone. After leaving the dealership I purchased a diagnostic device which confirmed that the check engine light is emissions related and I simply reset the indicator and the light has never come back on again. It certainly appears to me that the dealership could have taken simple trouble shooting steps to remedy the issue rather than quoting me an unnecessary charge. Further, considering all these circumstances, it appears that the service department intentionally caused the check engine light to illuminate prompting my return to afford themselves the opportunity to quote me for an unnecessary charge. Either way you slice it the service department at this dealership demonstrated incompetence or malicious intent that would have unnecessarily costed me $420. I recommend that any consumer that values integrity and honesty stay clear of AutoNation dealerships as these circumstances reflect poorly on the entire chain.

jolheiser Mar 19, 2015

I will start out by saying I am a die hard Mopar guy, always have and always will. All of my Mopars are without cup holder, I.e muscle cars. I am very picky about what I like, and when I saw my first 14' Dodge Dart I was way past interested! I went to AutoNation and met Sarge for the first time, a great guy! I told him what I was looking to do, which at the time was build a '15 dart blacktop. Over the next three months I was emailing him, coming in, calling about updates. Never once did he say he was to busy to help, about a week ago I went by on a whim, Sarge was delivering a car so the front desk let him know I was there and I went to see what was there. As usual there are about 10 darts in various trim and colors, but not MY car, parked between to challys was a bright white blacktop edition dart. About that time Sarge had tracked me down and we were off for a test drive. I parked her up front because I was going home with her, I had found it. Now is the part everyone really wants to know. Sarge as usual brought all my needed info on the car including the menu, answered all my questions quickly and on point. When we had decided on a price and I had signed on my first car with cup holders I was introduced to Daniel. Daniel is the man when I comes to the final paperwork, he laid out all my options, what he recommended and why, then adjusted everything to get my payment where it needed to be. He was very helpful with all my finance questions, and also not rushing me to a decision. After everything was competed the car was detailed very well for the late hour and short notice, then I was back to Sarge. We did a final once over on the car, went over all the features then handed me the keys. My whole experiance with all the staff at AutoNation were top notch, no one ever said no and were always there to help! A huge personal thanks to Sarge for all the help over those months and to Daniel for a smooth transition into my lovely Dart!!!

805moparkid Dec 3, 2014

Bought a car with duct tape holding a part together! Really. Here's the story. Bought a used Ford Expedition from them on Saturday afternoon, September 20th. Three salesman sat in the air conditioned office watching my husband go over this vehicle for 45 minutes in 100+ degree heat. My husband knows a thing or two about cars. He seemed satisfied and we completed the sale late in the day, near 5:00. On Sunday morning my husband continued his inspection at home and found a loose idle pulley (about a $35 dollar part). He could see a definite mechanical issue, a small one, but still. Auto Nation Fiat said "NO" to that repair, saying we bought the vehicle "as is." So much for being proud of selling a vehicle in proper mechanical working condition right off the lot. BUT here is the kickerÂand this is not a joke. We found loops of duct tape holding the cowl (the black vent-looking piece that sits between the front hood and the base of front windshield) onto the vehicle. They were across the whole length of the vehicle and there was evidence of duct tape that had been there but removed. By the time we processed our decisions about this vehicle it was about 3:30 on Sunday afternoon and tried to call our salesman, who had just left for the day. The voicemail box we were directed to was not his. We had been in email contact so we sent him an email saying we would be returning the car the following day, as per the 3-Day satisfaction guaranteed policy of Auto Nation. He would have had that email as soon as he checked in the morning. And he was at work on Monday, at another location. We returned the vehicle on Monday afternoon, to find out that our salesman failed to inform the business office of our intention to return it, so they went ahead and processed our partial credit card, partial personal check to the total sum of $12,000+. The woman in the office told me directly that had she known we were returning it, she would not have processed the transactions. This point was later contradicted by the "manager of finance" who said they processed everything immediately. The credit transaction was refunded on the spot, but I had to prove that my check had cleared my bank before they could initiate my personal check refund. I did that on Thursday, September 25th and was assured a check would be sent immediately. I called and asked to speak with the "finance manager" on September 30th, who knew nothing about this. He assured me that he would look into it and get back to me the next day but he didn't. So I called and asked about the status of my money and got a very vague "I'm sure it is in the mail answer." As of today, October 8th, I have not received my $7000+ dollars.

paajaa Oct 8, 2014

In November 2013, I bought a 97 Escort from AutoNation Fiat North Phoenix for my 17 year old son to drive. The buying experience was fine everyone was very friendly, there were no high pressure tactics, and paperwork was processed relatively quickly. One week later, after filling the tank, fuel started leaking a small but steady stream. Because I live in Chandler and the dealership is in North Phoenix, I took it to AutoNation Toyota at the Tempe Auto Loop. The service manager there told me the bottom of the car was banged up and it had obviously been driven over something. This fact was not in the CarFax and although it was obvious to a mechanic, it had not been revealed to me prior to purchase. In addition, the fuel filler hose was kinked, other hoses were improperly attached, the gas tank was the wrong one for the car, and a bracket was loose. He told me AutoNation Toyota never would have put it up for sale in that condition, and he arranged to have it taken back to AutoNation Fiat so it could be repaired. It took a while, he said, because initially no one returned his calls. The AutoNation Fiat service department is shared with AutoNation Chrysler Dodge Jeep Ram North Phoenix. The rest of this is about that service department. The service manager for my car was Erica G. Once my car was at her location, I tried to contact her to discuss the issues. She never returned my calls. When I picked the car up 7 days later, the paperwork said I complained about a fuel smell (no, it was a leak), and that they replaced a fuel pump seal, adjusted the tank strap, and rerouted the filler neck hose. Although I had just filled up the tank, the car was returned with ½ tank. One week later, after another fill-up, fuel started leaking again once again a small but steady stream. This time I had the car towed to the service center. Whenever I called to describe the issue and ask about my car, I was transferred to Erica G, who again never returned my calls. This time they replaced the tank. My son picked up the car after 7 days, and the gas tank was only ½ full. I was out of the country at this time. My son indicated there was still a strong fuel smell. He took the vehicle to a nearby mechanic who said the filler hose was kinked (although AutoNation claimed in writing to have fixed that the first time) and the gas tank was leaking. Since I was out of the country, I told my son not to drive the car and to just leave it in the driveway. Upon my return, I confirmed there was still a strong fuel smell. I filled the tank completely to see if it would leak again, but no leak was visible (not enough to pour onto the ground). I called the service center, and was again transferred to Erica G. In my message, I explained the issue and pointed out to her that the previous two times she had never returned my calls, so if there was someone else I was supposed to speak to, please let me know. Lo and behold, she called me back, only to tell me they had replaced everything they possibly could replace, so I should bring the car up to be detailed since the odor was probably just stuck in the fabric of the car. She said they would also check it out to make sure there wasnt another problem. The odor was so strong it came into my laundry room and pantry, just off the garage, so I didnt think a lingering odor in the fabric was the case, but I agreed to bring the car back a third time. Later that day, I noticed a puddle under the car which I thought was oil, although it was at the back of the car, so I had it towed instead of driving it myself. When I stopped by the service center, Erica and a mechanic showed me a hairline crack on the top side of the tank they had installed. They had also checked for an oil leak, but didnt see anything. The mechanic pointed out a sticky substance on the tank near the hairline crack that he thought I could have mistaken for oil. I now suspect that someone at some point in time had tried to repair the hairline crack with epoxy, and once I filled the tank and the gas came into contact with the epoxy, the gas dissolved the epoxy and it dripped off the tank onto the floor of my garage. They located another tank, and we picked up the car after 8 days. This time the gas tank was full, but I had told Erica I expected it to be. Once we got the car home and put it in the garage, we still could smell fuel after a short period of time. I replaced the fuel cap and then sprayed Febreze on the upholstery and took it to a car wash to have the undercarriage cleaned, but the fuel smell persisted. I then took it to a nearby mechanic, only to be told the filler neck hose was loose and it was a heater hose instead of a proper fuel hose. He re-installed the hose, but couldnt get the proper hose at that time because it was a holiday weekend. He indicated it might last about 6 months and I would need to have it replaced. Information I found online regarding using heater hose in place of fuel hose was pretty consistent: Dont do it. Here is an example from Motor Magazine, Feb 2010: When replacement time comes, one of the first questions should be, Whats the correct hose material for this application? How many times have you seen, for instance, a piece of 5⁄8-in. heater hose drafted for duty as a fuel neck vent tube hose? According to every manufacturer I contacted, this is strictly prohibited. Even silicone heater hose, widelyalthough incorrectlyconsidered the most chemically resistant bulk hose available, is a very poor choice for such an application. You really need a hose specifically designed for this sort of use. I have now owned the car for just over 2 months and still isnt fixed. I can still smell fuel in my garage after the car has been parked there for a short period of time. It has been in the shop for 23 days, and has been unavailable for my son to drive for even longer than that. What would make me happy? Nothing, really. But, Id be satisfied if AutoNation Chrysler Dodge Jeep Ram or AutoNation Fiat either paid to have the car fixed at an alternate, non-affiliated garage, including taking it there and back, or, if they dont want to fix it (which seems to be the case), allowed me to return the car under the Lemon Law for its full purchase price. In addition, I expect them to reimburse me for the fuel cap ($14), the car wash ($20), the diagnostic and re-attachment of the fuel hose ($38), $40 for the two half-tanks of gas that disappeared from my car, $20 (so far) for bus passes my son had to buy when I was unable to let him use my car, and $151 for mileage to drive one car 30 miles to the north side of town to pick up the repaired vehicle and then drive two cars home (at the IRS 2014 standard business mileage rate of $0.56 per mile). Last but not least, they need to apologize profusely for repeatedly putting my sons health and safety at risk. Well, never mind that last one they can never make up for that.

mlb_22 Jan 19, 2014

I had sneaked onto the back lot the previous day and found the vehicle on which I was prepared to make a deal. I had jotted down the stock number and confirmed the inventory and list of equipment online. I had learned about Truecar.com and was curious as to what they would produce so I obtained a certifcate of a guaranteed price from them with which I could compare the deal agreed upon. No sooner than I had hit the enter key on my computer, the phone rang. It was a call from one of the 3 dealerships TrueCar offered but not the dealership with the stock number I wanted. Five minutes later I received a call from Bruce B, Internet manager at AutoNation Chrysler Dodge Jeep. I told Bruce what I was willing to pay. He came back with a higher cap cost. I then mentioned the price guaranteed by TrueCar..we went back and forth a few times while he re-worked the numbers and essentilly did the deal over the phone. I asked him to have the van out front and I would run by for a quick test drive as I was pressed for time. It was ready and waiting and Bruce was a pleasure to work with. We agreed that I would return the following day to complete the transaction. He set an appointment for a specific time and followed it with email confirmations. The transaction took longer than I would have liked, partly my fault; it was already determined that I was well qualified but I also wanted to investigate the possibility of having my small non profit corporation make the purchase as it was to be used by the corp. That took some time and it was determined that I would still have to be the responsible party. When the actual contract was presented, the cap cost differed slightly from what we had agreed upon. Without hesitation and no rolling of eyes, the F&I guy willingly drew up another 3-foot long contract. It was then that I noticed the disposition fee and charge for window tint which were never mentioned during our negotiations. I typically would not pay a dosposition fee, however, we were going on four hours at the dealership and I needed to get home, so I ate it. Aside from having taken too much time, some of which was the result of questions I had that required some research on their part to answer, this was a very pleasant experience. Everyone from the greeters to finance to my sales person was very accommodating. Bruce was easy to work with, low key and a fun guy to whom I would make a referral in a heartbeat. This dealership was courteous, respectful and friendly; no pressure, in essence, a very well oiled machine.

Steff8 Oct 24, 2013

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix

Cars.com

Edmunds

Facebook

Google+

Search New Vehicles

Search By Brand

Shop By Model

Search Pre-Owned Vehicles

Pre-Owned Featured Vehicles

Commercial Inventory

Search By Model

Finance

Vehicle Specials

Model Research

Service

Parts

Service Hours

Parts Hours

Our Dealership

Owner Resources

Search Inventory

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix

Cars.com

Edmunds

Facebook

Google+