12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix

I bought a 2019 Hyundai Santa Fe, and so far all is well. I did not use a typical salesman but more like a car broker. We told him our needs and which vehicles we were interested in and which ones we were not interested in. He was very up front, honest , and seem to be extremely knowledgeable concerning many various vehicles. He drove the cars about 20 miles to our home for us to see and test drive and to the dealership when we made our decision. The entire process was different and way less stressful than I have ever experienced or expected. Even after the sale things have gone pretty good. I would have given five stars but I was not quite as impressed with the finance individual. I was preapproved at my own Credit Union for whatever amount I required. I have excellent credit and put down 50% of the sales price. He was pushy, tried to up-sale stuff we did not want and talked me into using a different credit union, and then yesterday I received a text from Capital One Auto Finance welcoming me as a new client. This doesn’t sound so bad but that was NOT the finance agency we agreed to in the office. I was not informed of this change or even told about it until I received that text. I’m still waiting for a call from the dealership about this and I am NOT happy about it. In fairness to all, the guy called in sick yesterday and it was his bosses day off. I am hoping to hear from them soon. I’m going to edit my review from this point. I have been working on getting them to straighten out the financing mess their guy created. Not sure if he or the dealership got a kickback but I had to take matters in my own hands. Had my credit union refinance the loan balance and pay off Capital One. Then about a week ago I found out the “amazing maintenance coverage” ( for three years) they sold me was already good for five years as part of Hyundai deal. When I told them about it a lot of finger pointing got done but I have yet to see my $2400 check. I’ve been told again today I should see it in about two weeks. I’m still not sure why they couldn’t write me a check today. Who knows if I’ll see it or not. I’d hate to involve attorneys but it isn’t out of the question. I do not think I would buy from them again and if I had to do it again I would go to another more reputable dealer. Their finance department rates a negative five stars at best. Taken almost six weeks to correct their mistakes and all I’ve gotten in return, to date, is empty promises.

Ron Carbiener Apr 21, 2020

The whole team at AutoNation was super helpful and friendly. Max Cooper our sales rep was amazing and very helpful. He is going to make an amazing car salesman. We knew he was new to selling cars and expected there to be a learning curve. If he did not know the answers he found out right away and made our day. I had been in communications with him over the phone for two weeks prior to our purchase. We live 4 hours away and he knew we had a limited time frame to purchase a car. He not only emailed me vehicles, but also looked into finding vehicles that fit our family and our finances. He went above and beyond to make sure we found the car we needed. He was not pushy or rude like we had experienced at another dealership. He took the time to get to know us as people and a family, and that means a lot us. Our sales manager Joshua Zomok, took the time to sit down and figure out exactly how he could help us afford the vehicle we wanted to purchase. He explained everything and was super friendly and very informative. Adnane Ijai our financer was incredible and explained every detail of our purchase down to even explaining things we could do to better our credit score even more. Mario that installed our Automatic device was very helpful and thoroughly explained the device, what it was for and exactly how to use the device. He showed us how to use the app and also took the time to show us how the app worked with his own personal vehicle. Nicholas Thomas our service Advisor that helped inspect our current vehicle, not only went out of his way to fit us into their schedule while we purchased our new vehicle, but took the time to explain what was on our multi point inspection, but also informed of us what we could do to help get us home. He was not pushy about getting things fixed. We took his advice and made our trip back home safely and without any issues. I would highly recommend purchasing a vehicle from AutoNation. It really is a different experience with them. They make you feel welcome and feel comfortable spending money with them. We will definitely purchase our next vehicle with them again.

Story Time with Tiffany Howard Mar 2, 2020

To make a long story short...we made an appointment to get a clicking noise fixed. There was also a recall on our Jeep which was an afterthought. After discussing the noise with phone girl, and Nicholas, the service advisor, and leaving the Jeep and then a day later picking it up...they did not address the clicking noise at all. It still clicked like a snare drum. Anyone clearly could hear it. The service advisor blamed my husband for the screw up, which was highly insulting. After I confronted Nicholas, the service advisor, on the phone, he finally said he’d take all the blame, like he was doing us a great favor, very condescending to me. He basically called my husband a liar when confronted. Nicholas is not a good communicator. My husband was all about this noise when he talked to Nicholas in person and left it there to be fixed. We had no reason to think it was never going to be fixed. Apparently when you expect something to get something fixed, you should have to double check his ipad for accuracy. Thus, OUR fault. We had no idea nothing would be done. We were at fault for not reading an iPad he kept his nose buried in while HE was not LISTENING. Why should we think the reason we brought the vehicle in wouldn’t be written down. Why? I’m handicapped and it’s not an easy task bringing the Jeep in for service. So “just bring it back in” isn’t something easily done. That’s not the point anyway. To start with, the girl that made the appointment is the first person who didn’t get it right. Nicholas also did not listen with his ears to his customer who was talking to him in person about fixing the clicking. A fact he denied. It shouldn’t have mattered that phone girl screwed up the ticket. She wrote down the recall information which she told me couldn’t be done because that particular part had to be ordered. She said “do you want to bring it in anyway to get the clicking fixed”. I said YES. She didn’t write it on the ticket. Why, who knows. She had no smile in her voice. She was dull. She did not care or she was having a bad day. Not a good phone person for sure. I thought these things, but figured she didn’t get paid to be pleasant. Nicholas talked to us about the clicking so we were to assume it wouldn’t be fixed? Did he ask should he fix it if it wasn’t written down? Not his fault...ours. Unbelievable. It’s ironic, we had many hundreds of dollars worth of inspection suggestions for future repairs handed to us, written down, even down to windshield wipers, but nothing about the clicking noise that is clearly heard ...weird. Some inspection report. They also emailed this list trying to get more work while the Jeep was there. Nothing about clicking noise... Bottom line...the customer isn’t always right here. And they’ll insult and argue, too. Blame you, the paying customer, of lying. Why would we lie about why we brought it in? Nicholas says his manager will call me tomorrow...we shall see. I had to hang up on him before I stroked out. Next stop. Better business bureau complaint. This was a horrible experience. Apparently it was our fault though. Don’t expect to be heard. Don’t assume two people can hear you, and God forbid you complain! Then you are a liar. And your vehicle will not be fixed!

Mary McCarthy Barr Feb 27, 2020

I feel bad leaving a negative review as our salesman Steve Gergisch was AWESOME! My issues are with Floyd, the sales manager. I bought a used Ram for $35k and there were very minor issues(tire rotation, tire balancing, alignment, broken driver window regulator, broken driver fog lamp assembly, broken center console, and faulty overhead console) that Floyd was very reluctant to fix. All of these issues were extremely cheap to fix, at cost. Floyd seemed off guard to even shake my hand when I first met him. Floyd gave me a very uneasy feeling that I shouldn’t feel when making such a huge purchase. My truck was in and out of the service area 5 times! This was mostly due to the fact that service had to get approvals from Floyd and he made every step extremely difficult. Steve Rogers, the service manager, told me he would fix the overhead console light and balance and rotate tires. He balanced and rotated the tires but then told me he didn’t remember saying he would fix the overhead console. He also told me he would give me a free oil change for my struggles. He forgot to give me a free oil change.. Since my truck was in and out of the service area 5 times, I was unable to drive it, of course. This means that issues that could have arose from putting mileage on it, were not found. For example, right before the last drop off the vapor sensor purge valve(ESMI) broke. This caused th we check engine light to go on. I was told since I was 5 days beyond my 90 day warranty, the repair would not be covered! The invoice was for $560. They wanted $149 for the part with $50 shop supplies and $330 worth of labor. I bought the part at Orielly’s for $17.99 and all it required was a slotted screwdriver and 15mins of my time to change! I’m not a mechanic by any means. Steve Rogers could have easily replaced that and his cost would have been minimal. I am writing a rather long review because I have a bad taste in my mouth. Let me reiterate, our salesman Steve Gergisch was an absolute pleasure to work with! Thank you Steve Gergisch!

Luke Herman Jan 29, 2020

I feel bad leaving a negative review as our salesman Steve Gergisch was AWESOME! My issues are with Floyd, the sales manager. I bought a used Ram for $35k and there were very minor issues(tire rotation, tire balancing, alignment, broken driver window regulator, broken driver fog lamp assembly, broken center console, and faulty overhead console) that Floyd was very reluctant to fix. All of these issues were extremely cheap to fix, at cost. Floyd seemed off guard to even shake my hand when I first met him. Floyd gave me a very uneasy feeling that I shouldn?t feel when making such a huge purchase. My truck was in and out of the service area 5 times! This was mostly due to the fact that service had to get approvals from Floyd and he made every step extremely difficult. Steve Rogers, the service manager, told me he would fix the overhead console light and balance and rotate tires. He balanced and rotated the tires but then told me he didn?t remember saying he would fix the overhead console. He also told me he would give me a free oil change for my struggles. He forgot to give me a free oil change.. Since my truck was in and out of the service area 5 times, I was unable to drive it, of course. This means that issues that could have arose from putting mileage on it, were not found. For example, right before the last drop off the vapor sensor purge valve(ESMI) broke. This caused th we check engine light to go on. I was told since I was 5 days beyond my 90 day warranty, the repair would not be covered! The invoice was for $560. They wanted $149 for the part with $50 shop supplies and $330 worth of labor. I bought the part at Orielly?s for $17.99 and all it required was a slotted screwdriver and 15mins of my time to change! I?m not a mechanic by any means. Steve Rogers could have easily replaced that and his cost would have been minimal. I am writing a rather long review because I have a bad taste in my mouth. Let me reiterate, our salesman Steve Gergisch was an absolute pleasure to work with! Thank you Steve Gergisch!

Tom Herman Jan 29, 2020

Went to look at vehicle posted on website. Upon finding vehicle, it had significant damage and was told it was not suppose to be on lot. Told salesman and manager wanted to purchase vehicle when repaired and placed it on hold. I called following day to follow-up and was told it was being repaired "as we speak". Made appointment for four days later. Upon return, found vehicle on the lot, for sale, with no repairs. Obviously the salesman, his manager, and the manager above them I spoke to cared enough to follow-up on this car being repaired. Because this was my daughter's first car and she wanted this one, I stuck with it and purchased the vehicle without the repairs. The We Owe was competed with specific repairs needing to be done. Was told would be done in a few days. Again, no follow-up from anyone, I went myself to the collision center and spoke to "Don". Don said the car was done and we walked out to look at it. The damage to the side was repaired but the damaged bumper was not replaced as agreed upon on the "We Owe". Don told me all he was told to do was fix the passenger door. He noticed damage on the fender and fixed that as well - all of which was on the We Owe. Again, no follow-up from the dealership to the collision center to make sure the appropriate repairs were being completed. Again, the car remained with them until the bumper could be ordered and replaced. Finally, three days later, the vehicle was ready -- one week after I purchased it. I had to call for the update and was told it was done. When I called Nathan the salesman, he said he was working on getting it cleaned up and said he was going to put he gas in it himself. When we showed up at the dealership, no one knew where the car was. Found out Nathan wasn't even working though he made it appear he was. Once the vehicle was found, they had it cleaned and we finally took delivery. What an absolute nightmare of an experience. Not only did I go through this, but so did my daughter during her first buying experience. This was the typical "get the sale" and not care about anything else after. This is my 27 the purchase of a vehicle in my lifetime and by far the worst experience I have ever had. Just a few minutes of follow-up would have made all the difference in this and would have given me a good impression -- enough to make me want to come back and tell others about AutoNation. In fact, there was a vehicle on the lot my wife wanted however due to what occurred with the Jetta, I did not want to pursue it. Care enough about the customer to do the right thing and to do what you say you are going to do. Without this, you lose future business.

M. Hamas Dec 2, 2019

We knew we wanted the Jeep Gladiator and came prepared with price point knowledge, trade in value, and monthly payment affordability. Went through the "haggle dance" for far too long (hours) and close to the end of negotiations we had to hold our tongues when our 24 year old salesman explained to two 68 year olds that we might have to look at something we could "give up" every month to manage a higher payment than we wanted. Our salesman was very polite and friendly (and young) so we just rolled our eyes and had a laugh at his suggestion. Anyway, pretty typical back and forth but the hours it took to come to the bottom line was making us weary and wanting to leave. It was, after all, way past our nap time. Once the deal was agreed upon were asked to ring a bell for a new car sale, we declined.....please.....very Vegas. The reason though for the low rating was the disappointment with the brand spanking new vehicle sitting on the show room floor behind us. The battery was dead when they tried to start it, not a big deal really and the battery was checked out as good to go. Only mention the dead battery because once we started to load our new Jeep with our stuff from the trade in vehicle, noticed two windshield wiper blades in the pickup bed. Hmmm, maybe extra blades? No, actually no blades on the windshield. Ok, the Jeep was on display with the windshield down and the top panels off so they forgot to put the blades back on. Why was this noticed even after going through a mechanical inspection in the service bay? Anyway, after a half hour of trying to figure out how the blades lock in we finally take off in our new Jeep. (6 1/2 hrs later). And, 15 minutes later had to return to the dealer because the blades would not work and there was also wind roaring in the driver's side of the roof because it was not seated properly when placed back on. There is a special tool for tightening the blades included in a tool kit pouch, who knew, and why should we know? Maybe if we had been given a full overview of the vehicle? Anyway, blades working, roof panel now seated we drove off into the sunset (literally) for a 4 hour drive home in North Phoenix rush hour traffic grid. Had a nice Pinot Noir when we got home, we needed it.

Michael Woldridge Nov 21, 2019

I was contacted by the manager Derek in regards to me buying a car off the auto nation lot and was asked why I had returned the car. Little context, I bought the car on a Saturday and was told they needed to add tires and would be able to get the car Monday, most likely Tuesday, but didn't get it till Wednesday (read below why). I was having issues within the first hour of having the car driven off the lot. I told him I was no longer interested in the car as I was having issues within the first hour of me driving it off his lost. I don't know about you, but if I spent that much money on a car and had issues in the first hour I wouldn't want it for another day (which I did not). I had got the car looked at by a mechanic since the service department was closed once I got off work and was told it was transmission issues/gear box. Therefore, the car I bought off the lot would be a car with more transmission/ gear box issues down the line- not a one stop fix at all... once I had told my sales girl, Alba that I had issues she word for word said "I drove your car to the gas station, there's nothing wrong with the car." Please tell me how the employee is going to tell me what I was experience was invalid? Again in the morning I was texting her and told her the issues again, she still had the audacity to tell me again "There is nothing wrong with the car " still confused as to why she'd tell me that... I also had many many mixed stories as to the car being ready for release off the lot-- I bought the car on Saturday, was told that tires needed to be put on and to call back on Monday. I called Monday and was told the car HAS TIRES ON and getting detailed, and that the car would be ready Tuesday morning. I called Tuesday morning and was told the car would be ready after it got detailed (I was told Monday it would be done???) and another part was needed??? I received a call after since the sales women I spoke to had not a clue what was being ordered for the car, the returning call was to let me know that the tires were being delivered Wednesday morning. Why would they tell me they had the parts and the tires were on (told on Monday morning they were on) if they didn't even have it? I called Wednesday morning and was in a jumble-- I was told that the car was going to be DETAILED and then given to me. Again their staff failed to inform the employees so many times at this point??? So I had lie after lie after lie. Seems like all around the staff needs to be trained. For my job I have to do a lot of driving with a child in the car, you could imagine the fear I had when we were at a drive through and There was a terrible Oder and smoke coming from my car. Boy was I scared to drive home let alone with a child. I suggested to him and his staff that the car shouldn't be sold since the next person will find trouble with it even if it gets "fixed". Wouldn't want another child in that car... Because of this experience I will no longer do business with this location or establishment do to their terrible and unprofessional service.

Anna Aug 27, 2019

We had an 820am appointment on Friday to diagnose an issue we are having with our AC as a freon smell is coming through the vents. In addition the display unit keeps cutting out. We have a 2018 Chrysler Pacifica with 30k miles and have only owned for 4 months. Around 1pm on Friday I called for an update as we hadn’t heard anything - the rep told us the car was currently being diagnosed. After not hearing anything the rest of the day I called back around 5pm as I knew the shop would be closing soon - no one was available so I left a message. We got a call back at 523 telling us that our car wasn’t able to be diagnosed that day as that area of the shop was busy all day. We were also told that our appointment that day was with the service tech but did not guarantee that the tech diagnosing ac issues will be available. So effectively we dropped our car off to sit all day and were never told. In addition, at 523 the tech let us know that they are closed on Saturday and the car could probably get looked at on Monday, and he expected that we were just going to leave the van at the shop over the weekend. I don’t drive a van because it is cool, with three kids going the weekend without the van was not an option. This was the worst experience I have ever had at a service shop. The tech never planned on calling me to let me know the car was not getting diagnosed on this day and would stay for the weekend if I didn’t come pick it up. If I hadn’t called to check on the vehicle before closing I never would have heard from them, nor had a chance to pick it up for the weekend. It’s also disappointing that an appointment actually means nothing to this shop and I was never told there’s a chance I drop my car off at 820 am and do not get information on what is broke, let alone get the issue fixed. This is the first Chrysler I have ever bought and 4 months in the experience is faulty ac, faulty display, and terrible customer service. I do not recommend this location for your service needs, and would advice to not buy a Chrysler. The kicker was that I was quoted $58 for the oil change they also did, and the actual charge was $77 with no explanation or info on what changed.

Derek Geisinger May 6, 2019

If you are looking for a place to buy a new car, you may wish to look elsewhere. Think, before you 'Drive Pink'. We came in looking at a new Wrangler Unlimited. The dealership did not have exactly what I wanted, so they located one at a nearby dealership. After making the deal, which took a several hours, the jeep they located for the deal was not available. The dealership offered to sell me their unit and would install the extras needed (four rounds of paperwork later). We purchased their unit with these assurances. Big Mistake! Although the sales aspect of it was reasonably pleasant, this is the third week we have been trying to get the extras installed. The Service Rep (Name I had to remove here), failed to return no less than a dozen calls, forcing me to present at the dealership. Sales tried to steer me to service, but I felt that was not my place to correct their behavior as they were not employees of mine. I asked for a manager. I spoke with one of the sales managers, He assured me I would just need to let them know when I wanted to bring the car in, and they would take care of it. Sales called a day or so later, asking if I could bring the car in Friday for one of the extras to be installed (almost 3 weeks after purchase). I advised I would and they asked me to reach out to my service rep. I presented to her for the install, and she did not have the scope of work. She advised she was 'unaware', despite my written proof to her of the contrary. I left with the Jeep and escalated my concerns. I won't bother you with all the back and forth with the dealer. Suffice it to say, it took almost 90 days to recover the funds I was over charged for this transaction (the options they promised to install for free, were actually charged to me hidden in the paperwork). I had to deal with the Sales Manager directly to accomplish this. My Jeep is still not optioned as they promised, and I am the one holding the bag. I will never buy another vehicle from this dealer. This experience was deplorable, and I cannot tell you how disappointed I am. This was a 50th birthday present. It was a wonderful way to ruin a monumental birthday. It is no wonder why they have the terrible reviews they do. I am following up with Jeep customer service.

geauxt92 Sep 18, 2018

I'd give Zero stars if it was an option. We just left this dealer with my Father (he's 68 with multiple health issues). My Father bought a vehicle from a so called friend that worked in sales about a year and a half ago. He bought a 2016 Dodge RAM work truck with NO bells and whistles. The finance person was slick (aren't they all), and added in an after market warranty and GAP coverage. My husband owns an automotive repair shop and no one in our family ever buys the after market extended items. My Father did not want or need this coverage. He has owned the vehicle for 19 months and has put on 19,500 miles, which would mean any issues would be still under a factory warranty. My Father recently had a hip replaced and his diabetes is terrible, with other health issues, he can no longer get in and out of the vehicle. We went with him to trade it in for a crossover at Honda and Honda mentioned that he was upside down and a huge part of that upside down is the aftermarket and gap (totaling $3,000!). This is when we found out they slipped in the extra unnecessary coverage. We went with my Father to this dealership to help him get back the funds he has over paid because of the careless finance department. The finance manager said the only option was to sign off the extras and they'd put the rest of the money towards the loan. We know this to be NOT true. My husband and I owned a Dodge Laramie truck a few years ago and the same thing happened and we called in and got the money back in a check that day! The people at this location are not only heartless but scam artists. I would not recommend doing business with them especially if your older. Senior citizens be ware and don't sign anything without reading it. My next call is to the CFPB because I am tired of sales people sneaking items on to car loans. They get quick cash but don't do anything to help anyone in need. I wonder if we went to trade it in at Dodge if they'd give the $3,000 towards a new vehicle? If it benefits the dealer I'm sure they'd figure out how to use it. My Father really needed the funds to put down on another vehicle to help him get out from under this horrible purchase and in to something he can get in and out of (physically), and of course the dealer found a way to keep the money in house and not help a person. I just can't believe they'd send us out the door and make my Father feel like a fool when it was their fault. The finance manager literally smirked at us knowing he was getting one over. It felt like they did it for a quick laugh. Whomever runs this dealership should be ashamed.

Cassandra Mueller Jun 13, 2018

I have a 2015 Jeep Wrangler Unlimited. I was having problems with it not starting intermittently and had gotten stranded the prior day. I took it in and indicated that my husband had the battery tested and it was good, so I decided to bring it in. I also told the service manager that I was working with that when my husband removed the battery, one of the connections was loose, so when he put it back in, he made sure he tightened it. I acknowledged that could have been the problem all along, but would like to have it checked to be sure it wasnt the starter, the alternator or something else. At this point things were fine. I dropped it off Monday morning at 7:30. The service manager said she would call me to let me know what was going on. Their transport gave me a ride home and I went about my day. By noon, no call. By 1:00 no call and although I had no idea how many jobs they had that day, I thought I would call to see if they had the chance to look at it. A receptionist answered and said that my service manager Maureen was with another guest, but she would tell her to call me back in about 15 mins. By 3:00, I had no call back, so I called again. They said they would leave her another message. Around 3:30, she called me back and said the car had behaved all day, so they would like to keep it overnight to do a cold start in the morning, just to be sure it started and she would call me in the morning to let me know if I could come get it. Morning goes by, no call. Around noon, I call, a lovely young woman tells me she will leave a message for Maureen to call me back...again. i say o.k. and continue working. Maureen calls me around 1:00 and tells me, the technician thinks it may be the alternator or something else, but both are covered under my factory warranted, so either way, there will be no charge. She says she will let him continue working on it if that o.k. I agree, but tell her I would like to know if they are going to keep it again because I have to arrange transportation. She agrees and says she'll call me in a couple hours to let me know what's going on. By 3:00 I have no call back, so I call again. I again get told they will give her the message to call me back and it should only be a few minutes. By 4:30 still no call. I try to call one more time, and of course do not get her but this time was able to dial direct and leave her a message, so I ask my husband to come pick me up from work, leave work at 5:30, and head to the dealership so that I can follow up in person. We get there and she says to me she tried to call me right back the last time I called but I probably hadn't even hung up yet. One would think, if you were calling someone and really thought he or she was still leaving a message for you, you would wait a minute and call back. That did not happen however. We get there, she looks up the information and tells me that they still aren't sure, and they now think it may have been a lose battery cable (which was not loose because my husband tightened everything under the hood before we took it in, which I told her when I dropped it off), and they would now like to keep it yet another night to be sure. She said if it started in the morning, they would have it washed and I could pick it up in the morning. She also indicated they were not going to charge me if that was all it was. Next morning, I get a ride to work, by 11:00, you guessed it, no call. I call and leave a message directly for Maureen and request a call back to see if I can come pick it up. Hours go by and no call back. I call the general number at about 3:00 and tell the receptionist that my service manager never calls when she says she will, and they have now had my jeep for 4 days to tell me it might be a loose battery cable, and I no longer want to speak to her, I would like to speak to her manager. She tells me there are no managers available, but she will send an urgent message for one to call me back right away. Miraculously, about 3 minutes after I hang up, Maureen calls me and tells me that they did tighten a battery cable and the car has an aftermarket alarm so the technician wanted to make sure there was no wiring issue with the alarm. I tell her I don't think that's the case because I bought the car brand new, and I didn't have an aftermarket alarm installed. She tells me that some dealers preorder cars with them already in it, so I probably didnt know I had it, but all seemed to be fine, so they were sending it to be washed and I could pick it up around 3:30. I then leave work early, and go to get it around 4:00. I ask her about the alarm while I wait for them to bring it, she tells me the same thing and then thanks me for letting them keep it to "be sure" all was ok. At this point, I just want my car, so I don't argue as I do not trust them to work on my car further anyway. What she didn't know is that my husband worked as a manager for a company that installed aftermarket car alarms for 8 year and I know for a fact, the the alarm in my car is a factory alarm. My husband checked under the hood and there is no evidence that they even looked under my hood. There is undisturbed dust, no finger prints, and no evidence of any type of inspection. If they did look at it, they have the stealthiest hands as to not disturb any dust or anything. They had my car for 4 days. If it was a loose battery cable, that is a 2 min fix and I should have had it the same day. I didnt even mind them keeping it overnight just to make sure they weren't missing the problem, but beyond that, I was given a lot of excuses in my opinion. My biggest problem is that they never delivered on their commitments. There is not one time I got a call back when they said they were going to. I understand people get busy, but if you say you are going to call someone in the morning, and you don't call until 3:30pm, that isn't exactly morning. I would recommend that if you don't think you'll be able to get to someone until afternoon or evening, just say that. Set realistic expectations so you can delivery on your commitments to your customers. I also, feel that the response I got about was was wrong, was completely untrue. If you cant find anything, just say that. Don't makeup tales about aftermarket alarms. You never know what your clients might do for a living. I brought my car to the dealership as to not void my warranty not because I don't know anything about cars or alarms. I will not be doing business there again. I would not have a car serviced there, and I would not buy a car there. I would not recommend them.

Rachel Ronfeldt Apr 23, 2018

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